Customer Reviews for Postal Annex 400 Temecula Ca
(U-Haul Neighborhood Dealer)

197 reviews

33175 Temecula Pkwy Ste A   Temecula, CA 92592
(Temecula Parkway & Butterfield Stage Rd, Ralph's Grocery Store)

(951) 302-7465

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 10 am–2:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(951) 302-7465

33175 Temecula Pkwy Ste A
Temecula, CA 92592
(Temecula Parkway & Butterfield Stage Rd, Ralph's Grocery Store)

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 10 am–2:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

The inside of the truck was muddy and filthy. The enclosure was filthy and not swept out.

Steven Cantrell 
Rating:
5.0

Customer did not leave a comment.

Ohmar Valencia 
Rating:
1.0

This location is awful. A woman named Jamie, who works there, is extremely aggressive when it comes to extending rentals. She yelled at me in a derogatory manner without any reason. She is extraordinarily rude and hang up on me multiple times. They lack customer service skills. The 10 ft truck I rented smelled like an animal had died in it. Additionally, their system did not work when I arrived at the location, so I had to wait for 15 minutes before my turn, behind other customers in line. Then, I wasted another 10 minutes re-reserving the truck that I had already booked online a few days earlier. They are disorganized, ill-mannered, and unprofessional.

Ufuk Kilic 
Rating:
5.0

Customer did not leave a comment.

ARTHUR GIORDANO 
Rating:
3.0

Oil light was on. Never received initial phone call confirming pick up. I scheduled for mobile pickup at 7pm. I called to confirm and luckily I did as the store closed at 5:30 and doesn’t do mobile pickup.

Brenda Kovalczyk 
Rating:
1.0

Keys drop box hard to find and due to changing my return locations make’s further and mileages exceeded and charged me more extra fees! Need a refund

Avelino Olaso 
Rating:
5.0

Our experience was so good we can not think of any improvements to pass on. Thank you

TINA CARVALHO 
Rating:
5.0

The staff was helpful and got us checked in and out very quickly.

Raymond Marlbrough 
Rating:
2.0

It's behind a random dumpster deep in a corner behind a shopping center. Zero info avail online to reference where the return box is. Maybe easier during operating hours but damn doing after hour drop is sketchy.

Richard Tordoff 
Rating:
4.0

Pick up was easy people were nice but the truck bed/storage area was filthy, it took over 30 min just to clean sweep and wipe down before we could even stay loading. Very disappointing

Tiffany Schachter 
Rating:
5.0

Customer did not leave a comment.

John Gamm 
Rating:
3.0

The ability to reserve the equipment was seamless however once I arrived to the facility to pick up the equipment, that is where the trouble occurred. First, the app to use that requires a photo ID is lack luster at best. It took numerous attempts to load the first of two pictures from my driver's license, finally after 15 minutes and multiple attempts the employee had to register my information and they too had trouble uploading a photo. It took over 30 minutes to finally complete the registrations to rent the equipment and made for an unpleasant experience. I cannot in good conscience recommend this service to anyone even though the In Town rate to rent the smallest truck at $19.95 only cost me $37.00 with mileage when all was said and done. I guess you get what you pay for. My suggestion would be to update your app and make the process more user friendly and pretend that people aren't using a smart phone.

Trevor Beck 
Rating:
5.0

All great

Joseph Dragotto 
Rating:
5.0

Customer did not leave a comment.

Heidi Bonnett 
Rating:
3.0

The key drop box is behind the location and then hidden behind a dumpster! Spent a long time searching for it. The app should tell you where to find it since it is. I where near the storefront!

