Customer Reviews for Pratt Truck & Trailer Service
(U-Haul Neighborhood Dealer)

175 reviews

6528 US 127 S   Liberty, KY 42539

(606) 448-6075

Office Hours

  • Mon-Fri: Closed
  • Sat: 7 am–10 am
  • Sun: Closed

Services at this Location:

Contact Us

(606) 448-6075

6528 US 127 S
Liberty, KY 42539

Services at this Location:

Office Hours

  • Mon-Fri: Closed
  • Sat: 7 am–10 am
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Kenny Pratt 
Rating:
5.0

Customer did not leave a comment.

Tim Stang 
Rating:
4.0

Customer did not leave a comment.

Burrel Smither 
Rating:
5.0

Customer did not leave a comment.

Kenny Pratt 
Rating:
5.0

Customer did not leave a comment.

Kenny Pratt 
Rating:
5.0

Customer did not leave a comment.

Tammie Smith 
Rating:
5.0

Customer did not leave a comment.

Karl Kleinert 
Rating:
5.0

Customer did not leave a comment.

Bella Richardson 
Rating:
3.0

Customer did not leave a comment.

DORIS F WEBB 
Rating:
5.0

Customer did not leave a comment.

Robert Campbell 
Rating:
5.0

Mr. Pratt was very professional. Drop off was a breeze. Great service location makes U-Haul look good.

GREG LONG 
Rating:
5.0

Customer did not leave a comment.

Jack Prewitt 
Rating:
5.0

Customer did not leave a comment.

LEORA COMBS 
Rating:
5.0

Nothing needed. Great people!

Thomas Hoetger 
Rating:
5.0

Mr. Pratt is courteous, professional and knowledgeable.

Juliet Lester 
Rating:
3.0

Nice people

DORIS WEBB 
Rating:
5.0

Customer did not leave a comment.

Bill Bartle 
Rating:
4.0

very helpful

TIM MILLIKEN 
Rating:
5.0

Customer did not leave a comment.

Janice Hornbuckle 
Rating:
5.0

Customer did not leave a comment.

Ethan Russell 
Rating:
1.0

The ride was so shaky and bumpy even though I had two of my TV's wrapped in covers for cushioning the were still broken. I have driven this same route about 20 times in my car but this truck had no shocks so it was like a washboard

Janet Lucas 
Rating:
4.0

We were overcharged by like $100. I would like to see a breakdown of what was charged. We have always had good experiences renting here but to be overcharged like this it is just wrong.

Jeff Miller 
Rating:
5.0

Great Guy good representative for uhaul 5 stars

fred mccoy 
Rating:
5.0

Customer did not leave a comment.

tom lucas 
Rating:
5.0

Hands down the best!!

DONNA HERREN 
Rating:
5.0

Customer did not leave a comment.

John Douglas 
Rating:
5.0

Customer did not leave a comment.

Peter Kartheiser 
Rating:
3.0

Customer did not leave a comment.

Kathy Golden 
Rating:
5.0

Absolutely everything was perfect! Will be back!

DONNA HERREN 
Rating:
1.0

Difficult to mobile check out due to poor cell signal in area.

Bruce Talbert 
Rating:
5.0

Customer did not leave a comment.

Phyllis huber 
Rating:
5.0

Excellent service no improvement necessary

MICHAEL CASTINE 
Rating:
3.0

Customer did not leave a comment.

Theresa Adwell 
Rating:
5.0

Super service,very pleased.

RODGER DURHAM 
Rating:
5.0

Customer did not leave a comment.

Melissa Brown 
Rating:
5.0

Customer did not leave a comment.

Kristi Wellsman 
Rating:
5.0

We have rented UHaul products from many locations, but Pratt's is definitely the most accommodating and best to work with. They should be a star provider for your company.

Stacey Beeler 
Rating:
5.0

Customer did not leave a comment.

Kimberly Hoopingarner 
Rating:
5.0

Absolutely the best!!! Never been treated better!!

DONNA HERREN 
Rating:
5.0

Customer did not leave a comment.

Barry Means 
Rating:
3.0

Drop off at night the lighting was very bad , checked the truck in online lucky we had reception on are phone because it is questionable in that area.

James Lyke 
Rating:
3.0

Was convenient to get to and find the only thing was I couldn't find the drop box for after hours, I found a post with 3 lock boxes on it and it said uhaul on it , I put it in box 3 and lock it with lock provided, call next day and told the person on the phone that I let the truck, he asked about the key when I told he I put it in box 3 he told me that was for after hour pick up's , not sure what was going on. But he took care of it and got the key

James Lyke 
Rating:
5.0

Customer did not leave a comment.

DONNA HERREN 
Rating:
4.0

Customer did not leave a comment.

Rebecca Saul 
Rating:
5.0

The person who helped me did a wonderful job!! Answered all of my questions and was very nice!! I was impressed.

Kristy Leachman 
Rating:
5.0

Everything is great

Jeff Miller 
Rating:
5.0

Darin Pratt went above and beyond to help us. We will definitely use him again soon.

David Branscum 
Rating:
5.0

Customer did not leave a comment.

ANTHONY THOMPSON 
Rating:
5.0

Darin went out of his way to help make the rental experience wonderful. I would highly recommend Pratt Truck & Trailer Service.

