Customer Reviews for Postal Annex #3035
(U-Haul Neighborhood Dealer)

166 reviews

27636 Ynez Rd Ste L7   Temecula, CA 92591
(In the Target Shopping Center)

(951) 252-6293

Office Hours

  • Mon-Fri: 9 am–5:30 pm
  • Sat: 9 am–2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(951) 252-6293

27636 Ynez Rd Ste L7
Temecula, CA 92591
(In the Target Shopping Center)

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5:30 pm
  • Sat: 9 am–2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Nothing, thank you

Silvano Mizrahi 
Rating:
5.0

I had a bad experience using the app to pick up my truck.

Erin Curtis 
Rating:
3.0

The fees are misleading, the final invoice included gas fee after I returned the vehicle at the same level after use. You’re gouging!

Derrrick Monroe 
Rating:
5.0

Customer did not leave a comment.

Jessica Oliver 
Rating:
4.0

It was very difficult to return the uhaul on the app. I had to go into the location so it was a good thing we returned it early and they were open

Donna Amoy 
Rating:
5.0

Nothing doing great

GARY PATRICK 
Rating:
4.0

Customer did not leave a comment.

William Metzger 
Rating:
3.0

Customer did not leave a comment.

ERIK KELLY BROWN 
Rating:
5.0

No comment, everything was Excellent.

Cortez frazier 
Rating:
3.0

Customer did not leave a comment.

Daneen Stephens 
Rating:
1.0

Don’t be rude and make easier decisions how to make it easier for the customers

antoine caspari 
Rating:
5.0

Customer did not leave a comment.

Hilary Ming-White 
Rating:
5.0

Very Convenient Location. Staff is knowledgeable and very thorough.

Catherine Dash 
Rating:
5.0

Great and friendly customer service.

SEAN BRODIE 
Rating:
5.0

Customer did not leave a comment.

manuel cortes 
Rating:
5.0

The store manager is very friendly and efficient. I will be back for any uhaul rental needs, thank you very much!

DONALD RENE 
Rating:
4.0

Customer did not leave a comment.

Suzanna BORGES PFEIFFER 
Rating:
5.0

Quick and helpful staff

Jason Cuthbert 
Rating:
3.0

Make it more appealing inside

Ericka Dorsey 
Rating:
1.0

Never explained the finally bill or my final price I was charged twice. Credit card notify me for another charge. Never again. Horrible!!

Louie Coldivar 
Rating:
5.0

Perfect. Always reliable. Thank you.

DAVID LANGER 
Rating:
4.0

Local and easy.

Richard Romney 
Rating:
3.0

Customer did not leave a comment.

margarita osuna 
Rating:
1.0

They didn’t tell me the 10’ doesn’t have a ramp. Even though I was renting a refrigerator dolly. They didn’t mention anything. When I got to my destination and realized it. I called him and he was rude and unprofessional about it. I’ll never walk in that location ever again.

Mehrnaz Gholipoor 
Rating:
1.0

Poor customer service and after declining coverage i was still charged that fee very upset

Krystal Fleming 
Rating:
5.0

Customer did not leave a comment.

DAVID LOPEZPEREZ 
Rating:
3.0

I am going to have to fight the charges. I was overcharged it wasn’t the agreed pricing.

adrianne broukaert 
Rating:
5.0

Customer did not leave a comment.

Stephen Miller 
Rating:
5.0

Customer did not leave a comment.

Siobhan McDowell 
Rating:
4.0

Customer did not leave a comment.

John Devereaux 
Rating:
5.0

Customer did not leave a comment.

Mazin Alhussainy 
Rating:
5.0

Customer did not leave a comment.

TONY VERGINE 
Rating:
5.0

Postal Annex staff - Excellent I was moved to this pick up location the day before. My truck had a problem with the front window molding that sounded like a flapping flat tire at 60 mph. Whoever tried to fix the molding with duct tape should be retrained on truck repair.

Edward Hinz 
Rating:
5.0

Customer did not leave a comment.

