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Kenny Pratt
Customer Reviews for Pratt Truck & Trailer Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Mr. Pratt was very professional. Drop off was a breeze. Great service location makes U-Haul look good.
GREG LONGNothing needed. Great people!
Thomas HoetgerMr. Pratt is courteous, professional and knowledgeable.
Juliet LesterNice people
DORIS WEBBvery helpful
TIM MILLIKENThe ride was so shaky and bumpy even though I had two of my TV's wrapped in covers for cushioning the were still broken. I have driven this same route about 20 times in my car but this truck had no shocks so it was like a washboard
Janet LucasWe were overcharged by like $100. I would like to see a breakdown of what was charged. We have always had good experiences renting here but to be overcharged like this it is just wrong.
Jeff MillerGreat Guy good representative for uhaul 5 stars
fred mccoyHands down the best!!
DONNA HERRENAbsolutely everything was perfect! Will be back!
DONNA HERRENDifficult to mobile check out due to poor cell signal in area.
Bruce TalbertExcellent service no improvement necessary
MICHAEL CASTINESuper service,very pleased.
RODGER DURHAMWe have rented UHaul products from many locations, but Pratt's is definitely the most accommodating and best to work with. They should be a star provider for your company.
Stacey BeelerAbsolutely the best!!! Never been treated better!!
DONNA HERRENDrop off at night the lighting was very bad , checked the truck in online lucky we had reception on are phone because it is questionable in that area.
James LykeWas convenient to get to and find the only thing was I couldn't find the drop box for after hours, I found a post with 3 lock boxes on it and it said uhaul on it , I put it in box 3 and lock it with lock provided, call next day and told the person on the phone that I let the truck, he asked about the key when I told he I put it in box 3 he told me that was for after hour pick up's , not sure what was going on. But he took care of it and got the key
James LykeThe person who helped me did a wonderful job!! Answered all of my questions and was very nice!! I was impressed.
Kristy LeachmanEverything is great
Jeff MillerDarin Pratt went above and beyond to help us. We will definitely use him again soon.
David BranscumDarin went out of his way to help make the rental experience wonderful. I would highly recommend Pratt Truck & Trailer Service.
VIRGINIA VASSALLOThey did really well
Sherwin KoehnIt seems getting the truck you want is a bit difficult at this time, but other than that, it was an efficient and solid rental experience.
fred sheltonNo improvement needed. Prompt courteous service, knowledgeable and friendly.
DORIS WEBBFriendly people at Pratt’s. Uhaul was clean, perfect and they offered packaging and help . Which no other location has offered me on the spot. Very satisfied
Laura RoySite was already closed even though it listed a later closing time. We dropped the trailer off anyway.
Julie Sizemoremake sure truck is maintained better
Fredrick DaltonNothing, everything went great
Joan StoehrCharged a 10.00 cleaning fee which was bs.
JERRY HEFNERThe people was really friendly I really recommend them
Destiny PridemoreVery friendly people. Excellent service
GAYLEEN MCKENZIEHave smoother entrance and exit at the site.
Kimberly MiracleMr. Pratt was very nice. I’d definitely do business with him.
Eric BrownNothing, overall I am very happy with how I was treated
Donna ConnerExperience was simple and easy. Would highly recommend Pratt's U-haul to anyone. Great customer service.
JOHN GOSSAGEI love UHaul I've used UHaul many times and I've never been let down. When I picked the truck up the gentleman who arranged the rental could not have been more helpful ! Very nice, professional and kind. I'll use UHaul again if needed best truck rental company in America by far ! Ten Stars !!!
Della DennisVery nice people to work with.
MARY FARNSLEYSmooth transaction with Pratts. Needed an extra day,was handled promptly over the phone. Equipment was top notch! Thanks for making this move less stressful.
STEVE SPEARSFound the truck and equipment clean and well maintained, was very satisfied with everything.
Derek MixonPeople there are great. The only issue I had was when I got there they didnt have appliance dolly that I reserved. That's the second time I've reserved an appliance dolly with uhaul and didnt get one. Made the move harder than it had to be. Other than that good deal.
David HodgeThe price! I don’t understand the pricing. If you put the gas back in the truck, why are you charged mileage? It went from $39.95 to $170.22. We did rent a dolly also, but that is only $7.00 extra dollars. I just understand. Thank you Pratt’s Truck & Trailer for the excellent service.
JEFF REARDONGreat service
Thomas HoetgerEverything was fine. Everyone was so helpful, very friendly. It was a very pleasant experience.
TIMOTHY TETREAULTNice Friendly place to rent uhaul. Helpful and knowledgeable
BRANDON DAVENPORT