Customer Reviews for Postal Source Plus
(U-Haul Neighborhood Dealer)

Rating:

4.0

I love the app

Rating:

5.0

Very nice customer service and information

Rating:

5.0

Above and beyond with great service and caring employees

Rating:

1.0

We were not alerted about a link to return our Uhaul, and even though it was returned only 3-4 hours after using it, we were still charged for two days!!!!!! I’m livid, this guy clearly stated that this would not happen. He then told me it’s a U-haul issue. Will not ever do business here again. I requested a dolly and blankets and got a small rolling cart. Then was still charged double for EVERYTHING. This needs to be fixed and cleared up as soon as possible.

Rating:

5.0

My expectations were exceeded! I had the best customer service I’ve had in a long time!! I sure appreciated the help and ease of this rental on such a long day. Thank you!!

Rating:

5.0

The experience was excellent. No need for improvement. They were friendly, efficient, speedy, concise and knowledgeable.

Rating:

1.0

The truck was already dirty and someone left a spilt soda all over the dash and they charged me 25$ for a cleaning fee when it was 100% not my mess

Rating:

5.0

The app was difficult especially the confirmation and phone number.

Rating:

1.0

I put in more gas than was in there when I got it but was still charged $9 for 2 gallons of gas I feel like I've been ripped off I paid $75 or one day where it says $19 rental I will never rent a U-Haul again

Rating:

4.0

Maybe update computer system.

Rating:

2.0

The staff was friendly. However, not very familiar with the rental process so it seemed. I am also very disappointed that the prior renter did not fill the tank completely and I was stuck with the cost of truly filling the gas tank. I drove 11 miles and it cost me $ $15.27 for 4.365 gallons of gas. I'm pretty darn sure a Uhaul gets more than 3 miles to the gallon as I have rented from Utah to Idaho. I didn't let the truck idle other than waiting for the traffic lights to change. I also don't believe I was given the option for the $14.00 insurance. I think this should be the renter's choice. If it wasn't for the excessive cost to fill the gas tank, I was "ok" with the rental fees, but again, I feel I got the short end of the stick. It would be much appreciated if I could be credited back some fees/costs associated with my rental. I am happy to provide you with a copy of my gas receipt if needed. Thank you for your time. Sara Crow

Rating:

3.0

The people were friendly, but it took awhile to get everything in the computer for me to take the truck. Then we received a truck with a dead battery. The overall cost was more than I had expected from my online order.

Rating:

2.0

They didn’t have the furniture and utility dolly as stated/promised on my reservation. They made me drive to another location to pick them up. The staff were not very knowledgeable