Customer Reviews for Post RD Service
(U-Haul Neighborhood Dealer)

250 reviews

6541 Post Rd   North Kingstown, RI 02852

(401) 885-0113

Office Hours

  • Mon-Fri: 8:30 am–5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(401) 885-0113

6541 Post Rd
North Kingstown, RI 02852

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–5 pm
  • Sat-Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Mark Higgins 
Rating:
3.0

Did not know how to add my U-Haul certificate to the contract when renting the truck. Resulted in over an hour of wasted time later on trying to get the certificate applied at the return location.

LUDWIG LIPP 
Rating:
5.0

Nothing

DEON DRAYTON 
Rating:
5.0

Customer did not leave a comment.

Lauren Silvestri 
Rating:
5.0

Customer did not leave a comment.

Darius Jagminas 
Rating:
5.0

Customer did not leave a comment.

Danielle Biondino 
Rating:
5.0

Very informative and courteous.

DAVID MANCINI 
Rating:
5.0

Customer did not leave a comment.

NINO GRANATIERO 
Rating:
4.0

Customer did not leave a comment.

Kim Herrington 
Rating:
2.0

We had to remove the snow off the truck with our bare hands! Then it got stuck in the snow while trying to get it out and we asked for help but nobody came out to help us, and the truck was sliding sideways as we kept trying! Finally a passerby stopped and helped us push it out. The u-haul guys were too busy fixing cars to help us out. Awful service 😞

JOHN OLSEN 
Rating:
4.0

Customer did not leave a comment.

RON DENTON 
Rating:
3.0

Customer did not leave a comment.

Catherine Hanson 
Rating:
5.0

Customer did not leave a comment.

David Lombardi 
Rating:
4.0

Excellent experience overall. Domenic was most helpful.

Summer Stone 
Rating:
5.0

I was never once told on the app when checking in that I need to put fuel back in the uhaul. Also when I went to check out it said I was never checked in so I had to wait 45 min to get everything resolved and I got charged twice

alexandria durand 
Rating:
5.0

Customer did not leave a comment.

stacy wheelock 
Rating:
5.0

Nothing - the guy at the counter was pleasant and very professional- excellent uhaul experience...????

shane drury 
Rating:
5.0

Thank you!

Paula Ferdinandi 
Rating:
5.0

Customer did not leave a comment.

Aditya Arora 
Rating:
5.0

Customer did not leave a comment.

jane lutrario 
Rating:
5.0

Customer did not leave a comment.

Gil Medeiros 
Rating:
5.0

All great

charles willer 
Rating:
4.0

Customer did not leave a comment.

Matthew gustaitis 
Rating:
3.0

Customer did not leave a comment.

Anne Buchanan 
Rating:
5.0

Customer did not leave a comment.

Taelor Washingtion 
Rating:
3.0

Customer did not leave a comment.

jason ulisse 
Rating:
5.0

Location was 34 miles from my local Westerly, RI Uhaul location. The website stated that a truck was available closer to Westerly, but when I called to confirm, there was no truck.

Roger Gagnon 
Rating:
4.0

Customer did not leave a comment.

Robert Bowman 
Rating:
5.0

Customer did not leave a comment.

DANIEL HAYMAN 
Rating:
4.0

continue as you are

greg fagan 
Rating:
2.0

No attendant on site. Online process was totally unacceptable due to agent downplaying process and not explaining exactly what items are required. An arduous nightmare .

Leonard Brescia 
Rating:
5.0

Customer did not leave a comment.

Richard vasques 
Rating:
3.0

When we arrived, the guy was in the office, so rather than check in online, we had him help us. He had already put the key in the black box the night before, and the combination wouldn't work, so he couldn't get the key out. We waited and waited, he got on the phone and tried to get help, but nothing could be done, so he wound up getting permission to give us a different truck. He was very nice, and it wasn't his fault, but it was a very frustrating experience and took a lot of extra time on an already stressful day. The truck we got didn't have a utility cart in it, which I had rented, so we took one from another truck. The manager was going to go to the location later in the day to see why the combination wasn't working. I would like to receive at least a partial credit for this unfortunate inconvenience.

Tracey Zeckhausen 
Rating:
5.0

Customer did not leave a comment.

mike spencer 
Rating:
3.0

Customer did not leave a comment.

MELISSA CROTEAU 
Rating:
5.0

Nothing perfect

anthony catalano 
Rating:
5.0

Tim helped me and couldn't be more accommodating! Great people skills. A pleasure.

