Customer Reviews for Pointer Ridge Carroll Fuel And JK Auto Repair
(U-Haul Neighborhood Dealer)

220 reviews

808 Crain Hwy   Bowie, MD 20716
(We are on SB Crain Hwy just north of Route 214 Central Ave)

(301) 937-1405

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat: 9 am–3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(301) 937-1405

808 Crain Hwy
Bowie, MD 20716
(We are on SB Crain Hwy just north of Route 214 Central Ave)

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat: 9 am–3 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

John Smothers 
Rating:
5.0

Customer did not leave a comment.

CHARLES ROBINSON 
Rating:
5.0

Thank goodness I was even able to get the truck because they were about to close when I called to get a truck! The manager allowed me to come even though it was 5 minutes before they closed! Exceptional customer service and support!

Debra Davis 
Rating:
5.0

Customer did not leave a comment.

FLETCHER MOSES 
Rating:
5.0

Customer did not leave a comment.

Gina Baker 
Rating:
1.0

First and foremost abide by a level of safety. The right mirror was busted and offered no rear view for montioring traffic or lane switch. The van was dirty and had no windshield wiper fluid to sweep and clean the window other than the that of what was removed with the sweep of the wiper. The interior of the van was not cleaned from the prior rental. If not for the location and the time crunch we were in to get loaded and to the location I beleive that I would of much rather used another van for further safety and cleanliness

Timothy Woody 
Rating:
4.0

Customer did not leave a comment.

Juanita Belmar 
Rating:
3.0

When I went to pick up the truck there was no manager to conduct the transaction. The teller had to call several people to get the transaction started. When I was given the keys to the truck I noticed the inside stad had residue from the last customer. Upon return of the truck the process for return was much easier.

Kenneth Deshommes 
Rating:
4.0

Everything was seamless with the exception of understanding where to located the key. I also had a time trying to provide the starting mileage. Somehow I by passed it and was unable to enter, so I took a picture and sent it via chat, but never heard back from anyone. Overall I was pleased with U-Haul.

Renee White 
Rating:
5.0

Customer did not leave a comment.

TRACY NEAL 
Rating:
3.0

Customer did not leave a comment.

Thomas Frank 
Rating:
5.0

Staff was extremely helpful. We had issues with the online check-in but they were patient and helpful!

Vanessa Partin 
Rating:
1.0

The van had low air on three of its tires, it was due to change, it was very dirty before I got it despite the fact that the charged me $65. U struggles request a refund for services that I paid for that I did not get.

Kenneth Wirlen 
Rating:
2.0

Rental needed maintenance and staff at location was rude and/or incompetent (told me they couldn't help m an locate the key that ended up being right next to him).

Latanya Findlater 
Rating:
5.0

How do you handle the Transaction where the initial amount charge on the card is more than the final amount on receipt at the end of the trip. For example, a customer card is charged $100 and at the end of the trip, the final receipt is $80.

Dele Asogwa 
Rating:
5.0

Customer did not leave a comment.

Gina Baker 
Rating:
1.0

The pick up truck completely dirty to use, it has many scratches and at the moment of picking the truck up it has two full trash bag in the bed. Looks like they use that truck as a personal use car. I wont recommend this location at all.

YAIRANDRES JIMENEZ GONZALEZ 
Rating:
3.0

Customer did not leave a comment.

Michael Brown 
Rating:
5.0

Was called about returning the truck even though I had already returned it.

KENNETH DESHOMMES 
Rating:
4.0

Stay open longer

Clevette JORDAN 
Rating:
4.0

Customer did not leave a comment.

John McCann 
Rating:
5.0

Customer did not leave a comment.

donald Insley 
Rating:
5.0

Great service! FYI - Low Tire pressure light was on at purchase. Thank you!

EUGENIA TATE 
Rating:
5.0

Owner very pleasant to deal with & cost was very reasonable.

Edward Dettorre 
Rating:
2.0

Customer did not leave a comment.

Brian Butler 
Rating:
5.0

Customer did not leave a comment.

Dominique Morrisey 
Rating:
5.0

Customer did not leave a comment.

Frank Rivers 
Rating:
5.0

The gentleman was great and friendly. Gave me what I requested and was helpful.

ARTIIUM ARBYUMMI 
Rating:
5.0

Customer did not leave a comment.

ARTIIUM ARBYUMMI 
Rating:
5.0

Customer did not leave a comment.

