Customer Reviews for Pony Express Mail Station
(Distribuidor de U-Haul del vecindario)

1,000 comentarios

1261 N Lakeview Av #J   Anaheim, CA 92807
(Just north of La Palma on Lakeview)

(714) 779-1340

Horarios de la ubicación

  • Lun. - vie.: 9:30 a. m. - 4 p. m.
  • Sáb.: 9:30 a. m. - 1 p. m.
  • Dom.: cerrado
Horario especial
  • 5/30/2022: cerrado
  • 6/3/2022: 12:00 p. m. - 4:00 p. m.

Servicios en esta ubicación:

Contáctanos

(714) 779-1340

1261 N Lakeview Av #J
Anaheim, CA 92807
(Just north of La Palma on Lakeview)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 9:30 a. m. - 4 p. m.
  • Sáb.: 9:30 a. m. - 1 p. m.
  • Dom.: cerrado
Horario especial
  • 5/30/2022: cerrado
  • 6/3/2022: 12:00 p. m. - 4:00 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Nothing I can think of. Place was easy to find and I think it took less than 5 minutes to go through paperwork to get the van. Nothing unexpected, which means the rental went perfect.

Alan H. 
Clasificación:
5.0

Excellent service

MOHAMED G. 
Clasificación:
5.0

El cliente no dejó un comentario.

john H. 
Clasificación:
5.0

You already have fast and friendly service just keep it up

andrew M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dean G. 
Clasificación:
5.0

El cliente no dejó un comentario.

peiheng W. 
Clasificación:
5.0

John is a curious guy . Gets you going faster that NASCAR pit crew.

DAVID R. 
Clasificación:
5.0

Amazing Customer Service

timothy F. 
Clasificación:
1.0

Customer service representative was rude and not helpful

joseph M. 
Clasificación:
4.0

A

Peter W. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julie D. 
Clasificación:
5.0

Nothing!

Elisa M. 
Clasificación:
5.0

Great customer service, gave easy instructions and was very helpful throughout the process.

Denisse B. 
Clasificación:
5.0

The owner of this location was helpful, considerate and had excellent communication.

Wesley C. 
Clasificación:
5.0

El cliente no dejó un comentario.

gaston C. 
Clasificación:
5.0

El cliente no dejó un comentario.

patty R. 
Clasificación:
5.0

El cliente no dejó un comentario.

lisa A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Norman V. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christine F. 
Clasificación:
5.0

El cliente no dejó un comentario.

gerald B. 
Clasificación:
5.0

El cliente no dejó un comentario.

tona C. 
Clasificación:
3.0

Ever since I used uhaul services my email account has been bombarded with spam. Great job alienating customers. Won't be using again.

Matthew N. 
Clasificación:
5.0

The operator of this facility has superb customer service and cares about the customer.He did a great job!

Rocco A. 
Clasificación:
5.0

Super friendly staff. Great customer service.

Brian W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian F. 
Clasificación:
5.0

drop of the mileage price

Mohamed G. 
Clasificación:
5.0

El cliente no dejó un comentario.

damima H. 
Clasificación:
5.0

John was great! We will use him again for sure!

Janine L. 
Clasificación:
5.0

Outside was really dirty but inside was very clean.

Gloria M. 
Clasificación:
5.0

El cliente no dejó un comentario.

TRAVIS L. 
Clasificación:
5.0

John is the best at getting me in and out. Other U-Haul experiences have been terrible, The U-Haul on 858 S Placentia Ave, Placentia, CA 92870 always had me waiting there for about an Hour and the most was about 3 hrs. because they couldn't figure out my account. John has always been the best to rent from.

Manuel F. 
Clasificación:
3.0

El cliente no dejó un comentario.

Richard M. 
Clasificación:
5.0

I always rent my u hauls from Pony Express . John and his wife are awesome people and are the reason I am a huge fan of U haul. . You are the only company I use for both business and personal. !! U haul a fantastic company and an incredible technology investment to make the process seamless. Daniel Zettler

dan Z. 
Clasificación:
5.0

Very professional service.

valentine L. 
Clasificación:
5.0

The gentleman running the counter was so friendly, helpful, and fast. I love the fact that there is a drop box so that we can return the truck when the office is not open. And you can pick up the truck when the office is not open also! Wonderful! The price per mile is slightly higher than nearby Budget and Penske; but the reviews on both of those places were so bad (rude; bait and switch) that I felt it was worth it to pay a little bit more so that I was not adding more potential stress onto a day which is stressful already since moving is always stressful. You definitely need to rent your boxtruck at this UHaul location.

MELANIE E. 
Clasificación:
5.0

Awesome customer service. Great truck. I will use you again. Thanks.

William T. 
Clasificación:
5.0

As always the owner was very accommodating per our request. Nice and friendly staff.

mark M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kavin M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Matthew W. 
Clasificación:
5.0

Absolutely amazing experience with this location. Owner was super friendly, had excellent communication, and really did a great job! I'll certainly be back to rent trucks from here again!

thomas B. 
Clasificación:
3.0

I just dropped it off did not go inside or interact with anyone but the process was easy and convenient

Keri D. 
Clasificación:
3.0

When we arrived to pick up our truck, the truck was filthy dirty on the outside and all the other trucks were nice and clean. This was not a HUGE deal but it would have been nice to get a clean truck. When we followed the directions to retrieve the key, the combination lock which would allow us to access the key to our assigned truck was actually put on the WRONG truck. It took 20 minutes to figure it out and the owner had to call us to explain what had happened and to help us. On a positive note, the owner was very nice and he was accommodating and eventually was able to help us. There was not much gas in the truck when we picked it up, so we immediately had to go to a gas station to put gas in. I always believed when you pick up a rented vehicle it comes with a full tank of gas and it's our responsibility return it with a full tank of gas. But the owner explained that they are only required to have a quarter of a tank of gas when you pick it up?! All in all we got of to a rocky start. But the truck performed well and we completed our move without any further incident.

