Customer Reviews for Postal Annex
(U-Haul Neighborhood Dealer)

191 reviews

3827 S Carson St   Carson City, NV 89701

(775) 246-4036

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–2:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(775) 246-4036

3827 S Carson St
Carson City, NV 89701

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–2:30 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

James Sanford 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER HARRIS 
Rating:
5.0

Customer did not leave a comment.

ruben vidaurri 
Rating:
5.0

Customer did not leave a comment.

Steven von Schondorf 
Rating:
5.0

Customer did not leave a comment.

Robert Velasquez 
Rating:
5.0

Everyone was professional & courteous from ordering to pick up in Carson City.

Norman Beres_SEE NOTES 
Rating:
5.0

great location

Sandra Duvall 
Rating:
5.0

Customer did not leave a comment.

Kathleen Littiatt 
Rating:
3.0

Customer did not leave a comment.

William Swenson 
Rating:
5.0

Great location for all your rental needs - John Bacon

James Musgrove 
Rating:
5.0

Fast, easy, friendly.

James Sanford 
Rating:
3.0

I didn’t know that it was not going to be a typical U-Haul site so a little confusing leaving the trailer on a lot. The only way I knew we were at the right place was the rest of the trucks on the lot.

Pamela Mancillas 
Rating:
3.0

Customer did not leave a comment.

Constance Seals 
Rating:
5.0

This is the most helpful and friendly U-haul in Carson City, NV. I have used the others in town and this Uhaul is by far the best. I can’t rate it high enough. A 10++++++. Great service!!!!!!! TeGantvoort Family

Michael TEGANTVOORT 
Rating:
5.0

Everything good

Claudio Guillen 
Rating:
5.0

Customer did not leave a comment.

Jonathan Talley 
Rating:
5.0

Staff was very knowledgeable and friendly and very accommodating… The only problem that I had was checking it back in after used and the GPS wasn’t reading so I just had to drop the keys off for some reason it wasn’t able to verify that it was backward it needed to be. That was the only hiccup… Very pleased

Nellie Bradshaw-Farafonova 
Rating:
5.0

love this location

William Cody 
Rating:
5.0

Customer did not leave a comment.

Mike Staley 
Rating:
5.0

nice easy rental process at Postal Annex

Herman Aggenbach 
Rating:
5.0

Superior service and great team at this location here in Carson City Nv.

Larsee Haegley 
Rating:
4.0

Of the ten tires I rented, 3 needed replacement before I got halfway there. Check airbag warning light on the dash wasn't comforting considering the braking abilities with a load. The tires, well worn, probably got killed by the potholes of I-10 through Arizona. Awful roads. Avoid them. And the roadside assistance was overall excellent. But I had a 300 mile drive to pickup locally rented equipment. On top of multiple times I was stuck on the side of the road. Drove in a convoy, 8 of my own tires, all of them made it. Cause I maintain my shit.

Clifford Thomas 
Rating:
5.0

Nothing, very professional

Jesse Martinez 
Rating:
5.0

easy local great team!!!

Susan Bonta 
Rating:
5.0

James and team are the best Uhaul team in Carson City !!

Susan Bonta 
Rating:
5.0

Hello there the only problem that I would comment to is the system taking its time to retrieve, revive the reservation . Customer service was excellent , they were very patient , consistent to retrieve get my tommy destination. Thanks so much for U-Haul services.

Fateima Carter 
Rating:
1.0

The person at front desk was lovely and kind so this experience is not pertaining to them. However my Uhaul was leaking oil everywhere and it is now all over my new driveway. The check engine light was on the entire time I drove. As well as a light up sign that kept saying gas cap was loose (which is wasn’t) I then when to go fill up the vehicle with gas and when I started yo pump the fuel into the vehicle the gas came straight out of the vehicle and splashed into the ground and myself. I quickly got back into the vehicle and dropped it off at the location because I didn’t want to be stranded away from my home. I’m not sure why this vehicle was not inspected before I got the keys in hand but it made my experience not so stellar I’m not left with stains of oil in my brand new driveway.

Taylor Valentine 
Rating:
5.0

Customer did not leave a comment.

Darrell Richards 
Rating:
2.0

This location is questionable. Took many times before I was given a return receipt. I was promised a picture of return mileage email to me but I never got. The owner/manger try to tell me my mileage is a lot higher than what it was. The fact that I had to chase the closing receipt multiple times and wildly different claim of the mileage used left me feeling uncertain about the honesty of this store. Further more the how ethical they are in representing uHaul. The owner first claimed I drove 59 miles when we first estimate 60 miles when I took out the 10 ft box truck. The actual charge after I insist he send me return receipt was 43 miles ( still have no photo of odometer as promised). I am sure you can draw your own conclusion of this business representing the uHaul name. Very disappointing!

