Customer Reviews for Pratt Marketing
(U-Haul Neighborhood Dealer)

81 reviews

285 Pratt Ave   Huntsville, AL 35801

(256) 270-0049

Office Hours

  • Mon-Fri: 9 am–2:30 pm
  • Sat: Closed
  • Sun: 1 pm–5 pm
Special Operating Hours
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(256) 270-0049

285 Pratt Ave
Huntsville, AL 35801

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–2:30 pm
  • Sat: Closed
  • Sun: 1 pm–5 pm
Special Operating Hours
  • 3/31/2024: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

This was a very smooth and easy rental!

Terrence Hartz 
Rating:
5.0

Great customer service!

Chuck Miles 
Rating:
5.0

Owner was great. Prompt and nice.

Jalin Smith 
Rating:
5.0

Very friendly and kind.

Kimberly Cook 
Rating:
4.0

Customer did not leave a comment.

William Dunham 
Rating:
5.0

They were very helpful! Thank you!

Carly Danyel Cramblit 
Rating:
3.0

staff indicated they have never in all their years with uhaul seen a trailer as old as the one i was given to travel across the country.

Richard Wallington 
Rating:
3.0

Customer did not leave a comment.

Lora Fairley 
Rating:
5.0

Customer did not leave a comment.

Christian Odom 
Rating:
5.0

Dane made this transaction so easy in a very trying time. Scheduling was a little lengthy and involved but the truck was ready to go on pick up day, clean and already cooled down when I arrived. The return was fast, easy and couldn't have been any better. Dane is dedicated to customer service and represents the company so well. He even assisted with another order that got a bit botched in the beginning. Many thanks!

Allic Cassity 
Rating:
5.0

Very courteous and helpful. Will definitely recommend this location. I felt at home at this location

Kelly Marshall 
Rating:
5.0

Customer did not leave a comment.

Jackie Dickerson 
Rating:
3.0

Place of pick up needed some cleaning. Appeared dirty and not kept up.

Glynis Kimball 
Rating:
5.0

Customer did not leave a comment.

Kaye Kerley 
Rating:
3.0

It wasn't very clear where the UHaul vs. gas station area was, and the UHaul guy wasn't in any clothes that told me he worked for you guys.

Sahana Parker 
Rating:
5.0

Customer did not leave a comment.

RODNEY SMITH 
Rating:
5.0

Customer did not leave a comment.

Joel Campos 
Rating:
1.0

It's just a really sketchy setup. Some guy working out of his car has rented out part of a Gas station. No office, no signs, and when I returned my equipment, there was no one there. I had to call 800uhaul. Very odd and feels unsafe

THOMAS ATKINS 
Rating:
3.0

Customer did not leave a comment.

Susan Soesbe 
Rating:
2.0

Customer did not leave a comment.

Ava Rossetti 
Rating:
2.0

It was difficult to find the office, was set up in a parking lot without clear signage as to where to meet with worked to sign forms.

ben cantrell 
Rating:
3.0

Customer did not leave a comment.

Tiffany Robinson 
Rating:
5.0

Customer did not leave a comment.

Rudy Jolovich 
Rating:
1.0

Was given a final price and receipt as paid and days later got another charge

Natosha Gordon 
Rating:
4.0

Everything went well. There is excellent customer service.

Steven Naccarato 
Rating:
5.0

Great interaction with the personnel. He explained the contract and fees. I will definitely be coming back to this specific location.

Angela Williams 
Rating:
1.0

Stop looking for ways to overcharge your customers!

Katherine Ross 
Rating:
5.0

Everything was perfect and just what I ask for I will using this location as long as it's there and I will be recommending this location to all my friends

Roderick Dennis 
Rating:
5.0

I had a great experience...thank you

Joe Carlin 
Rating:
2.0

The truck rented was roach infested as I had to purchase roach bombs to potential get rid of them. I was really disappointed with the service this time as I was not notified in regard to pick up change and that interfered with my moving plans as it set me back approximately four hours.

preston hart 
Rating:
5.0

The police was called while we was getting the U-Haul. But it was no worry. I feel everything was perfect I love the self app.

Donesia Jolly 
Rating:
5.0

Customer did not leave a comment.

Bobby Hopkins 
Rating:
5.0

Customer did not leave a comment.

Christopher Freed 
Rating:
5.0

Customer did not leave a comment.

Tiffany Gilbert 
Rating:
5.0

Customer did not leave a comment.

Katherine Martini 
Rating:
1.0

I thought U-haul was the best. I will never use them again and will let everyone know how messed up it was. Thank you for all the stress and bull crap. James H. Ohm

James Ohm 
Rating:
5.0

Customer did not leave a comment.

Cornesha Coleman 
Rating:
3.0

Customer did not leave a comment.

