El cliente no dejó un comentario.Shirley L G.
Customer Reviews for Polished 2 Perfection
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Efficient and personable.Peter James H.
El cliente no dejó un comentario.MARK ANTHONY M.
I Believe The Customer Service Was Friendly And Good That Was Provided By Keith The Young Man That Was The Person In Charge.. When I Returned He Came Out And Inspected The Van And EveryThing Was Good To Go...He Was Very Polite And Professional And I Believe A True Asset To Your Company Rental Office At Polished To Perfection Location On Rothesay Avenue In Saint John, New Brunswick And Brought To My Attention If I Ever Needed Another Rental To Come or Call Him Personally Which Was A Good Thing To Keep In Mind Which I Which Certainly Will Do...Peter S.
I booked a 26 foot U-Haul track track at Palmer Brook Rd. Quispamsis New Brunswick when my husband went to go pick up the truck the debit machine was down they would not except cash also he had to go to two different locations to try to get a truck we were unable to get a 26 foot truck we had to get a 20 foot truck and because of that we went over the kilometers also when we picked up the truck it was filthy on the inside I have pictures to prove it and it was not sanitized during COVID poor service you would never recommend this to anybody . Also my husband had to lose two hours of work running around trying to get a U-Haulmatthew M.
El cliente no dejó un comentario.Dwight D.
The customer service I received was awful from the app, the app and website crashed as I was trying to return it, the app and website are confusing and directions on it are very unclear. I won't be using either of them again.Bailey B.
El cliente no dejó un comentario.Stephen A.
Paid for dolly and wasn't in the truck????Martin L.
El cliente no dejó un comentario.Rick P.
El cliente no dejó un comentario.Theresa B.
El cliente no dejó un comentario.Stephen P.
I had to drop the truck after hours and was promised this wouldn't be an issue but then I had to wait on hold on my phone in a dark parking lot all by myself for 45 minutes because the on-line check-in process didn't work. I was told it doesn't work with Android phones using Google. Umm..that is a HUGE issue as Google is the most popular browser ON THE PLANET. And there was no previous warning that this would be a problem.JENNIFER KATHERI F.
I worked at a rental company for years and my understanding that 1 day was 24 hours not 18 hours. I rented a truck for a 1 day rental. I picked it up at 3:30 November 5th and returned it November 6th at 4:30 ( slightly over 24 hours or 1 day). I was charged for 2 days because apparently it was supposed to be back by 9 am the next morning. I can put some blame on myself for not seeing this small print on the contract but as a formed rental person myself it is up to the rental desk to explain the terms so they are clear.TODD S.
El cliente no dejó un comentario.CONNIE W.
El cliente no dejó un comentario.Darren W.
Please fix your computer system. The only issue was that it took me over an hour to pick up vehicle and over an hour to get my deposit back. Staff were great and very knowledgeable. Would recommend for sureKendall O.
El cliente no dejó un comentario.Tammy Lynn T.
very friendly staff and very quick to check in. There was a mistake on the odometer reading and it was corrected by the staff without any problem.Francine L.
El cliente no dejó un comentario.Matthew P.
El cliente no dejó un comentario.MIKE M.
Maybe give the person the contract and return calls back !!!! Hard to close a contract with out one . Until they charge you . I'm really upset over the whole experience. And not to mention over charged . Very poor servicejohn H.
Great service!dixie C.
El cliente no dejó un comentario.Derrick S.
Was able to get reservation at busy end month , truck came with plenty moving blankets, a plus!William D.
El cliente no dejó un comentario.david G.
El cliente no dejó un comentario.Geoffrey Stewart H.
El cliente no dejó un comentario.Edward M.
El cliente no dejó un comentario.MATTHEW M.
Friendly service!Gilles T.
Uhaul is the way to go. We have used them multiple times. Always good customer service and the best prices around.Riley N.
El cliente no dejó un comentario.greg K.
Nothing experience was awesome. The owner of polished to perfection was very accommodating. Second time we have rented from him and we will do it again.Gord M.