Lana Miu 
Rating:
5.0

great team at this location to work with.

Randy Nutter 
Rating:
5.0

Oh, he’s so friendly and helpful

Sherie Blum 
Rating:
4.0

LOCATION: This location for renting a U-haul is top notch. Quick and friendly. EQUIPMENT: Two things I noticed about this truck. It could probably use some new windshield wipers. Also the gear shift lever at times was VERY hard to move-- I actually thought it might break. Other times it was acceptable. Otherwise, truck performed as expected.

Robert Frenchu 
Rating:
5.0

Customer did not leave a comment.

randy Kightlinger 
Rating:
3.0

Customer did not leave a comment.

Robert Dixon 
Rating:
5.0

local location is 5 stars there at Postal Annex !!

Jeff Seipel 
Rating:
5.0

Counter service to review and inspection of the vehicle were excellent.

JOHN PROCACCINI 
Rating:
5.0

awesome rental location in Carson City Nv

Darren Brown 
Rating:
5.0

Smooth Rental Process at this location

Kevin griffin 
Rating:
3.0

It was really out of my way especially when there was other options a lot closer to Dayton.

Robert McHenry 
Rating:
5.0

Local Postal Annex team is the best in Carson City to rent a truck !

Amando Almanaz 
Rating:
5.0

Customer did not leave a comment.

LAURIE YOUNG 
Rating:
5.0

Customer did not leave a comment.

Richard Valdez 
Rating:
4.0

Customer did not leave a comment.

Dana Michele 
Rating:
5.0

Customer did not leave a comment.

Meredith Winner 
Rating:
3.0

Customer did not leave a comment.

Amber Burger 
Rating:
5.0

Everyone was very helpful and friendly.

Skye Schumaker 
Rating:
5.0

Lilly was amazing! She's kind, knowledgeable and helpful. She made the experience wonderful!!

Jennifer Crabtree 
Rating:
5.0

Customer did not leave a comment.

CATHERINE CLARK 
Rating:
4.0

I have no issues with this location, everything was handled professionally on pick up. My complaint is with UHaul, I reserved a truck and the evening before was told it was not available. I was forced to drive 30 miles to pick up this trailer in order to move on the scheduled day. I also was forced to go an additional 10 miles to pick up the truck they offered me, a much smaller truck. I should not have even needed the trailer. I was forced to spend additional money for the trailer rental as well as the gas to pick up up. Very dissatisfied with UHaul.

Helen OBrien 
Rating:
3.0

Customer did not leave a comment.

Norman Kosanovich 
Rating:
4.0

Do something about the check engine light!!

victoria stamper 
Rating:
5.0

vehicle maintenance (alignment needed)

Matthew Silva 
Rating:
4.0

The truck was awful. The air conditioning (in 90 degree weather) only blew when it wanted to (and yet I was told the truck had a/c-which I assumed was functioning-and paid for, but did NOT get). The transmission is shot and slips and the only way you can make it change gears is by taking your foot off the gas (high elevation here and lots of climbing). The shocks were also shot. It was the WORST experience I've had and likely I will go elsewhere next time where there's better trucks. I did NOT spend the money to rent a clunker on it's last legs. You should be ashamed of renting a truck like that for the same price as a good one. The place and employee were fine. I will not use or recommend you to anyone again, ever.

Jeanne Nix 
Rating:
5.0

Easy Rental Process at Postal Annex

Montie Waite 
Rating:
5.0

Of all the people I dealt with in my uhaul rectal experience, the guy at the postal annex was the only one to actually great me like a human being. He did great.

ben lucchesi 
Rating:
5.0

James was extremely helpful!!

Maureen Reynaga 
Rating:
5.0

James was extremely helpful after a horrible experience at another location. He went out of his way to make sure I was taken care of. Thank you James for making this already stressful time a little less stressful.

Maureen Reynaga 
Rating:
5.0

Customer did not leave a comment.

Brent Griggs 
Rating:
1.0

My grandmother was dying and I was trying to help her as well as get away from abusive people. I needed the Uhaul truck to help my grandmother move things as well as gather my own belongings to escape violent people. I was in an emergency/dangerous situation & James at that location was very rude. I tried to work with him & tell him my situation & why I needed the uhaul but he said it wasn't his problem. It would be nice if all employees had the necessary training and/or knowledge to sympathize with customers who are in emergency/dangerous situations. James at the Carson City location should not work there if he makes his customers feel like shit. Other employees were helpful. Even some customers who did not work there helped me in my situation more than James did.