DWAYNE CROSSGILL 
Rating:
5.0

Very courteous and humorous!! Good service!! Will rent again from this location. 2nd time.

COLINLENWOOD JOHNSON 
Rating:
4.0

Customer did not leave a comment.

TAMIKA SPRINGS 
Rating:
4.0

The truck was brand new, it only had 400 miles and it was clean.

Ferddy Calderon 
Rating:
1.0

Customer did not leave a comment.

JEAN PIERRE NSANGOU 
Rating:
4.0

Customer did not leave a comment.

CHARLES BLALOCK 
Rating:
3.0

The power was out and it didn’t even seem like a Uhaul facility.

MARK ALAN BOWER 
Rating:
3.0

Customer did not leave a comment.

Lonnie Reed 
Rating:
3.0

A little better customer service.

Roslynn Goode 
Rating:
4.0

All good

HILLARY KASSEMBE 
Rating:
5.0

Customer did not leave a comment.

NOEL GARCIA 
Rating:
5.0

Owner gives great customer service!

KIESHA CARROLL 
Rating:
5.0

Customer did not leave a comment.

BRYAN ANDERSON 
Rating:
5.0

Customer did not leave a comment.

CARLA WADE 
Rating:
3.0

Customer did not leave a comment.

TENISE ROBERTS 
Rating:
5.0

I was very pleased with the service and the van was in great condition.

PATRICIA MCCLURE 
Rating:
4.0

Pickup experience was wanting. When I received the van, the front tires needed air.

Daniel Harris 
Rating:
5.0

The equipment showed signs of wear and age. However the staff was the very best of the experience, they were extremely helpful and assisted me in setting the equipment up, I rented a trailer. And after a very eventful day at work, I was running late, I called and they stayed after closing to allow me to get the equipment. For this I am greatly appreciative and will use them the next time I'm in need of uhaul equipment.

RODNEY HENDERSON 
Rating:
5.0

Picked up unhaul bowie md. Very nice agent there. He represents company well.

ALLEN BLACKBURN 
Rating:
5.0

Very courteous and has earned my future business endeavors with U-Haul

Kathy Lightfoot 
Rating:
5.0

Nothing.....very good 😊

MARILYN PICKENS-PITTS 
Rating:
2.0

The wheel alignment was off on the truck. Location was a working gas station and convenience store, with the two personnel working all three responsibilities. No one was just dedicated to UHaul. Thus, their attentions were split as they serviced me. However, they accommodated my downsize request at the last minute, and I am grateful.

ANDREAC LONG WIMBUSH 
Rating:
5.0

Customer did not leave a comment.

TANYA WRAN 
Rating:
5.0

Customer did not leave a comment.

PAMELA MOISE 
Rating:
5.0

Customer did not leave a comment.

SHEARON JACKSON 
Rating:
5.0

Customer did not leave a comment.

RICHARD SANDERS 
Rating:
5.0

Customer did not leave a comment.

Dorsha Goodman 
Rating:
5.0

Customer did not leave a comment.

RODNEY BENNETT 
Rating:
5.0

Customer did not leave a comment.

William Burks 
Rating:
2.0

It was difficult to deal with rental. Location did not understand the contract and misled me almost costing me hundreds more in rental. Not an easy transaction.

Ricky Hoffman 
Rating:
5.0

Customer did not leave a comment.

Stevie Thompson 
Rating:
3.0

Customer did not leave a comment.

NaKia Mallory 
Rating:
5.0

This location was amazing. I went to another location first and was "double booked" the person the first location was no help at all. But when I arrived to 808 Crain Hwy, the staff was amazing

Elrody Martin 
Rating:
5.0

They are very friendly and professional.

Frances Belle 
Rating:
4.0

Customer did not leave a comment.

DARELL GILLESPIE 
Rating:
4.0

Customer did not leave a comment.

COLETTE OWENS 
Rating:
5.0

Everyone was helpful and proficient.

Dana Reed 
Rating:
5.0

had a hitch installed. the installer was professional, competent, and efficient. I'll definitely be back!

Rebecca Walawender 
Rating:
5.0

Customer did not leave a comment.

David Battle 
Rating:
5.0

Customer did not leave a comment.

KEITH MAISON 
Rating:
4.0

Customer did not leave a comment.

STEPHEN ADEWOLE 
Rating:
5.0

Customer did not leave a comment.

Andre Woodfork 
Rating:
5.0

Customer did not leave a comment.

RICHARD GRAHAM 
Rating:
5.0

Customer did not leave a comment.

