The employees was very nice and I was happy with the whole experience.
HEATHER P
Customer Reviews for Portsmouth Ace Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The fellas down at Ace/vandervorts are freaking awesome!!! 👍
STEPHANIE KGreat place
DENNIS CTried to rip me off on my $100 ' deposit and told me i got to drive back to north carolina and get the deposit and then i call customer service and they was supporto call me back the next day and here we are 4 days later and still havent heard anything and still didnt get my deposit back... this is crazy!!!!! All i want is my Money and i will Never deal with uhaul Again
Michael OThis is by far the best place to get a UHaul truck. Helpful associate and good experience.
Rhonda MVery clean and well maintained truck and good location uhaul could work on a more up front cost instead of having all the hidden cost they have but other wise very easy to work with !
Jordan DThe truck's check engine light was on and the the check tire light was on. The air conditioning did not work and it was a 90+ degree day. The interior was dirty.
DAVID HThey don’t care about customers they didn’t give customers attention so I never recommended to go there
Kamlesh PWe showed up to get rental location was closed!
ANDREW ZThe first rental place I had didn’t have any trucks due to parts being stolen. I had to drive 5 miles further to get the other truck. Which added $10 more to my bill. Maybe offer reimbursement of miles if it’s farther. When returned I had to call customer service and I talked to Sandra and she was GREAT! I really appreciated her assistance.
Christina NTruck had catalytic converter cutoff would swap Uhaul. Customer service reps fought over not helping me.
Lexie AThe staff was very rude to me when I picked up, because I didn’t know they closed at 5pm I suggested coming back tomorrow but the cashier insisted we do it now so I just felt uncomfortable and like an inconvenience to them, he also proceeded to cuss under his breath constantly probably will never come back.
Anna SWe returned truck at 8:15 Got charged a full day extra plus 1/2 of insurance for 45 minutes late
Donald PN/A
jeff bGet more transports I reserved in Huntington wv They called said we don't have one.. very helpful lady call/check all around.... I fount one in Ohio Got there and they closed early... u haul fount a different place the had one ... thay was stressful day
DAVID TEverything went great. The only thing I can think of is maybe parking it back on the lot at night was alittle hectic with random cars parked randomly. Thanks for the service!
TRACI PNot a thing
Brandon JTrain the people at your authorized dealer how to use the online reservation system
ALEXANDRIA HAll was great!!
SAVANNAH PI can't put a polish on perfection the way these people do.
Donald SEverything was perfect
KERI BSomeone used my stolen credit card to pay for this rental. Expect to hear from American Express.
Keith SThe car carrier was easy to load and towed very well.
john pDrivers door and lock poorly maintained. Truck rand very rough and rode rough.
STUART BI called the 800 number and told them I needed a dolly they sent me to south shore my and they didn’t have one I had to go to portsmouth
steven gVery helpful in a time crunch when I was moving over 100 miles
Patty KThe vendor was good, but the truck was filthy inside and u can tell had not been cleaned for a very long time. Truck had a bad odor as well that even air freshener wouldn’t fix. I returned the truck cleaner than when I received it
James LVery smooth and efficient professional service for pickup. Highly recommend this UHaul location.
Jessie CService was A Pius
Kyle TWas a newer truck liked that alot...was not real bad on gas like my last Uhaul... And was clean...
LORA BHave more vans available at this location.
William TBest customer service in Southern Ohio.
Josh OOver priced.
ALAN CI was totally satisfied with everything that Ace Hardware in Portsmouth Ohio did for me while renting my U-Haul truck I was very pleased. No hassle no problems everything went very well they get my recommendation.
Damon CThe truck was full of roach and hadnt been swept out. We didnt discover this until we was in rosemount with the uhaul. My husband hurrys trying to kill all the roaches he could see. I then call to let them know about the roaches, they tell us to bring it back so they can figure something out. That they may have to bomb it. We get back with the uhaul they go out look at it go in and get bombs hand to my husband for him to set off, and send us on our way with it. So we had to pay for the miles of that trip, along with the rest of the trips we had to make. Not to mention we couldnt even use it for ever bc we had to allow the bombs time to work, and then clean it out after. I cant belive we wasnt offered a discount or something
danny mVery friendly!
LISA CPleasant to do business with
Pauletta GI can’t think of anything. Everything went great
Elizabeth BWas upset when I first got there I was told there was no truck for me; especially since my first location was cancelled! But then the worker (older gentleman) said he’d check the key box. Luckily the key was there! Then we had scheduled for one way and they accidentally put as return to store! There was a younger gentleman I believe his name was Saul or something like that, he was super helpful and finished get-our paperwork done! Plus another frustrating thing was the older gentleman checked a couple out who was in line behind us before we got our paperwork finished!! I know it sounds petty but when ur on a time frame every second counts!
Ricky BGreat service
Teddy MThis is my third time using U-Haul I would highly recommend it. U-Haul makes everything so much quicker & easier and it's very affordable.
patricia cEmployees were rude wen I took truck back
Steven WVery friendly and easy to deal with!
Kevin CHave the truck right in your lot at scheduled pick up time so I don’t have to wander all over pushing the dolly looking for the right truck.
john p