It took 3 hours for me to get my keys because the lock box code was incorrectBRITNI O.
Customer Reviews for Portage Ace Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Alfonso A.
El cliente no dejó un comentario.anthony F.
El cliente no dejó un comentario.CHARLES J.
Trucks with more leg roommarcia Y.
El cliente no dejó un comentario.KENNETH M.
El cliente no dejó un comentario.KARMEN D.
Nothing comes to mind, we had a great experience with Ace in Portage IN. Definitely use them again if & when needed!!Andrew K.
They over charged me! They charged me for 2 days & insurance coverage when i only had the van for less 3 hours & i declined coverage in my online reservation. when i asked them to correct it they advised me that they could not help although it was their mistake. I spoke with a manager Nicki, she was very rude & unprofessional. It was not anything i would want anyone to experience as a consumer.Maria F.
El cliente no dejó un comentario.Dan G.
El cliente no dejó un comentario.Layne M.
El cliente no dejó un comentario.Daneshia B.
El cliente no dejó un comentario.RICH P.
El cliente no dejó un comentario.BRUCE S.
El cliente no dejó un comentario.KEITH T.
I think the fuel credit needs to be explained better. I put extra gas in the vehicle today not thinking it would matter, but did not receive the credit this time because the van had a 1/4 tank when I picked it up. I would not have purchased the extra fuel that I did if I had knowledge of this distinctionThomas K.
Top notch all around. Highly recommended. Great people!Paul I.
El cliente no dejó un comentario.Manuel S.
El cliente no dejó un comentario.JOHN B.
I rented an appliance dolly and a furniture dolly. My driver license had expired but I had temporary license paperwork, so I was good to go. I could not rent because I only had temporary paperwork. My wife had to come and rent the dollys-not to rent a vehicle, just to rent dollys.Beith O.
El cliente no dejó un comentario.Michael K.
U haul was dirty inside I sent in a picturePATRICIA B.
El cliente no dejó un comentario.NICOLE K.
Great service .. totally the bestJON C.
Customer service was excellentDarryl J.
Our experience was great, the person helping us was very friendly. There wasn't anything that needed improvement.Dawn H.
Ace Hardware did a fine job. Truck was as expected. The mobile check-in and self-serve interface was absolute garbage. I hope it was just my experience. I signed up online, got the text to do self-pick up. All good so far. Once I get there I follow the instructions. It asks are you ready to pick up. Everything good until here. After this point it is a complete garbage experience. First you have to create an account. Next you enter your DL info. Then you have to take a selfie, scan your DL (after entering the info) and it auto reads and has you confirm it has scanned correctly. After this you verify you are physically at the truck and do not see damage or any major issue. Then it had me provide either a second identification, such as a passport, or a second contact. Well not knowing I needed a passport and driving for 20min to pick up I didnt bring it. I use my GF as a second contact. They have to physically call her to verify info. Did I mention it is 12 degrees out and I am 25 minutes into this process at this point? They don't call right away, it took 20min for them to call and verify a second contact. At that point you are given the code to the lockbox to get the key. With the key you do standard verify pictures of vehicle and odometer and you are on your way. 90% of this could have been handled at any point before being at the truck. Instead, it takes 45 minutes before you get a key. I highly, highly do not recommend the mobile pick-up option.William C.
I know it was an older truck but it ran pretty rough I mean it got the job done because I just needed to move my furniture out of my son's house into my house I was only five miles away it's only put ten miles on the whole truck but if I had to go any distance with that truck I don't think it would have made it. I know I only had a short amount of time to be out of where I was living so I was in a hurry and I didn't listen to all the instructions for taking the truck and returning it but it got the job done thank you very muchsandy R.
The engine was sluggish. Other than that it was clean and everything was great.Brenda F.
El cliente no dejó un comentario.ZACHARY H.
El cliente no dejó un comentario.darrell L.
Quick, thoroughAnna V.
