Customer Reviews for Poplar Grove Snyders
(U-Haul Neighborhood Dealer)

Rating:

5.0

Everything was fine

Rating:

5.0

Thanks for all

Rating:

5.0

Nice service. Friendly people. Highly recommended.

Rating:

5.0

Renee was very helpful and pleasant. We enjoyed interacting with her.

Rating:

3.0

Very few rental trucks...having a few more available or at least having another location provide with us needed.

Rating:

3.0

I reserved a 20 foot truck to pick up at 4pm..I arrived at 4:03. The place was closed. I called customer service. They gave me the combos for the lock box. There were only keys to a 10ft truck. I took it. When I arrived at my storage I realized there was no ramp.i was moving a piano and couches. I was able to move the couches but was not any to move piano. So I will have to react another truck arrange fire help again because I was not given the truck i reserved

Rating:

5.0

Friendly and competent staff assisted me in getting the truck. The truck was in great co diction and the two day use was uneventful

Rating:

5.0

Barb who handled the rental process was outstanding. She took the time to explain the terms of the rental and personally inspected the truck.

Rating:

4.0

Getting the truck was a process that unfortunately took an hour of my time. The U-Haul representative who arranged my reservation miscommunicated the store's opening hours. While they suggested the store would open at 8am, it didn't open until 9am. Additionally, despite the availability of a 24-hour pickup service, my reservation was not set up to accommodate this. This resulted in a delay as I was required to contact support to get access to the truck. Also, I experienced technical issues with the U-Haul mobile application. Both the location finder and barcode scanning features were not functioning, I called support and they asked me to return the truck in person inside the store.

Rating:

3.0

To ensure your return app work when returning the vehicle after hours.

Rating:

5.0

I can't think of anything that's in your control. Having gas station that's close and open late to refill is all I can think of. The woman who helped me was great.

Rating:

5.0

Nothing. Everyone was very courteous and helpful

Rating:

5.0

Easy check in and convenient.

Rating:

5.0

Same as above. Put more signs showing its a uhaul place

Rating:

5.0

So easy to drop off the truck, and they took care of the rest. Email me my receipt. Could not have been easier.

Rating:

5.0

No issues . I booked online very easy walks you step by step. Picked up my keys at the counter after I was checked in returned vehicle online and dropped keys in the drop box. Online is the way to go fast and efficient.

Rating:

1.0

At pick up poor service with actual paperwork and of course at Snyders very poor untrained personnel, fortunately will be using you guys ever again and when I do use a moving company, I’ll be using a competitor

Rating:

4.0

We rent from this place because it's very convenient, but they never seen to have smaller trucks available. When we rented today we only needed a 10 ft vehicle but all they had was 20 ft. So we had to pay the 20 ft price. There were no other locations close to where we had to go.

Rating:

1.0

Staff was unfriendly and unhelpful. This location was several miles away from the original location i reserved from, and we had to drive our vehicle because the car hauler was not available until the next day at noon. that would have delayed us a full day. Causing us to send double in gas. I Also had a 10% off text, that i was not able to use. this was because the location said they could not make any changes.

Rating:

1.0

I was charged $20 over. & took over an hour to rent the truck in the morning. Terrible experience

Rating:

1.0

Horrible experience i ever had with them, the worst.

Rating:

5.0

Very friendly service

Rating:

5.0

Clean the truck

Rating:

4.0

Very good service .

Rating:

5.0

N/A

Rating:

3.0

Ordered an appliance cart and a regular cart. Neither were in the truck when picked up

Rating:

5.0

The truck appeared clean but smelled of urine. This isn’t a reflection on the employees at the pick up location as they did wipe down the vehicle. This is the second time I have rented from uhual and the second time (different truck) that it smelled of urine. The odor was so strong, the windows needed to be open while it was raining. PLEASE provide odor absorbers for the cabs of the trucks and I will continue to rent from uhual.

Rating:

1.0

Pay attention when checking mileage on truck when returned

Rating:

5.0

Truck was clean and worked. Would like to see more smaller trucks. Will rent from them again.

Rating:

4.0

Provide signage indicating store location is Uhaul location, and that store personnel can assist w returns.

Rating:

4.0

I wasn’t able to check in or out on the app and the process was a little slow.

Rating:

1.0

I was completely overcharged! U-haul's Accountability is a complete failure the more automated they go the worst it is. It's a knife in the back of u-haul and they are failing to recognize that..... hold times on the phone are horrendous to say the least and it's all with efforts to save a dollar...BAD IDEA....I know business and the employees are very important...

Rating:

5.0

The customer rep for uhaul at this location was actually leaving for the day when I was going to drop off the truck, she came back in the store and off the clock i assumed helped me. great employee to have she should get a raise. i dropped the truck off on 10-24-2021.

Rating:

2.0

Everything was great except the woman behind the counter help me at 20 minutes when I got there 15 minutes early because she wanted to do everything on the computer when I did everything online so I didn’t have to come in contact with a person. Especially since I already had a U-Haul account.