El cliente no dejó un comentario.Ashlee W.
After hrs drop offNathan H.
Check in and check out was prompt and courteous. I was particularly impressed by the vehicle cleanliness and smooth ride.Ronald Albert B.
Picking up our U-Haul was very frustrating. We were able to find the correct U-Haul easily but the sign in process was not simple. The sign in process took very long and required 2 contacts to be called before the directions for the keys were given. I was on hold with U-Haul waiting while our contact people were called. This should have been done before pick up time. The process added another 45 minutes on to our pick up. This was very frustrating way to begin a move.Julia B.
Very accommodating when I dropped the truck off & very fast return.Ernest Leonard P.
El cliente no dejó un comentario.norman B.
Location was fine, but a tire blew out on the highway and we had to wait nearly 5 hours to get it fixed!Abbas M.
El cliente no dejó un comentario.Christopher M.
El cliente no dejó un comentario.Riley N.
El cliente no dejó un comentario.Mike G.
El cliente no dejó un comentario.James H.
Will be Nice To have service in frenchTony C.
Very polite and easy to deal with made my move much better.Krista B.
El cliente no dejó un comentario.FERNANDO M.
Great service and locationFrancis P.
El cliente no dejó un comentario.Tochukwu I.
Contract no: 93619025. What i surprise when i got the email/contract statement. i didn't expect to pay this much at all. i mentioned to agent what was my best deal for renting a van for the day and aprox 700km travel. he offered unlimited km for one day at $89. First of all, i clearly mentioned to the agent, i was going to drive over 700km for sure. Never made it clear that it was a max of 200km then i would still be charged for all extra km, but he said that it would adjust the price(fee) after i bring back the van. From the start, i understood that i was paying 19.99$ for the rental, and $89/unlimited km for one day. Quite a surprise when i got the email yesterday with all the extra fees. i want to thank the agent for keeping NOT CLEAR to me that i was still going to be charged for every kilometres i was renting/driving the u-haul van. i am sure this will go his way, that i am the one who MISUNDERSTOOD, however i guarantee, was never made clear to me that i was paying for every kilometres i was renting the van for. Please sign here here and here, Here the keys.Elide R.
El cliente no dejó un comentario.Justin S.
El cliente no dejó un comentario.Stephen A.
Make sure your trucks are maintained. The power steering was gone, Brakes were very squishy and the oil light was on and smelt of burning oil. The lights inside the back of the truck were hanging and did not work. I reported this info at the location when I dropped it off.Terri G.
El cliente no dejó un comentario.Terri G.
El cliente no dejó un comentario.David A.
Showing up when theplace opens is a good startDavid A.
El cliente no dejó un comentario.Michael P.
El cliente no dejó un comentario.Timothy M.
Keep Matt! He 's excellent!Beth S.
It was a great experience to rent a Uhaul from them. Very friendly and professional. No improvements necessary! Two thumbs upLisa L.
El cliente no dejó un comentario.carolann M.
Brakes were bad on the truck I let them knowKimberly marie R.
This place was amazing great customer service and friendly and helpful staff.. I will definitely recommendMichelle P.
Tried to over charge me for already covered millage !!! Not impressed!Susan B.
El cliente no dejó un comentario.Justin S.
When I arrived to pick up the rental at 8:30AM, although the store was open at 8 the person who runs the store had not yet shown up for work. Luckily there is another business attached, there was a very nice lady there who told me the man who works at Polished 2 Perfection usually comes in late. She had to call him on the phone, he got her to photocopy my license and gave me the keys to the truck, no paperwork or receipt. I filled out my rental request online and requested a furniture dolly which when I got to my move location I found out it wasn't inside the truck. It took much longer to complete the move and I was required to find additional help. Inside the truck there was a pile of loose tobacco in the cup holder, disgusting and only a 1/4 tank of gas in the truck, I had to get gas before I even started. I thought he may offer me a discount for my trouble but he did not such thing. I will never be back to this location to rent, a completely terrible experience overall, would never recommend it.Sarah F.
