Customer Reviews for Postal Annex 400 Temecula Ca
(U-Haul Neighborhood Dealer)

162 comentarios

33175 Temecula Pkwy Ste A   Temecula, CA 92592
(Temecula Parkway & Butterfield Stage Rd)

(951) 302-7465

Horarios de la ubicación

  • Lun. - vie.: 8:30 a. m. - 5:30 p. m.
  • Sáb.: 9:30 a. m. - 3 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(951) 302-7465

33175 Temecula Pkwy Ste A
Temecula, CA 92592
(Temecula Parkway & Butterfield Stage Rd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 8:30 a. m. - 5:30 p. m.
  • Sáb.: 9:30 a. m. - 3 p. m.
  • Dom.: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Deborah S. 
Clasificación:
5.0

Great Service. 👍👌😊

ALFREDO P. 
Clasificación:
5.0

Very Satisfied with the truck Service and the Front Desk lady 😊👍

ALFREDO P. 
Clasificación:
3.0

Poorly maintained truck!!! Transmission light on shortly after pick up. Broken fuel tank with dashboard error light because of non repair to gas cap. I was so stressed about getting to my destination and getting back to return truck. Not they way I had envisioned this experience at all.

Kimberly O. 
Clasificación:
5.0

perfect

DAVID L. 
Clasificación:
1.0

Nothing but an address was in the email but the address was not clear. I parked the truck near another U-Haul truck so I figured I was at the right parking lot at least. I had to ask another store nearby if they knew where the U-Haul office was to drop my key. Luckily he knew and it was several businesses away to walk to it. And then the website said the return location was open until 3 pm on July 24 for our scheduled return and they weren't open at all on Sundays, so when I called their number to ask where they were they didn't answer since they were closed, so that is why I went to a nearby store to ask if they knew where U-Haul was located. There was no place in site to drop a key at this closed location. I called customer service and was on hold for a long time and she was trying to find someone to ask where the drop box for the key was. She could not get a hold of anyone to assist. I went next door to the postal annex/U-Haul that was closed, to a Waxing boutique just thinking maybe they would know something, and the mgr took me way out back of his store to a little concrete corner with a key drop box. VERY frustrating as there was NOTHING at the postal annex/U-Haul closed location that said ANYTHING about a key drop box ANYWHERE!! All someone has to do at the annex is put up a sign stating the drop box for the key is behind the Waxing place outside. How difficult can that be? Disappointed in U-Haul. I would like my credit for miles due to the farther from my home pick up location that made my miles increase ( see above regarding pickup location question)

Blane A. 
Clasificación:
3.0

Vehicle had check engine light on, a statement on the dashboard showed "make sure gas cap is tight" and the fuel tank filler neck could be pushed in easily 2" and had 5 self taping screws where somebody tried to secure it but all the screws were hanging out of it, literally. I was also told the gas should be at 3/4 tank according to a drawing on a piece of paper but was told it might be less if someone had siphoned gas. If that's the case, why wouldn't an employee verify the gas tank reading instead of just saying...it SHOULD be at the 3/4 mark. And when I returned the truck, no inspection was performed, no paperwork given to me to show transaction was complete, just turn in the keys and done. These are just a few observations that I would think should be reviewed but the employee was a very kind woman, nothing against her.

TROY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hunter B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ronie C. 
Clasificación:
1.0

Gas tank was empty we filled it to more than 1/4 tank and only drove 18 miles round trip to move and did not get the $55 credit the employee said we would get if it was returned with 1/4 tank. Also charged for 2 days when we only used it 5.5 hours and returned same days

Michael B. 
Clasificación:
3.0

I was charged for Gas and Insurance when I clearly refused it… please have someone call me… I tried calling Drew at 229 251-6000 but he never called back

Fadi A. 
Clasificación:
5.0

It was perfect. The truck drove well and I was quite impressed with the braking system as well as the suspension. Thank you for a good experience. Jaime was very helpful.

DAVID L. 
Clasificación:
4.0

El cliente no dejó un comentario.

CYNTHIA B. 
Clasificación:
5.0

great helpful employees at this location

Trisha W. 
Clasificación:
5.0

El cliente no dejó un comentario.

WENDY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa F. 
Clasificación:
3.0

I've used U-Haul many times: Normally ordered equipment is put in the truck by Rental company employees. I had to physically wheel the appliciance dolly myself out there back door 3 building over to truck ,!ift it and put it in the truck myself. The agent acted Impartial of missing order items ‘ other dolly. No offer as to we don't have it but “ maybe have looked up another near U-Haul store that would have it”. It was almost.a too bad too sad type of attitude, very unexpected service from a U-Haul provider. I was definitely taken back from the service.

