Customer Reviews for Postal Annex Bonita Chula Vista
(U-Haul Neighborhood Dealer)

300 reviews

750 Otay Lakes Rd   Chula Vista, CA 91910
(Corner of Otay Lakes Rd & H St, Inside of The Bonita Point Plaza Mall Next to Ralphs Super Market)

(619) 565-1067

Office Hours

  • Mon-Fri: 9:30 am–6 pm
  • Sat: 10 am–2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(619) 565-1067

750 Otay Lakes Rd
Chula Vista, CA 91910
(Corner of Otay Lakes Rd & H St, Inside of The Bonita Point Plaza Mall Next to Ralphs Super Market)

Services at this Location:

Office Hours

  • Mon-Fri: 9:30 am–6 pm
  • Sat: 10 am–2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Pedro is a rock star. Best Uhaul experience I have to date. The entire staff at Postal Annex was on point.

Kellie King 
Rating:
5.0

You’re fine 🤝

Tomas Ulang 
Rating:
5.0

The customer service from the staff at this location was above anything I’ve experienced!! They are to be recognized for their efforts to make customers not only happy but leave with a lasting impression.

Walter Gonzalez 
Rating:
5.0

The team at the postal annex were outstanding. Very professional and friendly. Thank you.

David Sepulveda 
Rating:
5.0

Very professional service center

DENNIS MATTISON 
Rating:
5.0

Friendly location

Albert Holloway 
Rating:
5.0

The roof was previously damaged and the repair was adequate. There is a big wrinkle in the roof that at highway speeds would rattle from the wind. Mile after mile of continuous rattling. It first made me think it was my stuff shifting but it was not. It was the roof. Lucky for me I saw the roof before I took the vehicle and documented the damage because there happened to be a high vantage point I could look down upon the truck where I was picking it up. Other than the roof the truck preformed flawlessly. It did what I needed it to do with no other issues. I give it 9 out of 10 stars. Thank you :-)

Norman Alaporre 
Rating:
5.0

Customer did not leave a comment.

Kolbe Harris 
Rating:
5.0

Great service.

George Ferreira 
Rating:
5.0

I've discussed this issue w/the facility. There was a HOLE in the gas line, that looked to have been "fixed" many time, that caused me to waste fuel, money, and caused gas spill all over my shoes and concrete when I attempted to replenish the tank. I was offered NO discount. This could have proved disastrous if a flame was present. I spoke w/the facility and they advised they "fixed" the gas line several times due to fuel thefts. Still NO discount. I like the facility and ppl, but I won't rent from them again and will tell my friends.

Lora Stewart 
Rating:
5.0

Very friendly and very accommodating!

Francis Duran 
Rating:
5.0

I was quite surprised when I found out that the UHaul office was in the Postal Annex. But the location was convenient and accessible.

Dana James 
Rating:
5.0

Customer did not leave a comment.

WILBERTO VINZON 
Rating:
5.0

I can't think of anything. Everyyhing went better than I could have rxpected

Lou Woody 
Rating:
1.0

Can was given to me on empty and asked to bring it back with a quarter tank. Gas prices locally makes this a poor financial decision with no real benefit. I spent $70 using a car to go 34 miles. Approximately 3 gallons used.

Isaiah Almenar 
Rating:
5.0

The U-Haul experience in Bonita point has always been excellent. They are the best.

William Virchis 
Rating:
2.0

To be charged $25 to swipe out the truck's back end that didn't need to be swiped. What did it take, 2 minutes? I won't be using this location again!

Michael Lahman 
Rating:
4.0

Was charged for a cleaning fee when I brought the truck back cleaner than received. . I threw away stax chips lid and sunglasses that were left in the truck and was charged $10 for cleaning fee .

Tiffany Smith 
Rating:
5.0

I was surprised that the van didn’t have a ramp, but maybe they don’t for a 10’

Sonny Bautista 
Rating:
5.0

Customer service was great. The truck’s A/C was not working and the day was very hot so it added to the stress of moving.

Alejandra MORALES 
Rating:
5.0

Customer did not leave a comment.

Trenton Bryant 
Rating:
4.0

Even when there is already a confirmation, there's a chance that u-haul can still cancel your reservation. It happened to me, when I made reservation last July 1st, the day before I scheduled to pick up the truck, I was told that there is no more truck available.

CRESCENTE CANONIZADO 
Rating:
5.0

Great customer service.

JULIET ANDRES 
Rating:
5.0

Customer did not leave a comment.

JULIET ANDRES 
Rating:
5.0

Customer did not leave a comment.

liz Wetter 
Rating:
5.0

Customer did not leave a comment.

Bridgette Mills 
Rating:
5.0

Customer did not leave a comment.

Lucia Vargas 
Rating:
5.0

Staff were friendly and professional. Great customer service!