Brenda Kovalczyk 
Rating:
3.0

Although this location did a good job I had to many issues with Uhaul to recommend to anybody. As I have stated to a couple people the issues I had and I will repeat them again. First I made a reservation at a Uhaul dealer in Murrieta CA at 7:00 AM. It was confirmed. A couple days later I received a text that the location had changed and the pick up time was 7:00 AM. The next day I get a text that I could not pick up the truck until 9:00 AM. I would have to travel 30 minutes to and from the new location to get and use the truck. So I show up at 9:00 to pick up the truck and after paying and signing the contract, I notice that the truck number on the contract did not match the truck. So I went back in (this is a postal place) and informed them. The person there (who I thought did a good job) Called her manager (who came in two hours early for my issue) told her to call the Uhaul rep. She called every 5 minutes for a half hour until he finally picked up his phone. While waiting for him to pick up I call and asked to speak to a manager. I was transferred to Amanda. After explaining all of this to her, Amanda issued me a $50.00 credit which I have not seen yet. Gave me some extra miles for the travel miles from me having to go the extra miles to get the truck. Offered me an extra day so I did not need to rush. Told her I did not need the extra day. She did what she could. I do not remember the reps name but he said that if the key worked to just take that truck and promised me that there would be no issue returning the truck to AZ with the wrong truck number on the contract. Sure enough when I returned the truck they said there was additional charges because I returned to the wrong place. I told him that I was returning it to the correct place. He than asked if my name was Mary and told him no. He got his manager she took over. She called the rep ( I had his number and name) and of course he did not answer. She saw there were notes on my account about the wrong truck. She told me that she needed to get mileage and gas readings and she would be right back. She was gone about 10-15 minutes and finally came back and told me that they had to correct the contract and that I did not need to stay. She said she would email me the receipt or new contract I am not sure. It has been a day now and I have not received anything. Let me also state that I flew into San Diego from AZ on Thursday and intended to get the truck at 7:00 on Friday. Have it loaded by 9:00 and headed to AZ. Because the truck was moved and delayed until 9:00 pick up and the hour and half delay with getting the truck (10:20). The 1/2 hour returning the truck cost me almost 4 hours of my time. I do not plan on ever using your company again. I will also past onto family and friends.

Guy Sawyer 
Rating:
4.0

Very good

KITTISAK PONPIMOL 
Rating:
5.0

Very friendly staff!

Kevin Elmore 
Rating:
3.0

When i checked out the truck I was told there was 3/4 of a tank of gas in the truck and if there was anything different to let her know. So when I go to return the truck I was charged an additonal $24 for gas plus $41 for additonal mileage. I am not happy with my experience on drop off or return.

Teresa Haliburton 
Rating:
5.0

Customer did not leave a comment.

Jeannette Noceda 
Rating:
1.0

The older lady was really rude charged me for an extra day for being 20 minutes late didn’t let me keep the truck cause she had a reservation for it when I still had it

seidy albor 
Rating:
5.0

It’s too bad people have to steal gas. Customer service was excellent

Joe Toombs 
Rating:
3.0

Customer did not leave a comment.

Therese Partridge 
Rating:
5.0

The parking brake is dysfunctional and it’s very difficult to adjust the driver seat. Otherwise, all was fine. The employee that helped me was exceptionally nice and helpful.

Linda Phillips 
Rating:
5.0

Customer did not leave a comment.

Kevin Baker 
Rating:
5.0

Truck was dirty and on empty . I had to immediately get gas and clean the windshield. Nice and helpful people in office

Bryan Noakes 
Rating:
5.0

She was awesome 👏

BRANDON CHADWELL 
Rating:
5.0

Friendly, efficient staff. Rena is great!

SANDRA WILLIAMS 
Rating:
5.0

None

suzan ta 
Rating:
5.0

Customer did not leave a comment.

Thomas Fowler 
Rating:
5.0

Customer did not leave a comment.

ROBERT MADARA 
Rating:
5.0

As long as customer interaction continues to have Jamie on the other end - EVERYONE should be happy. You can't improve on perfection.

Sylvester Steele Jr 
Rating:
1.0

Absolutely poor customer service and poor attitude with resolving a discrepancy that was their error. Thankfully Drew at the corporate office saw the discrepancy and took care of it right away. Terrible to think the personnel at this location told us this was the Uhaul way and brushed us off

COLLEEN BEEGHLY 
Rating:
1.0

They have no clearly marked return area for after hours. Had to spend almost an hour searching and on the phone to find drop box behind a random dumpster behind entire building.

Richard Tordoff 
Rating:
1.0

Uhaul changed my drop-off location. I expressed concern that this location was closed on Sun and Monday, I wanted to drop it off on Sunday but they said no. So now here we are on Monday and the location is closed because of Labor Day. If there is a drop box for the key it is not well signed. so Now we are waiting 20 minutes for someone to call us to find out what to do with the key

Ryan Howard 
Rating:
5.0

Customer did not leave a comment.