EUGINA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kazuhiko I. 
Clasificación:
5.0

The staff was so nice and accommodating. I was even given a tape gun to borrow when asked if they sold one! I'll be back and am so happy to refer business there.

SARAH P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ernesto B. 
Clasificación:
1.0

Dropping off a Uhual with the app is usually an easy task... NOT here! The first problem, there is no signage that designates a location to park your truck to drop it off. For that, you need to drive around to the back of the building, which, if you weren't familiar with the location already, would be difficult to find. The second problem was that they DO NOT have a 24/7 drop-off box for your key. If you want to drop off your key after-hours, you're out of luck. As you might imagine, this was a HUGE issue being on a time crunch and removes all the convinience dropping off the truck with the app would normally provide. There isn't even a mail slot on their front door that can be used, or a place to put the key that wouldn't be in a high traffic area. In the end, I needed to call Uhual and I was then able to drop the key off at a different location. However, that conversation took about 40 minutes, start to finish. The third issue is the one that really got me! They have a sign on the door stating they will not be working regular hours because they are short staffed due to COVID, with a number to call for after hours assistance. I called the number and no one answered. If the owners of this location want to offer a 24/7 service, then they should be ready to step up and work their own location if they are unable to adequately staff it! In the end, all of this could have been resolved with a simple drop box for the key or a mail slot on their front door. Instead, I would advise avoiding this location at all costs and using one of the many other locations in Temecula for your Uhaul needs.

Corbin W. 
Clasificación:
5.0

The staff was so helpful! They made it quick and say to get in and out.

Michael C. 
Clasificación:
5.0

the website and app suck. the site always changes my date of birth to 1 day before. i tried to use the app to do an after hours check in and it would not work. i tried to take a photo of the odometer and gas gauge, but the app would not upload the pic. i had to go back the next morning to check in the truck. very inconvenient.

John O. 
Clasificación:
4.0

El cliente no dejó un comentario.

JEFFREY B. 
Clasificación:
5.0

The folks @ postal annex 400 are a pleasure work with. ¡Gracias!

David H. 
Clasificación:
4.0

Vehicle not clean, gas tank almost empty and I only traveled 18 miles before fuel warning light came on. First time ever renting a vehicle with such low fuel. Attempted to return truck sake day after hours and discovered there was no after hours key drop box anywhere, in contrast to the online return process and we had to be inconvenienced to return to Temecula from Menifee the next day to return the keys at a cost of time and gas to us. This location of business failed to mention that we had to return keys during business hours. This was time and gas wasted for us to return to Temecula again just to drop off the key. A simple mail box slot would resolve this issue for future customers. I would not rent at this location again.

FRANKLIN Y. 
Clasificación:
3.0

The Air Conditioner in the truck needs fixing. The radio plays only one station. Put a lock on the gas cap to prevent future theft. Staff can be a little condescending. Ordered a furniture dolly location did not have one.

Richard T. 
Clasificación:
2.0

They charged me for gas even though I fill back to the line it was when I got it.

NANCY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

INGRID H. 
Clasificación:
5.0

The whole process of this rental was smoothly and fast. Customer service was great. My rental truck was in top shape. I plan on renting from this location again.

GUILLERMO E. 
Clasificación:
5.0

El cliente no dejó un comentario.

SAMANTHA J. 
Clasificación:
5.0

I am sorry but I don't right this kind of review. The truck was so loud inside. You need to change the truck or at least retire this one. Because it almost damaged my ear drums. Not just me but person helping me in move. It was so so so so so loud.

NIKESH P. 
Clasificación:
2.0

Wrong amount of fuel has been charged

VITALIY R. 
Clasificación:
4.0

El cliente no dejó un comentario.

GABRIELA S. 
Clasificación:
4.0

Keep your trucks cleaner wipe down better check your AC not blowing cold air

ERNIE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL M. 
Clasificación:
3.0

Would help to not give me an extremely dirty truck with food waste and trash in the cabin , then charge me a cleaning fee when I drop it off.

Brandonuce R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROGER K. 
Clasificación:
2.0

El cliente no dejó un comentario.

HOSSEIN A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen J. 
Clasificación:
4.0

I filled up the truck with gas under the impression I would get credited for that and was not repaid despite receiving the truck with 1/4 tank and returning it with 3/4.

