I purchased a dolly and mats along with my truck rental, neither of which were there when I did self pick up. I called customer service and they said my reservation did not include them. Then later I spoke to a rep and they said the location removed the items from my reservation because they didn't have them in stock. Would have been nice to know that before pick up, would have saved me a lot of time and you wouldn't have had to call me asking when I would be returning the truck.Lovely R.
Customer Reviews for Postal Annex 15014
(Distribuidor de U-Haul del vecindario)
Newbury Park, CA 91320
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 9 a. m. - 5 p. m.
- Sáb.: 11 a. m. - 2 p. m.
- Dom.: cerrado
- 5/30/2022: cerrado
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Only thing I can think of is providing a form that provides info on gas tank size and MPG rather than asking the person at the desk. Excellent experience overall, really liked the ability to check the truck on the pictures to say everything was okay.Joe and G.
El cliente no dejó un comentario.Robert D.
El cliente no dejó un comentario.Christine M.
El cliente no dejó un comentario.michael E.
No improvement suggestions. This location was very convienentt for pick-up and drop off. The staff were extremely courteous, supportive and information. A 5-star recommendation !Dennis H.
the postal annex U haul rental i went to in Thousand Oaks was a great experience ,i highly recommned them to anyone needing a uhaul in the area !! Stevesteve C.
It wasn't the locations fault in my poor experience. The person who helped me was very friendly and I was out the door quickly. It was a little difficult to find this location since it was out of a Postal Annex store. The problems lie in the process of getting the vehicle and corporate customer service. My location to pick up was changed the previous day to 30 min. farther the original pick up spot. I called to see if there was an alternate location between where I was driving from to the original location, but the rep was unhelpful and it seemed like they didn't even check. When I picked up from the second location, the vehicle was not there, and had been dropped off at a location another 15 min. further down the road. We essentially went out of our way 45 min. when we were on a schedule. When we picked it up, it had just been dropped off, so it was filthy and we had to wipe it down ourselves. Not to mention that this whole process was ridiculously expensive to move a small storage space. It would have probably been cheaper to have someone else move it. When I called to talk to customer service about the problems with reserving, the only discount they gave me was the $50 reservation guarantee discount. Although I had called a couple days earlier wanting to extend my reservation another day, it looks like they didn't do that. When I had called earlier to extend, I had also changed the time, because there was no way I could get it there by 11 am. The person who did the $50 refund was very friendly and even said they wouldn't charge that extra day. However, when he said I had to get the vehicle back by 11 am, I again had to reiterate that I couldn't get it there by 11 am, thus I was charged the extra day anyway. This was my first experience with Uhaul, and I can tell you that I don't think I will ever do this again.Adina V.
Very easy check in and check out. Truck was clean and in good working condition. People behind the counter were nice as well.Jason P.
Perfect service! They were there for us when we really needed it.Bryce M.
El cliente no dejó un comentario.Nicasio L.
El cliente no dejó un comentario.Clifton K.
Went to pick up the rental van and it only had 1/4 tank of fuel and the packing blankets i requested when I rented the truck online were not at the rental facility. Had to drive to another rental yard to pick them up.Scott A.
El cliente no dejó un comentario.Andrew J.
I think our biggest frustration with this location was at paso robles they gave us instructions to return it to Simi Valley. So being 5 minutes to Newbury Park we were inconveincied and drove 22 minutes to Simi Valley where we had been instructed to. They redirected to Newbury Park. Where 27 minutes away. It was frustrating the loss of time which can't be regained and being charged for mileage of the overdrive from TO to SV then to NP. When the direct route was TO to NP. Someone should have apologized and made it financially corrected for the inconvience.ROBERT F.
virtual check in makes no sense when i can walk in and talk to someone - makes no sense to virtual talk with someone who isn't on premises or familiar with area to tell us what to do.EMILY D.
The reservation for truck was confirmed at a convenient location. Then an email was rece8ved changing the pickup location to an out of the way location. Was given a time to pick up, went to location and the office was closed. Had to wait another 2 hours before they opened to get truck The delay caused complications as arrangements had been made assuming the earlier pick up time. Will not use U-Haul again, too complicated, too inconvenient and terrible customer service.Nancy M.
Great service, clean cars. No problemsSean M.
This was an excellent place to rent from, however I called the 304 Giant Oak Ave, Newbury Park, CA 91320 location and they were awful. Wont ever call that location again.Michael K.
The people at the Ventu location of UHaul were very nice and were able to get me out very quickly. It was a pleasant and nice rental experience. I travel a lot so I spend a lot of time renting cars. I wish the rental experience I get renting cars could be 50% of the great job done by the UHaul team.Peter W.
The online process to get my approval and code for the key was kinda long and confusing also the personal at the location was not very helpful to say the leastRuben R.