Olivia Drake 
Rating:
5.0

James @ Postal Annex in Carson City was great. He went above and beyond to provide the best experience. I can't thank him enough. Excellent experience.

James Bolden 
Rating:
5.0

Great customer service

celine smania 
Rating:
2.0

Customer did not leave a comment.

Edward Wools 
Rating:
5.0

Great service, thanks

John Parrish 
Rating:
5.0

Great service, thanks

JOHN PARRISH 
Rating:
5.0

Customer did not leave a comment.

Peggy Smith 
Rating:
5.0

Everything was great. James was very helpful!

Megan Howard 
Rating:
5.0

Customer did not leave a comment.

chad smittkamp 
Rating:
5.0

James is fantastic and helpful!

Kyle Grigsby 
Rating:
2.0

We had 2 flat tires on our journey to Tennessee from Nevada. Your company put inferior / used/ old tires on the insides of the dually tire set so people could not see that they were worn . Those are the tires that blew out.

Robert Bishop 
Rating:
4.0

Closed during drop-off but they were helpful by calling the day before the drop-off to explain the process.

Byron Anderson 
Rating:
4.0

Customer did not leave a comment.

Francisco Alvarez 
Rating:
5.0

Friendly and knowledgeable

Marjorie Knowles 
Rating:
5.0

Easy pickup. Great service. Easy return. No nonsense. Very pleased with our experience here.

LESIA ANDERS 
Rating:
5.0

Easy and quick service, good place to rent U-Haul.

WEDSON MARTINSDASILVA 
Rating:
5.0

Customer did not leave a comment.

SHERI CHRISTINE HARDY 
Rating:
5.0

Customer did not leave a comment.

MATTHEW DUNCAN SCHULNIK 
Rating:
5.0

great place uhaul clean great location and service :

MICHAEL J NEARY 
Rating:
5.0

easy rental process at Postal Annex !!

JUDITH WITTE 
Rating:
5.0

Customer did not leave a comment.

RICARDO SANCHEZRIVERA 
Rating:
5.0

The Postal Annex team is the best in town for Uhauls rentals :)

ERIK MITCHELL MCQUEARY 
Rating:
5.0

Great customer service, very easy and smooth experience.

DANIEL WANG 
Rating:
5.0

Customer did not leave a comment.

VIANEY RICARDEZSOSA 
Rating:
5.0

Great place to rent a truck !!

ANGELA BAGWELL 
Rating:
5.0

Customer did not leave a comment.

John French 
Rating:
5.0

easy rental process for our rental today !

ANGELA BAGWELL 
Rating:
5.0

great team over at the Carson city postal annex

MARK PALMER JOHNSTON 
Rating:
5.0

The team over at Postal Annex is 5 stars !!

CHARLES WESLEY MCCALL 
Rating:
5.0

Customer did not leave a comment.

VALJEAN EUGENE LICON 
Rating:
5.0

Customer did not leave a comment.

GREG CUMMINGS 
Rating:
5.0

great experience at Postal Annex !

MATTHEW RYAN PATELLOS 
Rating:
5.0

Customer did not leave a comment.

MARK PALMER JOHNSTON 
Rating:
5.0

great place to grab a truck and a superb professional team at the Postal Annex !!

DIANNA BOWMAN 
Rating:
5.0

5 Stars across the at this location - We will be back for sure !!

JOSHUA HORSE 
Rating:
5.0

Postal Annex team is the best Uhaul in the area - will be back for sure !!!

CARYN EASTWOOD 
Rating:
1.0

I needed to deliver in a different location, but I was told it´s not possible. I made a reservation to pick up from a different place, but been later forwarded to here. Never got a refund for the extra miles

Guido Pellegrino 
Rating:
5.0

Smooth Rental Process with the Postal Annex team :)

ALEJANDRO RUIZSANDOVAL 
Rating:
5.0

will rent at this location again for sure !

MICHAEL ROBB 
Rating:
5.0

nice rental experience!!

TRAVIS ALFREDO DEPEREZ 
Rating:
3.0

Truck’s brakes were questionable at best, brake light came on and then went off. Truck seemed like it hadn’t seen a mechanic in a very long time. Truck wasn’t clean. This carson city location was great and staff was very kind.

DUSTIN DEAN MATHES 
Rating:
5.0

Have the truck at least swept out & clean inside. Who ever had the truck before me left things in the cab, behind & under the seats.

BONNIE ELIZABETH BAILEY 
No reviews have been submitted for this location.

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