Marisa W. 
Clasificación:
5.0

This location was closed at the time. Over the phone customer service was incredibly helpful. The location texts were so useful and made this whole process seamless.

LUCAS A. 
Clasificación:
3.0

Should work on being friendly and approachable.

DEBRA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathleen F. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathy F. 
Clasificación:
5.0

El cliente no dejó un comentario.

JESSE R. 
Clasificación:
5.0

The rental procedure is fast and professional. A+!!!

NESTOR G. 
Clasificación:
4.0

El cliente no dejó un comentario.

TRISTAN B. 
Clasificación:
4.0

No on Q#2 only because can smelt like old pastrami, which may have been previous customers fault, not locations fault. Also, windshield was really filthy and a safety issue. Luckily I had cloth and windex to clean before driving into sunset. Would have been nice not to have to worry about cleaning windshield when busy trying to move. Truck could have slight exhaust leak causing excess noise in cab, but could be normal. Not sure. Individual behind counter was great and service was great. Location was super convenient for my cross town move. Couldn't have done it without U-Haul. Thanks.

GARY H. 
Clasificación:
3.0

El cliente no dejó un comentario.

MICHELE M. 
Clasificación:
3.0

I was charged a cleaning fee and do not know why? It was not explained on my bill? I will be calling corporate on the next business day!

Josh S. 
Clasificación:
5.0

El cliente no dejó un comentario.

RANDELL R. 
Clasificación:
2.0

Have signs saying to drive to the back of the building.

CRAIG F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sonia J. 
Clasificación:
5.0

El cliente no dejó un comentario.

James J. 
Clasificación:
2.0

They called 30 min prior to our appointment (while we were driving there) to tell us our truck was unavailable. They offered us a smaller option for the same price (what?). We accepted, because we really had no other choice because we needed to move out and were on a time schedule. Needless to say, we did not have enough room in the van they gave us and needed to make multiple trips with our own vehicles to and from a 45 min location. Also, they told us our drop off was a 24/7 location and it was not. So then we had to figure that out, which thankfully there was a location nearby that was open for another 45 min. Needless to say, either schedule way in advance because maybe that will help ensure your vehicle OR be prepared for unexpected changes. Made our move WAY more stressful and time consuming then it should have been which is the last thing you want to deal with on a move day. I will say that the lady Jamie, at the postal annex in Temecula was great and very nice and empathetic about everything!!

Cosette E. 
Clasificación:
3.0

Ensure trucks are cleaned, that the gas gauge is correct

Ricardo G. 
Clasificación:
5.0

El cliente no dejó un comentario.

georgina M. 
Clasificación:
3.0

Van was dusty/dirty and smelled terrible.

Joshua C. 
Clasificación:
5.0

El cliente no dejó un comentario.

bob J. 
Clasificación:
2.0

We returned the truck with an extra 1/2 tank of gas and received no credit for the extra gas. No one explained when we rented the truck, that they no longer credit us for extra gas upon return.. This should have been explained! Will not rent a truck from this location again. We only used it to move a dining room set and the truck was way to expensive for the project!!

CRYSTE M. 
Clasificación:
5.0

Well done!

DAVID F. 
Clasificación:
5.0

The truck was rather dirty in the back area. The inside was ok but, it should have a process to make sure it has been disinfected. It was obvious it was not. Cleaning in today's world is very important.

Lance C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN C. 
Clasificación:
2.0

I say that I wouldn't recommend this location, but I think it would be SO much better if they just had a bit of training and a better attitude. The people I dealt with there also seemed COMPLETELY disinterested in helping U-Haul customers. This was made even more evident when I realized that the appliance dolly that I reserved wasn't in the vehicle, and their reaction was basically, "Oh well, I guess you'll just have to get a refund. We don't do anything with the billing part." Disappointing.

Jeffery R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andres C. 
Clasificación:
5.0

The worker (Jaime Davis) was excellent, however the fees for Fuel Fill-up fee $30 + another EZ Fuel Sales $19 (a total of $49)? I feel I shouldn't have not be charged for fuel…during this Coronavirus pandemic…U-Haul should not be nickel and dime us…I feel cheated. I only drove less than 4 miles the gas was still on a quarter tank of fuel so I felt lucky. $49 dollars fees for Fuel Fill-up is taking advantage during this crazy time…I was just delivering supplies to Goodwill. My Contact #89984923

Phillip Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremy N. 
Clasificación:
5.0

Great place and excellent staff! Easy and they were pleasant a joy to work with.

Stephen C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rene S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory A. 
Clasificación:
5.0

Night drop box for keys would be helpful.