Deborah Savage 
Rating:
5.0

Great Service. 👍👌😊

ALFREDO PINA 
Rating:
5.0

Very Satisfied with the truck Service and the Front Desk lady 😊👍

ALFREDO PINA 
Rating:
3.0

Poorly maintained truck!!! Transmission light on shortly after pick up. Broken fuel tank with dashboard error light because of non repair to gas cap. I was so stressed about getting to my destination and getting back to return truck. Not they way I had envisioned this experience at all.

Kimberly Orifice 
Rating:
5.0

perfect

DAVID LANGER 
Rating:
1.0

Nothing but an address was in the email but the address was not clear. I parked the truck near another U-Haul truck so I figured I was at the right parking lot at least. I had to ask another store nearby if they knew where the U-Haul office was to drop my key. Luckily he knew and it was several businesses away to walk to it. And then the website said the return location was open until 3 pm on July 24 for our scheduled return and they weren't open at all on Sundays, so when I called their number to ask where they were they didn't answer since they were closed, so that is why I went to a nearby store to ask if they knew where U-Haul was located. There was no place in site to drop a key at this closed location. I called customer service and was on hold for a long time and she was trying to find someone to ask where the drop box for the key was. She could not get a hold of anyone to assist. I went next door to the postal annex/U-Haul that was closed, to a Waxing boutique just thinking maybe they would know something, and the mgr took me way out back of his store to a little concrete corner with a key drop box. VERY frustrating as there was NOTHING at the postal annex/U-Haul closed location that said ANYTHING about a key drop box ANYWHERE!! All someone has to do at the annex is put up a sign stating the drop box for the key is behind the Waxing place outside. How difficult can that be? Disappointed in U-Haul. I would like my credit for miles due to the farther from my home pick up location that made my miles increase ( see above regarding pickup location question)

Blane Abernathy 
Rating:
3.0

Vehicle had check engine light on, a statement on the dashboard showed "make sure gas cap is tight" and the fuel tank filler neck could be pushed in easily 2" and had 5 self taping screws where somebody tried to secure it but all the screws were hanging out of it, literally. I was also told the gas should be at 3/4 tank according to a drawing on a piece of paper but was told it might be less if someone had siphoned gas. If that's the case, why wouldn't an employee verify the gas tank reading instead of just saying...it SHOULD be at the 3/4 mark. And when I returned the truck, no inspection was performed, no paperwork given to me to show transaction was complete, just turn in the keys and done. These are just a few observations that I would think should be reviewed but the employee was a very kind woman, nothing against her.

TROY WALTER 
Rating:
5.0

Customer did not leave a comment.

Hunter Burshteyn 
Rating:
4.0

Customer did not leave a comment.

Ronie Clemente 
Rating:
1.0

Gas tank was empty we filled it to more than 1/4 tank and only drove 18 miles round trip to move and did not get the $55 credit the employee said we would get if it was returned with 1/4 tank. Also charged for 2 days when we only used it 5.5 hours and returned same days

Michael Branum 
Rating:
3.0

I was charged for Gas and Insurance when I clearly refused it… please have someone call me… I tried calling Drew at 229 251-6000 but he never called back

Fadi Alawi 
Rating:
5.0

It was perfect. The truck drove well and I was quite impressed with the braking system as well as the suspension. Thank you for a good experience. Jaime was very helpful.

DAVID LANGER 
Rating:
4.0

Customer did not leave a comment.

CYNTHIA BROWN 
Rating:
5.0

great helpful employees at this location

Trisha Williams 
Rating:
5.0

Customer did not leave a comment.

WENDY CAMERON 
Rating:
5.0

Customer did not leave a comment.

Melissa Flores 
Rating:
3.0

I’ve used U-Haul many times: Normally ordered equipment is put in the truck by Rental company employees. I had to physically wheel the appliciance dolly myself out there back door 3 building over to truck ,!ift it and put it in the truck myself. The agent acted Impartial of missing order items ‘ other dolly. No offer as to we don’t have it but “ maybe have looked up another near U-Haul store that would have it”. It was almost.a too bad too sad type of attitude, very unexpected service from a U-Haul provider. I was definitely taken back from the service.

