Customer Reviews for Port Henry Service Center
(U-Haul Neighborhood Dealer)

222 reviews

4096 Nys Rte 9N   Port Henry, NY 12974

(518) 546-3010

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(518) 546-3010

4096 Nys Rte 9N
Port Henry, NY 12974

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Edward L. 
Rating:
5.0

Customer did not leave a comment.

JONATHANMICHAEL F. 
Rating:
3.0

Customer did not leave a comment.

Lars H. 
Rating:
4.0

The truck though clean had a VERY BAD wobble in the front end. It was almost undrivable. I used the truck because we had no other options that day.

LARRY J. 
Rating:
5.0

Perfect pickup, drop off, and billing. No hassles, fast, and easy. Moving is an annoying process but at least the truck rental went well!

Cecile M. 
Rating:
2.0

U-Haul needs to let the customer know that the location will be open or closed before the customer arrives at the location. The U-Haul sign at this particular location needs to be larger so it is more easily seen from the road.

KEVIN A. 
Rating:
3.0

Very disappointed that I made a reservation to pickup near my house and then 2 days before U-Haul called and said I had to pick up 1.2 hours away. Very inconvenient

John B. 
Rating:
5.0

Quick. Easy. Helpful staff.

BOB T. 
Rating:
3.0

Scheduling forced me to drive 2.5 hrs to get the trailer that should've been provide much closer to my location. This is Not the local dealers matter or issue - scheduling department is very very poor. I am not happy with scheduling at Uhaul!

Stephen F. 
Rating:
5.0

Clean and well cared for the guy ran Uhaul for garage in Port Henry was excellent. Very friendly knowledgable and flexible for pick up n drop off after hours of garage time. Very good experience

Sandra M. 
Rating:
5.0

Customer did not leave a comment.

RICH R. 
Rating:
5.0

Customer did not leave a comment.

leslie S. 
Rating:
5.0

Have more enclosed trailers available....Port Henry has always gone the extra mile.

Barbara E. 
Rating:
5.0

Customer did not leave a comment.

Craig B. 
Rating:
5.0

Customer did not leave a comment.

Craig B. 
Rating:
5.0

I was charged for 65 plus miles but I only went 15 not understanding this also tires on the back of the truck are terrible and had to get pulled out twice in spots that I should've had no problem with flat surface please let me know what's up with the mileage I picked it up with 109250.8 miles on it and returned it with 109265. 6

Craig B. 
Rating:
5.0

Check the fluids. We had to buy antifreeze to put in it before we moved.

Terri M. 
Rating:
5.0

no suggestions for improvement. had the equipment, and were very easy to deal with !

tom D. 
Rating:
3.0

Customer did not leave a comment.

Michael T. 
Rating:
5.0

Customer did not leave a comment.

ROBERT R. 
Rating:
2.0

I arrived at 8am to pick up my equipment and it was not ready, I had to take only the truck and return later to pick up the auto transport, mind you this took an hour out of my day to handle on top of actually having to load my stuff up. On top of that they never cleared the snow from the trailer or the box truck. Very stressful experience.

Jason Z. 
Rating:
3.0

This pickup facility was nearly 90 minutes away which was very inconvenient. The personnel were very friendly and helpful, but this is a gas station which appears to deal mainly in local customers. Other than location, this was a good place.

Neil F. 
Rating:
4.0

Drop off area after hours sign

RICH R. 
Rating:
5.0

Customer did not leave a comment.

Scott S. 
Rating:
3.0

Young man at drop off wasn't adequately trained.

Thomas M. 
Rating:
4.0

Customer did not leave a comment.

Vicki R. 
Rating:
4.0

Customer did not leave a comment.

fred G. 
Rating:
5.0

Customer did not leave a comment.

Barbara E. 
Rating:
5.0

Customer did not leave a comment.

Edward D. 
Rating:
4.0

Very satisfied with the experience.

Patricia H. 
Rating:
5.0

Customer did not leave a comment.

Benjamin W. 
Rating:
2.0

No assistance with connecting trailer to car......after i asked he helped my husband lift onto hitch. No info on how to connect lights. No safety check we had it connected right before we left the lot. No further info given related to trailer.

Alison R. 
Rating:
5.0

Customer did not leave a comment.

SHARLEE K. 
Rating:
3.0

Customer did not leave a comment.

Dorrie W. 
Rating:
3.0

Had an issue this time I changed pickup date and the person I spoke with said that the dealer was open I drove 45 mins there and back the place was closed... then the windshield wipers were shredded and of course it rained the entire trip then you have the nerve to charge me almost 10$ for mileage.. look my account up I've used Uhaul many time in the past years not a good way to treat a loyal customer. ??

Shellie S. 
Rating:
1.0

truck was not cleaned at the time of pick up... white stuff on door and dry liquid on door all over and food in door tray.

James D. 
Rating:
4.0

The people at this place were very nice and helpful. Just moved to this area and would use them again.

Steve M. 
Rating:
5.0

Quick and easy. Was there maybe 5 minutes and on our way.

caleb A. 
Rating:
5.0

Customer did not leave a comment.

Malibu S. 
Rating:
2.0

Customer did not leave a comment.

William H. 
Rating:
4.0

Customer did not leave a comment.

JENNIFER S. 
Rating:
5.0

notify people a couple days ahead of pick up ,where to get what they need..

Robert W. 
Rating:
3.0

The store owner was bery busy the morning I picked up the trailer and yet he managed to take care of me in a timely fashion.

Patrick C. 
Rating:
5.0

Good and professional

Al G. 
Rating:
5.0

Install electric window on driver side—those crank windows are very difficult when paying tolls at a toll booth!

