Customer Reviews for Pool & Spa Clearance Center
(U-Haul Neighborhood Dealer)

248 reviews

108 Faulkner Rd   Commerce, GA 30529

(706) 423-0045

Office Hours

  • Mon-Sat: 9 am–6 pm
  • Sun: 12 pm–6 pm

Services at this Location:

Contact Us

(706) 423-0045

108 Faulkner Rd
Commerce, GA 30529

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–6 pm
  • Sun: 12 pm–6 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

SEUNGHYUN HWANG 
Rating:
5.0

Very friendly people

Shannon Wingo 
Rating:
3.0

Customer did not leave a comment.

Leah Kim 
Rating:
1.0

Owner was rude and disrespectful had to get area manager involved

Justin White 
Rating:
3.0

Customer did not leave a comment.

Dylan Mote 
Rating:
3.0

Customer did not leave a comment.

Roman Cunningham 
Rating:
3.0

No employees were present at the time of drop off, every one called in sick for the day.

William Hall 
Rating:
5.0

Front desk assistant did great. He asked me if I want the insurance or not, he was very clear and friendly.

FERNANDO MEZA 
Rating:
3.0

Customer did not leave a comment.

FERNANDO MEZA 
Rating:
5.0

Customer did not leave a comment.

Jerry Thomas 
Rating:
5.0

Customer did not leave a comment.

Dexter Sims 
Rating:
5.0

Very helpful and nice

Charles Brunson 
Rating:
5.0

Customer did not leave a comment.

gilbert harrell 
Rating:
4.0

Customer did not leave a comment.

GLENN WILSON 
Rating:
2.0

No signs to direct where to go or park for after hours drop off, lot was very disorganized and cluttered and messy, looked like rundown trailer and no professional looking at all.

Peryn Reser 
Rating:
5.0

Customer did not leave a comment.

Geter Owens 
Rating:
5.0

Customer did not leave a comment.

Sarah Youngblood 
Rating:
5.0

Customer did not leave a comment.

Clevon Thomas 
Rating:
5.0

Customer did not leave a comment.

Justin Barnett 
Rating:
5.0

Customer did not leave a comment.

Robert McDonough 
Rating:
3.0

Customer did not leave a comment.

Robert Harrison 
Rating:
5.0

Everything was great

Terry Schwock 
Rating:
3.0

Customer did not leave a comment.

Adam Griffee 
Rating:
5.0

Customer did not leave a comment.

BOBBY BROWN 
Rating:
1.0

Customer did not leave a comment.

Knox McDuffie 
Rating:
4.0

The back latch to the door got stuck was unable to pull down I had to drive it several times with it up because I was unable to fix it

Sandra Little 
Rating:
5.0

Customer did not leave a comment.

MarkA Hill 
Rating:
5.0

Gentleman at pick up was very nice but he was not knowledgeable in the process of everything being completed online prior to pick up therefore we were not able to "skip line" and pick up keys which delayed us by atleast 30 mins. Not to mention we could not add or upload new pictures of the truck and odometer upon pick up which made it appear as though we were picking up a U-Haul with some type of trailer attached which was not the case. Having someone with knowledge would've been helpful upon pick up. To make matters worse we picked up the U-Haul with under half tank but were told upon return it must be on 7/8 tank "same condition as when picked up" which was also not the case. We know gas prices are through the roof right now but we ended up having to put $97 in the U-Haul to return and drove a total of 44 miles. Ridiculous when we know there wasn't 7/8 tank upon pick just like we knew there was not a trailer attached. At drop off CJ was very nice and knowledgeable but unfortunately as he said, pick up process changed the trajectory of drop off process which was out of his control. Needless to say, next time (if there's a next time) we will skip the online process and complete everything in house because we feel certain the info on our reservation was the prior renters and not ours.

Christy Gill 
Rating:
4.0

Customer did not leave a comment.

Timothy Dorsey 
Rating:
3.0

Customer did not leave a comment.

Kevin Strickland 
Rating:
4.0

Customer did not leave a comment.

ROBERT CAMPBELL 
Rating:
5.0

Customer did not leave a comment.

Julie Smith 
Rating:
3.0

Customer did not leave a comment.

SANDRA NEVES 
Rating:
5.0

Customer did not leave a comment.

Rafael Yi 
Rating:
4.0

Customer did not leave a comment.

Mayra juarez-barriga 
Rating:
4.0

Customer did not leave a comment.

Joel Lowery 
Rating:
5.0

Very helpful and friendly.

