Comentarios de los clientes para Polar Bear Gas & Wash

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Polar Bear Gas & Wash

Clasificación general:

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john T.
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The exterior of the 5x8 cargo trailer was very dirty. While the service I received was excellent the trailer could have been cleaner.

Diana G.
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El cliente no dejó un comentario.

kenneth S.
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El cliente no dejó un comentario.

Doug G.
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Great people to work with! Very helpful, friendly.

Richard C.
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El cliente no dejó un comentario.

Sean S.
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El cliente no dejó un comentario.

shawndra T.
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Went to the store in bend off the 97 truck wasn't there sat in my car for almost 4 hours waiting then had to drive another 10 miles to pick it up myself however the manager Brandon was excellent and got me on my way with just one phone call then got a flat tire and had to wait

Steve C.
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You have NO concept of logistics, such as reservations. Our reserved since Sept trucks were given to someone else and we, on the day of picking up trucks and loading to move, had to go 50 miles out of our way to locate trucks on the spot in a different city! ...with 6 people waiting to help us load. The pain you inflict on people under duress already with stress of moving is inexcusable!.

JULLIA C.
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El cliente no dejó un comentario.

Jeffrey B.
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Trailer was not swept out...

Ron B.
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Your Team was very attentive and pleasant Great location to get in and out Thank You Ron Boothe

STEVE A.
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El cliente no dejó un comentario.

Fred E.
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El cliente no dejó un comentario.

KAREN D.
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El cliente no dejó un comentario.

Orvie D.
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El cliente no dejó un comentario.

Bryan S.
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El cliente no dejó un comentario.

Joseph A.
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Mike and the crew, at Polar Bear Gas & Wash, always make it easy to get the right size truck. Check-out and check-in; was a breeze.

Patricia H.
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Guess this is where they called that we left something behind in the cab. Nice

ALVIN B.
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El cliente no dejó un comentario.

Maria R.
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El cliente no dejó un comentario.

Don S.
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El cliente no dejó un comentario.

jeffrey L.
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El cliente no dejó un comentario.

Nicki M.
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Nice helpful staff

Paul K.
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El cliente no dejó un comentario.

Matthew M.
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Truck was not available at original agreed upon location, had to drive to this location and wait in line even though I had checked in on the app. Truck hadn't been cleaned or sanitized. Guy who went over it with me wasn't wearing a mask. The guy who filled out my paperwork tried to sell me insurance even though I'd already paid for it online.

Nicholas J.
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El cliente no dejó un comentario.

CORIE M.
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El cliente no dejó un comentario.

Michael W.
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El cliente no dejó un comentario.

Melanie S.
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El cliente no dejó un comentario.

missy M.
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I never seen sign on road front to know where business was. Google led me into car wash and thank gawd the manager seen me park. The manager was quick and efficient. Friendly, even with being short handed on uhaul side... So it sounds like it maybe ran by carwash owner. I may have missed signs...

KALE G.
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El cliente no dejó un comentario.

Russ P.
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Disappointed in uhaul my reservation was for Bend Oregon, less than 24 hrs before the scheduled pickup I was notified that the time and location were changed. I had to wait an extra hour and travel an extra 30 miles to pick up the trailer. I would think uhaul would have the ability to move equipment and not make it the customers responsibility to go to different communities to pick up equipment. Next time I will check my other option before renting from uhaul.

Matthew T.
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El cliente no dejó un comentario.

Steven P.
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El cliente no dejó un comentario.

Bruce J.
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El cliente no dejó un comentario.

Charles M.
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El cliente no dejó un comentario.

Deona D.
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El cliente no dejó un comentario.

steven W.
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El cliente no dejó un comentario.

Bruce J.
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Regular maintenance of the truck seemed to be lacking.

kristine J.
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El cliente no dejó un comentario.

julie G.
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Flipping filthy

Bryce A.
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El cliente no dejó un comentario.

Timothy G.
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El cliente no dejó un comentario.

Dan L.
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Great U-Haul location for your business related needs; picking up or dropping off, the customer service was outstanding. Thank you Mike for your help in processing my return. I appreciate it.

Scott H T.
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Friendly and helpful staff. A pleasant experience.

TIM K.
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I was not told that that there was an additional mileage charge of $.40/mile above the rental charge. Was informed of that when we returned the truck in Federal Way, WA.

Mike W.
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El cliente no dejó un comentario.

Eric L.
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El cliente no dejó un comentario.

CARRIE S.
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Very timely, friendly, and knowledgeable. Also, used safety precautions (mask, gloves, etc.)

Lora G.
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I am small so I was able to slide in but the truck was parked so close to the other trucks that I was unable to open the passenger door and I had to hold the driver door so it wouldn't hit the other truck.

Aubrey M.
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El cliente no dejó un comentario.

Debra S.
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I never have regrets using this location. It's professional, clean and very friendly.

john L.
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Had to ask for a receipt.

JUDITH V.
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El cliente no dejó un comentario.

Mike W.
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El cliente no dejó un comentario.

PAM K.
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Nothing - the interim manager was beyond wonderful - very competent. He worked efficiently and quickly to get us on the road, both coming and going :) Very pleased!

BONNIE R.
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Excellent and most courteous!

Carol C.
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Excellent service... Greeted me at the vehicle upon arrival. Very helpful, because I was very tired after the move. Great experience.

deanna Y.
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There was some kind of work going on at the gas station at this location, it was confusing as to where to go to return the keys. I'm sure it will be better once the work is done.