WAYNE FORBUSH 
Rating:
5.0

Customer did not leave a comment.

Robert knight 
Rating:
5.0

Customer did not leave a comment.

Brian Windsor 
Rating:
1.0

N/A

deandre love 
Rating:
3.0

Easier lock box

Anthony Turner 
Rating:
5.0

Customer did not leave a comment.

Dennis Hall 
Rating:
5.0

Customer did not leave a comment.

LEIGHANNE BROWN 
Rating:
5.0

Great service, friendly customer service, it was an outstanding experience.

Jose Lache 
Rating:
5.0

Agent was onsite at drop-off and was very courteous in accepting the vehicle.

PETER WRESCHINSKY 
Rating:
5.0

Customer did not leave a comment.

Joe Thompson 
Rating:
5.0

Customer did not leave a comment.

David Esler 
Rating:
5.0

Customer did not leave a comment.

Peter Staten 
Rating:
3.0

The passenger door could not be opened from the outside. That should be fixed before renting to customers. Other than that, customer service was excellent. I will recommend renting from the Pratt ave location.

ABDULRAZAK ARUNAOGUN 
Rating:
4.0

Customer did not leave a comment.

Richard Arroyo 
Rating:
3.0

The service was great did not have the size I wanted but got the next size for the same price

Rick Gaines 
Rating:
5.0

Customer did not leave a comment.

Megan Carter 
Rating:
5.0

The gentleman who runs the location was Very nice and helpful

Marcus Cochran 
Rating:
5.0

Customer did not leave a comment.

Jonathan Dowdell 
Rating:
5.0

I rented a car hauler. The gentleman that checked me out, was very knowledgeable about the equipment and pointed out several safety features that were very important. It was obvious that he was concerned for not only my safety, but also for everyone else’s. I appreciated that very much.

Britt Tucker 
Rating:
2.0

Uhaul used to be the place to go! Now all the confusing rates, and unwilling to accommodate is sad. We rented a one way truck, was given one price and charged another. Then brought it back early and there was no credit given. Accidentally filled the truck up and we picked up the truck at half. I feel like I was taken advantage of.

Jamie Godwin 
Rating:
3.0

Customer did not leave a comment.

Kevin Jasey 
Rating:
1.0

The guy that owns this company will charge outrageous price he changed me 100 dollars for 5 hours and I put gas in truck it was almost full

Wanda is Smith 
Rating:
5.0

Dane is friendly and cares about his business. Anytime I need something from U-Haul I’m going to this location.

Brian Ballew 
Rating:
3.0

The cost of a two wheel dolly for Just 4 hours which it came out to be $48.10

Dennis Hall 
Rating:
5.0

Great guy that works there. He took time to help us and set us up. Would recommend just because of him. 5 stars!

CASSIE NEWSOM 
Rating:
1.0

They over charged me saying i drove 900 miles when i only drove from Tuscaloosa to Huntsville

Jaylen McCaa 
Rating:
5.0

Customer did not leave a comment.

Dennis Hall 
Rating:
5.0

Customer did not leave a comment.

Floyd Green 
Rating:
5.0

Customer did not leave a comment.

colleen Mounce 
Rating:
4.0

Very thorough and fair

Colten White 
Rating:
4.0

Uhaul canceled my order after reserving a month earlier, told me there were none in a 50 mile radius. This uhaul place found a truck for me and it was a perfect experience.

Candice Bledsoe 
Rating:
4.0

Customer did not leave a comment.

Tim Randle 
Rating:
1.0

No one was there. It is in a location where the GPS cannot pick up the location because it is outside of the town and away from everything. The location is an old gas station parking lot. There is no gate or anything to stop anyone from coming behind you and taking the Uhaul you just dropped off.

Clyde Abney 
Rating:
5.0

Truck was clean... Uhaul member was sweeping it when I arrived. He was very thorough on orientation and very calming when I explained this was the largest Uhaul vehicle I had ever reserved. He gave me great tips and was extremely nice. Another great experience with Uhaul. Thanks Team V/R COL Cardenas

Roberto Cardenas 
Rating:
5.0

Customer did not leave a comment.

Sara Humphrey 
Rating:
5.0

Customer did not leave a comment.

James Patterson 
Rating:
3.0

Customer did not leave a comment.

Lawrence Parlas 
Rating:
5.0

Customer did not leave a comment.

BRADLEY COONROD 
Rating:
4.0

Good service w/ agent(Dane)

Gerard Brocato 
Rating:
5.0

Customer did not leave a comment.

Thomas Funkhauser 
Rating:
5.0

NONE

Greg Vargo 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY MACFALL 
Rating:
3.0

Customer did not leave a comment.

TIMOTHY MACFALL 
Rating:
5.0

Customer did not leave a comment.

Teri Eliades 
No reviews have been submitted for this location.

Additional Services at this Location

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