Customer Reviews for Portland Street Auto & Body LLC
(U-Haul Neighborhood Dealer)

551 reviews

487 Portland Rd   Bridgton, ME 04009

(207) 803-4069

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(207) 803-4069

487 Portland Rd
Bridgton, ME 04009

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Self Checkin/Checkout was a nightmare and would never recommend this - I added 2 drivers with license and phone number as requested - I was not told ahead and the website did not state this, that all drivers needed to be there for pick up. The Geolocator app for check in did now work- had to call the 800 number several times. The truck was filthy inside and out- it looked like someone had just gone mudding. If you are renting equipment someone should be at the location to assist.

Benae Francis 
Rating:
5.0

Customer did not leave a comment.

Lisa Heath 
Rating:
3.0

Customer did not leave a comment.

Thomas Beaudet 
Rating:
3.0

The truck box was very dirty !!! Not happy at all.

Deanna Hall 
Rating:
4.0

Customer did not leave a comment.

Robert Ringer 
Rating:
3.0

lack of instructions on how to do get to complete the check out of the truck. App was not going to do it so had to connect to the site. took 30 minutes to complete the process with help on the phone

Christos Givas 
Rating:
5.0

Nothing - super friendly and helpful staff! Couldn’t ask for a better experience!

Gary Hardie 
Rating:
5.0

Customer did not leave a comment.

William Rhys 
Rating:
5.0

Customer did not leave a comment.

Jody Kimball 
Rating:
5.0

Customer did not leave a comment.

Tom Caron 
Rating:
5.0

I need a truck last minute . They went above n beyond to accommodate me. I've rented several times always great to me.

SHELLEY THURLOW 
Rating:
4.0

Help the customer disconnect the hitch, wiring, and property placement when it is returned to the U-Haul center.

Steven Jones 
Rating:
3.0

Not happy with everything overall.

Sarah Manchester 
Rating:
4.0

Customer did not leave a comment.

Robert Deering 
Rating:
5.0

Nothing

Thomas Lerman 
Rating:
5.0

Customer did not leave a comment.

JANE MCGOWAN 
Rating:
5.0

Customer service was Top Notch. Highly recommended!

Michael Street 
Rating:
5.0

Actually this was one of my better experiences with UHAUL. Very good service. I will rent here again.

STANLEY HARMON 
Rating:
5.0

Top notch

SCOTT DODD 
Rating:
3.0

Customer did not leave a comment.

Todd Gilbert 
Rating:
5.0

I’m good

KEN PERRUALT 
Rating:
5.0

Customer did not leave a comment.

Barbara Pacini 
Rating:
5.0

Nothing but positives for the people working here in Bridgton Maine!

steven coakley 
Rating:
5.0

Customer did not leave a comment.

JULIAN MORRIS 
Rating:
5.0

Customer did not leave a comment.

Erik Eames 
Rating:
5.0

Nothing with location I picked up and dropped off they were great but you meaning u-haul make it hard with your texted and request for customers to respond to cut it down to one text with basic request for customer to much pain aggravation

DAVID JAUSS 
Rating:
4.0

Customer did not leave a comment.

Gary Wells 
Rating:
3.0

I am so upset with the water damage it is hard for me to give any location a good review but this location did not have anything to do with the leaks and they could not assist with it.

Mary Ann Pitts 
Rating:
5.0

Customer did not leave a comment.

Erik Eames 
Rating:
3.0

Truck was pos

Albert bellao 
Rating:
3.0

Would not recommend the U-Haul 24/7 self service Very difficult to use and very time consuming. 24 hours after dropped and still have not received a receipt.

CHRISTOPHER ROUNDS 
Rating:
5.0

Excellent service!!! Kind and so very helpful!!! Fifty Stars!!!!

Greg Marston 
Rating:
5.0

Just keep doing what you're doing!

LAURIE TURLEY 
Rating:
5.0

Customer did not leave a comment.

