A bunch of crooks tall charged me twice
AKEEM W
Customer Reviews for Popeye's Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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The location was fine and convienent, the problem was the rental app that s suppose to be customer friendly. The app takes too long to load the different steps. The app slow and trying to contact a representative with and issue is ridiculous. The person on the phone at the time of the reservation set it up in a location that was close and no access to the lock box, then the second location there was another person waiting on the same vehilcle, and that situation to took long to retify. It took me two and one half hour to get a truck.
Lula Jparking is not the most accesible/easy to come by, but otherwise easy drop off
Ronald WGreat customer service and people
Anthony OHuman ish was in the back of the unlocked back truck very nasty then the car was over heating
kyra kA reservation was created and confirmed for 7/12/2024 at 12:30 p.m. We were told that the system was not working. We were renting the vehicle to pick up some furniture by a designated time.. We waited until 2:30 p.m. After we called the customer service number, they said that the transaction could've been done manually. Due to the delayed rental, we didn't arrive until 4 p.m. We didn't arrive to our destination until 5:25 p.m. We had to leave the keys in the orange box. This is unacceptable and not what we expected from a well-known company. I am asking for a refund!!
Dione RIt was a very smooth transaction. Everything was straight forward, employees were knowledgeable and very helpful. I would use this company again and would certainly recommend them.
Joe FHorrible experience and service rude and liar's I call customer support so they could help me and they didn't also.
Franchieska OAll good
RONNY NTell the owner to not play around… sometimes people are in a hurry.
Roslyn TUhaul can answer the phone faster, and be ready for anything that can interfere with reserving a uhaul. Compensate those that the company puts at an inconvenience.
Syra TI don't believe improvement is needed at this point. Everyone was professional and directions were clear. I had no issues what so ever. I would receive services again.
Krystal FThe only thing that I want you to improve is : please try to have som pick up trucks
junior pMore vehicles
Emerson JOverall, my experience with Uhul was quick and fast. The van that was given needs a Wheel alignment.
Nadya TMechanical daily checks and much much much much more etc.
Ranford PDisponibilidad
Thomas MThe van is not clean
Abbas SThere is nothing needed for improvement. The service was excellent
Keneson LKeep growing excellent service I will definitely use this location services
Alejandro RGood.
Lee LEverything is perfect
Christophe ODirty Van, with safety hazards
Elisaul RVery good service
Marco RNot the site's fault but it is a bit difficult to find parking when returning a van.
daisy oSí
ROBERT GThe u-haul truck wasn't ready. I waited 25 minutes for another van which was defective back doors, was severely damaged, and low tire pressure. I was charged a cleaning fee of $35 because their was dirt on the driver's side floor after. I swept out the debris from my boots but guy stated that I will be charge a fee unless I clean the mat. I should have to pay for anything because there is dirt on my boots. I should have left after he gave me the wrong keys to the second truck and had me walk a full block to find the right van. The worst experience I have had with uhaul. The outside of the vehicle was dirty as well as the inside of the vehicle (back of the truck). The owner of this uhaul has special and personal rule for their uhaul. Buyer be ware.
Yolanda Gnothing your service is great!
Harold WVery good customer service
fran oEverything was good
jacqueline fEven though it's not the location's fault, there needs to be better arrangements for parking returned vehicles.
James JBueno
rakesh jMissing sparking plug.Steering shaking& brakes hard to stopping car
Akhter AThe cab was dirty it was boxes and creats and a bag tshirt
MAKIYA NGreat Experience
Denise WClean the van
Larine MNinguno
Luis RWorst experience
rivera gVehicle had prior damage to it and charged us for the damage unacceptable will never rent from this location again completely discouraged from renting with uhaul again
Tracy GA little cleaning
DAVID Lmy delivery was in the Bronx not in Brooklyn what they are doing is called stealing and I delivered it on Saturday and today they continue to charge me
EDER SYou Can make sure that the back of the trucks are clean for the customer. So that the furniture or whatever we are putting their remains clean and un damaged. Gracias
Carolyn GIt's a little pricey. But it did the job.😊
JULIOA CGood service, thanks
Giash HThe representative wasn't present and had to go back three times . Later I was handed key by a 3rd party at 0935 while my booking was from 0900 for a dirty Van which windshield was covered by thick solid ice and no equipment to clean it. Fuel was low and had no direction what to do or how the fueling works as I was a first time uhaul customer. Worst experience ever and not worthwhile.
MD MNothing to improve. Guy that works there is the best. Great service! I recommend to ALL.
Phillip C