Ricardo Pelicon 
Rating:
5.0

Very friendly

Francis Duran 
Rating:
5.0

Excellent service.

Juan Romero 
Rating:
4.0

Customer did not leave a comment.

Barton Davis 
Rating:
5.0

Customer did not leave a comment.

Jessica Gutierrez 
Rating:
5.0

The truck was clean , but not well maintained . The steering was very bad and the brakes need work . Overall a good transaction experience but not a good truck experience.

Jeffrey Loveless 
Rating:
5.0

Customer did not leave a comment.

Rowena Impson 
Rating:
5.0

Customer did not leave a comment.

juan rodriguez 
Rating:
5.0

Customer did not leave a comment.

Joshua Lian 
Rating:
5.0

There isn’t much to say about the drop off besides I’ve never been more happy to drop off a truck and be done with a business. However the drop off location itself was great, no problem.

Jenna Alvarado 
Rating:
5.0

Customer did not leave a comment.

Ramon I Covarrubias 
Rating:
5.0

Customer did not leave a comment.

Kenneth Johnson 
Rating:
2.0

The gas was stolen from the truck and they damaged the gas line. We had to change trucks.

Salomon Pacheco 
Rating:
5.0

Customer did not leave a comment.

VICTOR ALEACO 
Rating:
5.0

Customer did not leave a comment.

ESTEE HOWSARE 
Rating:
1.0

Post signs on where to leave the truck. Nowhere does it say that the drop box is on the back of the building near a Raley’s loading dock. I was also charged for gas and a cleaning fee when I filled it just as much as I got it and it was dirty when I got the truck. Why should I have to clean someone else mess?

Richard Warrick 
Rating:
5.0

The employees were extremely helpful and accommodating, very professional and friendly.

Matthew Stanford 
Rating:
5.0

Good customer service and very helpful

Earl Benson 
Rating:
4.0

Customer did not leave a comment.

Claudia Ley 
Rating:
5.0

Customer did not leave a comment.

John Long 
Rating:
5.0

Customer did not leave a comment.

Lila Quintana 
Rating:
5.0

Very nice people, nice owners, and easy to deal with. Also very honest, a rarity these days. I highly recommend this location.

Michael Currier 
Rating:
5.0

Customer did not leave a comment.

Serafin Lopez 
Rating:
5.0

Friendly people and great service.

Gary Glasser 
Rating:
5.0

Keep doing the good job!

Waldo Garzagarcia 
Rating:
3.0

first time that i have ever got charged for not enough gas or being dirty. i blame myself because it was dirty inside the driver and passanger area when i got it. I saw it. I noticed it. I didnt get out and go back inside to report it because i assumed they knew the condition. Trust me i would have cleaned it if i would have known i would of got charged for it. i have rented from uhaul many many times and i know better but i just brought it back in the condition it was in. as for gas why would i not put enough back in and get charged double than if i put it in. you can tell by the mileage i wasn't driving around so the 35 i put in should have been suffice as it was on the same 3/8 line it was when i picked it up. so definitely this experience was the worst ever. i have rented too many times too not turn in correctly this time. i will never ever pick up or drop off without an inspection again. if i rent again .

andrea price 
Rating:
1.0

I made a reservation for a 15 ft truck with a ramp one week in advance. I hired people to help me with my move (4 bedroom house). I called yesterday and they confirmed the truck would be ready at 10 am. When I went to pick it up today, they only had a 10 ft truck with no ramp available. When I told the owner this was not what I reserved, he started yelling at me, saying that it was my choice is take what he has or that should go somewhere else. Extremely disappointed with the way I was treated and how much more difficult this made moving day for my family.

Antonio Rioja 
Rating:
5.0

I have rented trucks from this location multiple times and they are the absolute BEST in speed, care and overall customer service.

Wesley Steckelberg 
Rating:
5.0

Very nice & professional. Place was clean & inviting. Quick turnover.

CAROLINE STYFFE 
Rating:
5.0

They are so nice、service is good,thank you so much.

Yuanfei He 
Rating:
5.0

Everything was great. The truck was ready when we got there. I've been to this Postal Annex location many times and the people are prompt, knowledgeable, and very friendly.

LINDA ROTHSTEIN 
Rating:
1.0

Customer did not leave a comment.

Arturo SandovalContreras 
Rating:
5.0

Customer did not leave a comment.

Phil Hannes 
Rating:
2.0

The owner or manager of that location failed to inform me that he was unable to remove a charge from my total rental amount. THEN he failed to tell me that he had to charge me twice!! I was charged for the amount that included an item I needed to be removed and the amount without the item. So my bank account (debit card) has to be refunded the incorrect amount. I’m the meantime, I will be overdrawn because of automatic bill payments I set up. And the WORST part is I didn’t find out about a refund until I called and remained on hold for over 20 minutes! The call center customer service representative had to explain I was being refunded, she also had to send my email confirmations of the refund because the store owner FAILED to INFORM ME!! Worst customer experience ever!!!

