Customer Reviews for Pony Express
(U-Haul Neighborhood Dealer)

1,142 reviews

1261 N Lakeview Av Unit J   Anaheim, CA 92807
(Just north of La Palma on Lakeview)

(714) 779-1340

Office Hours

  • Mon-Fri: 9:30 am–4 pm
  • Sat: 9:30 am–1 pm
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: 10:30 am - 4:00 pm

Services at this Location:

Contact Us

(714) 779-1340

1261 N Lakeview Av Unit J
Anaheim, CA 92807
(Just north of La Palma on Lakeview)

Services at this Location:

Office Hours

  • Mon-Fri: 9:30 am–4 pm
  • Sat: 9:30 am–1 pm
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: 10:30 am - 4:00 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Humberto Urbina 
Rating:
2.0

Mobil system didn’t work

GREGORY GUZMAN 
Rating:
5.0

Everything was excellent 👌🏽

David Hernandez 
Rating:
5.0

The online vehicle return app was awful due to the failure of the geolocation piece. What should have taken minutes took more than 20. Please fix that.

Curt Ruther 
Rating:
5.0

Friendly, kind, very pleasant experience

LINDA COOVER 
Rating:
5.0

FIX THE APP....to many steps to return.

ANTHONY DIMEO 
Rating:
5.0

Customer did not leave a comment.

Lisa Ross 
Rating:
4.0

Customer did not leave a comment.

stephen Minor 
Rating:
5.0

Customer did not leave a comment.

John Guirguis 
Rating:
1.0

Customer did not leave a comment.

anthony WILKINSON 
Rating:
5.0

Customer did not leave a comment.

christine weber 
Rating:
5.0

Very friendly & helpful. .

Judy Binning Pratt 
Rating:
5.0

Customer did not leave a comment.

KURT WILLIAMS 
Rating:
5.0

One of the best experiences in renting from uhaul! John is fantastic!

Carlos Rivera 
Rating:
5.0

Customer friendly and great service always . Ty

Rosemary Johnson 
Rating:
5.0

Pony Express has always offered us the best rental experience - ease of use, friendliness, cleanliness and accessibility. Top-notch customer service.

craig skeen 
Rating:
5.0

Excellent Customer Service & very helpful on how to drop off overnight Thank you E. Espinoza

Eliazar Espinoza 
Rating:
5.0

Very friendly personnel. No problems whatsoever.

DON BRYAN 
Rating:
1.0

I will never use this location or recommend it. It was complicated and stressful to try and pick up my U-Haul thru the mobile process while the store was closed and the equipment I rented was not in the truck as it was supposed to be. I had to waste more time on my moving day to drive to a separate U-Haul location and pick up my equipment. AWFUL!!!

Laura Uraine 
Rating:
4.0

Would be useful to be able to pay with alternative credit card under my partners name

Robert Karlsson 
Rating:
5.0

Customer did not leave a comment.

Maureen Lloyd 
Rating:
5.0

I arrived an hour past closing time and the closing person come out tracked me down in the parking lot to help me. PONY EXPRESS will have my business going forward. I will need to rent an upcoming UHaul truck next month for my elderly father and will go to PONY EXPRESS to get it. They are the perfect location, low priced Union 76 gas station with semi/truck lanes is a stones throw and well run Public Storage is across the main road. Anyone in this area need an all-in-one hub for shipping, mail services, UHaul and storage, look no further, PONY EXPRESS is it.

Edward Reynolds 
Rating:
5.0

Customer did not leave a comment.

Robert Christopher 
Rating:
5.0

Everything was just perfect! The team at Pony Express was super friendly. This process could not have been any smoother.

Jasmin Patel 
Rating:
5.0

Very helpful and always a pleasure to deal with. Great customer service and was able to help in short amount of time.

JOSEPH DICTADO 
Rating:
4.0

Customer did not leave a comment.

Kenneth Farah 
Rating:
1.0

Customer did not leave a comment.

arturo hernandez 
Rating:
5.0

Customer did not leave a comment.

charles Treister 
Rating:
3.0

No comment.