JOHN VINTON 
Rating:
1.0

The location was closed (no big deal) but signs were confusing about where to park the truck. There are many signs on the property about where NOT to park but nothing stating where to park. I took a guess, drove up the long driveway, and parked near other trucks. There were two signs up there "No trespassing" "We own firearms and a backhoe" which were not comforting for a young woman out there by herself. Walked down the long driveway back to the main garage to return the keys and saw the sign to go on the internet and start the return process UGH. walked back down the long driveway, and did the in-app stuff. I was told I would have to pay extra for going over the mileage (even though someone called me and asked me to bring it to Bridgton instead of the closer Uhaul in Standish). In summary- the signage on-site should be clearer and not as threatening for after-hours returns. And I need some assurance I am not going to be charged for the extra miles I was asked to drive.

Lauren Pickford 
Rating:
5.0

Customer did not leave a comment.

Andy Gluck 
Rating:
5.0

Customer did not leave a comment.

DAVE JOSEPH 
Rating:
5.0

Customer did not leave a comment.

Tom Lerman 
Rating:
1.0

The truck was parked on ice, not cleaned, and didn’t have the equipment I had reserved. When I reached out to U-Haul they basically said tough, deal with it. I probably will go with a different company next time.

alex dale 
Rating:
5.0

Customer did not leave a comment.

LYNN LARRABEE 
Rating:
5.0

Terrific customer service

Bruce Hancock 
Rating:
5.0

Customer did not leave a comment.

James fitzgerald 
Rating:
3.0

Customer did not leave a comment.

Elizabeth Laube 
Rating:
5.0

nothing; they're great!

mat magsino 
Rating:
3.0

The Owner was really accommodating and went above and beyond when we discovered i had a blown fuse that prevented the lights from working....

LARRY MITKUS 
Rating:
5.0

Customer did not leave a comment.

Carl Van Nest 
Rating:
3.0

No furniture pads as ordered were provided. No one was around to assist. Back door was frozen shut and it took almost 10 minutes to get it open. Verification process was not smooth. Not a fan of self check in. Unhappy with new rental pickup location. Truck tire had nail and screw in it and we needed to call for service.

Candice Pierce 
Rating:
5.0

Customer did not leave a comment.

michael gonzales 
Rating:
5.0

Reservation made for a 20’ truck and confirmed! 24 hours before pickup was told 20’ not available but 26’ available 15 miles away and I would have to pay milage charge both ways ($1.09 x 30 miles= $32.70). Eventually was able to rent a 10’ truck not what I needed or reserved!!! If this is normal U-haul procedure I will not be renting from U-haul again.

clark lewis 
Rating:
5.0

Customer did not leave a comment.

Audrey Gourlie 
Rating:
5.0

first class operation.

TOM FERRENT 
Rating:
2.0

Arrived at the place which I booked at online and had confirmation receipt. On arrival they did not have a booking in my name and in the system it said it was at the Oxford store. There was zero communication to me and just by sheer like location I booked in at had a truck available.

Naythan Screaton 
Rating:
5.0

Customer did not leave a comment.

John Searles 
Rating:
1.0

The uhaul.com/share did not work at location...says on website open at 7:00am. Not true dropped truck off at 7:30am, charged for after hours dropoff.

Bradley Wears 
Rating:
5.0

Customer did not leave a comment.

DAVID COX 
Rating:
3.0

Written material sent ahead to renters should mention that the vehicle needs to be wired.

Bonnie Kittle 
Rating:
4.0

Customer did not leave a comment.

Norman Hicks 
Rating:
5.0

Customer did not leave a comment.

JESSE ALLEN 
Rating:
5.0

Customer did not leave a comment.

Linda Yeomans 
Rating:
4.0

Customer did not leave a comment.

MIKE MORTON 
Rating:
5.0

We hit no snags or overcharges and picked up and dropped off with no problems Great experience

DIANNE WILSON 
Rating:
5.0

Customer did not leave a comment.

ROBERT MCEVOY 
Rating:
5.0

Excellent customer service can’t say enough about the owner of this shop. He was closed for the weekend but happened to come by and saw me in tears! I could not obtain the van with the phone and he opened the office and within 10 minutes, had my keys and was gone. He is a real gentleman and will be going by to thank him again for his kindness.

BETTY Hathaway 
Rating:
5.0

Thank you again, have a great Labor Day weekend everyone.

bob masland 
Rating:
5.0

Quick and easy!

John Michael Woodside 
Rating:
5.0

Ran nicely. Just over 5K miles on the van.