This was simple and easy! Absolutely no issues! Nice and friendly people!Jesse W.
El cliente no dejó un comentario.ShaTeisa D.
El cliente no dejó un comentario.John C.
Everything ran perfectly, from pick up to drop off. Keep up the good work and service.EDWARD P.
I had an extra charge I was never even made aware of and when I went to talk to customer service, the woman who initially took my call was very rude and kept talking over me without answering my question. I asked to speak with her supervisor and still, my question was never answered.Kori B.
El cliente no dejó un comentario.DONALD J.
El cliente no dejó un comentario.LISA C.
19.99 for a small truck rental, yeah right! Try $142.16!!! Maybe next time be very clear about how brutally you are ripped off if returning the truck late. I was less then two hours late and had a local move. This was a rip off and I might as well have kept the truck a whole other day if I knew this would be the cost. Huge rip off.SHAWNA C.
El cliente no dejó un comentario.EDWARD K.
Train employees regarding the app and online check in. Better customer service. It would be great if uhaul didn't charge me for furniture pads I was never given. And also not cancel my reservation due to a miscommunication on the vendor's part. Extremely dissatisfiedBethany P.
El cliente no dejó un comentario.Steven R.
El cliente no dejó un comentario.Renee C.
El cliente no dejó un comentario.lakeisha M.
El cliente no dejó un comentario.Dennis S.
Had fun driving it. i found the vehicle with a FULL tank of gas.. didnt even use all the allowed mileage as i didnt have to drive that far. i highly recommendPAULINE P.
I dropped off the truck pretty late at night after the location was closed. It was pretty inconvenient to have to take ALL of the pictures and fill out the online forms on the Uhaul website, especially after a long drive. But of course I wanted to avoid the threatened $20 service fee for not filling it all out. Is there not some better way to drop off the key?Raymond N.
El cliente no dejó un comentario.majid M.
Can't think of anything it was greatDavid K.
El cliente no dejó un comentario.JOHN D.
I had no issuesJanice J.
Friendly and accommodating service.CHRISTOPHER M.
Absolutely nothingTIM B.
I was very dissatisfied. My location pick up was changed 3 times. The last time it changed, I was 2 hours away from my appointment. People book a rental truck due to a big move that takes time to plan. When you change a location pick up, that really changes things. I will not use uHaul again.Sue H.
El cliente no dejó un comentario.JAMIE C.
Very fast and a easy.Richard G.
Nice friendly service.Laura H.
Nothing. The people at 'Ace' have this down pat. Again, no changes are necessary!robert Z.
Rented A dolly. Helpful service and fast. GraciasChandra C.
El cliente no dejó un comentario.Timothy W.
El cliente no dejó un comentario.Dustin C.
Second, after I checked out when dropping off the truck at the location Ace Hardware refused the truck at first then we were told to call customer service. We had to call and wait on customer service for the drop off site to allow us to leave the truck. During all this commotion the keys were locked in the truck after we checked it in. We waited with the rep from Ace hardware and tried to call roadside assistance but no one answered the phone! We could no longer wait because our children were waiting for us at home. This whole process was a nightmare!ALEXANDER D.
The back of the truck we rented had spilled oil that we had to clean up. So apparently they do not clean their vehicles in between uses. The cab was dirty had had used water bottles on the inside. Also the truck had a exhaust leak which caused it to be super hot by your feet while trying to drive. Very unprofessional and dirty.Breanna W.
The truck was loud & shake. It may need some work. The business was not well equipped to handle the rental. I had to complete my request on my phoneViola D.
El cliente no dejó un comentario.stephen Z.
Horrible Customer Service!!!!! Truck had no AC, and gave me the run around, and acted like they didn't care. Rep at the branch I received the truck from agreed with me that uhaul is a horrible company. And said she wouldn't rent from uhaul either.!?!? What type of circus are you guys running. This company IS A JOKE.Kuanus H.