Anthony Marroquin 
Rating:
5.0

Fantastic experience from on-line, telephone conversations and in-person contacts. I would definitely rent from this location again. I rented the cargo van to move 12 storage containers (6 large, 6 medium sized), and a disassembled round dinner table without squeezing or stacking too high with a clear rear-view mirror view.

LINDA CISNEROS 
Rating:
1.0

Absolutely worst experience!! Pick up and drop off both!! Even charged me extra for gas when I put exactly back what I took out of it!!

Taylor Schrank 
Rating:
5.0

Great customer service, great location. Quick, smooth, easy process

Heather Sholotski 
Rating:
3.0

Need a after hour drop box. Unable to locate the box in front of the store. I dropped the keys in the mail slot.

TRUNG LE 
Rating:
5.0

Customer did not leave a comment.

KEITH HOUSTON 
Rating:
1.0

I was told they no longer had a contract with U-Haul so they could not help me or answer any questions.

Daniel Crogan 
Rating:
3.0

It took way too long to get the keys at the postal annex. It was pricey. I’ll use other businesses next time I move.

Mireya Espino 
Rating:
5.0

Customer did not leave a comment.

Michele HOOD 
Rating:
5.0

Customer did not leave a comment.

Jill Smith 
Rating:
5.0

The owners were very kind and helpful .

Rose Mathis 
Rating:
1.0

Signage....I missed the sign as it is also a Postal Annex... Secondly SIGNAGE. The staff were excellent. The problem is visibility.

Derek Trimble 
Rating:
3.0

I was charged over 70$ for gas after filling and returning it at the exact level it was given to me. Dont charge people when they follow instructions.

Danielle Cooper 
Rating:
5.0

Customer did not leave a comment.

David Berryhill 
Rating:
4.0

Customer did not leave a comment.

Bill Massicot 
Rating:
3.0

Lower your rates... you lure the customer in with "$19.95" on the side of the truck, yet... the bill for a 20 mi/3 hr use was over $100!

ANNE LAIR 
Rating:
5.0

Convenient location and quick service.

MICHELLE WICKES 
Rating:
5.0

Inform the customer when you go to pick up the truck remotely instead of asking you ahead of time for photos when you are not in a hurry and the. All of a sudden asking for a passport, employer verification at pick up is not good!

Kristi Frazier 
Rating:
5.0

Happy with service. Easy in; easy out. Staff friendly and helpful. Love easy access to truck. Also greatly appreciate opportunity to leave personal vehicle in shopping center eliminating the need to obtain transportation to/from rental location.

JANET BARRETT 
Rating:
3.0

Not very friendly as they didn’t expect my return as my scheduled drop off location was full

Brenda Kovalczyk 
Rating:
3.0

Not be so rude to the customer and act like I have some contagious disease. Super RUDE

APRIL ERENBERG 
Rating:
5.0

Great service, I had a 24 HR after hours drop off scheduled for 7pm. I arrived just a few minutes before closing around 5:30. The attendant jumped into action and handled everything for me so I didn't have to log in thru my phone and go thru challenging links with phone challenges. Love the human interaction!

DENISE BEDNAR 
Rating:
5.0

Easy and fast return process. Staff were friendly.

JUNO LOCQUIAO 
Rating:
5.0

Nothing!

ARTHUR CESARIO 
Rating:
5.0

Customer did not leave a comment.

VICTOR GONZALEZ 
Rating:
5.0

Highly reccomend anyone to stray away from uhaul app, Uhaul app SUCKSSSS. Would not load photos and always timing out even with 5G connections and full wifi. Just get rid off app matter of fact.

James Yang 
Rating:
5.0

Quick and friendly service…

Soreno Deve 
Rating:
5.0

The gentleman that processed our reservation was extremely helpful and friendly. Awesome experience!

Jorge Miranda 
Rating:
4.0

Customer did not leave a comment.

KEITH RUSSEN 
Rating:
5.0

I was a bit early for my pick up and the lady was very kind to open a little early so I could get going.

Jonathon Sperling 
Rating:
3.0

Customer did not leave a comment.

Jesus Ontiveros 
Rating:
5.0

Customer did not leave a comment.

Raizen Elia 
Rating:
5.0

Customer did not leave a comment.