Zita Villanueva 
Rating:
5.0

The back of the truck was not swept out from the previous person but I did make sure to do it since it is a requirement. There wasn’t much in there but a few small trash items and some debris

Kathleen Mendoza 
Rating:
5.0

Customer did not leave a comment.

Deborah Delbridge 
Rating:
5.0

Customer did not leave a comment.

Troy Shaffer 
Rating:
5.0

Friendly and caring people; easy to use App. Good job!

Dongchul Hyun 
Rating:
5.0

John is THE best. He makes every rental experience a pleasure. Super efficient, friendly, trucks and vans are very clean.

paula haddad 
Rating:
5.0

Such a great experience and convenient, easy five stars

henry Lloyd 
Rating:
5.0

Customer did not leave a comment.

Timothy Rhee 
Rating:
5.0

Very good service , Truck was all set for pick and well informed on all criteria.Can recommend this U Haul service and location. 5 stars

henry Lloyd 
Rating:
5.0

The owner is so friendly, kind, helpful, and maintains his trucks. I’ve always had an excellent experience at this location and will continue to rent from this location for those exact reasons. Keep up the great work!

Amy Reynolds 
Rating:
3.0

The instructions on returning the padlock are confusing

Mario Barboza 
Rating:
3.0

The man who assisted me was very anxious about the time I came to pick up and drop off the rental. I reserved it for 10:30 AM and at 11:00 AM he called me 3 times (I wasn't near the phone) to see if I was coming to pick it up, even though I had already given a card to hold the reservation. I reserved the van for two days, and I was supposed to drop it off by 11:55 AM on Saturday. I was driving back at 10:00 AM, and again, he is calling me while I am driving, to check if/when I am bringing back the rental, even though I am two hours early. Not late AT ALL. I was really annoyed. I was in the middle of moving, I was already very stressed and anxious, I didn't need the U-Haul place adding additional stress and anxiety. Especially when I did absolutely nothing to warrant his micro-managing of the situation. NOPE!

Jennifer Kitzman 
Rating:
5.0

Nothing I can think of, everything was perfect!

Deborah Gloates-Meagher 
Rating:
5.0

The owner was pleasant, efficient and helpfull

George Inman 
Rating:
5.0

Customer did not leave a comment.

Patricia Fuentes 
Rating:
5.0

Nothing, everything was great, from the pickup (John is a very friendly person and very helpful) no upsell on anything. Enjoyed the experience. Definitely will return and refer the place to friends and family.

Alfredo Gonzalez 
Rating:
5.0

Everything and everyone was awesome!

Renee Enos 
Rating:
5.0

Customer did not leave a comment.

Robert Cavanaugh 
Rating:
5.0

It was a wonderful experience

fernando leal 
Rating:
5.0

Your service agent was exceptional!!

sophia avila 
Rating:
4.0

Customer did not leave a comment.

Ashish Mehta 
Rating:
5.0

Customer did not leave a comment.

Michael Hutchings 
Rating:
5.0

Customer did not leave a comment.

ELMER AGUILERA 
Rating:
5.0

Customer did not leave a comment.

Jason Urbaniec 
Rating:
5.0

Customer did not leave a comment.

tom rubio 
Rating:
5.0

second time dropping off one way uhaul rental here. It’s super easy and will definitely come back for any future needs. The owner is super responsive and helpful.

Sandi Wenas 
Rating:
5.0

Customer did not leave a comment.

tyruss botts 
Rating:
5.0

Customer did not leave a comment.

KRISTINE HUSTON 
Rating:
5.0

Customer did not leave a comment.

Bryan Alvarado 
Rating:
5.0

Thank you.

Ken Self 
Rating:
5.0

Ken was awesome to work with and willing to explain the details of the contract!

David Theriot 
Rating:
5.0

Customer did not leave a comment.