Ann S.
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Easy in and out. Nice guy helped me with new truck...instructions. Very busy area but great service.

carole M.
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El cliente no dejó un comentario.

Bruce W.
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Guys were awesome, very quick checkout. No issues at all.

Earl F.
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I was surprised to see I had a rental charge along with a rate charge. I do not understand

Julie B.
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Great service! Thank you!!

HEATHER L.
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I would have rated this higher, however, the online pick-up posed numerous issues. 1. I called one location and was forwarded to the main dispatch location for our area. The person was very courteous and we made the reservation. 2. A notification link text was sent to my phone for the pick-up procedure. There was supposed to be an email as well, but I think that there may have been a miscommunication in the email address. I saved the text as priority for ease of future use. 3. Moving day- When we went to pick it up, we went to the location that I had originally called in advance for. There was a lady there letting us know that everything was online due to COVID and that she had no keys. So, I used the link from the text. It has noted a truck number that was not on the lot. That is when I looked up the first number that I called for help. 4. Tyler was the rep that helped us immensely! He informed us that the truck was on the lot that was just a half-mile down the street. We found the truck and went through the pick-up process. After going through all of the questions and gaining the keys (now after hours). There was only one hitch. The milage was reported as MORE than what the truck had indicated. Therefore, we could not complete the process. So we called Tyler once again. 5. Tyler once again was a knight in shining armor. He made it so that we could leave. Thank God! After starting our journey at 4:30 PM, jumping through some unusual hoops, and finally driving off of the lot at 5:30 PM, we were a bit frustrated. The return was seamless! After our previous experience, we showed up at 3:30 PM to ensure that we had enough time to process. I pulled up to the drop lot to fill up with gas and saw Mike. His level of customer service was exemplary! He helped us navigate through how much gas to fill (Did not show on the app., but could be pulled up on his end) and we just handed him the keys. Easy! All in all, the main take away for us was that while online service can be construed as convenient and easy for your clients. That being said, if there are errors (human or processing), nothing will ever replace the value of a smile, eye contact, and help from another human being. MIKE AND TYLER ARE TRUE ASSETS TO YOUR COMPANY!!!!

Keith J.
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The staff were very helpful. They were professional and courteous.

David E.
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Same as above. Have all vehicles full of fuel when you pick up. .

jay B.
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Attendant was very helpful getting the lights operational. Thank you, Jay

Jeaneen W.
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Experience was as we had hoped for. Close to home and available to accept return when it fit our time frame .

Kim M.
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Dave and Michelle are the best!!! It's great to give business to your own home town small business owners! Too notch in customer service !!!

Matt V.
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El cliente no dejó un comentario.

keith B.
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El cliente no dejó un comentario.

Kelly C.
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Steve is the best!

Barbara F.
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Mike rented the truck to us and was very helpful and friendly and thorough when checking for dings and scratches. Steve checked the truck in the next day and was also great. Both were very professional. I would definitely rent from this Uhaul location again.

Eileen M.
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when we arrived at our contracted drop off place, the attendant rushed up to me and told me I would have to call uhaul and ask where else we could drop off. They already had too much equipment and told uhaul they could not take any more. I told the attendant that that was not my concern, I was not going to drive around to find a better location. He was very rude and placing the blame on me. I told him we were unhooking there, and showed him my contract. they finally showed us where to unhook, and he proceeded to try to put the blame on me. I will never use this uhaul again.

Amanda M.
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El cliente no dejó un comentario.

terri T.
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El cliente no dejó un comentario.

George S.
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El cliente no dejó un comentario.

Steven E.
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El cliente no dejó un comentario.

paul V.
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El cliente no dejó un comentario.

Sean E.
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Clean and reliable 20' truck....everyone at the location are helpful, efficient and friendly....

Michael D.
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El cliente no dejó un comentario.

Joe F.
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El cliente no dejó un comentario.

KAREN S.
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I have always rented at this location and they have told me as long as I get the rental back the following day, they wouldn't be strict about the exactly 24 hours. I picked up the truck Friday afternoon and returned it Saturday at 4 p.m. They charged me for 2 full days, listing g the return as 8:30 a.m. Sunday which is false, but customer service was completely unhelpful. What a shamefully terrible thing to do to a single mom trying to move. As I said, the management at Polar Bear had, several times in the past when I've rented with them, made it clear they were flexible with return times as long as I got it back the same day. The return time and date stated are a blatant falsehood. The man who rented the truck to me saw me bring it back, park it and put the key in the box. Shame on you.

Gary P.
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Very accessible and great attendant.

Marvin J.
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El cliente no dejó un comentario.

Donald P.
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El cliente no dejó un comentario.

Thomas L.
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El cliente no dejó un comentario.

Renee B.
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Quick and professional service.

SHAUNA L.
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El cliente no dejó un comentario.

Tyler S.
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El cliente no dejó un comentario.

Rodney Q.
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El cliente no dejó un comentario.

Andrew H.
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The truck smelled like hemp when we got it to our house. All of our furniture smells like hemp now.

Jasmyn R.
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N/A

Sheila B.
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Always Great!

Matthew S.
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Best ever!

Mel S.
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El cliente no dejó un comentario.

Patrick K.
Clasificación:

Great service. A+

Mark M.
Clasificación:

Make sure the inside of the cargo area is acceptably clean to haul furniture.

Emily M.
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El cliente no dejó un comentario.

No se han enviado comentarios para esta ubicación.

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