Nelson Risueno 
Rating:
5.0

Customer did not leave a comment.

Robert Steinbauer 
Rating:
3.0

We were looking for a uhaul place. It was difficult to find.

SHARON HENSLEY 
Rating:
4.0

Customer did not leave a comment.

Victoria Smith 
Rating:
5.0

Customer did not leave a comment.

EDDIE DUARTE 
Rating:
5.0

Customer did not leave a comment.

ryan vignona 
Rating:
5.0

The only thing that threw me, was upon return of the van I rented. The person who handled the transaction seemed occupied and I became a little confused about the price of said rental. He said something about how I breached a contract and had to pay more. When I questioned him, his response was not consumer friendly. He said there is want anything I could do about it. Then said , if I had a problem, I could take it up with Uhaul. Turns out, I wasn’t over charged and still happy with uhauls brand, as I have trusted you for many years and transactions.

ROXANNE SPENCER 
Rating:
2.0

Got there 5 minutes after it closed. Had a hard time with turning in the truck online. I guess it went thru cause I was charged a whole bunch of money, and when I tried to look at the invoice that was emailed to me it was so little I could not make out what the charges were for. I could not make it bigger. You could improve by making the instructions a lot clearer, without having to click on several things to get the whole picture.

lee ternoir 
Rating:
5.0

Customer did not leave a comment.

AMANDA ANDRUSE 
Rating:
5.0

Great availability and customer service. The van was really clean and seemed to be very new.

Matthew Hanlon 
Rating:
5.0

Customer did not leave a comment.

EDWARD MUNGUIA 
Rating:
5.0

Customer did not leave a comment.

JOHN Panique 
Rating:
5.0

Quick and easy check-in and return.

Robert Russell 
Rating:
5.0

Customer did not leave a comment.

Raul Carrillo 
Rating:
5.0

Exceptional customer service. 5 stars forsure! ❤

ALAN GRACEY 
Rating:
5.0

Customer did not leave a comment.

JESUS ROMANMATA 
Rating:
1.0

Extremely slow, just terrible!!! I did an online check in beforehand and the lady still asked my dad for his ID at least 3 times (or maybe more). It took us over an hour just to pick up our UHaul and we were late to meet with our movers.

An Le 
Rating:
5.0

The woman who assisted me was genuinely nice amd pleasant. I will rent from this location again.

JOSE FRIAS 
Rating:
3.0

Almost impossible to find! If I hadn't seen the truck in the parking lot I never would have found it. Not visible from the street.

Paul Lundberg 
Rating:
4.0

Customer did not leave a comment.

SCOTT KEVIN STEWART 
Rating:
5.0

Easy drop Off

BRIAN BOERSMA 
Rating:
5.0

Customer did not leave a comment.

Dominique Chapparosa 
Rating:
3.0

Customer did not leave a comment.

Julian venegas 
Rating:
1.0

There is no space to park or manuever the vehicle. And again, the drop off point changed, leaving me unprepared. Why do business this way?

James Bean 
Rating:
5.0

Customer did not leave a comment.

brent banwell 
Rating:
5.0

Customer did not leave a comment.

Teresa Pagel 
Rating:
5.0

Very good service

Marvin Prudholme 
Rating:
5.0

Customer did not leave a comment.

JOHN TAITANO 
Rating:
5.0

Fast process and great service...

JAVIER BECERRIL 
Rating:
5.0

Everyone was amazing both at my pick up and drop off. Give them all a raise. You made us very happy for a. I stress experience. Bravo!

DAVID JABCZENSKI 
Rating:
3.0

I was having trouble using the online app to drop off the vehicle. Possibly due to Cell phone signal. Would it be possible to have wifi close by?

Alan Kahner 
Rating:
5.0

Customer did not leave a comment.

Monica hernandez 
Rating:
5.0

It was nice and easy no person involved, it was kind a DIY. I liked it.

Desiderio Daniel 
Rating:
3.0

Better explanation of the automated check in process and have pictures match the vehicle rented. Online approval was tedious and took too long

Travis Golling 
Rating:
2.0

Hard to find. Postal service. My reservation said 7am but they open at 9am.

Alexander Shaaban 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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