El cliente no dejó un comentario.Brad R.
El cliente no dejó un comentario.MARK P.
Make sure the code for the key lock box is programed before the keys are put inside! I picked up my keys with the app at 3:30pm your store closes at 4pm. The code did Not work!! Thankfully, you were still open to allow me access to my lock box. I had no choice but to move out that day! I would have been SOL otherwise!! I was told that somebody must have forgotten to set the code! REALLY?!? Also, too many scratches that were unaccounted for with stickers before driving off the lot. Took about an hour to take all the pics for damages (scratches) that I did not want to be liable for. And mud on the driver side floor boards and running boards. Brass Lock provided for rear door was rusted open did not work, it needed WD-40. Poor attention to simple details.Heather S.
El cliente no dejó un comentario.Jennifer W.
El cliente no dejó un comentario.Jack A.
El cliente no dejó un comentario.Lydia V.
El cliente no dejó un comentario.Michelle A.
El cliente no dejó un comentario.David K.
El cliente no dejó un comentario.SHERWYN W.
Easy check in and returnDEBORAH S.
El cliente no dejó un comentario.juanquinetta R.
They were very friendly and well prepared and showed me the details of the truck cab and back door operations. The blankets were well packaged. I did find a wallet from a man in Gary and computer charging cord in the cab and mailed it to him the following week.Ronald W.
El cliente no dejó un comentario.Nicole A.
El cliente no dejó un comentario.Summer S.
Just awful. Look for a better moving service. I guarantee it will be better than this greedy company trying to squeeze you of every penny it possibly can. I drove to the dropoff location it stated only to find out they changed it without notification. I will never use this company again. I only used it in the first place because I have never moved cross country before, and I am not impressed at all. I feel like I was charged 3x more than what I experienced. Do not use this service. I would rate 0 stars if I could.Cody J.
Truck was full of mud to the point where we could barely see out the windows. I took some photos. The inside was also dusty and unkept. Also, the employee said that there was a full tank and it was less than full. Not the best experience.Tara D.
I reserved online to pick up the truck before the office opened. The key was supposed to be in a lockbox, but they forgot to put it in. I had not wait until the store opened to get my truck, while movers sat idle at my house. The person who waited on me was not friendly, offered no apology, and seemed annoyed with having to help me.Scott M.
Slightly tight parking.RANDALL B.
Very polite and patient with me.Jamie F.
El cliente no dejó un comentario.CHRISTOPHER P.
El cliente no dejó un comentario.Scott G.
My only concern is that your website shows at $.69 a mile and I was charged $.79 a mile today on my contract.Lisa C.
Quick in and out. Smooth pickup and return. The lady that checked me out and the guy that checked me in were both knowledgeable and friendly. The U-Haul share website is clunky when doing a return. It stopped midway thru. Mr. Wilson should be proud of this location.Paul B.
The inside of the cab had food crumbs all over the floor.Aaron F.
Uhaul was filthy. Had used socks in the seat, food in the cup holder and mashed into the car floor. And behind the seats were water bottles and a pack of black and milds. Completely disgusting. And they forgot our dolly so we had to make a trip backJennifer M.
El cliente no dejó un comentario.Tanisha M.
Much easier and kinder return scenario compared to Merrillville location.Howard D.
Renting the uhaul itself was an easy experience and the equipment was clean and in good condition. Picking it up and dropping it off took about thirty minutes each time which was very inconvenient due to the staff at the hardware storePatrick G.
Nice people in an easy to find location.Eugene R.
El cliente no dejó un comentario.john B.
El cliente no dejó un comentario.robert N.
They are VERY RUDE!!!!! They tell you one price and charge you another and when you ask why they avoid you. I work for a major trucking company and use U-Haul a lot. After this I will not be using them again! AVOID THIS PLACE AT ALL COST!!!!!!!!Peek E.
El cliente no dejó un comentario.Rick B.