We went over our km allowance by 0.2km and had 8 cents taken off our $100 deposit. 8 CENTS. I found this to be EXTREMELY chintzy and will likely reconsider other options when we finalize our move next month.Sherman P.
El cliente no dejó un comentario.mark C.
Excellent customer serviceKim M.
Most service is perfect and recommendable.HYUNGGILL K.
The wipers didn't work well and I had to make 3 trips in the rain because uHaul customer service is useless. The manager there has been great but UHaul itself is awful! I will never use uHaul again.Monica W.
El cliente no dejó un comentario.laura C.
El cliente no dejó un comentario.Tanya B.
low your mileage rateLaura C.
El cliente no dejó un comentario.Dawn S.
Have a sign directing where to exactly leave UhaulDon D.
El cliente no dejó un comentario.trevor M.
Total customer service at its best at this location! I confirmed my booking the day before at a location close to me but UHaul in its usual form updated the booking to the furthest away centre...4 hours from me! The centre I booked at was 30 minutes from me and the truck was still sitting there. :( Not pleased at all with UHaul central booking in Dartmouth Nova Scotia, but Polished to Perfection went above and beyond for me. Great people here and will do their utmost to help you. UHaul central is a pain in the ass as they do this every time I book. A previous booking made was â€˜updated' to a location more than 6hours away front me, and instead of a 26' truck they wanted to give me two 10' trucks.....how do I personally drive 2 trucks at the same time with only me driving? Hate to say it, especially with the outstanding service I received from Polished to Perfection location, but after over 65 hirings of UHaul in the past few decades, this weekend was the last for me with them. I won't hire from them again. Rather spend twice as much going closer.Angela R.
El cliente no dejó un comentario.MARTIN W.
Came to drop it off at exactly five and was extremely rude threatening to charge for another day. I won't return it there again.Douglas R.
We were given a truck that was old and not in very good shape and there were no dollies and no moving blankets.Richard N.
Awesome service, renting again soon.Shawn M.
El cliente no dejó un comentario.Pascale F.
keep up the good workRobert F.
El cliente no dejó un comentario.JOHN G.
Nobody who worked there was able to help me with my rental pick up at the scheduled time. The "only" person who could do it had gone out and they didn't know when he would return. I eventually asked them to contact him after waiting 20 minutes and had to wait an additional 40 minutes for him to return. We finally were able to get the rental am hour later than the arranged pick up time. This caused an unnecessary delay in our moving plans.Michelle R.
Was very pleased with the friendly service. Will use again if I need a uhaul. Our experience was great don't think it could be improved Fred ChamberlainMaxine C.
Worst service I have ever recieved in my entire life!! I was given a truck with a broken door that almost killed my boyfriend, broke an Irreplaceable China cabinet made for my decease grandmother in 96' and after all of that I returned my truck to Ultimate auto in Quispamsis NB on millineum drive and I was verbally assaulted and had my money and paper thrown at me by a so called â€œmanâ€ Paul. He didn't allow me to speak he slapped money in my hand dropping change on the floor in front of me, I told him my property was damaged and he replies with that's not my fucking problem!!? Never will I ever return. Or recommend that was not deserved at all, this was all recorded on call as I was speaking to a uhaul rep on the 1800 as he was processing the return without my consent, she heard him swear at me. Very disappointed in the way I was treated especially being a womanJenna M.
Friendly customer service , answered all my questions politelyJOSH S.
El cliente no dejó un comentario.sarah J.
El cliente no dejó un comentario.Brian B.
El cliente no dejó un comentario.Paul S.
All goodRoland M.
El cliente no dejó un comentario.Jerry D.
El cliente no dejó un comentario.ROBERT M.
El cliente no dejó un comentario.David F.
El cliente no dejó un comentario.Paul L.
Rear end problems in the truck during the movescott C.
If there was a jack for hookup, that would have been nice...Kathy W.
El cliente no dejó un comentario.ROY S.