El cliente no dejó un comentario.Tiffany A.
Customer Reviews for Portsmouth Ace Hardware
(Distribuidor de U-Haul del vecindario)
Portsmouth, OH 45662
Services at this Location:
- Lun. - vie.: 8:30 a. m. - 5:30 p. m.
- Sáb.: 8 a. m. - 4 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Nancy W.
El cliente no dejó un comentario.Adrianne A.
El cliente no dejó un comentario.Linda S.
Very friendly!LISA C.
Pleasant to do business withPauletta G.
El cliente no dejó un comentario.jlaa E.
I can't think of anything. Everything went greatElizabeth B.
El cliente no dejó un comentario.Ronnie A.
Was upset when I first got there I was told there was no truck for me; especially since my first location was cancelled! But then the worker (older gentleman) said he'd check the key box. Luckily the key was there! Then we had scheduled for one way and they accidentally put as return to store! There was a younger gentleman I believe his name was Saul or something like that, he was super helpful and finished get-our paperwork done! Plus another frustrating thing was the older gentleman checked a couple out who was in line behind us before we got our paperwork finished!! I know it sounds petty but when ur on a time frame every second counts!Ricky B.
Great serviceTeddy M.
El cliente no dejó un comentario.Michael T.
This is my third time using U-Haul I would highly recommend it. U-Haul makes everything so much quicker & easier and it's very affordable.patricia C.
Employees were rude wen I took truck backSteven W.
Very friendly and easy to deal with!Kevin C.
Have the truck right in your lot at scheduled pick up time so I don't have to wander all over pushing the dolly looking for the right truck.john P.
El cliente no dejó un comentario.Robert C.
El cliente no dejó un comentario.Annabelle P.
Took 35 minutes to get. Could not find dollies. Advertised at 39.99, but after all the fees it was 185. I returned it at 2am before due by 945 am when I got it and they charged me for an extra day. Also I have pics upon pickup the tank was3/4. But papers said full tank. I returned it with same amount and was charged again because not full. I have pics when dropped off too.John W.
There was a sign saying please clean trucks after use well whoever used the one we had must didn't see the sign or just ignored it because the truck was dirty in the backLarry Y.
Jimmy was very helpful. Thank you!James Aaron E.
El cliente no dejó un comentario.Sherry J.
The best U-Haul experience we've had yet! I would recommend this location to anyone.David H.
El cliente no dejó un comentario.Jeffrey B.
Very professional , quick , complete . They make is easy , thanks much !Timothy M.
Up sale the insurance on U-Haul equipment on front end in lieu of picking up unit and being introduced to you.eddie M.
I made my reservation on the 2nd of November for the 29th of November and called 3 days prior to make sure everything was in order for the pickup of a 15" truck and transport trailer, they told me everything was good, when I got there the man in front of me got my truck, it had been double booked, so I had to run down another truck, then return to pick up the car transport trailer, the guy that hooked up the transport sai everything was good to go so I left and soon as I crossed some railroad tracks the transport jumped off the truck and cut the wires into, so I had to return to the place where I just picked up the trailer and they repaired the wires for the lights, brakes an turn signals. U-Haul was good about giving me a extra day and 10 additional miles. When refueling the truck to 7/8 of a tank for turn in, the fuel gage was reading 5/8 of a tank and could not get any more gas in the tank and when I started driving it went to over full and this is on a new truck with just over 5,000 miles on it, so be sure when renting a truck that you, yourself check everything your self don't take there word for it, cause I was already pressed for time and all the problems I had was all uncalled for.Larry H.
worst experience everBryan W.
El cliente no dejó un comentario.jennifer H.
El cliente no dejó un comentario.David C.
I was charged twice for the same rentalGarrett A.
Very friendly and helpful location. Great work!ADAM R.
El cliente no dejó un comentario.Samantha J.
El cliente no dejó un comentario.Montell H.
El cliente no dejó un comentario.Ralph V.
El cliente no dejó un comentario.ANDY A.
We were over charged for mileage. The dolly and blanket seals were broken when we opened the door and we were charged for the use of them as well. The truck stayed in overdrive the entire time we used it.Charlotte H.
El cliente no dejó un comentario.RAY F.
El cliente no dejó un comentario.KIRK M.
I was charged for the utility dolly and furniture pads and I did not use either of them. I called customer service and they turned in a complaint.Chad G.
It was dirty, one tire was low but went flat when the car was loaded. I took the trailer to a new a car dealership across from where I loaded the car they found two different size tires and loose lug nuts. Know how confident would you feel if you had a few hours to get from Ohio to fl. I worried about the trailer the whole trip.Michael L.
El cliente no dejó un comentario.Cindy K.
El cliente no dejó un comentario.laurie C.
El cliente no dejó un comentario.Blair C.
El cliente no dejó un comentario.Lorie W.
The staff were friendly. I had ordered 2 dolls. The store rented me one of theirs because there were no dolls. I ordered furniture blankets but they were short what was ordered. I had checked in but had to do whole process of checking in. I called that I was running late. I only had truck for 7 instead of 8 hours. I would still recommend.Karla O.