Kevin Nguyen 
Rating:
5.0

Everything is good, 100% I recommend

ALBERT crespo 
Rating:
5.0

Customer did not leave a comment.

paula haddad 
Rating:
5.0

Customer did not leave a comment.

Patrick Whiting 
Rating:
2.0

Not worth the money

Michelle De Risio 
Rating:
5.0

Customer did not leave a comment.

Samer Moussa 
Rating:
5.0

A+ location high recommendation

ALBERT crespo 
Rating:
5.0

Make sure the windshield is clean. And check the shift knob. (Sticking trying to shift). Customer service and convenience are top notch.

Ryan Gauntner 
Rating:
5.0

This location has been so great with always being courteous, prompt and keeping their trucks and vans clean. I love that the gas tank has been full when we rented even though it’s a small detail. I will be using this location from now on.

Jungwoo Choi 
Rating:
5.0

very happy. excellent service

Mike Wendell 
Rating:
5.0

Customer did not leave a comment.

Bryan Johnson 
Rating:
5.0

Nothing everything was perfect

Stephanie Buchert 
Rating:
5.0

Truck was in great shape. Only complaint was it smelled a lot like smoke in the cab : ( Nothing helped to defuse cigarette smell, very annoying, gross & unhealthy.

Alfredo Escareno 
Rating:
5.0

Customer did not leave a comment.

Victoria Farrow 
Rating:
5.0

They guy behind the mask was the coolest guy ever. Professional, friendly and funny.

christopher walther 
Rating:
3.0

Pros -This is convenient and there is a gas station next door (expensive) for refueling. Prices are decent and you can rent without too much prior notice. Cons -They use the uhaul App and if it doesn't work on your phone for some reason, you are out of luck. The store does not keep the posted hours, so you cannot get help if they are closed early.

Barbara Wright 
Rating:
2.0

The online mobile check-in process is horrible. It took 45 minutes to get thru to get the vehicle and I still had to call someone to get the code to unlock the lock just to get in the vehicle.

Sean Stiles 
Rating:
5.0

Always go above and beyond to meet my neds

leslie buckley 
Rating:
5.0

I appreciate all of the help and making the rental process smooth.

Andrew Yoo 
Rating:
5.0

Was great

Jordan Bannigan 
Rating:
5.0

Customer did not leave a comment.

DEBBIE CRUZ 
Rating:
5.0

Was easy and quick

Jordan Bannigan 
Rating:
4.0

Easy process

Paulette Fletcher 
Rating:
5.0

Customer did not leave a comment.

David DesVerney 
Rating:
4.0

Customer did not leave a comment.

tarek tabbaa 
Rating:
2.0

My reservation was supposed to come With an appliance dolly and blankets which I paid for but didn’t. I had to drive 20 min out of my way to another location to get them. It delayed my move and was not happy.

Arash Yusufzai 
Rating:
5.0

Customer did not leave a comment.

Alan Wright 
Rating:
5.0

Customer did not leave a comment.

steven villalobos 
Rating:
5.0

Customer did not leave a comment.

Brent Kanitra 
Rating:
5.0

Repeat customer and will be back I’m sure….thank you

Vincent Truong 
Rating:
5.0

Customer did not leave a comment.

christopher marocco 
Rating:
4.0

Customer did not leave a comment.

becky kos 
Rating:
5.0

Customer did not leave a comment.

Johara Garcia 
Rating:
5.0

Very helpful and courteous. Great service.

Brent Kanitra 
Rating:
5.0

Excellent customer service

subhash kharbanda 
Rating:
3.0

Improve the pickup process.

Rolando Mendez 
Rating:
5.0

Customer did not leave a comment.

chester mojica 
Rating:
5.0

Customer did not leave a comment.

Joshua Vergara 
Rating:
5.0

Uhaul could offer a percentage refund for early return.

Anita Shell 
Rating:
5.0

Customer did not leave a comment.

Michael Wakely 
Rating:
5.0

Customer did not leave a comment.

CAMBRIA HARRIS 
No reviews have been submitted for this location.

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