ELISABETH WALTERS 
Rating:
3.0

Service representative was very pleasant and helpful. He made the rental experience as easy as possible.

Gale White 
Rating:
1.0

I gave my overall experience a "Poor" rating because of a dispute over the mileage charges on the U-Haul I rented. This rating is subject to change depending on the resolution of this issue. I drove the U-Haul to two locations while it was in my possession, totaling 28 miles. I also drove it from the U-Haul facility, to my home, and back. This was approximately 24 miles. The overall mileage I put on this U-Haul was approximately 52 miles. I put $20 worth of gas in the tank on my was to drop it off to get the tank back from 1/2 full to 3/4 full per my contract. Upon receiving my bill, I saw that I had been charged for 272.8 miles, resulting in a bill of $416.44. This is not even close to the actual mileage I put on the vehicle. Clearly, there was a mistake with the original mileage at the time I rented the vehicle. I have spoken to the person that rented me the U-Haul, Elise in customer service, as well as Tom, the area manager. They have all been professional and courteous, but my issue still has not been resolved as of the date of this review. I am prepared to pursue this matter as far as I need to in order to get it properly resolved.

megan mcgrady 
Rating:
5.0

I really like Anthony and the people at this location. I am grateful to have been able to rent this vehicle. The terms are reasonable. Thank you, Luke

Luke Randell 
Rating:
5.0

Friendly staff, a very easy process.

Charles Griffith 
Rating:
5.0

Very pleased with all aspects of this rental. I was especially pleased with the 2 movers who were personal, professional and clearly experienced. Well done.

Bruce MacGunnigle 
Rating:
5.0

Have tie downs on vehicles.

Cathy Morrison 
Rating:
5.0

Customer did not leave a comment.

Robert Kopec 
Rating:
5.0

Customer did not leave a comment.

John Morabito 
Rating:
5.0

Customer did not leave a comment.

Sara Viener 
Rating:
5.0

I wish I had been informed that I needed to submit mileage information and take pictures of the car before returning the keys. Unfortunately, I dropped the keys in the return box before I completed these tasks.

Joan Racicot 
Rating:
4.0

Customer did not leave a comment.

delila JUAREZ 
Rating:
2.0

Hard to identify. Expected a clearly marked uhaul fascility but it was just a random auto shop. Uhaul sign not visible from the road. Very confusing.

Jonathan Viner 
Rating:
2.0

The staff did not inspect the condition and cleanliness of the truck prior to renting it to me. This occurred on the last occasion when I collected a UHaul in New Jersey and it was an extremely nice detail. As it was, I did not examine the interior of the truck until we arrived at our storage facility. The back of the truck was absolutely filthy. Fortunately, I was able to borrow a broom and other cleaning supplies from the storage management with which to clean the truck myself. This cut into valuable time but was vital if we were to avoid our belongings and furniture being soiled in the truck.

Chris Morgan McGregor 
Rating:
5.0

Customer did not leave a comment.

CHRIS DER VARTANIAN 
Rating:
5.0

Customer did not leave a comment.

Beth Cwiek 
Rating:
3.0

Service, cost and convenience was great.

Eric Kopel 
Rating:
5.0

Customer did not leave a comment.

Deborah Sabbagh 
Rating:
5.0

Customer did not leave a comment.

Deborah Sabbagh 
Rating:
3.0

The app sucks..

Erika Westbrook 
Rating:
3.0

No problems with the pickup location, but customer service was very bad with u-haul. Had to talk to several different customer service representatives before my problems were solved. Frustrating.

Leah Feldman 
Rating:
5.0

Customer did not leave a comment.

LEE CANNON 
Rating:
3.0

Customer did not leave a comment.

Edward Stenson 
Rating:
5.0

Customer did not leave a comment.

Leandro Costa 
Rating:
5.0

Great overall experience

Mark Palla 
Rating:
4.0

Customer did not leave a comment.

chris stanton 
Rating:
5.0

Friendly!!!

JENNIFER MEARS 
Rating:
3.0

Customer did not leave a comment.

Nathan Reigner 
Rating:
5.0

Customer did not leave a comment.

Michelle Altrui 
Rating:
4.0

Customer did not leave a comment.

sallie sirhal 
Rating:
5.0

Customer did not leave a comment.

maria bernal 
Rating:
5.0

Customer did not leave a comment.

Matthew Coolidge 
Rating:
4.0

Customer did not leave a comment.

