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Dwight W
Customer Reviews for Plus 1 Detailing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very good experience
DARLENE TReturned trailer on 3-30 instead of 3-31. Sign on the door said be right back, or call 585-298-3812. I left messages with no response. I didn't realize what I had to do to return the trailer, so I unhooked and left. I finally had to contact corporate on 4-1 to get a response to finalize the order.
Andrew WVery perfessional I would refer a friend
TIMMIE mA lot.
Richard PIdunno, MAYBE GIVE A TRUCK OUT WITH A FULL FUCKING TANK OF GAS. NOT 1/4.
Diana VMy Vist was very pleasant. Not time consuming. Returning as well was pleasant quick & easy. Thank.
Patty BThe representative was very polite and helpful providing detailed information on our truck rental experience.
VAN SVery good, thank you Scott lawson
scott lGreat customer service. He is very clear with what he says straight forward. He got me in and out in no time. Thanks
Shyteze Sn/a
richard rNot at all he’s very rude informative to the black community that comes into this establishment, and treats white and Hispanic people with the upmost respect. I don’t appreciate how I was treated nor talk to, very not professional
jaeylon jClean the floors of the truck so furneor bedding doesn't get dirty
ELIZABETH RThank you
ELVIS MI was charged for fuel it was charged 30 for fuel it was applicable.
Sandra CGreat people treat you with respect
keyona lThe office was dirty as well as the truck! IT WAS DISGUSTING!!!! I would NEVER use this location again!!!!!
Sharon LI’m angry as I was charged more than I was told. I was given a 5x8 and told it would be the same price as the rental I booked, since it wasn’t available. I was charged an additional $50+
Bernadette LVery well managed. Very sweet guy who waited on me. Took care of me very well. Very pleased.
COLLEEN FExcellent service thank you
angelica mThere was no one receiving the equipment. It's just a parking lot. I still awaiting for my receipt.
MANUEL RRude on the phone. Unorganized, my truck had a lock on it. They made me late and had the audacity to charge me for them being behind. I will tell EVERY NOT TO GO THERE. who you hire matters. Do a better job.
Taylor MThe truck's front windshield was cracked. There wasn't a customer service level of communication or explanation of services. Didn't give me pricing info. The experience was unprofessional
MIA BQuick service
Carlos SNothing. Really helpful. Helped hitch the car and offered to load the car.
Masumi TI brought fuel tank back at same level as I got it and as charged an additional 50$ when the store was an hour late opening
Blake NExcellent service !
Dorian Hthe gentleman was very good, he escorted me to the truck. He didnt let me step in the mud (was raining) and moved the truck. Super nice, the check-in was seamless. It's good to have a U-Haul within the neighborhood. thanks
Deborah DKeep up the good work.
John VManager was extremely helpful and bent over backwards to help get me going when the first place where I reserved was closed, even though the UHaul site said it would be open and allowed me to reserve. Equipment was mechanically sound but full of leaves and a bag of trash inside, a problem from the prior customer and I don't fault the manager since he may well have checked the cleanliness had he had more time to prepare.
Darrin MThe cabin was a little dirty, but nothing that was of concern.
Javid AHe was charging every body a late fee even when they wasn't late he told me I 24 hours but I told him I only need it for 3 or 4 hours borg it back in 3 hours he said o u got a fee what's that about I will never go there again
CLARENCE CI picked the uhaul up at 11:30am I had request it for 4 hours cause I know I was gonna be back. I was charged for four hours. I returned the uhaul back at 1pm.
Takoya SVery friendly staff. Equiptment in clean ready to go condition. Facility lot clean. Process very simple and hassle free. A pleasure to do business here.
Carlos BFix the parking space!
daquan qThe Customer Service is absolutely amazing at this location.
DeRhonda BStanley was very helpful and friendly. He made the experience very pleasant and easy. The van was in great condition and exactly the size that we needed for the job.
SYLVIE BEverything was great. I suggest that larger signs would prevent some people like myself from getting lost. It was not obvious to me that I was right in front of the Uhaul branch until I went back and forth a few times.
Alan EMy only immediate concern was the location of the business. However my overall experience was great, easy reservation, smooth pick up and fast return process. Awesome customer service.
Xiomara GEverything good
Jessie LNext time a customer is late returning a uhaul you guys should not take that out on the customer who was waiting. I scheduled a appointment at 4:30pm get there at 4:25pm I had to wait because someone wasn’t back. I had to wait 30 plus extra minutes thats bad business into of me paying people by the hour to help me move don’t schedule people that way or a advance courteous call will be awesome. I schedule it for 4 hours so I should of returned it at 8:30pm, I was told there will be a 20$ fee after hours ok whatever which shouldn’t applied to someone who had to wait for a truck. Get in the truck truck is on E that so unconsidered for me now I have to put extra miles going the gas station which should of been the last thing I did upon returning like no one cared or I was told that’s UHAUL POLICY. That’s not a cool policy when customers should be satisfied. I wasn’t at all and I will never rent with you guys again. Thanks thumbs down! The worker was nice but all this it’s out of my hands was not a good answer.
Takoya SGreat customer service , staff was very professional. I would recommend this location for sure.
Shanita WJR was extremely helpful and it was quite easy to drop off the truck. He informed me of the insurance benefits since the truck we got was damaged and leaked a lot of water into the truck when we drove through rain storms.
Denise LWe arrived 2 minutes before closing and the gentleman working there was very kind to stay open and help us rent the trailer we needed to complete our move. His kindness in staying kept us on schedule and that is a very big deal to us. He rocks! Thank you for saving the day!
Kevin KI had a blowout and it took three hours waiting for someone to come and change the tire on the trailer
LARRY LTo be honest, the fact that DJ treated me as I were a long lost buddy, when I walked in was comforting on a stressful day. Everything truly was outstanding! Last time I rented a 20' truck and car carrier, from E Ridge for a cross country move, the truck was down 2.5 qts of oil and 5 tires needed air. 🤣 Clifford and Joseph has a hidden gem of a UHaul location. I would recommend this location over any other. Peace.♡
Denise DThe system needs updating the location was closed but the owner was willing to go out of his way to bring me keys on his off hours. The system should have sent me a 3 digit access code so the keys could have been retrieved but instead sent me a counter code. other then that it was fairly easy.
Jonathan DPicked up truck with check engine light on.
Aaron T