This was a very smooth and easy rental!
Terrence Hartz
Customer Reviews for Pratt Marketing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer service!
Chuck MilesOwner was great. Prompt and nice.
Jalin SmithVery friendly and kind.
Kimberly CookThey were very helpful! Thank you!
Carly Danyel Cramblitstaff indicated they have never in all their years with uhaul seen a trailer as old as the one i was given to travel across the country.
Richard WallingtonDane made this transaction so easy in a very trying time. Scheduling was a little lengthy and involved but the truck was ready to go on pick up day, clean and already cooled down when I arrived. The return was fast, easy and couldn't have been any better. Dane is dedicated to customer service and represents the company so well. He even assisted with another order that got a bit botched in the beginning. Many thanks!
Allic CassityVery courteous and helpful. Will definitely recommend this location. I felt at home at this location
Kelly MarshallPlace of pick up needed some cleaning. Appeared dirty and not kept up.
Glynis KimballIt wasn't very clear where the UHaul vs. gas station area was, and the UHaul guy wasn't in any clothes that told me he worked for you guys.
Sahana ParkerIt's just a really sketchy setup. Some guy working out of his car has rented out part of a Gas station. No office, no signs, and when I returned my equipment, there was no one there. I had to call 800uhaul. Very odd and feels unsafe
THOMAS ATKINSIt was difficult to find the office, was set up in a parking lot without clear signage as to where to meet with worked to sign forms.
ben cantrellWas given a final price and receipt as paid and days later got another charge
Natosha GordonEverything went well. There is excellent customer service.
Steven NaccaratoGreat interaction with the personnel. He explained the contract and fees. I will definitely be coming back to this specific location.
Angela WilliamsStop looking for ways to overcharge your customers!
Katherine RossEverything was perfect and just what I ask for I will using this location as long as it's there and I will be recommending this location to all my friends
Roderick DennisI had a great experience...thank you
Joe CarlinThe truck rented was roach infested as I had to purchase roach bombs to potential get rid of them. I was really disappointed with the service this time as I was not notified in regard to pick up change and that interfered with my moving plans as it set me back approximately four hours.
preston hartThe police was called while we was getting the U-Haul. But it was no worry. I feel everything was perfect I love the self app.
Donesia JollyI thought U-haul was the best. I will never use them again and will let everyone know how messed up it was. Thank you for all the stress and bull crap. James H. Ohm
James OhmN/A
deandre loveEasier lock box
Anthony TurnerGreat service, friendly customer service, it was an outstanding experience.
Jose LacheAgent was onsite at drop-off and was very courteous in accepting the vehicle.
PETER WRESCHINSKYThe passenger door could not be opened from the outside. That should be fixed before renting to customers. Other than that, customer service was excellent. I will recommend renting from the Pratt ave location.
ABDULRAZAK ARUNAOGUNThe service was great did not have the size I wanted but got the next size for the same price
Rick GainesThe gentleman who runs the location was Very nice and helpful
Marcus CochranI rented a car hauler. The gentleman that checked me out, was very knowledgeable about the equipment and pointed out several safety features that were very important. It was obvious that he was concerned for not only my safety, but also for everyone else’s. I appreciated that very much.
Britt TuckerUhaul used to be the place to go! Now all the confusing rates, and unwilling to accommodate is sad. We rented a one way truck, was given one price and charged another. Then brought it back early and there was no credit given. Accidentally filled the truck up and we picked up the truck at half. I feel like I was taken advantage of.
Jamie GodwinThe guy that owns this company will charge outrageous price he changed me 100 dollars for 5 hours and I put gas in truck it was almost full
Wanda is SmithDane is friendly and cares about his business. Anytime I need something from U-Haul I’m going to this location.
Brian BallewThe cost of a two wheel dolly for Just 4 hours which it came out to be $48.10
Dennis HallGreat guy that works there. He took time to help us and set us up. Would recommend just because of him. 5 stars!
CASSIE NEWSOMThey over charged me saying i drove 900 miles when i only drove from Tuscaloosa to Huntsville
Jaylen McCaaVery thorough and fair
Colten WhiteUhaul canceled my order after reserving a month earlier, told me there were none in a 50 mile radius. This uhaul place found a truck for me and it was a perfect experience.
Candice BledsoeNo one was there. It is in a location where the GPS cannot pick up the location because it is outside of the town and away from everything. The location is an old gas station parking lot. There is no gate or anything to stop anyone from coming behind you and taking the Uhaul you just dropped off.
Clyde AbneyTruck was clean... Uhaul member was sweeping it when I arrived. He was very thorough on orientation and very calming when I explained this was the largest Uhaul vehicle I had ever reserved. He gave me great tips and was extremely nice. Another great experience with Uhaul. Thanks Team V/R COL Cardenas
Roberto CardenasGood service w/ agent(Dane)
Gerard BrocatoNONE
Greg Vargo