When I arrived at the location to pickup. I went into store to retrieve the keys and they kept telling me to go to lockbox outside. Went outside couldn't get the keys because I didn't have a code. The gentleman man told me that U-Haul was suppose to give it to me but U-Haul said they weren't set up for 24/hrs services that they are suppose to give me the key. It took them an entire hour to get me keys. The U-Haul was clean but the brakes are bad. They are squeaking and when I was approaching a stop sign they wouldn't stop. I returned it after that and found a family member who truck I could use. I will be contacting customer service.Arneisha S.
Customer Reviews for Pops 6
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
I appreciate the owner's entrepreneurial spirit, however, there was a TON of moving parts at the location. The location is a grocery store, a liquor store, a diner, a gambling facility, and I think the back of the building is a club. I waited for little over an hour to get the keys for the truck because the owner was so busy. Again, I appreciate anyone trying to make a life in this world, but too much was going on in the establishment and I truly feel I waited too long. The owner had to end up calling a U-Haul representative, TJ, to assist and he was very helpful. In fact, TJ helped me previously and he also ensured that I was okay from pick up to drop off. TJ is a star employee.Danielle B.