The equipment was clean, but the truck's engine and suspension were rough. After driving the truck 25 miles and returning it with 4.2 gallons added to the tank and the fuel gauge at a higher level than when I picked it up, I was charged for 3 gallons of gas. To top it all off, the mobile app is crap. I wasted more than an hour of my life trying to pick up and return the truck in the app. I'm done with U-Haul. There are better options around.Richard O.
Customer Reviews for Pm Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.John G.
Customer did not leave a comment.JERRY S.
Good experience. The guy that runs the place called the night before and explained that he would be there at 7am for pickup so we wouldn't need to do the mobile pickup. He said it would be faster if he did it. He was very prompt and got us out of there quickly.CHARLES V.
Gary was nice to work with and went out of his way to get us the truck we needed.Ann S.
Customer did not leave a comment.Gary H.
The customer service in your council bluffs location was trash. The guy "helping" me was more worried about his cell phone. I should have known that this was going to be the level of customer service. I should have called another company. If I had your cooperation number, I would call and complain. I'm sure it will fall on dead ears, so why bother.ADRIAN S.
Customer did not leave a comment.Debra O.
Customer did not leave a comment.Macallister G.
Customer did not leave a comment.Angie W.
Customer did not leave a comment.SUSAN C.
Customer did not leave a comment.JERRY W.
Customer did not leave a comment.Grant P.
Customer did not leave a comment.Kent P.
The guy that help me was very nice and help me out with all my needs. I highly recommend this locationJEFFREY G.
Gary was very accommodating and great to work with. He made Eve very easy.John F.
Customer did not leave a comment.jakari R.
Customer did not leave a comment.Kristina G.
Customer did not leave a comment.Levi M.
The service was outstanding. The staff was professional and willing to work with me and my schedule. I would highly recommend this location to any of my friends.James B.
Customer did not leave a comment.Mark P.
Customer did not leave a comment.Craig S.
Customer did not leave a comment.Traci K.
Customer did not leave a comment.Donald T.
Very helpful and niceMatthew G.
Customer did not leave a comment.David H.
Customer did not leave a comment.Zachary H.
The gentleman who helped us gave us a 11/10 experience. He told us all we needed to know that we probably wouldn't have otherwise known. He took his time and was the biggest help. I will tell all my friends and family in the DSM metro area to come here. Again, couldn't recommend this location and gentleman more.Sara H.
I came after hours and so it may not be a representative encounter.Michael N.
Very friendly quick pickup procedureJEFFREY S.
Customer did not leave a comment.JODIE P.
Customer did not leave a comment.Brett C.
Customer did not leave a comment.Luke S.
Gary was fantastic! We originally only had a trailer rented at this location, but when he found out a different location we were supposed to pick up a 26' truck from did not have it, he drove to Ames and brought us back one which saved our moving day!Kenneth S.
We had a great experience at this location.Dora T.
Customer did not leave a comment.Jon K.
Gary went above and beyond to make this an awesome experience for me!!! He offered to drive 100 miles to pick up a 26 ft. truck if one became available. He made arrangements for me to get a 20' truck and a trailer when a 26' truck was not available. He listened to me when I told him the U-Haul website was showing available 26' trucks in my area and contacted U-Haul about the false information on their website as he knew U-Haul was short ten 26' trucks in Iowa for the weekend. When I came to pick up the truck and trailer, he had to work hard for me because a dispatcher had canceled my truck reservation and keep the trailer reservation. He went the extra mile to make sure my reservation was honored. If not for Gary, my move would have been next to impossible. A HUGE SHOUT OUT TO GARY!!Jo E.
The gentleman that helped me was understanding of the time crunch I had while moving and went above and beyond while helping me rent. It was a very pleasant experience 10/10 would recommend!Bibiana C.
Gary is a great guy! Use him for all of my Uhaul needs. I rent quite a few trucks throughout the year and call Gary first every time!finnemore M.
Customer did not leave a comment.LINDA V.
Customer did not leave a comment.Jessica K.
The place looks like a run down hotel for crack or heroin users. Sadly, I didn't know....I had rented the truck for 24 hours. The truck itself was all over the road and shouldn't even be rented for use. It was the most dangerous vehicle I've ever been in. I pick up one item as and drove it back in about an hour. Complete waste of money because now I had to reschedule picking up furniture to a different day and will have to find a truck from another location, or another company. As a Uhaul corporation it doesn't look good having this place under your Logo.Deanna B.
Customer did not leave a comment.M. Kathleen H.
Customer did not leave a comment.Jason S.
Upgrade U-HAUL computer system. Lengthy delay when I picked up.Paul C.
Customer did not leave a comment.Kenneth M.
Customer did not leave a comment.Mark M.
The individual working that location was extremely rude. Upon arrival, he stepped out of his office door and yelled over to me, â€œCameronâ€? I replied yes? I've been trying to get a hold of you man, what the hell is wrong with you. Call me at xxx... So I call him and he continues to chew me out, saying I'm irresponsible for not answering my calls, he expected me to be a 19 year old when I pulled up, etc. I tried explaining that my U-Haul profile had an old number but it wasn't worth the argument. I played along with his egotistical rant, picked up the trailer and went on my way. The location is in a strange old beat up motel. Where you would expect rooms to be rented by the hour. Nothing designates this place as a U-Haul rental location. Shut it down and switch your business to the real U-Haul location over on Alices and Hickman in Waukee. Do everyone a favor and please shut this roach infested sleeze fest down.Cameron S.