EUGINA WILLIAMS 
Rating:
5.0

Customer did not leave a comment.

Kazuhiko Ishibashi 
Rating:
5.0

The staff was so nice and accommodating. I was even given a tape gun to borrow when asked if they sold one! I’ll be back and am so happy to refer business there.

SARAH PEARSON 
Rating:
5.0

Customer did not leave a comment.

Ernesto Borrego 
Rating:
1.0

Dropping off a Uhual with the app is usually an easy task... NOT here! The first problem, there is no signage that designates a location to park your truck to drop it off. For that, you need to drive around to the back of the building, which, if you weren't familiar with the location already, would be difficult to find. The second problem was that they DO NOT have a 24/7 drop-off box for your key. If you want to drop off your key after-hours, you're out of luck. As you might imagine, this was a HUGE issue being on a time crunch and removes all the convinience dropping off the truck with the app would normally provide. There isn't even a mail slot on their front door that can be used, or a place to put the key that wouldn't be in a high traffic area. In the end, I needed to call Uhual and I was then able to drop the key off at a different location. However, that conversation took about 40 minutes, start to finish. The third issue is the one that really got me! They have a sign on the door stating they will not be working regular hours because they are short staffed due to COVID, with a number to call for after hours assistance. I called the number and no one answered. If the owners of this location want to offer a 24/7 service, then they should be ready to step up and work their own location if they are unable to adequately staff it! In the end, all of this could have been resolved with a simple drop box for the key or a mail slot on their front door. Instead, I would advise avoiding this location at all costs and using one of the many other locations in Temecula for your Uhaul needs.

Corbin Weigel 
Rating:
5.0

The staff was so helpful! They made it quick and say to get in and out.

Michael Connor 
Rating:
5.0

the website and app suck. the site always changes my date of birth to 1 day before. i tried to use the app to do an after hours check in and it would not work. i tried to take a photo of the odometer and gas gauge, but the app would not upload the pic. i had to go back the next morning to check in the truck. very inconvenient.

John Olson 
Rating:
4.0

Customer did not leave a comment.

JEFFREY BENTSON 
Rating:
5.0

The folks @ postal annex 400 are a pleasure work with. Thank you!

David Huhta 
Rating:
4.0

Vehicle not clean, gas tank almost empty and I only traveled 18 miles before fuel warning light came on. First time ever renting a vehicle with such low fuel. Attempted to return truck sake day after hours and discovered there was no after hours key drop box anywhere, in contrast to the online return process and we had to be inconvenienced to return to Temecula from Menifee the next day to return the keys at a cost of time and gas to us. This location of business failed to mention that we had to return keys during business hours. This was time and gas wasted for us to return to Temecula again just to drop off the key. A simple mail box slot would resolve this issue for future customers. I would not rent at this location again.

FRANKLIN YORK 
Rating:
3.0

The Air Conditioner in the truck needs fixing. The radio plays only one station. Put a lock on the gas cap to prevent future theft. Staff can be a little condescending. Ordered a furniture dolly location did not have one.

Richard Theologus 
Rating:
2.0

They charged me for gas even though I fill back to the line it was when I got it.

NANCY STRATTON 
Rating:
5.0

Customer did not leave a comment.

INGRID HASSANI 
Rating:
5.0

The whole process of this rental was smoothly and fast. Customer service was great. My rental truck was in top shape. I plan on renting from this location again.

GUILLERMO ESTRADA 
Rating:
5.0

Customer did not leave a comment.

SAMANTHA JAWITZ 
Rating:
5.0

I am sorry but I don’t right this kind of review. The truck was so loud inside. You need to change the truck or at least retire this one. Because it almost damaged my ear drums. Not just me but person helping me in move. It was so so so so so loud.

NIKESH PATEL 
Rating:
2.0

Wrong amount of fuel has been charged

VITALIY RUSNAK 
Rating:
4.0

Customer did not leave a comment.

GABRIELA SANTIBANEZ 
Rating:
4.0

Keep your trucks cleaner wipe down better check your AC not blowing cold air

ERNIE PADILLA 
Rating:
5.0

Customer did not leave a comment.

MICHAEL MCBRIDE 
Rating:
3.0

Would help to not give me an extremely dirty truck with food waste and trash in the cabin , then charge me a cleaning fee when I drop it off.