No fault of the location, Uhaul's check in procedure is cumbersome and slow via the online app. Took 45 minutes to finish due to no signal and ridiculous amount of web pages to navigate. Should have requested all this information at first contact. Unclear of necessity until I went to go pick up vehicle. Vehicle return was also clumsy on app but thank God for the store attendant that offered to to close out.Chris H.
Very convenient location and fast efficient drop off.Barry K.
El cliente no dejó un comentario.Cary K.
The problem we ran into was a lack of U-Haul equipment. It seems inventory is very low in CA. The people at the site (Postal Annex) were most helpful. I very much appreciate how they helped us since making a reservation was so difficult.Kirstin B.
El cliente no dejó un comentario.Kristan B.
El cliente no dejó un comentario.Vi T.
El cliente no dejó un comentario.Eduardo C.
El cliente no dejó un comentario.Paul J.
El cliente no dejó un comentario.Hao W.
Poor customer service, parking lot is hard to get in and out.Elizabeth B.
El cliente no dejó un comentario.Brian L.
El cliente no dejó un comentario.Roxana L.
El cliente no dejó un comentario.WENDY C.
Service was quick and convenient. Pick-up & drop-off simple and rates are very fair - would highly recommend for moving purposes.Erika P.
Was going to use the online pick-up but the new requirements (calling people, pictures of lease agreements, etc.) are overly burdensome. Improvement is needed in this area to make it easier for the customer.James C.
El cliente no dejó un comentario.NICOLE C.
El cliente no dejó un comentario.JUAN P.
El cliente no dejó un comentario.brad D.
Unless you will let the store Manager drive the truck and help me move, I can't say there is much more this location could have done for me! Courteous, very fast check in and out, he even took my phone call twice and was very patient and helpful. Well done!MARK F.
Maybe walk the vehicle with renter before rental begins.Roger M.
El cliente no dejó un comentario.SAUL S.
El cliente no dejó un comentario.sam W.
El cliente no dejó un comentario.leslie H.
El cliente no dejó un comentario.Terry P.
El cliente no dejó un comentario.Cyndi E.
The U-Haul looked like it had been parked for a long time as it was dirty on the outside and had spider webs formed around the bumper. Also, I would recommend something to attach the dolly so it doesnt move around in the back of the truck when it is unloaded.ADRIANA B.
El cliente no dejó un comentario.Leslie C.
El cliente no dejó un comentario.geoffrey C.
El cliente no dejó un comentario.geoffrey C.
El cliente no dejó un comentario.Douglas E.
Clean the front window.MARTIN M.
I used the website to check out the truck. It was wonderful to be able to rent the truck on a Sunday as a result of this. However, I didn't expect the experience to take over 30 minutes to complete. I suggest you notify people in the confirmation to expect this type of waitLauren R.
I was charged for 2 days even when I returned the van the same day. I guess because they were closed on Sunday but I should not have been charged for that. I will not rentnthere again.Shelia H.
El cliente no dejó un comentario.michael I.
El cliente no dejó un comentario.DAWN B.
Tried to use self pickup at 2 locations. BOTH failed at the live verification part. Both gave no reasons as to why or offered any way to help. Had to come back the next day and rent during business hours. Which set all our plans back.Briana P.
I had a few unfortunate events with Uhaul over the last few months, and this expereince saved the day! The guys were so helpful when I had to extend by a day. Check in and check out was so quick and efficient too!Brianne H.
El cliente no dejó un comentario.joe K.
I've rented from this location many times and the service is always first class. The guys that run the location are really nice and really quick. Thanks Postal Annex of Newbury Park!Adam S.
El cliente no dejó un comentario.steve O.
El cliente no dejó un comentario.Kenneth L.
Reserved van was reported stolen the night before pick up. Customer was not notified that the reserved vehicle was unavailable until arrival at Postal Annex. Customer was given a substitue vehicle larger than wanted. Windshield & mirrors were dirty and had to be cleaned by customer. Credit card used to cover vehicle while in use was mistakenly used by Postal upon return and final check out..Craig C.
Just clean it out. Previous person left trash. In the cab. Nothing serious. But I cleaned it outJEROME H.
El cliente no dejó un comentario.Kathleen F.
A great experience convenient and quick ????????GARY G.
The cargo van displayed oil change required light, and when I talked to the guy helping me, he said he told the corporate and was told it doesn't need oil change yet. This is terrible.CHANG-PING H.
Andrew was ABSOLUTELY INCREDIBLE. He went over and beyond to make sure all my needs were met. I have never experienced customer service like this EVER. Stellar individual....A++++++++CHERYL S.
El cliente no dejó un comentario.Michael C.
Customer service was excellent & readily available & happy to assistanne I.
El cliente no dejó un comentario.Cecile S.
Van was perfect for our needs, staff at Postal Annex were great!Mary L.
El cliente no dejó un comentario.Marjean A.
Very user friendly experience. Transactions were simple and explained well by Andrew.Sanjeev B.