Customer did not leave a comment.brenda M.
Customer did not leave a comment.Linda M.
Customer did not leave a comment.merlin V.
Customer did not leave a comment.Matthew G.
Pick up and drop location easy to find. The manager made the process go very quicklyAlan H.
Customer did not leave a comment.nick M.
Customer did not leave a comment.Zachary D.
Customer did not leave a comment.Susan S.
Let you return to closest location had to pay 49 miles just to return out of ourwayRichard R.
Excellent, Excellent,Excellent Thank goodness Pm, Inc represents U-HaulYvonne C.
Customer did not leave a comment.Frankie R.
Excellent service. This location is the best.Marshall M.
Customer did not leave a comment.Jessica S.
Customer did not leave a comment.Zachary F.
No improvement absolutely great customer service!Ryan W.
This location is in an old, run down motel. It was extremely sketchy. When my ride dropped me off to pick up the truck, i kidded around with him saying "If I don't come out in ten minutes, call for help". But seriously, its not professional looking at all. Not a location that I feel represents U-Haul well at all....scott H.
Customer did not leave a comment.Valerie C.
Customer did not leave a comment.Sandra A.
Ask for Gary. He is very much of service and explains everything well.Sandra A.
Great job! Always a pleasure doing business at this location! Great customer service!! Thank Youjoe F.
Nothing. This location is by far the friendliest in the area. I have used them several times and will continue to call on them every time I need to move. The gentleman that runs this location is awesome.KEVIN Y.
Customer did not leave a comment.Natasha G.
Customer did not leave a comment.Beth R.
Customer did not leave a comment.Patrick F.
When you tell the guy the check engine light is on and he says that's ok as long as it's not flashing. And if it starts to flash pull over and call. It smelled like oil and gas.donola S.
Customer did not leave a comment.Brian T.
Thanks for taking care of our rental needs, Gary! Our experience was great, it was a convenient location for us to pick up and drop off and we will will definitely use it again in the future as needed!jill C.
Second time renting from Gary at this location. Great customer service!Paul P.
Gary is a great guy and extremely helpful. Great customer service.Paul P.
I recently rented a 26' Uhaul. On the morning that I returned the Uhaul I had misplaced my wallet somewhere in the cab. I called the location after discovering that my wallet was missing. The manager Garry informed me that the truck had already left the lot due to another customer renting it. Garry reached out to the customer making them aware of the situation. Upon the return of the vehicle Garry personally and persistently searched for the wallet. He called me later the second morning notifying that he did indeed find my wallet. I couldn't be more relieved that there are still good people in this world and people who take pride in their work and will do about anything to make their company function at the highest of levels. My hat goes off to this location and the man running it. Thank you !zachariah T.
Friendly staffKyle S.
Customer did not leave a comment.Patrick F.
The interior of the truck was very clean which is very appreciated. The exterior of the truck was marred with numerous scratches and gouges with dents. Some of those marked well and many not marked. Would have taken well over 100 photos to note in the pre-inspection. Found a rock chip in the front window. Couldn't tell during the pre-inspection because there were so many bugs on the windshield until it rained and after using the wipers I found the chip. Driver side door was not sealing properly causing loud noises while driving. Should not have done the mobile check in and should have done the walkthrough with site manager. Had to do two submissions because uhaul cancelled the check in process because one verification number was not answered, was awesome to upload over 10 photos again using data. I also provided an alternate contact for verification before it was cancelled.Andrew L.
Customer did not leave a comment.Bruce B.
Customer did not leave a comment.Raynette O.
Paper work takes a nit long to process.Jim M.
Excelente servicioALBERTO V.
Gary was helpful & had wonderful at customer service! Went out of his way to make the experience as easy as possible. Wouldn't hesitate to refer people to his locationstephanie G.
Customer did not leave a comment.Mark S.
Awesome service. Had exactly what I needed and was really easy to work with. I wish more companies would go above and beyond like this one.nate K.
Customer did not leave a comment.Timothy K.
Gary was extremely helpful, good natured with a positive attitude. I was driving a Uhaul for the first time and was a bit nervous but he explained the controls well and put my mind at ease. I would go back to this location any time I need a Uhaul.brookvirew E.
Customer did not leave a comment.michelle F.
Customer did not leave a comment.Andrew G.
This is the second time to use the Ute location and had a great experience both times!! The office manager is extremely easy to work with and always has the truck i need Thank you!ann E.
Customer did not leave a comment.Morgan B.
Customer did not leave a comment.cj D.
The location was disgusting. The entire property was covered in mud and there was a lot of non U-Haul related clutter around.Amanda C.
Customer did not leave a comment.Kevin L.
The truck battery discharged completely with only 1 hour of dome light (back storage area light) usage. The battery needs to be replaced for this 10' truck. The driver needs to be alerted for discharge of battery or any such situation at the time of truck's pick-up.Gaurav S.
Customer did not leave a comment.allen P.
Very professional. Used for moving not storage. We called 15 mins before his closing time but allowed the rental as long as we had it back by morning, we appreciate him staying after hours till we arrived.marce J.