Comentarios del cliente para Porter Fuel

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Testimonios de recientes clientes de Porter Fuel

Grado total:

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Timothy N. en

Grado:

El cliente no dejó un comentario.

Jeff G. en

Grado:

Actually Porters was assigned to us after a while morning of mixed messages and our inability to pick up the truck from the location we had planned on. I was on the phone three times with U-Haul and that would include some horrific wait times. The first two people clumsily “helped “ by 1) getting me disconnected and 2) on the second call he said little things like “well I sure hope you can pick up your truck” and “ I don’t know why it says hand delivered instead of using the app to remotely get the code”. Then when we did get to the place, the info did not show on the app and they were closed. When we called the local number provided, their cell service was so bad we couldn’t have a conversation. When we called a second time some said “I can’t take this call, I’m driving!” So we called U-Haul for the third time and spoke to a man who actually worked with us. The app would not upload my husband’s license photo and so he worked around that. He finally was able to give us the code. It did not work on the designated box. So we tried the other two boxes and it didn’t work on those either. Finally he sent us to Porters to get the size of truck we wanted. That took us 20 miles round trip for my car, my sons car and ten miles for the truck. So personally and with the truck we had extra costs. Porters was helpful and understanding and got us checked out pretty quickly. We lost so much time and had two places to drop off all the items we hauled. So we had to hurry to return it and return to our home in Salem. We did not refuel the truck. We went from 7/8 tank to 1/2 tank. The charge appears to be over $50. I don’t know if that is overpriced for unleaded. The mileage says we went over as well, and that makes sense since the substitute U-Haul place was further away for us. So will U-Haul try to do right by us? Will there be a large credit added to our card to make up for this mess? You cannot imagine the stress this caused us and set us back two hours. We even had to pay $30 extra to board our dog since we couldn’t get home in time to pick him up. I’m so bewildered by how hard this was today. We usually rent at Sounth Salem U-Haul on 12th street and just did Friday. We give them high marks and don’t have problems. I’d say your guy in Lebanon where we first had a truck rental reservation. should maybe not be a dealer for you. I look forward to hearing back—Linda Lockwood

Cheryl G. en

Grado:

This location has workers that don't communicate with one and anothe, showed up after making reservation within 20 mins to be told they didn't have our confirmed reservation?? When I returned.it today first person I made contact with at location was clueless what process was with returned equipment

MONTY B. en

Grado:

El cliente no dejó un comentario.

francine u. en

Grado:

Horrible experience and was overcharged with the rudeness

JEFF W. en

Grado:

El cliente no dejó un comentario.

jack l. en

Grado:

El cliente no dejó un comentario.

vivki b. en

Grado:

Get the machine fixed or updated

michael s. en

Grado:

Staff at this location needs better training. We booked online and Porter’s Fuel was the pick up location. We required an appliance dolly. The staff didn’t know what one was and brought us a light duty hand truck but charged us for an appliance dolly. They did not attempt to locate us one. We ended up purchasing one at a local tool store The whole check-out process took much longer than expected. Better training would have made things much quicker and easier for both the associates and customers.

Kirstin J. en

Grado:

El cliente no dejó un comentario.

Chris L. en

Grado:

Pick up was fairly easy. They didn’t inform me of the photos I needed to send in about damages on the vehicle which initiated a cascade of problems related to the link that is sent out that would expire on me well before the 30 minute timeframe and caused me making 4 contacts with u-haul to try and fix it. Eventually I just had to verbally communicate all of the issues over the phone with a rep. That was a terrible process.

Patrick B. en

Grado:

El cliente no dejó un comentario.

Cindy p. en

Grado:

El cliente no dejó un comentario.

grant e. en

Grado:

Very good service.

JR F. en

Grado:

The lady never did a single check on the mileage nor damage, I was charged for a pack of 6 moving blankets that I didnt recieved, and I was charged for 190 miles which I did 3 round trips of 14 miles. The signature on my receipt was even hers. I will be write a letter to the store manager nd better business bureau

susan f. en

Grado:

El cliente no dejó un comentario.

MARTIN S. en

Grado:

El cliente no dejó un comentario.

Nick V. en

Grado:

First truck offered when opened previous renters left it a mess. Attendants promptly gave us a new truck. They we're courteous and very helpful. Would rent from this location again. Thank you.

Georgiy Y. en

Grado:

go out of business and no longer exist

ROBERT W. en

Grado:

Everyone I dealt with was knowledgeable and helpful. It was quick and painless-that's always good!

John S. en

Grado:

El cliente no dejó un comentario.

Nicole H. en

Grado:

The it took me over 45 minutes to pick up my uhaul and over an hour to drop it off. The Porter gas station attendants were untrained and didn’t know how to sign out the truck to me. When dropping off the truck after only a few hours of use the system was down and they didn’t know how to refund me for only using the truck for a few hours, even though I was charged for an entire day. The cab of the truck was not clean and I had to clean it myself so that would not be charged a fee upon drop off. I am still waiting for that reimbursement. I have had many great experiences with uhaul in the past, but after this very bad experience I will have consider using a different rental service if I move again in the future.

Karen F. en

Grado:

I was notified on Wed. Oct. 17,2018 that my U-Haul 10ft truck was not available at the Corvallis, OR location (where I had called directly to make the reservation) and could I go to Tangent, OR to pick up the truck. I arrived by 2 p.m. on Friday Oct. 19,2018, this is NOT a U-Haul store, this is a gas station/minimart. I spent 30-45 minutes there while they tried to locate a key for the vehicle, I called the 800 number that had changed my reservation pick up to Tangent, then I called the Corvallis U-Haul, I was told they had no 10ft. trucks at their location. Tangent location finally found a key in the lock box where no one at the site could get into, but somehow they got in. I signed no paperwork, they did not slide my credit card, as I was leaving I had to go back in and wait again to get a piece of paper that indicated that I had rented the vehicle. Since this was not a U-Haul store, I stopped at the Corvallis location to purchase straps. They had 5 or 6 of the exact same vehicles on the lot parked and ready to go, what a disappointment that I had a reservation, and it was not honored.

Gary E. en

Grado:

El cliente no dejó un comentario.

Gloria R. en

Grado:

I only have positive feedback. The clerk was very helpful and knowledgeable. I would recommend them.

Kristina H. en

Grado:

The lady who helped me did great for just learning to how to do returns.

Deanna C. en

Grado:

Porter’s fuel gets a big F for fail here! We waited over 40 minuets at check in and over 30 for check out because no one knew the computer program!! We were their only UHaul customer!!! Worst experience ever and will not return or recommend them to anyone!! We were over charged for furniture pads an extra $30.00, highway robbery at best!! They should not be in the UHaul business! Don’t waste your time or money here!!

Victor L. en

Grado:

El cliente no dejó un comentario.

Donald S. en

Grado:

Hard to find

Talia B. en

Grado:

Super friendly staff, made the experience awesome. Personable and invested in making the transaction simple, efficient, and correct. I’ll definitely use for future needs, as well as rescommend to others.

Justine H. en

Grado:

When we picked up the 15ft UHaul it smelled of weed and had rocks everywhere. We spent more time cleaning the Uhaul from the last people than we did moving our stuff. It also took us forever to find this location. When you send an email saying “pick up at this location” you should probably specify if the location has a name. We were so confused picking up our truck we almost canceled and went somewhere else. We honestly should have it we wouldn’t have been charged for it.

Jose G. en

Grado:

El cliente no dejó un comentario.