Frank Roberts 
Rating:
5.0

THIS COMMENT IS NOT ABOUT THE PLACE AND THE PERSON WHO VERY FRIENDLY ATTENDED ME IN THEIR BUSINESS, WHERE I PICKED UP THE TRUCK, IT IS ABOUT THE LOGISTICS AND THE HORRIBLE AND NO COVERAGE OF THE SERVICE PROVIDED BY U-HAUL It is the worst truck rental service , they are not reliable, they ruined what one of the happiest of my family is going to go to his new home, I made the reservation with enough days in advance and set up the pick up via mobile at 6:00 pm in the same place where I have a self-storage resulting that U- HAUL made the decision to relocate the van just 1 hour and 30 minutes from where I live, not happy with that so they took the liberty of changing the collection mode and I was not going to be done by mobile but directly at the counter, thus making it impossible to pick it up after 6:00 pm. I call customer service and the only solution they give me is to change my reservation the next day at 9:00 am in the same place at 1 hour and 30 minutes. Now I ask who is responsible for the emotional damage they caused to me and my family. who is responsible for the lost time ??? Who is responsible for with only 3 and a half hours they warned me of the schedule change and ruined our moving day? Who is responsible ???? Who is responsible for the excessive payment that I had to make in gasoline for both the truck and my car? everything happens the same day that should be my move

ALEXANDER MEWSCHA GONZALEZ 
Rating:
5.0

Manager was very understanding and helped me extend more days to my u-haul truck.

Maricel Lustre 
Rating:
3.0

Customer did not leave a comment.

Richard Huycke 
Rating:
4.0

I was way over charged I am trying to get this resolved immediately they said I could drop off at a different location but then charged $449.00 for a 3 day rental and 41.9 miles used!

Donnie Shirley 
Rating:
3.0

Everything with the location was fine, but the U-Haul app does not work. I took me an hour to figure out how to return the equipment electronically. I was on hold for customer service for almost 30 minutes and never spoke to anyone. I eventually figured out how to do the return with a browser instead of the app. INFURIATING!!!!!

John Dawson 
Rating:
5.0

Customer did not leave a comment.

HUBERT WILLIAMS 
Rating:
1.0

Customer did not leave a comment.

JEREL WRIGHT 
Rating:
2.0

Communication with the team members. The truck I rented that day wasn’t even check in from the last use when I tried picking it up causing me to wait 30+ mins to get the truck myself.

Alexis Sorrow 
Rating:
4.0

Customer did not leave a comment.

LAURA MORRILL 
Rating:
1.0

The location I signed up to return my truck at on the website does not exist. It was a vacant building that hasn't been occupied by the company listed on the website. I came here instead (driving further and adding more miles that I had the joy of paying for) and after using the mobile return and placing the keys in the drop box as directed by the website/mobile return I'm being charged an extra day rental fee. I returned the truck at 2:20pm on Saturday and the reservation was until 7:30am Sunday. I can only assume that the mobile return did not go through (I was in an area with poor signal) and this location did not check the drop box until Sunday night and now I'm supposed to pay an additional 40% charge! That's ridiculous. There is no reason that I should be paying the additional fee. And will be disputing this charge eith UHAUL and my credit card company. I expect and answer from UHAUL explaining why I'm being charged an additional day when I returned the truck 17 hours before it was required to be returned.

Robert Tucker 
Rating:
5.0

Customer did not leave a comment.

DALE TURRILL 
Rating:
1.0

The lady that was there was not friendly and just wanted to go home. I tried to make friendly conversation and she just ignored me. After printing out my paperwork she told me the trailer number and told me to go get it myself and that it shouldn’t be that hard to do by myself. So I drove all the way to the back of the lot, backed up to the trailer, lifted and hooked up the trailer, checked the lights and had to get in and out of my vehicle to walk around multiple times to check the hazards and signals. I then left. When I came back to return the trailer, I walked into the office and she told me just to put it back where I got it. So I than unloaded the trailer by myself. Aweful customer service. The office was full of junk, dirty, and smelled of chemicals. I have used uhaul many times, as well as the company that I work for. I actually used uhaul to move down here to Georgia with my company and haven’t had such a bad experience.

Matthew Drinkwater 
Rating:
5.0

Everything was just fine. No problems, no worries, no concerns. Overall a very good experience and would definitely recommend them. Was in and out very quickly, and didn't waste no time at all. Thw price was very reasonable considering it was the biggest uhaul they had, but it was not badly priced. Thanks so much for the experience and I will definitely be looking forward to doing business with you all again. Stephanie Phillip's.