FREDERICK HUMPHREY 
Rating:
5.0

Customer did not leave a comment.

Rodrek Golden 
Rating:
4.0

The uhaul representative was extremely customer friendly and very supportive. Great experience!

SHAUN URBINA 
Rating:
5.0

Customer did not leave a comment.

SONIA MILLER 
Rating:
5.0

Friendly Uhaul center with quick pickup service and helpful assistance in getting the trailer connected safely.

KEITH MARTINICH 
Rating:
5.0

Customer did not leave a comment.

BRYANT CAMPBELL 
Rating:
5.0

Customer did not leave a comment.

HANAN SAYYAD 
Rating:
5.0

Nothing the staff was Outstanding and fast !!! Great job u guys..

CARL WILLIAMS 
Rating:
4.0

It’s not the location it’s the poor value for the money . My mistake I won’t use uhaul again

MARIAN ROBINSON 
Rating:
5.0

Customer did not leave a comment.

GARY HEISS 
Rating:
5.0

Rental process was easy. Van was clean and almost new. The young man that helped me with the reservation/pickup/drop off was awesome and very respectful. Will rent here again.

CHRISTOPHER GEDE 
Rating:
5.0

Customer did not leave a comment.

michael Brockel 
Rating:
1.0

Worst experience ever. I’ve rented hundreds of U-Haul trailers and have NEVER had an experience this bad. For starters, I had rented at this place 2 weeks ago and things went great. This time it literally was the worse experience ever. From my license to have ing a contact. But the worst part was after all the delays because they didn’t know what they were doing, I rented a trailer for 24 hours and ended up returning it after 5. They were too lazy to log it in, then told me I didn’t return the trailer until 2 days later. I returned it the same way they asked me to and then Said it was my fault that the trailer wasn’t back. I TOOK IT BACK 2 DAYS AGO!! Then I get the Bill, I’m double charged and they said it was my fault that I didn’t return it right. I returned it exactly how they told me, put it In The correct place even though they parked all the cars in the place they said to return it. I call to get a refund on my money they over charged and said they couldn’t do it. Then they said corporate had to do it and they would send and email and call me. Of course no response. I tried to call back and now they won’t talk to me. Worst experience ever. I will NEVER rent from U-Haul ever again due to this experience. And I really liked using your services. But this experience was bad. And I STILL don’t have my money back!!!

SCOTT WOMACK 
Rating:
3.0

Customer did not leave a comment.

Rodney Hargraves 
Rating:
4.0

Great accommodations.....

Reggie Goldsboro 
Rating:
2.0

Representative was rude and unprofessional during the pickup. Also, the Representative made a fuss about me making sure I returned the vehicle clean, but when I got in it was already dirty.

Robert Jordan 
Rating:
5.0

Customer did not leave a comment.

Geraldine Campbell 
Rating:
5.0

Customer did not leave a comment.

Timothy Jackson 
Rating:
4.0

Customer did not leave a comment.

Antoinette Benford 
Rating:
5.0

the young man who assisted us was so helpful and patient and professional, he did a great job with us while multitasking at the gas station register.

ANDREA CALLOWAY 
Rating:
4.0

Customer did not leave a comment.

Alton Pettus 
Rating:
5.0

None

MOHAMED DEEN 
Rating:
5.0

Customer did not leave a comment.

George Howell 
Rating:
5.0

Customer did not leave a comment.

James Sharp 
Rating:
5.0

I have used this location before and I am very pleased. Keep up the great customer service!

Karen Poole 
Rating:
5.0

Always helpful

Terrolyn Ali 
Rating:
5.0

5 stars to BP Pointer Ridge. 1 star to U-Haul. Absolutely nothing wrong with the location. They were great, kind, and helpful--that is, nothing like my experience with U-Haul, Inc. Your IT system is atrociously disorganized and unfair to both your franchisees and customers. Not surprised to see you only collect feedback about the little guys and not yourselves; I rented a 15' truck and dolly, and your system, not to mention a representative from your company who assured me over the phone that this was going to work, sent me to a location that had none of what I needed; not only that, this location had no record of me, my order, or reservation, despite all of the documentation I received from your company via email and text and phone. I've used U-Haul my entire life--a lot of warm memories. But never again, or at least not until you get your business/brand figured out because my experience with you was nothing less than a complete cluster ****.

Cooper Nye 
Rating:
5.0

Nothing because the past service was exceptional

MOHAMED DEEN 
No reviews have been submitted for this location.

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