Customer Reviews for Pound Auto Sales LLC
(U-Haul Neighborhood Dealer)

53 reviews

819 John St Box 422   Haines, OR 97833

(541) 249-4000

Office Hours

  • Mon-Sun: 9 am–5 pm

Services at this Location:

Contact Us

(541) 249-4000

819 John St Box 422
Haines, OR 97833

Services at this Location:

Office Hours

  • Mon-Sun: 9 am–5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

The gentleman there is very nice and informative on the area....

Vicky Schroeder 
Rating:
5.0

Customer did not leave a comment.

Christopher Olmsted 
Rating:
5.0

Brian was very helpful and accommodating of our situation; he saved the day with our car breakdown on New Year’s Eve - highly recommend!

nick frabkin 
Rating:
5.0

It’s been a while I haven’t met a person with a good attitude as his. He was nice and kind and helpful with the equipment and everything else.

Juan Baez 
Rating:
4.0

Billing was double the estimate! No more for me, and I run a moving service with rental trucks.

steve brocato 
Rating:
5.0

Customer did not leave a comment.

Shiloe Weston 
Rating:
4.0

Customer did not leave a comment.

Vicki Cook 
Rating:
1.0

I called in advance to schedule a pick up in La Grande. I NEVER got a call from uhaul. I had to call and to find out my pick up location was over an hour drive away round trip. Not happy at all about that. The guy there was nice and very friendly. Little hard at hearing and took a bit at the computer. Honestly my poor rating is more about the service leading up to pickup.

brandon thompson 
Rating:
3.0

The fellow came out and greeted me and took the keys. He didn’t seem to be interested in anything else. I thought he would want to inspect the vehicle? But I guess not? I simply dropped off the vehicle with a half tank of gas and went home.

alan brown 
Rating:
4.0

Customer did not leave a comment.

jacob plocher 
Rating:
5.0

Customer did not leave a comment.

dave johnson 
Rating:
5.0

All was good!

robin mitchell 
Rating:
2.0

Car hauler should never been let out. All of the marker lights did not work and there was extensive damage to the drivers side stabilization bar. No contract was given and I didnt even know how much I was being charged.

stacey tate 
Rating:
3.0

Customer did not leave a comment.

Rebecca Burke 
Rating:
5.0

Customer did not leave a comment.

jeffrey jager 
Rating:
5.0

John was very nice and helpful, Thanks!

James Carmichael 
Rating:
5.0

Customer did not leave a comment.

Wayne Lattin 
Rating:
5.0

Thank you Brian, you made check in easy!

Kammy Wallace 
Rating:
2.0

Showed up to pickup the truck and no one was there. Called the number and it took the person 30 minutes to get there and another 30 minutes to get their computer working before I could take the truck.

Chris Draper 
Rating:
4.0

Customer did not leave a comment.

curt Ricker 
Rating:
5.0

Everything was done. Thanks

elentina ortega 
Rating:
5.0

Customer did not leave a comment.

Richard Holloway 
Rating:
4.0

Customer did not leave a comment.

Courtney Cunningham 
Rating:
5.0

Very friendly station attendant

Richard Wilson 
Rating:
4.0

The truck needed sweeping but otherwise everything was great!!

fawn robinson 
Rating:
4.0

Customer did not leave a comment.

Craig Beard 
Rating:
3.0

Customer did not leave a comment.

lloyd bigler 
Rating:
4.0

Customer did not leave a comment.

LUKE BAYLIE 
Rating:
5.0

Customer did not leave a comment.

Jerrold Baxter 
Rating:
5.0

Customer did not leave a comment.

Clint POST 
Rating:
5.0

Customer did not leave a comment.

Dale Robinson 
Rating:
5.0

Thanks Brian for going above and beyond to locate a trailer for me with short notice!

cindy hooker 
Rating:
5.0

Customer did not leave a comment.

Denny Weidkamp 
Rating:
3.0

Give this operator better WiFi service, as this location is in a small community.

Kenneth Negaard 
Rating:
3.0

20 mile round trip from my town which has 2 rental centers located in it, not sure why I had to drive out of town to drop it off

RUTH DARLENE TEUNISSEN 
Rating:
5.0

Customer did not leave a comment.