VIRGINIA VASSALLO 
Rating:
4.0

Customer did not leave a comment.

denna cox 
Rating:
5.0

Customer did not leave a comment.

Kenneth Mann 
Rating:
5.0

They did really well

Sherwin Koehn 
Rating:
5.0

It seems getting the truck you want is a bit difficult at this time, but other than that, it was an efficient and solid rental experience.

fred shelton 
Rating:
5.0

No improvement needed. Prompt courteous service, knowledgeable and friendly.

DORIS WEBB 
Rating:
4.0

Customer did not leave a comment.

WILLIAM PAULE 
Rating:
5.0

Friendly people at Pratt’s. Uhaul was clean, perfect and they offered packaging and help . Which no other location has offered me on the spot. Very satisfied

Laura Roy 
Rating:
5.0

Customer did not leave a comment.

CHARLES PERRONE 
Rating:
4.0

Site was already closed even though it listed a later closing time. We dropped the trailer off anyway.

Julie Sizemore 
Rating:
4.0

Customer did not leave a comment.

JEFFREY SWINNEY 
Rating:
3.0

make sure truck is maintained better

Fredrick Dalton 
Rating:
5.0

Nothing, everything went great

Joan Stoehr 
Rating:
5.0

Customer did not leave a comment.

Dixie Manning 
Rating:
5.0

Customer did not leave a comment.

John Benigni 
Rating:
5.0

Customer did not leave a comment.

RANDALL ROY 
Rating:
1.0

Charged a 10.00 cleaning fee which was bs.

JERRY HEFNER 
Rating:
5.0

Customer did not leave a comment.

GLINDEN ASHCRAFT 
Rating:
5.0

Customer did not leave a comment.

MEGAN MCKINNEY 
Rating:
5.0

The people was really friendly I really recommend them

Destiny Pridemore 
Rating:
5.0

Customer did not leave a comment.

TERESA AMIS 
Rating:
5.0

Very friendly people. Excellent service

GAYLEEN MCKENZIE 
Rating:
5.0

Customer did not leave a comment.

Adam Patterson 
Rating:
5.0

Have smoother entrance and exit at the site.

Kimberly Miracle 
Rating:
4.0

Mr. Pratt was very nice. I’d definitely do business with him.

Eric Brown 
Rating:
5.0

Nothing, overall I am very happy with how I was treated

Donna Conner 
Rating:
5.0

Experience was simple and easy. Would highly recommend Pratt's U-haul to anyone. Great customer service.

JOHN GOSSAGE 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER BURNHAM 
Rating:
5.0

I love UHaul I've used UHaul many times and I've never been let down. When I picked the truck up the gentleman who arranged the rental could not have been more helpful ! Very nice, professional and kind. I'll use UHaul again if needed best truck rental company in America by far ! Ten Stars !!!

Della Dennis 
Rating:
5.0

Customer did not leave a comment.

PHILLIP JORDAN 
Rating:
5.0

Very nice people to work with.

MARY FARNSLEY 
Rating:
5.0

Customer did not leave a comment.

PHILLIP JORDAN 
Rating:
5.0

Customer did not leave a comment.

RENEE REMINES 
Rating:
5.0

Smooth transaction with Pratts. Needed an extra day,was handled promptly over the phone. Equipment was top notch! Thanks for making this move less stressful.

STEVE SPEARS 
Rating:
5.0

Customer did not leave a comment.

PHILLIP JORDAN 
Rating:
3.0

Customer did not leave a comment.

BRANDIE PRATHER 
Rating:
5.0

Customer did not leave a comment.

Clifford Combs 
Rating:
5.0

Customer did not leave a comment.

Walter Wall 
Rating:
5.0

Customer did not leave a comment.

Patrick Gill 
Rating:
5.0

Found the truck and equipment clean and well maintained, was very satisfied with everything.

Derek Mixon 
Rating:
5.0

Customer did not leave a comment.

Jeff Queen 
Rating:
5.0

Customer did not leave a comment.

DALE POLSTON 
Rating:
5.0

Customer did not leave a comment.

Gayleen Mckenzie 
Rating:
4.0

People there are great. The only issue I had was when I got there they didnt have appliance dolly that I reserved. That's the second time I've reserved an appliance dolly with uhaul and didnt get one. Made the move harder than it had to be. Other than that good deal.

David Hodge 
Rating:
5.0

The price! I don’t understand the pricing. If you put the gas back in the truck, why are you charged mileage? It went from $39.95 to $170.22. We did rent a dolly also, but that is only $7.00 extra dollars. I just understand. Thank you Pratt’s Truck & Trailer for the excellent service.

JEFF REARDON 
Rating:
5.0

Customer did not leave a comment.

Debra Stacy 
Rating:
5.0

Great service

Thomas Hoetger 
Rating:
5.0

Customer did not leave a comment.

JANET WALL 
Rating:
5.0

Everything was fine. Everyone was so helpful, very friendly. It was a very pleasant experience.

TIMOTHY TETREAULT 
Rating:
5.0

Customer did not leave a comment.

JAMES FARBER 
Rating:
5.0

Nice Friendly place to rent uhaul. Helpful and knowledgeable

BRANDON DAVENPORT 
Rating:
5.0

Customer did not leave a comment.

JEAN WOLF 
No reviews have been submitted for this location.

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