ROSALINA HOLMES 
Rating:
5.0

Customer did not leave a comment.

MARIA DOUBRAVA 
Rating:
5.0

Customer did not leave a comment.

DEANNE ARTHUR 
Rating:
5.0

Great service on short notice ;-)

JERMAINE MOORE 
Rating:
5.0

Nothing. Everything was perfect.

Santiago Ramirez 
Rating:
5.0

The owner/operator (I think his name was Pankaj) was one of the friendliest and most helpful people I’ve ever met! Great service!

WESLEY STECKELBERG 
Rating:
5.0

The people at the Postal Annex were great.

LUIS GARCIA 
Rating:
5.0

The owners/operators there at Postal Annex Bonita were Extremely courteous and worked hard to help me get the van I needed to rent. It was a really awesome experience and I was really pleased with their customer service as it far surpassed my expectations.

BRIAN EATON 
Rating:
5.0

Customer did not leave a comment.

Donaciano ROMAN 
Rating:
5.0

Friendly staff

Voltaire Valdez 
Rating:
5.0

Customer did not leave a comment.

NORMA MENDOZA 
Rating:
5.0

Great service and personnel!

ELIZABETH WETTER 
Rating:
5.0

The people working at this location are extremely friendly and helpful. Much appreciated, as moving can be stressful!

Sandra Ross 
Rating:
5.0

Excellent and very friendly customer service

stinnett zachary 
Rating:
5.0

Stay the same attitude

JOVEN PAYUMO 
Rating:
5.0

It is a friendly store. The owners were welcoming and gave a wonderful service. A friend recommended to us and we were impressed. Definitely recommending to someone else.

OLUWADOLAPO ONIYIDE 
Rating:
5.0

Customer did not leave a comment.

Waldo Garzagarcia 
Rating:
2.0

Location has called me today several times to indicate that I have not returned rental properly and I did it online with a final billing but they say it’s not valid

RAUL OLIVARES 
Rating:
5.0

Keep doing the good Job!

WALDO GARZAGARCIA 
Rating:
5.0

Great customer service.

ALAN GARIBODELATORRE 
Rating:
4.0

The store is great but the 24/7 after hours pick up and return process is the most excruciating experience I have ever had. Wasted lots of precious time during pick up and return because not sure if there was a glitch in your online process. Hard explain. Those emails and text with links didn't really lead me to enter into my order or reservation. Very painful. And returning the truck at night in the dark frustrated is the worse. And no one ever answers the 1-800-gouhaul number. Bad, bad, bad... NEVER AGAIN!!!

Winston Rosete 
Rating:
5.0

Excellent location and best customer service.

Alan Garibodelatorre 
Rating:
5.0

Keep doing the good job!

Waldo Garzagarcia 
Rating:
5.0

Great customer service!! Amazing owners!!

Steven Hoffen 
Rating:
5.0

Customer did not leave a comment.

GABRIEL RAMOS 
Rating:
4.0

It took me 8+ hours to drive from Chula Vista to Las Vegas and the A/C did not work!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

MARK BELL 
Rating:
5.0

Customer did not leave a comment.

WINSTON ROSETE 
Rating:
5.0

In my experience renting from U-Haul every weekend since 2009 this has been the best location on the south San Diego county to rent from.

Alan Garibodelatorre 
Rating:
5.0

Customer did not leave a comment.

GABRIEL RAMOS 
Rating:
5.0

Customer did not leave a comment.

GABRIEL RAMOS 
Rating:
5.0

The best customer service possible! So nice, so friendly, so clean. Couldn’t possibly ask for more. Cute store too.

MICHAEL CURRIER 
Rating:
5.0

Great!!! service

Alan Garibodelatorre 
Rating:
5.0

It was awesome

IDREES HUSSEIN 
Rating:
5.0

Super nice and efficient professionals at this location. Thank you Postal Annex for a stress free pick up.

OANH NYSTROM 
Rating:
5.0

Nice equipment, over 100K miles but ran great in traffic and around town. Like always, super nice people. Easy and quick out and back in.

JOHN RODDENBERY 
Rating:
5.0

Customer did not leave a comment.

Alan Garibodelatorre 
Rating:
5.0

They always offer a Fantastic Customer service.

Alan Garibodelatorre 
Rating:
5.0

Customer did not leave a comment.

Tanae Flenoid 
Rating:
4.0

Customer did not leave a comment.

Elizabeth Rivas 
Rating:
5.0

The owner of the facility was very courteous and helpful. We've used these services a number of times. Highly recommend them.

Brenda Bird 
No reviews have been submitted for this location.

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