Deborah Melo 
Rating:
4.0

Customer did not leave a comment.

william reardon 
Rating:
5.0

Customer did not leave a comment.

Emily Nolan 
Rating:
1.0

Customer did not leave a comment.

tom maloney 
Rating:
4.0

Customer did not leave a comment.

Catherine Zarra 
Rating:
3.0

The van stank of stale cigarettes

Roger Carthew 
Rating:
5.0

Nothing l live Uhaul!!!

Lori Kixmiller 
Rating:
5.0

Customer did not leave a comment.

SHELIA COOLEY 
Rating:
4.0

Customer did not leave a comment.

RICHARD DIGENNARO 
Rating:
5.0

Customer did not leave a comment.

LEE CANNON 
Rating:
4.0

I reserved a 5 x 8 trailer. The agent told me that I would receive an email regarding the location of the trailer. They assured me it would be within 20 mile radius...it was over 30 miles. Secondly, when I reserved it, they took my debit card but did not explain that this was to "hold" the reservation......I thought I had paid for it only to discover when picking up the trailer, I had to give them payment - they should explain that it only holds the reservation and payment will be due at pick up. Also, I had to look up the drop off location - I thought UHaul would have done that research for me. However, YOU CAN'T BEAT THE PRICE SO IT WAS WORTH IT FOR SURE!

Killian Arnold 
Rating:
4.0

Easy drop off

James Guanci 
Rating:
5.0

Wonderful experience. Would not hesitate to rent again or suggest to friends and family.

Meg Apostolou 
Rating:
3.0

Customer did not leave a comment.

Aimee Haupt 
Rating:
4.0

Would have been nice to have the windshield cleaned on the inside and outside, as the dirty nature of the windshield caused glare when driving.

Frederick Catron 
Rating:
3.0

Customer did not leave a comment.

Scott Karn 
Rating:
3.0

I rented a 9' cargo van. The gentlemen who I spoke with were very helpful. The van itself though was in dire need of cleaning. The cab floor was covered in dirt, the dash was covered in dust, the cup holders were covered in crud and I found cigarette butts in them. The whole cab stank of old smoke. I would rent from them again because the location is very convenient, but I would strongly recommend a thorough cleaning of the trucks when they are returned.

amy lysik 
Rating:
5.0

Customer did not leave a comment.

David Ricciardelli 
Rating:
4.0

Customer did not leave a comment.

Matthew Brittin 
Rating:
3.0

Customer did not leave a comment.

Steve Wozniak 
Rating:
2.0

Not sure how much this is to fault Post Rd vs. Uhaul corporate. 1. Discussed the 10' truck price for the 15' truck I was picking up. When I picked up, received the 15' truck price and then I had to call to get the price straightened out after we agree 2 days before what the price was. 2. Ordered 12 furniture blankets to be reserved online, when I went to pick up the truck, there were 0 blankets to get... whats the point of reserving them online when there aren't any in the store?! 3. Was told there should be 5 blankets in the truck... there was 1. 4. Had to drive back across town in my Uhaul to pick up blankets from the Quaker lane location adding mileage and eating up gas. The whole experienced has made me never want to choose Uhaul again. I'll be looking at Budget next time.

Chris Larsen 
Rating:
4.0

Customer did not leave a comment.

kimberly woodard 
Rating:
5.0

Customer did not leave a comment.

GERALDINE CORRIGAN 
Rating:
3.0

Customer did not leave a comment.

Lee Rubin 
Rating:
1.0

Did not have my truck size I ordered. Cab was full of garbage and back was full of screws and glass! Gas tank was only half full not 3/4 like stated before I paid and left. Had to clean everything out before I could load and because I got the wrong size I couldn't move all my belongings so now I need to rent another truck but not from here!

Stephanie Oberg 
Rating:
5.0

Customer did not leave a comment.

Louisa Cicillini 
Rating:
3.0

Customer did not leave a comment.

Brooke Boening 
Rating:
5.0

Customer did not leave a comment.

gerald foley 
Rating:
4.0

Customer did not leave a comment.

Jane Williams 
Rating:
5.0

I've utilized Post Rd Auto many times and refer everyone to them. There is nobody better than them!

Chris Cio 
Rating:
5.0

i would have liked to return uhaul to westerly ri rather than north kingstown-it was twice the distance away

joanna opulski 
Rating:
4.0

Customer did not leave a comment.

michael kach 
No reviews have been submitted for this location.

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