Rating:

2.0

The lady was rude and short with me

Rating:

5.0

The drop off employee listened and was very helpful.

Rating:

3.0

Truck was great but the first customer service agent I talked to had no idea what she was doing. She said I could pay for the truck online, I called back to figure out how to do that cause I could not find it online and was told we actually can NOT pay for the truck online. When my dad went to pay, the place does not have a chip reader therfore my dad had to put it on his card.

Rating:

4.0

I completed the pre-check-in (online), yet I was asked some of the same questions when I arrived, leading to a lengthy check-in process. We would have liked for it to be a little quicker.

Rating:

5.0

terrible survey. location not the problem, but i had major problems with my rental

Rating:

2.0

The equipment was good, very clean box, no issues. The biggest issue is the time to rent and to return. Staff was good, but computer issues. It took forever to complete the computer portion of the rental. Per staff, not unusual, many customers have complained.

Rating:

5.0

your technology was very impressive for check out and contact. confirming the damage and the milage and gas was very cool. The price of the rental was absolutely insane. $2300 for a rental to Atlanta. I was desperate so I had to do it but no matter how good your technology I would not rent at that price in the future.

Rating:

1.0

My problem wasn't totally with this location. I had rented a trailer from the Forest Hills location in Rockford. When I arrived they mentioned that the trailer I reserved was not available and that it was now in Poplar Grove, thirteen miles away. Both customer service people at both locations were cold, and unapologetic. I had pre-registered, however, when I got to the location, the software was not working and I had to reenter all my information. The lady Glenda at the Poplar Grove location was a real crab and very unfriendly. Very bad all around experience.

Rating:

5.0

Process was very simple. I'll absolutely use them again.

Rating:

5.0

A few problems with the system when returning the truck. It took 35 minutes to process. No fault of the location or staff. Just an IT problem They did an amazing job. Couldn't be happier with Laura and Amanda who kept calm and did a fantastic job. Will definitely return.

Rating:

4.0

Reserved a truck at a location 2 minutes from my house with a week notice. Day before I pick it up, I am notified I have to pick it up at a different location further from my house.

Rating:

5.0

Have all the equipment at the location that one reserve's when make ng reservations online to ease the process this is the second time I reserved a truck and a appliances dolly and the appliances dolly was not available at the location .other than that I had a pleasant experience with this location..

Rating:

2.0

Inspect and maintain vehicles when they get returned! I had to waste my time and unload over 4 dozen moving blankets out of the teuck before taking it. Also when I got the truck to my home to load it up the Low oil light came and I had to again waste my time and money to go buy oil to put in the truck, it was over 3 quarts low!!! Uhaul really needs to weed out all there old vehicles. I made a 700 mile trip in a truck that had no cruise control and shook bad the whole way, the mirrors shook so bad I couldn't even make out what was behind me making this very unsafe. I will never use Uhaul again. Yes it was the cheapest out of all of them, but when they let people take the oldest vehicle in the fleet for a cross country move instead of letting them take the newer model that was empty and I'm sure full of oil thays not good customer service.

Rating:

3.0

Went to this location because the place in Woodstock, IL where I was to get my truck was closed. Had to drive 30 minutes to Snyders. Put me two hours behind schedule. Snyders is a Pharmacy. The clerk who handled my transaction was new to the process and slow.

Rating:

3.0

Rude staff members, and not trained, unknowledgeable as to what they are doing when hooking up a trailer. Luckily I knew what I was doing.

Rating:

5.0

Your customer service center sucks. I set up a reservation that was moved 30 mins away while I was in the store trying to do my pick up. Overall I will never use your service or recommend U haul to another living person. The person. I spoke to on the phone was rude and uncaring. Fortunately the person at the store that rents U haul that has 100% nothing to your company was amazing, thoughtful and kind. Your company is horrible and my family and anyone I can stop from using your service I will try my hardest.

Rating:

5.0

Nothing

Rating:

5.0

Nothing

Rating:

5.0

Service was great... everyone was very helpful.

Rating:

5.0

Keep your word. We hired you and helpers to help load and unload. The people to help unload never showed up. My 67 year old brother and me (69 year old) had to unload the truck. Thank you very much.

Rating:

5.0

Customer service at this location was excellent. They went out of their way (providing a U-haul customer service number) so that I could dispute the fuel charge (picked it up with 1/2 tank & returned it with 3/4 tank)

Rating:

4.0

I hope that a treat next customer as they did me because I might be the next customer again thanks for a good job

Rating:

5.0

Very accommodating and great to work with.

Rating:

1.0

Crap equipment, poorly maintained, lied to about equipment capabilities, poor service.

Rating:

5.0

Should probably include what neighborhood means.... not everyone uses uhaul very often, thought you could drop it back off anywhere. Had to spend an extra $70 just to bring it back to that location. Very bs

Rating:

5.0

If I registered on line why do I have to do it again at the store

Rating:

1.0

Teach them how to read a gas gauge. And if you are having people fill by the eighth of tanks make sure the gauge has that reading on it. Overall experience was horrible took way to long to rent the truck and get going.