Michelle E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Harry H. 
Clasificación:
4.0

The truck it was not working good. The truck was emty on gas they tollme if I bringing with gas they were going to give me credit. And they didn't

Mayela A. 
Clasificación:
3.0

I went in and told the clerk the gas was not at 1/2 but at the notch below. She said she would correct the contract. She said they close at 3. At 2:47 the store was closed and locked. She did not say I would have an online check in or pay $20. I found out 2 hours after I returned the truck in an email. The gax was not corrected and I was not sure if I needed to do anything else at that time. The keys were put in the box at the rear entrance where I picked up the truck. I am very disappointed in my experience at the postal annex location.

Danielle D. 
Clasificación:
4.0

Truck was clean, however it seemed like gas was siphoned from the tank, discount was not initially applied by UHaul Windshield Wipers were completely worn out Should have routine window cleaning Staff very friendly and helpful at site

WALTER P. 
Clasificación:
1.0

One of the worst experiences ever. The truck was absolutely filthy. It had ants crawling inside the cab. The truck looked as if it had not been washed in months. I'm still having issues with the billing, I was charged 3 times for the same rental and I have tried calling the postal annex and I keep getting the run-around that someone from U-Haul will call me to resolve it but the have yet to do that. I need a phone call from U-Haul ASAP to get this resolved 951-595-5364

Sarmad E. 
Clasificación:
3.0

Make after hour returns easier. Inform customers what information they will need to provide BEFORE logging into UHaul.com. The $20 after hour fee is ridiculous! -- particularly when you close so early on Saturdays. Special commendation to Michael Leer (regional manager) for his individual attention in assisting me. He was a great help and went out of his way to assist. He deserves a pay raise!

James M. 
Clasificación:
4.0

Shorten the length of time it takes to rent a vehicle.

PAUL H. 
Clasificación:
5.0

The UHaul employees at this location are excellent

TONI N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard C. 
Clasificación:
5.0

Very nice people made the rental experience a pleasure.

Robert H. 
Clasificación:
5.0

El cliente no dejó un comentario.

kELLY F. 
Clasificación:
1.0

I received a quote of $20.00 less than I paid from Ashley. When I arrived to pick up the truck I was told it would be $20 more than I was quoted. Ashley was not there when I picked it up.

HERMAN K. 
Clasificación:
5.0

This was the perfect answer to the dilemma of getting something too big and bulky for SUV transport delivered to our Postal Annex location. Easily managed with a 2 wheeler and the Mrs. and we had our delivery completed and the van returned within a couple of hours. Thanks for the Postal Annex and U-Haul partnership! LAJ

Lance J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kathy G. 
Clasificación:
5.0

El cliente no dejó un comentario.

KIMBERLY V. 
Clasificación:
5.0

Initially I discovered an issue that could not have been known by the renting outlet, however when brought to their attention, they promptly replaced the vehicle with another, and the rest of the experience was first rate. Even issued a rental credit for my inconvenience. I would highly recommend this place if you need a rental. My overall experiences with Uhaul have always been great, and this was no exception. Mitch Rubin

mitchell R. 
Clasificación:
4.0

El cliente no dejó un comentario.

ALISA R. 
Clasificación:
5.0

Ashley was a great help.

BOB H. 
Clasificación:
3.0

When I received the van the back cargo door was cracked open and inside was bottles of urine, wrinkled up toilet paper, pills and trash. Obviously a homeless person had been living inside previously before i rented the vehicle. If i had not been crunched for time I would've returned the keys right away and gone elsewhere. I will probably never rent from this location again or from U-Haul.

ANTHONY S. 
Clasificación:
2.0

The U Haul truck I rented, had a cut gas line.So as I was up in Aguanga, way out on 371 hqy ,towing my trailer. No gas,even though I kept putting gas in.

kimberly V. 
Clasificación:
1.0

Called ahead to verify that I could drop off the vehicle at this location and which I was told I could and I ended up getting charged. Again, likely taking this to court.

Ryan W. 
Clasificación:
5.0

Really great team, that is combined as a postal annex. So if you know what you're doing and they have the vehicle you need, you are in and out in 5 mins! Great place!

Brent S. 
Clasificación:
1.0

El cliente no dejó un comentario.

Kristen H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ritchard M. 
Clasificación:
5.0

¡Servicio al cliente de excelencia! Great experience at this location! Thank you :)

Claudia A. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS V. 
Clasificación:
5.0

Great customer service!

RANDALL C. 
No se han enviado comentarios para esta ubicación.

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