El cliente no dejó un comentario.Sue G.
Customer Reviews for Postal Annex 97
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Truck was dirty and no gasLaurence P.
El cliente no dejó un comentario.Marc R.
I had to change trucks as the first truck gas was stolen from the gas tank. The location staff was very quick in assigning me a new truck.Mehrzad A.
The service provider at the counter was exceptionally helpful. I was stuck in the traffic and could not go before 5 p.m. He waited for me for about 25 minutes. Even though I had booked trolleys at the U-Haul website, the store would not offer those. However, the service provider accommodated with one which was very helpful, otherwise, my plan for the moving that night would be very difficult. I really appreciated his accommodation, and I suggest the U-Haul to update website accordingly or make the ordered items available when customers go to the store in reliance.NarayanP B.
The drop off process was horrible. Uhaul changed the drop off location from Postal Annex, Clayton, to Monument Dr, Concord at the last minute without notifying me. I dropped it off at the Postal Annex but never received a confirmation for the drop off. I called the Uhaul representative for Concord, CA, who told me I was wrong to have dropped it off at Postal Annex (all emails say Postal Annex). The Uhaul representative talked over me, didn't listen to me, then hung up.Chris K.
all was ok thankseduardo B.
I had a good quick easy experience here. I was concerned when I read the negative reviews, but I didn't have any problems. The employee who helped me was knowledgeable enough and relatively friendly.Randel S.
El cliente no dejó un comentario.BETH G.
El cliente no dejó un comentario.TOMAS S.
The truck was dirty outside, in the bed & dirty floor mats. They gave us the truck with the check engine light on and front right tire with 27 psi in it with the warning light on without telling us and 1/4tank of gas. Close this location down and just rent from main store in town.Bonnie V.
El cliente no dejó un comentario.Leslie K.
El cliente no dejó un comentario.WILLIE O.
TERRIBLE. Could not get the truck for 2 hrs past when ordered because "system down". Big waste of my time. Then given truck with gas on empty, not running safely, and to top it off, overcharged. Shouldn't I rather be getting a discount since it wasn't available when promised and I wasted so much time, plus couldn't get the things I needed all moved? Also incorrect about when leys returned. They were returned the same day. The door was locked so put them through the slot, as I'd been instructed Also never signed any contract. Bad experience all around.Maureen M.
We returned the truck after hours/after dark. We were unsure where to park the truck so a little more detail would have been helpful. But we figured it out. Otherwise, everything was perfect!Dan B.
El cliente no dejó un comentario.MARTIN G.
El cliente no dejó un comentario.Michael J.
El cliente no dejó un comentario.Theresa B.
El cliente no dejó un comentario.RASHAD C.
Have a notice to pull the uhaul to the back. It was an inconvenience to park, then be told to move the uhaul to another location. Also poor choices of uhauls at this locationKevin D.
The van was a total mess and seemed on the verge of failure. I noted small roaches in the cab. The back was littered with old blankets and dolly thrown about. The online app noted that you could pick up the van using your phone after an hour of trying to do so "manager" or rep came out showing another customer one of the vans. His interaction with me was poor to say the least. He gave off the impression that he could care less about anyone he serviced along with the condition of the truck. He even calmly made threats to charge more if parking was not as strictly specified even by a few feet, noting that you people pay much more to have their car parked in vegas. Over all the experience was poor and if i could have gone back in time i would have just borrowed a friends truck.JAMES C.
Nothing to improve! Everything is great here and I intend on doing business here again.ARAMIS H.
Alex was great and I was very pleased with he service.JOHN S.
El cliente no dejó un comentario.Michael M.
10/10 would go here againJOSE N.
El cliente no dejó un comentario.Corrine S.
great costumer serviceMICHEL P.
Self-checkout process was pretty anti-user and really relied on a wireless internet stability the parking lot didn't haveVERNON B.
El cliente no dejó un comentario.Michael G.
The van was terribly dirty, never rented such a dirty van like that. Most importantly, the dolly ( hand truck) that I paid for was not in the van.NEIL G.
El cliente no dejó un comentario.JAMES Y.
El cliente no dejó un comentario.BARBARA L.
Superb customer service. Very friendly and efficient.RACQUEL W.
Customer service was extremely rude and up to your face. They had a really bad attitude and very unfriendly face. The car was really dirty and the side mirrors where is such a dirty that I could not see anything from the back and it was very dangerous I asked if I can have a towel or a paper towel or something they gave me a very small Wipe that he was not even enough to clean your eye glasses. Then I had to use my jacket to wipe the mirrors to avoid accident. Never ever rent a car from this location. There really made me disappointed I never ever recommend anyone to rent a car or anything from U-Haul on Clayton Road.Allen P.
Was very friendly. Quick drop off. Very satisfied.Alicia P.