Gregory Kuehl 
Rating:
5.0

Nothing.mr.pound was very good at answering questions and very helpful.thank you.

emma Charboneau 
Rating:
5.0

Customer did not leave a comment.

Bob Hannon 
Rating:
4.0

Customer did not leave a comment.

mike carrier 
Rating:
2.0

No pig tale for car carrier at this location. I had to drive 35 miles extra to pick up the equipment even though i had booked the reservation well in advance. This was a big in convenience for my wife and I.

Harvey Bailey 
Rating:
2.0

No pig tale for the car carrier available, had to stop at a different location to get one.

Harvey Bailey 
Rating:
2.0

If the uhaul drop off location unhitched the trailer for me it would have been much better.

Levi Farber 
Rating:
1.0

Customer did not leave a comment.

Matthew Light 
Rating:
5.0

Great service

Joy Thalman 
Rating:
4.0

Customer did not leave a comment.

Micjeal Okeefe 
Rating:
5.0

Customer did not leave a comment.

Billy Brown 
Rating:
5.0

Very friendly service. The only thing he could of done differently was hall it for me. It was a pleasure

beth jeffreys 
Rating:
5.0

Customer did not leave a comment.

Jack Brohamer 
Rating:
5.0

Customer did not leave a comment.

Jack Brohamer 
Rating:
4.0

Customer did not leave a comment.

dave hunsaker 
Rating:
5.0

vendor went above and beyond for us due to our truck and trailer accident and drove us around personally, great service

Charlene DRAPER 
Rating:
5.0

Customer did not leave a comment.

Logan York 
Rating:
5.0

5/30/2018 Dear UHAUL, On 5/3/2018 I reserved a 5 X 9 Utility Trailer to pick up in Laramie, WY on 5/26/2018. I received an email confirmation at that time from UHAUL. On 5/25/2018 I received a text message at 7:10 pm that pick up would be in Walden Colorado. I then phoned UHAUL for the Laramie area and she told me she needed to check a few things and she would call me right back. Well – no return call and now it was after 8:00 pm which is the time the call center closed. I then called back on Saturday morning at 7:33 am. I spoke with “Katie” she checked surrounding areas and told me that Walden was my only option and that they were open until 12:00 pm on Saturdays. Walden is 130 miles round trip from Laramie. I was offered a bigger trailer which I thought was odd as my vehicle could not qualify to tow it. I needed this trailer rental on this day as my family was headed for Oregon and had to be back to work on Monday. Without a choice – I told “Katie” to be sure and check with the Walden location (Baugh Westside Shop) as I did not want to make the trip and not be able to pick up. (I lived in Walden for 30 years and personally know the Baugh family and thus had concerns as they are avid ATV enthusiasts and historically spend Memorial weekend and Labor Day weekend at the sand dunes.) She assured me she would call them personally and then send me a notification which I received at 7:46 am. I then left for Walden at 8:30 am for the 10:00 am pick up time 32677 Hwy 14. I arrived at 10:00 am and as I had feared they were closed. I called the number on the gate and was unable to reach the Baugh’s. I then called UHAUL and the female representative said she was going to call them and put my on hold - then the holding music stopped – I kept asking to see if they were still there and then said “HELLO” loudly a male representative asked if someone was on the line – “Yes I’m still here and still holding”. He then told me there was nothing he could do and the Walden location was closed. I am now further frustrated just traveled what will be 130 miles and wasted 3 hours. He then said “why don’t you drive to Granby to pick up a trailer” – AGAIN an additional 130 mile round trip. He said he would pay my time and mileage. I told him I absolutely would not be driving further. That would have been 260 miles and 6 hours’ drive time. Not acceptable!!! He clearly could care less and repeated there was nothing else he could do. I then went back into Walden and spoke with some residents there and got the number for Baugh’s personal cell phone. As I already presumed they were at the sand dunes and had no intention on coming back to town. He told me had not received ANY correspondence from UHAUL for the reservation. Once he knew it was for me (as I have known him for 30 years) he unhappily said he would meet me to pick up trailer but it would take him about 45 minutes to get there. He got there and showed me his computer screen to prove there w

Julie Lacy 
No reviews have been submitted for this location.

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