STEPHANIE PHILLIPS 
Rating:
1.0

Don't rent at this location

Robert Herman 
Rating:
5.0

Customer did not leave a comment.

JOHN DAVIES 
Rating:
5.0

Customer did not leave a comment.

Billie Thompson 
Rating:
3.0

Stop charging 99c a mile for mileage... ridiculous I’ll never ret from haul again, and I’m an over 30 customer... no more

JAMES SPENSLEY 
Rating:
5.0

Customer did not leave a comment.

Norman Shiver 
Rating:
5.0

Very friendly.

TIMOTHY LONG 
Rating:
1.0

Refund Charged me for a rental I didn’t have two weeks after I returned truck

Gerald Long 
Rating:
5.0

Customer did not leave a comment.

TONY BRADBERRY 
Rating:
4.0

The people at the location was great lot of help

danny peek 
Rating:
5.0

Customer did not leave a comment.

LUIS COLON 
Rating:
4.0

Very satisfied

LARRY DUNAGAN 
Rating:
2.0

Customer did not leave a comment.

ALBANY SEXTON 
Rating:
5.0

Very nice people

ANTHONY CORRADO 
Rating:
5.0

Great people!

Greg Buchnowski 
Rating:
3.0

Customer did not leave a comment.

Kenneth Griffith 
Rating:
5.0

the lady that took care of me was great and very nice.

Bobby Sloan 
Rating:
5.0

Nothing had exactly what I needed to get the job done thanks

KENNETH WELLS 
Rating:
3.0

Customer did not leave a comment.

Michael Phan 
Rating:
5.0

Customer did not leave a comment.

brian freeman 
Rating:
5.0

Customer did not leave a comment.

Preston Dilley 
Rating:
5.0

CJ was very courteous and extremely helpful.

Michael Marlin 
Rating:
3.0

Customer did not leave a comment.

Elliott Snelson 
Rating:
5.0

Customer did not leave a comment.

JAMES HLASTALA 
Rating:
2.0

paid for the rental and had to go get a 2" ball hitch and when I returned to sign the agreement, when I returned noone was there and they didn't close for 2 more hours.

Justin Winstead 
Rating:
3.0

Customer did not leave a comment.

Alton Garner 
Rating:
4.0

Just make sure they know to response to text message ASAP

Ricky Brooks 
Rating:
5.0

keep on doing a great job

Juan Marchan 
Rating:
5.0

Customer did not leave a comment.

Richard Behrens 
Rating:
4.0

Customer did not leave a comment.

Glen Davis 
Rating:
5.0

Thos company was the best experience I have had in my 50 yrs of renting Uhals. Very professional. They went out of their way to help me. I will only use them and highly recommend them to everyone I know.

Staci Kimbler 
Rating:
5.0

The staff at this location is wonderful, we have notes from them several times and will keep going back. Great people means repeat business!!

LYN SIMMONS 
Rating:
5.0

Customer did not leave a comment.

Bryan Wilder 
Rating:
5.0

Customer did not leave a comment.

Candy Loudermilk 
Rating:
5.0

Great customer service an very friendly helped me right away very great place

Robert Harrison 
Rating:
5.0

Great customer service and friendly personalities. On our return, we purchased a shed from them. Excellent place to go for uhaul or a shed.

Donna Mull 
Rating:
5.0

Customer did not leave a comment.

Charles Streisguth 
Rating:
3.0

Customer did not leave a comment.

Nate Johnson 
Rating:
5.0

Customer did not leave a comment.

Judy Greer 
Rating:
5.0

Customer did not leave a comment.

Stephanie Hill 
Rating:
5.0

Everything was great

Dewey Thompson 
Rating:
5.0

Customer did not leave a comment.

Samatha Gonzalez 
Rating:
5.0

Customer did not leave a comment.

Judy Greer 
Rating:
5.0

Customer did not leave a comment.

Judy Greer 
Rating:
4.0

Customer did not leave a comment.

Alexis Sorrow 
Rating:
4.0

Customer did not leave a comment.

Scott Mather 
Rating:
5.0

They were very friendly. No issues with drop off.

Tiffany Bish 
Rating:
5.0

I had excellant service

George Ferguson 
Rating:
5.0

Customer did not leave a comment.

REED CATLETT 
Rating:
5.0

Very nice to do business with.

Dewey Thompson 
Rating:
5.0

The representative that assisted me during my pick up was very helpful and thorough in explaining the uhaul process. I dropped off my uhaul and keys before hours and when I went to the website I could not locate my order to start a return. I had to call the location later and explain the issue.

Liana Busby 
No reviews have been submitted for this location.

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