Brandonuce Ray 
Rating:
5.0

Customer did not leave a comment.

ROGER KESSLER 
Rating:
2.0

Customer did not leave a comment.

HOSSEIN AMADI 
Rating:
5.0

Customer did not leave a comment.

Stephen Jackson 
Rating:
4.0

I filled up the truck with gas under the impression I would get credited for that and was not repaid despite receiving the truck with 1/4 tank and returning it with 3/4.

Marisa Willson 
Rating:
5.0

This location was closed at the time. Over the phone customer service was incredibly helpful. The location texts were so useful and made this whole process seamless.

LUCAS ARIAS 
Rating:
3.0

Should work on being friendly and approachable.

DEBRA MOSES 
Rating:
5.0

Customer did not leave a comment.

Kathleen Fink 
Rating:
5.0

Customer did not leave a comment.

MICHAEL GHANAYEM 
Rating:
5.0

Customer did not leave a comment.

Kathy Fink 
Rating:
5.0

Customer did not leave a comment.

JESSE ROBINSON 
Rating:
5.0

The rental procedure is fast and professional. A+!!!

NESTOR GUINGAB 
Rating:
4.0

Customer did not leave a comment.

TRISTAN BETTGE 
Rating:
4.0

No on Q#2 only because can smelt like old pastrami, which may have been previous customers fault, not locations fault. Also, windshield was really filthy and a safety issue. Luckily I had cloth and windex to clean before driving into sunset. Would have been nice not to have to worry about cleaning windshield when busy trying to move. Truck could have slight exhaust leak causing excess noise in cab, but could be normal. Not sure. Individual behind counter was great and service was great. Location was super convenient for my cross town move. Couldn’t have done it without U-Haul. Thanks.

GARY HAND 
Rating:
3.0

Customer did not leave a comment.

MICHELE MILLER 
Rating:
3.0

I was charged a cleaning fee and do not know why? It was not explained on my bill? I will be calling corporate on the next business day!

Josh Stephenson 
Rating:
5.0

Customer did not leave a comment.

RANDELL RUPPE 
Rating:
2.0

Have signs saying to drive to the back of the building.

CRAIG FISHER 
Rating:
5.0

Customer did not leave a comment.

Sonia Juarez 
Rating:
5.0

Customer did not leave a comment.

James JONES 
Rating:
2.0

They called 30 min prior to our appointment (while we were driving there) to tell us our truck was unavailable. They offered us a smaller option for the same price (what?). We accepted, because we really had no other choice because we needed to move out and were on a time schedule. Needless to say, we did not have enough room in the van they gave us and needed to make multiple trips with our own vehicles to and from a 45 min location. Also, they told us our drop off was a 24/7 location and it was not. So then we had to figure that out, which thankfully there was a location nearby that was open for another 45 min. Needless to say, either schedule way in advance because maybe that will help ensure your vehicle OR be prepared for unexpected changes. Made our move WAY more stressful and time consuming then it should have been which is the last thing you want to deal with on a move day. I will say that the lady Jamie, at the postal annex in Temecula was great and very nice and empathetic about everything!!

Cosette Eshelman 
Rating:
3.0

Ensure trucks are cleaned, that the gas gauge is correct

Ricardo Gonzales 
Rating:
5.0

Customer did not leave a comment.

georgina mejia 
Rating:
3.0

Van was dusty/dirty and smelled terrible.

Joshua Cooper 
Rating:
5.0

Customer did not leave a comment.

bob jones 
Rating:
2.0

We returned the truck with an extra 1/2 tank of gas and received no credit for the extra gas. No one explained when we rented the truck, that they no longer credit us for extra gas upon return.. This should have been explained! Will not rent a truck from this location again. We only used it to move a dining room set and the truck was way to expensive for the project!!

CRYSTE MAGALLANES 
Rating:
5.0

Well done!

DAVID FLORES 
Rating:
5.0

The truck was rather dirty in the back area. The inside was ok but, it should have a process to make sure it has been disinfected. It was obvious it was not. Cleaning in today’s world is very important.

Lance Congini 
Rating:
5.0

Customer did not leave a comment.

JOHN CORNES 
No reviews have been submitted for this location.

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