Comentarios del cliente para Postal Annex Plus Oceanside

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Postal Annex Plus Oceanside

Grado total:

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mina t. en

Grado:

El cliente no dejó un comentario.

Brandon B. en

Grado:

El cliente no dejó un comentario.

Randy P. en

Grado:

I was charged $35 for my initial purchase now 3 days later they charge me an additional $40 without notice or any reason why

Suresh M. en

Grado:

WE FOUND A LARGE DEAD LIZARD IN THE BLANKETS POUCH THAT WAS FIXED TO THE INSIDE WALL OF THE VAN. IT SMELLED FOUL, AND, AS A RESULT, WE COULD NOT USE THE BLANKETS. WE EXPECT THE REFUND FOR THE BLANKETS..

Carl R. en

Grado:

The whole 24/7 pickup and drop off was great, no standing in lines, no waiting and I didn’t need to interact with anyone. But For the Truck 24/7 rental U-Haul.com has a video for picking up your truck, there should be another video for checking in the truck. We deposited the keys into the lockbox then realized we needed to take pictures for check-in. Having both videos will help other customers picking up a truck using the 24/7 process.

Christopher Y. en

Grado:

Truck driver door was bent, so the road noise in my left ear was bad. Steering wheel has a lot of play, needs to be looked at. Headlights dim. Pretty dangerous. Postal Annex counter was awesome - I think Donna was her name. She deserves a raise.

Spencer S. en

Grado:

El cliente no dejó un comentario.

Joseph C. en

Grado:

Donna and Jessica are the best

MITCHELL W. en

Grado:

please improve/change the photograph of license access. I had to walk out in the parking lot to connect and then the person helping me had to take photos with her phone after I just took photos with my phone, why??? other than that a great experience. please address the above concern, you would have gotten a poor review if the woman helping me wasn't so nice (didn't get her name, but she was great )

Lisa Ann E. en

Grado:

El cliente no dejó un comentario.

Kenneth M. en

Grado:

El cliente no dejó un comentario.

Joseph C. en

Grado:

Donna and Jessica are the bomb!

Sue R. en

Grado:

El cliente no dejó un comentario.

JOE K. en

Grado:

Check in person was inattentive. Never spoke to me during check in. Was carrying on conversation with a man, seemed to be a personal issue. I followed her outside while she checked the truck, Again, no acknowledgement or conversation. Prior to checking the truck she stopped and talked to the man again. I finally said something to her, like what is going on. She stated wrongly that she had told me she was going to check the truck. Not true! I was the person who spoke first and then she told me not to raise my voice. She did say she was sorry, I was extremely frustrated by her attitude, I said "I am the customer". Maybe she was having a bad day, with the guy and the personal issue. That's it.

Gary S. en

Grado:

Can't think of anything.

Matthew H. en

Grado:

I would put additional instructions on the lock box where you get the key. I put the code in and pushed the button, but didn’t realize I had to turn the knob as well. I eventually got it though.

Douglas S. en

Grado:

El cliente no dejó un comentario.

Anthony B. en

Grado:

El cliente no dejó un comentario.

Christine L. en

Grado:

El cliente no dejó un comentario.

Devon W. en

Grado:

I returned my equipment on Saturday morning and was charged as if I returned 2 more days later on Monday. I think they do a poor job of record keeping in that instance. I wasn’t billed until Monday when I returned it it on Saturday. I feel they had too much going on dealing with the mail and the trucks and they were not focused on the customers enough.

Joy R. en

Grado:

Donna EXCELS in customer service!

Nicholas M. en

Grado:

El cliente no dejó un comentario.

Carlos F. en

Grado:

Improve on Tracking miles before and after someone drives off w/ the U-haul. If a customer dispute the miles on the billing, U-haul should be able to provide proper records to show actual miles used during the period rented. Joe the manager appears to lack the skills to handle customer complaints, his customer service skills are less desirable. I will not recommend anyone to rent U-hauls at Postal Annex facilities were they lack the proper personnel to properly manage the U-haul business side and the Postal Annex side...open to human errors w/ only 1 person running the business.

Sharon P. en

Grado:

I could not figure out how to "return" the truck when my location services were not working. Maybe you can have a simple way to get around that... like submit pictures in real time?

David L. en

Grado:

El cliente no dejó un comentario.

sam j. en

Grado:

El cliente no dejó un comentario.

MARK C. en

Grado:

The staff was very helpful and quick. Everything was explained clearly. I was very impressed.

Anthony C. en

Grado:

Nothing young lady was awesome

Joseph C. en

Grado:

Haley is awesome!

CALVIN A. en

Grado:

Great staff clean store great team very helpful will come here again or recommend to my friends

Graciela G. en

Grado:

Everything was great

NICHOLES P. en

Grado:

Haley did a fine job

TIm P. en

Grado:

El cliente no dejó un comentario.