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Jerrell R.
Customer Reviews for Powers Used Cars Sales
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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You should send an undercover uhaul manager to go through the process of picking up something there. Then try to call them to make a modification to the reservation. Unavailable, uninterested… very poor customer service.
William B.All good
Glenn H.I ordered an appliance dolly, a furniture dolly and a dozen moving pads. None of these were provided and I didn't learn about this until after I picked up truck and complained. I was told they were removed from the contract because they weren't available. Who rents a 26' moving truck without an appliance dolly!? Almost impossible to load and unload a refrigerator without it.
Mark W.I am all good with people having a side hustle but it should at least be professional. I picked up the truck from someone's home and while the woman was polite it was a very unprofessional atmosphere. The truck was not very clean and a beer can caps in the truck trailer and a broom leaning against the front of the cab. I was not happy but it is what it is. Then on my way to my destination I got caught in a rain storm. The windshield wipers did absolutely nothing regardless of the speed I set them on. Also the headlights were on and you could not even see them unless you pulled up to a traffic light and could see they were on against the vehicle in front of me. I spent 100 miles switching from highbeams to lowbeams which in todays world is crazy. This was not a very good experience.
Bill D.Increase internet service to access app easier
Steven C.Not charge for supplies not received. I requested 6 furniture pads and did not receive them but I was charged for them.
Tony S.Provide a hard copy receipt.
william G.I was charged more money just to drop it off. Be aware of hidden fees!
BONNIE A.In the future, please advise if there is no equipment available to rent out such as dolly and furniture pads.
Kenneth C.Thank you for the great safe check in and out! They really put customer safety first â¤ï¸ Helpful, knowledgeable, and friendly service â¤ï¸
CHRISTOPHER B.Equipment very dirty red clay everywhere dude work there tried to charge $50 to cancel reservation and U-Haul don't charge cancel reservation that is fraud I will not be going there anymore if they cannot keep and maintain clean equipment it should not be there I know Uhaul you getting money but people really don't care about y'all equipment and it showed
Kenny G.Everything was great
JERRY W.It was out in a muddy field. The office I take it was a trailer and was not offered a receipt showing delivery - told to just drop it the number on the trailer would show it was dropped off on time - duh!!!
THEODOREWALTON Y.I do not know what I was charged for at this location. I turned in the truck by 5:30 to the location I was told to. I put the correct amount of gas in it according to contract and instructions by personel at pickup location.
Arlene S.Got held at gunpoint. Knocked on the door of his house after couldn't get the lock open for drop box for 24/7, Mr Powers came and yelled at me that it was private property and to leave, then slammed the door. I knocked again and the next time he opened it he had a pistol in his hand pointed right at me and asked if I wanted to get shot. Not very professional. Just wanted to ask a single question about the lockbox. Completely ridiculous. Absolute clown.
Matthew L.Nothing at all
CHASITY G.Staff was very nice and friendly
KIA B.No comments!! Absolutely satisfied ðŸ‘
TRENIECE W.Make sure the jack is not sank into the the red dirt..
JAMES J.They were very helpful
CATADRO N.Great inventory of equipment. The gentleman was very helpful.
JOSEPH C.Everything was very nice
ANTHONY C.I was charged 250 to rent a uhaul and they want give my refund I have been going back and forth with uhaul and the bank for days and still haven't got things resolved I will never rent from them again
WYTERIA J.Almost did not get my reserved trailer due to UHaul's card payment issues. Made reservation online, drove an hour with my hired help to location to be told the payment portal had been down for days off and on. She then let me pay with cash, which she normally didn't allow, but was 25.00 more than rental fee, although I got that back when I dropped off trailer. However, was told in order to pick up my "deposit" I had to be there at 4pm, not before because she wouldn't be there. Also, they close at 430pm. So very small window. My hired help wound up dropping off trailer earlier and then driving back out to get the cash. In the end, I got the trailer, and lady was kind and worked with me on the cash thing as it wasn't her fault that the payment portal was on the fritz, but it was a bit stressful thinking the whole thing almost fell through after driving so far with hired help in tow. I definitely recommend calling beforehand even with online reservation.
Christy Y.Outstanding service
WILLIS W.Great customer service thank you
WILLIS W.I understand Covid-19 is very real and will respect social distancing guideline as I work in the business industry everyday! However there was no assistance with anything! We even had to submit our own photos of the Uhaul being attached! No assistance hooking anything up! Terrible communication and unprofessionalism skills when calling the number that is on Google for our location! This was simply an act my family and I had to figure out luckily I had assistance hooking it up and unloading! The Uhaul itself was amazing just not the business services!
NOAH G.You should know this place is on property that is not paved. I found previous customers just dropped there rentals anywhere causing more issues for others. Everything went smooth. They have a man that will come help you hook up and make sure it is right. Be sure to bring an adapter as the rentals have a flat trailer harness.
JOSEPH M.I almost got stuck in mud. There was no personnel on site. The whole area is in a cow pasture. Please add some sort of gravel or asphalt.
Antonio M.Need personnel who are paying attention to the rental business.
LAWRENCE C.Lower Your Rates. $200+ Dollars for a One Way Auto Transport is Absolutely Rediculous.
Michael L.The drop off was a house
Katrina B.Just keep up the good work! Just sweep the back out!
Willie T.Friendly service. Plenty of equipment.
S Michael S.Truck interior was full of sand and some trash from previous renter.
jeremy O.Need more light in back we're you drop off trailers
David M.Get rid of the man that rents out U-Haul there
DERRICK A.I paid for a dolly, there wasn't one in the truck and they were closed.
Brandi L.I was charged for 2 utility dollies, that were not in the truck when we picked it up after hours.
Dewey B.I had trouble getting cell service and they where closed so I couldn't do the online was the only problem we had so we ended up calling up the road to get uhaul help
Denys K.Drop off was easy and fast
Andrea W.Return was easy!
Andrea W.The whole process was quick and easy. Everything went off without a hitch.
Deborah B.The truck was dirty. I also paid $100.00 deposit and only drove 8 miles and has yet to receive my remaining balance
LAQIANDRIA Y.Smoking was apparent in the truck cab. Air them out if returned in that condition. Everything else was fine.
David W.Rural Alabama. The woman was very helpful setting up the rental, but the rest was up to myself to setup.
Ronald B.Location was combination used car lot and U-Haul facility with limited access and parking and except for a few parked trailers would not have been identified as a U-Haul facility. U-Haul has only been at this location for a short time so it is still a work in progress.
Charles W.Find a better service provider for the area. There wasn't anyone there but it was after hours so not their fault but the place is a dump!
Johnathan O.Mr Powers seems to be a very honest man and very helpful in matching the clients needs with the correct equipment.
randall I.There a radio playing loudly in the background, it was annoying. The truck was not as clean as others I have rented . The business was extremely cluttered. The previous Uhaul location was much better.
charles G.Might need lights checked - but that could be my truck wiring.
john C.Clean the WASP nest from the gas tank
AMANDA S.Make sure truck runs good it back fired up all the hills very uncomfortable to drive seat was warn out
Richard R.