Karen W. 
Clasificación:
3.0

El cliente no dejó un comentario.

David V. 
Clasificación:
4.0

A bit out of the way in a commercial area but freeway close

Daniel S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scot H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stuart A. 
Clasificación:
5.0

El cliente no dejó un comentario.

randy M. 
Clasificación:
5.0

We had a excellent experience at the Lakeview location. John made sure we had the size of truck we ordered ready to go at our desired pickup location. John was a pleasure to work with and would recommend this location if you need to rent a Uhaul.

karen D. 
Clasificación:
4.0

El cliente no dejó un comentario.

eileen H. 
Clasificación:
5.0

Customer service was excellent. Received several calls prior to my arrival, to ensure that all would be ready when I got there. Once there, papers were ready, truck outside...in and out in 10 min.

Margarita P. 
Clasificación:
5.0

Easy drop off and convenient location.

Nicholas M. 
Clasificación:
5.0

El cliente no dejó un comentario.

larisa S. 
Clasificación:
3.0

Very nice staff.

JOHN N. 
Clasificación:
5.0

WINDSHIELD WAS VERY DIRTY , OTHER THAN THAT EVERYTHING WAS GOOD .

Rafael G. 
Clasificación:
5.0

Flawless service, super helpful above & beyond. John is terrific!

Kathleen H. 
Clasificación:
5.0

Customer service at this location is second to none, staff is knowledgeable, friendly, polite and respectful, great supply of trucks and equipment always, easy reservation process, pickup and return.

Tom Z. 
Clasificación:
5.0

Excellent service

Willbert B. 
Clasificación:
5.0

Exterior of car was a bit dirty but the interior was clean. The pick up and drop off process was quick and painless. This is much easier than going to a large U-Haul facility. If I need to rent a truck in the future, I will pick this location.

Logan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyler A. 
Clasificación:
5.0

All was great!

Thomas F. 
Clasificación:
5.0

Easy, flawless experience. Friendly efficient service.

Lesley R. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVE M. 
Clasificación:
5.0

Super friendly. Easy process. A bit of a line, but the guy working was fast and efficient. Good location, would return.

Daniel M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kim H. 
Clasificación:
5.0

The truck was dirty on the outside but the inside was good. Overall, it was very easy to rent from Uhail.

edward W. 
Clasificación:
5.0

The brake is not as good as the one I used from Brea postmax, have to press very hard to stop the car

xiaohui Z. 
Clasificación:
5.0

Very professional and efficient service!

Randy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

William T. 
Clasificación:
5.0

Very friendly and willing to help.

STEVE M. 
Clasificación:
5.0

U-Haul site was down and would not accept check in from cell phone. The site is very user unfriendly. Glitchy website with no support.

GARY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Regalado P. 
Clasificación:
5.0

Most friendly owner, helped us a lot

JESUS R. 
Clasificación:
5.0

The person helping us was very friendly. He personally walked us out to the vehicle and talked us through all of the details. He then helped us adjust the mirrors for the trip before we left.

Mark H. 
Clasificación:
2.0

99 cents per mile was very expensive. Cost me bunch of money

Gyan A. 
Clasificación:
5.0

El cliente no dejó un comentario.

GILBERT M. 
Clasificación:
5.0

John Hardy was outstanding. Would highly recommend this location specifically due to the person managing it.

Tony N. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT H. 
Clasificación:
5.0

Very informative

Cindy R. 
Clasificación:
5.0

Great customer service! Very nice and helpful !

Leon M. 
Clasificación:
5.0

John who guided me throughout the rental was outstanding. Extremely thorough, knowledgeable, and friendly. I would enthusiastically recommend Pony Express to anyone needing their services.

Larry M. 
Clasificación:
5.0

The gentleman that works there is very nice and accommodating.

David A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rocky O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brett P. 
Clasificación:
5.0

Customer service was great!! Will use them again

Kelly D. 
Clasificación:
5.0

El cliente no dejó un comentario.

barry W. 
Clasificación:
5.0

The steering rocker arms were faulty. I understand that uhaul has already taken care of the faulty truck, great service

barry W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian M. 
Clasificación:
5.0

John is by far the best Uhaul Representative that I have ever met. I have been going to this location because he is fast and greets you well. The Main Uhaul in Placentia just needs more training when dealing with how they do things. John is a problem solver and I love it.

Manuel F. 
Clasificación:
5.0

Keep up the good work

walter A. 
Clasificación:
5.0

Owner is so nice and helpful. Took his time to Accommodate my needs. There is a gas station right next to pony express that makes it convenient to refill the rental truck.

Michelle H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle H. 
Clasificación:
5.0

Very fast, friendly service. Informed us of after hour drop off & made it a very easy rental which saved me time on my move.

Patricia G. 
Clasificación:
5.0

Good customer service at the pick up/drop off location. Friendly and helpful. Rate quoted was what was ultimately charged. Positive experience.

Todd P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dana S. 
Clasificación:
5.0

Great service Will defiantly recommend

martin miguel A. 
No se han enviado comentarios para esta ubicación.

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