Alan Bean 
Rating:
5.0

Super helpful hooking up trailer. Wicked nice staff, very impressed.

Maria LeBeau 
Rating:
5.0

Very good service. Nice people.

William Dingee 
Rating:
5.0

Customer did not leave a comment.

Robert Deering 
Rating:
3.0

Customer did not leave a comment.

Eugene Riva 
Rating:
5.0

They were excellent, i will use and recommend them.

STEVEN COAKLEY 
Rating:
5.0

They are always kind and helpful

Armando Nunes 
Rating:
5.0

Customer did not leave a comment.

Otmane Jilaoui 
Rating:
3.0

Customer did not leave a comment.

Alexander Thorn 
Rating:
5.0

Customer did not leave a comment.

Randy Gazza 
Rating:
2.0

Was quoted a price, maybe because was doing you a favor dropping off at different location, bug was charged more. Fender was dented and gave vehicle description buf trailer was really too big for my car to pull.

Bridgette Kelleher 
Rating:
1.0

Customer did not leave a comment.

Jeffrey Martin 
Rating:
5.0

Customer did not leave a comment.

Timothy Walbridge 
Rating:
4.0

the box was not swept out and there were sticky spill stains on the cab floor

Jeannie Strickland 
Rating:
5.0

Great customer service, thoroughly explained the truck, function, what I needed to do with the truck when I returned etc.. Friendly staff.

BRIAN FOX 
Rating:
3.0

I will tell you this... It was the worst experience ever. I wouldn't recommend U-Haul at all. My dad passed and I had to go to NH to retrieve my car I was restoring. I live in Buffalo. I contacted U-Haul 2 1/2 months in advance so I would have a 10' truck and car hauler to be picked up 6 miles from where I would be. I was putting others out to drop me off. It was changed to a place that was 28 miles away in another state. My nephew took me to get the truck and because he did he was unable to get back in time to get his wife to go to the interment. The truck wasn't a 10' but a 15'. Taller and more than 5 times the truck I needed. It also used a lot more gas than expected. The steering wheel was sticky and also had 2" if play so I had to jockey it all the way. The drop off was not where I wanted I felt that it was where U-Haul wanted it for your convenience. Some BS that it was rented but there were several 15' trucks at that location. Everything was fine until I had committed to then it became a Shit Show. Never again and I'm not done with reviews you are the worst!

Charles Troast 
Rating:
5.0

Customer did not leave a comment.

Mark Puzzo 
Rating:
5.0

Trailer was not swept out - it had a large amount of potting soil all over the floor. I assume the last user transported plants that spilled and they did not clean it out.

Ronald Hershey 
Rating:
1.0

Poor experience, did not provide dolly

Marjorie McAvoy 
Rating:
5.0

Very helpful people! Excellent experience! Will return!

carol Tufts 
Rating:
5.0

Customer did not leave a comment.

Amanda Stamper 
Rating:
5.0

pleasant experience keep it up

John Grebin 
Rating:
5.0

Excellent customer service! Very accommodating and attentive!

kevin clements 
Rating:
5.0

Customer did not leave a comment.

DENISE CHISARI 
Rating:
4.0

Customer did not leave a comment.

Norman Hicks 
Rating:
5.0

Customer did not leave a comment.

DICK LITZ 
Rating:
5.0

This location is very busy and accommodating. I have rented trailers here for years.

bill ridlon 
Rating:
5.0

Customer did not leave a comment.

WILLIAM MONROE 
Rating:
5.0

Customer did not leave a comment.

COLLEEN MORSE 
Rating:
5.0

Customer did not leave a comment.

JANET KNIGHTS 
Rating:
5.0

Customer did not leave a comment.

Andrew Gluck 
Rating:
5.0

Awesome service and follow up! Thanks Dale and crew! Great job!

Michael Early 
Rating:
5.0

Customer did not leave a comment.

JOHN KEITH 
Rating:
1.0

Customer did not leave a comment.

Danielle Girard 
Rating:
5.0

Great customer service from the Folks at this location. The vehicle was ready when we arrived to pick it up. Paperwork was minimal and getting through the formalities was easy.

fred hopkins 
No reviews have been submitted for this location.

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