Customer did not leave a comment.
John Smothers
Customer Reviews for Pointer Ridge Carroll Fuel And JK Auto Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Thank goodness I was even able to get the truck because they were about to close when I called to get a truck! The manager allowed me to come even though it was 5 minutes before they closed! Exceptional customer service and support!
Debra DavisFirst and foremost abide by a level of safety. The right mirror was busted and offered no rear view for montioring traffic or lane switch. The van was dirty and had no windshield wiper fluid to sweep and clean the window other than the that of what was removed with the sweep of the wiper. The interior of the van was not cleaned from the prior rental. If not for the location and the time crunch we were in to get loaded and to the location I beleive that I would of much rather used another van for further safety and cleanliness
Timothy WoodyWhen I went to pick up the truck there was no manager to conduct the transaction. The teller had to call several people to get the transaction started. When I was given the keys to the truck I noticed the inside stad had residue from the last customer. Upon return of the truck the process for return was much easier.
Kenneth DeshommesEverything was seamless with the exception of understanding where to located the key. I also had a time trying to provide the starting mileage. Somehow I by passed it and was unable to enter, so I took a picture and sent it via chat, but never heard back from anyone. Overall I was pleased with U-Haul.
Renee WhiteStaff was extremely helpful. We had issues with the online check-in but they were patient and helpful!
Vanessa PartinThe van had low air on three of its tires, it was due to change, it was very dirty before I got it despite the fact that the charged me $65. U struggles request a refund for services that I paid for that I did not get.
Kenneth WirlenRental needed maintenance and staff at location was rude and/or incompetent (told me they couldn't help m an locate the key that ended up being right next to him).
Latanya FindlaterHow do you handle the Transaction where the initial amount charge on the card is more than the final amount on receipt at the end of the trip. For example, a customer card is charged $100 and at the end of the trip, the final receipt is $80.
Dele AsogwaThe pick up truck completely dirty to use, it has many scratches and at the moment of picking the truck up it has two full trash bag in the bed. Looks like they use that truck as a personal use car. I wont recommend this location at all.
YAIRANDRES JIMENEZ GONZALEZWas called about returning the truck even though I had already returned it.
KENNETH DESHOMMESStay open longer
Clevette JORDANGreat service! FYI - Low Tire pressure light was on at purchase. Thank you!
EUGENIA TATEOwner very pleasant to deal with & cost was very reasonable.
Edward DettorreThe gentleman was great and friendly. Gave me what I requested and was helpful.
ARTIIUM ARBYUMMIVery courteous and humorous!! Good service!! Will rent again from this location. 2nd time.
COLINLENWOOD JOHNSONThe truck was brand new, it only had 400 miles and it was clean.
Ferddy CalderonThe power was out and it didn’t even seem like a Uhaul facility.
MARK ALAN BOWERA little better customer service.
Roslynn GoodeAll good
HILLARY KASSEMBEOwner gives great customer service!
KIESHA CARROLLI was very pleased with the service and the van was in great condition.
PATRICIA MCCLUREPickup experience was wanting. When I received the van, the front tires needed air.
Daniel HarrisThe equipment showed signs of wear and age. However the staff was the very best of the experience, they were extremely helpful and assisted me in setting the equipment up, I rented a trailer. And after a very eventful day at work, I was running late, I called and they stayed after closing to allow me to get the equipment. For this I am greatly appreciative and will use them the next time I'm in need of uhaul equipment.
RODNEY HENDERSONPicked up unhaul bowie md. Very nice agent there. He represents company well.
ALLEN BLACKBURNVery courteous and has earned my future business endeavors with U-Haul
Kathy LightfootNothing.....very good 😊
MARILYN PICKENS-PITTSThe wheel alignment was off on the truck. Location was a working gas station and convenience store, with the two personnel working all three responsibilities. No one was just dedicated to UHaul. Thus, their attentions were split as they serviced me. However, they accommodated my downsize request at the last minute, and I am grateful.
ANDREAC LONG WIMBUSHIt was difficult to deal with rental. Location did not understand the contract and misled me almost costing me hundreds more in rental. Not an easy transaction.
Ricky HoffmanThis location was amazing. I went to another location first and was "double booked" the person the first location was no help at all. But when I arrived to 808 Crain Hwy, the staff was amazing
Elrody MartinThey are very friendly and professional.
Frances BelleEveryone was helpful and proficient.
Dana Reedhad a hitch installed. the installer was professional, competent, and efficient. I'll definitely be back!
Rebecca WalawenderThe uhaul representative was extremely customer friendly and very supportive. Great experience!
SHAUN URBINAFriendly Uhaul center with quick pickup service and helpful assistance in getting the trailer connected safely.
KEITH MARTINICHNothing the staff was Outstanding and fast !!! Great job u guys..
CARL WILLIAMSIt’s not the location it’s the poor value for the money . My mistake I won’t use uhaul again
MARIAN ROBINSONRental process was easy. Van was clean and almost new. The young man that helped me with the reservation/pickup/drop off was awesome and very respectful. Will rent here again.
CHRISTOPHER GEDEWorst experience ever. I’ve rented hundreds of U-Haul trailers and have NEVER had an experience this bad. For starters, I had rented at this place 2 weeks ago and things went great. This time it literally was the worse experience ever. From my license to have ing a contact. But the worst part was after all the delays because they didn’t know what they were doing, I rented a trailer for 24 hours and ended up returning it after 5. They were too lazy to log it in, then told me I didn’t return the trailer until 2 days later. I returned it the same way they asked me to and then Said it was my fault that the trailer wasn’t back. I TOOK IT BACK 2 DAYS AGO!! Then I get the Bill, I’m double charged and they said it was my fault that I didn’t return it right. I returned it exactly how they told me, put it In The correct place even though they parked all the cars in the place they said to return it. I call to get a refund on my money they over charged and said they couldn’t do it. Then they said corporate had to do it and they would send and email and call me. Of course no response. I tried to call back and now they won’t talk to me. Worst experience ever. I will NEVER rent from U-Haul ever again due to this experience. And I really liked using your services. But this experience was bad. And I STILL don’t have my money back!!!
SCOTT WOMACKGreat accommodations.....
Reggie GoldsboroRepresentative was rude and unprofessional during the pickup. Also, the Representative made a fuss about me making sure I returned the vehicle clean, but when I got in it was already dirty.
Robert Jordanthe young man who assisted us was so helpful and patient and professional, he did a great job with us while multitasking at the gas station register.
ANDREA CALLOWAYNone
MOHAMED DEENI have used this location before and I am very pleased. Keep up the great customer service!
Karen PooleAlways helpful
Terrolyn Ali5 stars to BP Pointer Ridge. 1 star to U-Haul. Absolutely nothing wrong with the location. They were great, kind, and helpful--that is, nothing like my experience with U-Haul, Inc. Your IT system is atrociously disorganized and unfair to both your franchisees and customers. Not surprised to see you only collect feedback about the little guys and not yourselves; I rented a 15' truck and dolly, and your system, not to mention a representative from your company who assured me over the phone that this was going to work, sent me to a location that had none of what I needed; not only that, this location had no record of me, my order, or reservation, despite all of the documentation I received from your company via email and text and phone. I've used U-Haul my entire life--a lot of warm memories. But never again, or at least not until you get your business/brand figured out because my experience with you was nothing less than a complete cluster ****.
Cooper NyeNothing because the past service was exceptional
MOHAMED DEEN