Linda R. 
Rating:
5.0

Customer did not leave a comment.

John Z. 
Rating:
5.0

Customer did not leave a comment.

John Z. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Andrew L. 
Rating:
4.0

Customer did not leave a comment.

Kathleen D. 
Rating:
5.0

Amanda was great, she got us on our way quickly!

PETER F. 
Rating:
3.0

The Manager made our drop-off a quick and easy one.

Richard M. 
Rating:
3.0

Same

Shellie S. 
Rating:
5.0

Quick and smooth transaction. We were on the road with our rental quickly and returned it. They were very friendly aand helpful. Very happy!!!

crystal J. 
Rating:
5.0

Customer did not leave a comment.

Danielle W. 
Rating:
5.0

The guy at this location was extremely helpful. Would highly recommend this location.

lisa G. 
Rating:
5.0

My drop off experience was a very smooth transaction. John and Mike made it a great experience. I highly recommend this location. Thank you so much!

Marla R. 
Rating:
5.0

Customer did not leave a comment.

Naomi T. 
Rating:
5.0

Customer did not leave a comment.

Julie F. 
Rating:
5.0

Customer did not leave a comment.

Roger C. 
Rating:
3.0

Customer did not leave a comment.

Larry C. 
Rating:
5.0

Your website showed a trailer available at location that I originally wanted to pick up, only to find out that I had to drive 40 minutes each way out of my way to get the trailer. You need to present trailer availability when reservation is made, not the day before. Aside from that, no other issues.

Edward M. 
Rating:
5.0

Customer did not leave a comment.

Jon B. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
4.0

Customer did not leave a comment.

Stephanie W. 
Rating:
3.0

The transmission in the UHaul was sluggish. It had a little trouble going up some of the hills. It also had some trouble going from a stopped position to accelerating. I mention this to the employee when I dropped it off in New Windsor, N.Y.

sarah B. 
Rating:
5.0

Customer did not leave a comment.

Marie A. 
Rating:
5.0

Customer did not leave a comment.

Keith A. 
Rating:
5.0

Customer did not leave a comment.

Chrstine A. 
Rating:
5.0

The gentleman was happy and got my receipt very quickly.

Elizabeth S. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
5.0

Customer did not leave a comment.

Nicholas D. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

Mary Ellen L. 
Rating:
5.0

Customer did not leave a comment.

jim D. 
Rating:
5.0

Very friendly.

Judy R. 
Rating:
5.0

A great experience with Uhaul...all around!

david H. 
Rating:
2.0

I checked in online because it said it would cut the check in time at pick up in half. It ended up taking 25 minutes for some reason. They got the tow dolly hooked up and I drove to pick up the vehicle I was towing and the tow dolly was broken and the top was spun so I could not use it. I called and was told to come get another one so I did. I didn't have a choice. This should have been part of the post drop off inspection. What should have been an hour chore ended up taking three. I was not offered a refund or partial refund. Unfortunately, this should have not occurred and the owner should have offered compensation since I had to use double the amount of gas and several more hours time I didn't have to waste.

Bryan P. 
Rating:
5.0

The owner of the location is amazing!! He made sure that it was a very smooth transaction. Would highly recommend because of him, John Eisenberg!

Marie A. 
Rating:
5.0

Very friendly folks, truck was clean and gassed and ready to go. I called to tell them I'd be late picking up was assured there was nothing to worry about, I was all set. Returned the truck after closing left key in drop box, got receipt via email today. All went great. Thank you.

ROBERT U. 
Rating:
4.0

I would have told them about the issues with the truck but they were closed when I dropped it off.

kyle D. 
Rating:
5.0

Customer did not leave a comment.

Lisa R. 
Rating:
5.0

Bummed to not remember his name but i think his name is tony if im not mistaken. He was in charge and was really, really nice and helpful. We made a mistake with our reservation and he made sure he took care of it so we won't have any problems returning it. Definitely recommend port henry NY location.

Paul Laurence S. 
Rating:
5.0

Customer did not leave a comment.

tyler R. 
Rating:
3.0

Customer did not leave a comment.

john W. 
Rating:
5.0

Owner very sincere, nice and accommodating

Peter B. 
Rating:
5.0

Customer did not leave a comment.

larry L. 
Rating:
5.0

Customer did not leave a comment.

dawn R. 
Rating:
5.0

Dropped off after hours. Easy to park and key Dropbox easy to find.

Michael P. 
Rating:
5.0

I've rented your trailers probably a dozen times from this facility. John Eisenberg usually has the one I need in stock, and it doesn't take him more than a few minutes to make out the paperwork. He is a credit to your organization. I normally only need one of your open 5' X 9' trailers for a day. They are very well-designed and serve the purpose well. By contrast, I've twice had to rent from another nearby location, when John didn't happen to have the model I needed, and something always held me up: (1) the paperwork was not done, or (2) their printer wasn't working that day, or (3) the lights on the trailer weren't working and we had to do the paperwork all over again. It always made me appreciate the Port Henry Service Center. Thanks for asking ... and by the way, I find the rates extremely reasonable.

JIM D. 
Rating:
3.0

This was the second time we dropped a truck here and both times it has not been clear what they want you to do as far as returning the vehicle. There is no indication where to park and you almost get the feeling that you are bothering the person who is supposed to check the truck in.

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

kris R. 
Rating:
5.0

Customer did not leave a comment.

Paul P. 
Rating:
5.0

Customer did not leave a comment.

KRIS R. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

John was excellent. Thank you

Karen L. 
Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

KATHY M. 
Rating:
4.0

Wish on had been available closer to home!

Ralph S. 
Rating:
3.0

Customer did not leave a comment.

David S. 
No reviews have been submitted for this location.

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