El cliente no dejó un comentario.john D.
When I called to reserve a truck I was told I would get 50 free miles. When I went to pick the truck up I was told that wasn't true. They told me I was notthe first person that had told them this. If they are not going to give hou the miles they should not tell you they are.debra C.
El cliente no dejó un comentario.aaron P.
El cliente no dejó un comentario.Galen J.
El cliente no dejó un comentario.john R.
El cliente no dejó un comentario.HELEN W.
We were made to take larger truck with larger cost. We were told nothing could be done even though there was a reservation for smaller cheaper truck. When they have you in bad spot they certainly take advantage. It's just bad businessKENNETH M.
El cliente no dejó un comentario.Chris H.
Dropped off after hours, so drop off point information was not applicableGary G.
El cliente no dejó un comentario.Jeff B.
El cliente no dejó un comentario.David V.
very friendly and helpfullleslie R.
El cliente no dejó un comentario.David V.
nothing. the guys at at vandervorts ace hardware portsmouth ohio are top notch. very professional.chris H.
El cliente no dejó un comentario.Dave P.
Verify that the equipment will be there when you go to pick it up. We had rented a 5x8 trailer and when we arrived, only a 4x8 was available. To their credit, they had called my home number a couple of days before to warn me that it was not going to be available. Nearby locations did not have any either, but we made the 4x8 work in the end. No fault of the local U-Haul dealer, since the 5x8 was supposed to be incoming to their location and in the end it did not.curtis S.
Was over charged... said the tank was 1/2 full (i took photos of the gauge/odometer) i had to put 5 gallons of gas in for 30 miles... was charged for 40 miles at rental, went 31 miles and received no credit for the 9 miles which is roughly $7.Homer Y.
El cliente no dejó un comentario.lauren C.
El cliente no dejó un comentario.Christopher G.
I had to have it pulled out of mud 3 times due to no tread on rear tires. It cost me $165 plus the rental fees and mileage. I will look for a different rental in the futureLYNDA B.
El cliente no dejó un comentario.David J.
El cliente no dejó un comentario.Deborah D.
We just dropped off and put keys in drop box!Lindsey T.
El cliente no dejó un comentario.Robert D A.
I feel like there should be something Uhaul could do for someone who locked their items in the truck. I paid for the insurance or whatever it was and was hoping that there was a way that could've helped me when I found that I'd left a few things inside of the locked truck.Brianna C.
El cliente no dejó un comentario.Russell F.
El cliente no dejó un comentario.William S.
El cliente no dejó un comentario.Victoria C.
El cliente no dejó un comentario.Gary B.
Ordered blankets they didn't have enough and they were dirty. Headlight out. Wiper fluid didn't work. Windows were dirty inside and out. Not in location I chose!!!!! Almost one hour away. Truck NOT in best shape for driving 60 to 65 MPH NOT happyDwight E.
El cliente no dejó un comentario.Jeremy H.
El cliente no dejó un comentario.David H.
El cliente no dejó un comentario.Rachel M.
The pigtail on the truck didn't work. I had to rent a trailer because your reps didn't advise me well on what size truck to get for my move. When I picked up the trailer at a different location, the staff there didn't check the lights or test anything. So, when we loaded and started to leave at 10 pm that night, the lights on the trailer didn't work. We have to call roadside assistance to come out. He was there till midnight and didn't get it fixed. It delayed us starting our trip till 9 am the next day cause he had to go to a U Haul store and get an new pigtail. Most unprofessional service from both U Haul places and your staff that told me the size truck to get. it ended up costing me a lot more money than I had... I will NEVER use U Haul again and will let all my friends know of this fiasco...vicki J.
El cliente no dejó un comentario.David M.
El cliente no dejó un comentario.Bryan S.
El cliente no dejó un comentario.Randy B.
Nothing the men working in the store were extremely friendly and helpful.KATHY E.
I returned the truck before it was due. They never logged they received it. I received a call from Uhaul 9 days later to see when I would return it and the dealer acted as if it was no big problem that they didn't realize they had the truck the entire time. It scared me to death to think someone might have stolen it.Donna W.
Great service, clean U-Haul vehicle, top notch crew at Ace-Vandervort's!KIM B.
How about not charging two days when the vehicle was only used for about 3 hours on one day.mike F.
El cliente no dejó un comentario.KEVIN C.
El cliente no dejó un comentario.jignesh J.
El cliente no dejó un comentario.ROBERT K.
Everything was very nice.TINA J.
El cliente no dejó un comentario.Jennifer M.
This location went out of their way to help us.Michael M.
El cliente no dejó un comentario.crystal R.
El cliente no dejó un comentario.Virginia M.
El cliente no dejó un comentario.Jason R.
Wasn't pleased I was charged $.99 a mile instead of the $.79 quoted. Picked it up on Friday & returned it the same day. Why a weekend rate?Charles B.
Tires had low tread and kept hearing some kind of noise that wasn't the usual moving truck noises. Sounded like a bad wheel bearing maybe.Sarah G.
El cliente no dejó un comentario.chris L.