If you're going to say that a location has access to the keys without a worker, then please do so because I wasted 1.5 hours trying to get the keys out of a box with no one there to open it since the app did not give me the access key. I was late to where I was supposed to go and lost $200, I would appreciate some sort of reimbursement or I will not be using this service again and will warn everyone to stay away from this company.GUILLERMO A.
Customer Reviews for Postal Annex 3002
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The person who helped me was great and knew exactly what he was doing. Very helpful. Thank youAlan James K.
I didn't like the location of the drop box for the key. I felt very unsafe going behind the building where it was obviously being used by transients.Sharon M.
Took so liongEd R.
Great customer service.KEITH J.
Very messy business and staff was very weird and rude when I asked them where my deposit was after a week of it not being returnedElias C.
Did not have the van I reserved. The gas tank was completely empty and the needle was below the E on the gauge.William Shayne M.
We scheduled a 15' truck to pick up at Annex San Marcos and return in San Diego. When we got to Annex, the truck we had reserved was not available at the time and location we had scheduled. No one contacted us previously to give us a heads-up and the only solution they offered was a different rental that we had to return back to Annex instead of San Diego. This lack of professionalism forced us to change all our moving plans, put us on the road-with our baby-for more than double the time and we had to pay extra hours to the helpers we had hired. The worst service and moving experience of our lives. We will make sure not to use Uhaul services again and to let our network know about it.BRUNO L.
postal annex is awesome!Mehmet E.
El cliente no dejó un comentario.MATTHEW N.
El cliente no dejó un comentario.Sophia M.
A bigger U-haul signage should helpEvarcito O.
Employee had the worst possible attitude. He didn't want to accept my cash payment, and referred to a bookkeeping service that charged him $200 per hour to count the cash that was received. He then called after the contract was complete and said I have a balance due, when in fact I had a refund due to me. His persistently negative attitude and patronizing behavior was uncalled for. He was very inconvenienced and didn't seem to know how the booking webiste worked.AARON D.
I did not get the furniture pads I rented which put us in a real bind, given it was already 5pm and we had to use the rental that evening. Pads are essential for moving, if they are ordered they absolutely need to be there with the vehicle... or don't take the reservation. I could have ordered at a different location. Bad business practice.KYLE K.
The guy working was rude. He was angry and annoyed that my rental was causing him more work. He made me do everything at check in and check out by myself, with no assistance and was trying to project his frustration in me.ERYN K.
Perfect serviceSouney K.
Emily was very helpful and the experience was good and convevient. I would use them again if I need a Uhaul rental. Sincerely, KevinKevin S.
No receipt truck was dirty. Windows not clean. The guy qt counter was very nice to me and very helpful qt time of rental check out. How do I get my receipt???MICHAEL H.
El cliente no dejó un comentario.MATEO O.
El cliente no dejó un comentario.Dennis S.
When i returned the truck, there was no instruction on how and where i should put the key. I went ahead and put it where i picked it up using the same combination, but it would be nice to clearly indicate that step. GraciasMorteza E.
We estimated 50 miles and were told we would be charged less if we drove less. We drove exactly 30 miles and we were charged for the entire 50 miles.ALAN F.
El cliente no dejó un comentario.Bernice C.
Price was outrages! I'll never rent again. And why did I get a after hours fee $20 I was told when and how to return it. No mentioning of a feeBradley W.
Provide a more accurate expectations of the lengthy process of using mobile check in.Michelle V.
Got an email saying where to pick up the truck. Got to the location and it was closed. Never got a phone call to confirm. Had to call the traffic number to find out that the truck was in a different location. Signed the paperwork and got the truck only to find that the padlock on the door was put on backwards , had to go back to dealer to finally open the lock. All in all was a pretty disappointing experienceMark R.
Place sign on window that key dropbox is on back of building.STACY C.