Customer Reviews for Plus 1 Detailing
(U-Haul Neighborhood Dealer)

88 reviews

55 Lois St   Rochester, NY 14606

(585) 672-6484

Office Hours

  • Mon-Sat: 9 am–6 pm
  • Sun: 11 am–4 pm

Services at this Location:

Contact Us

(585) 672-6484

55 Lois St
Rochester, NY 14606

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–6 pm
  • Sun: 11 am–4 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Monica Jones 
Rating:
5.0

Very perfessional I would refer a friend

TIMMIE mcgee 
Rating:
3.0

Customer did not leave a comment.

Nicole OConnell 
Rating:
5.0

Customer did not leave a comment.

Sherika Heywood 
Rating:
5.0

Customer did not leave a comment.

Luis Velez 
Rating:
2.0

A lot.

Richard Powell 
Rating:
1.0

Idunno, MAYBE GIVE A TRUCK OUT WITH A FULL FUCKING TANK OF GAS. NOT 1/4.

Diana Villa 
Rating:
5.0

Customer did not leave a comment.

Sheri McFadden 
Rating:
5.0

My Vist was very pleasant. Not time consuming. Returning as well was pleasant quick & easy. Thank.

Patty Blanding 
Rating:
3.0

Customer did not leave a comment.

Joyce Baggling 
Rating:
4.0

The representative was very polite and helpful providing detailed information on our truck rental experience.

VAN SMITH 
Rating:
4.0

Very good, thank you Scott lawson

scott lawson 
Rating:
5.0

Great customer service. He is very clear with what he says straight forward. He got me in and out in no time. Thanks

Shyteze Sinkler 
Rating:
5.0

Customer did not leave a comment.

liban liban 
Rating:
3.0

Customer did not leave a comment.

SYLVIA HEARD 
Rating:
5.0

Customer did not leave a comment.

yensenia miranda 
Rating:
5.0

Customer did not leave a comment.

Lilybeth Flecha Vellon 
Rating:
5.0

n/a

richard rivera 
Rating:
4.0

Customer did not leave a comment.

Timothy Rowe 
Rating:
2.0

Not at all he’s very rude informative to the black community that comes into this establishment, and treats white and Hispanic people with the upmost respect. I don’t appreciate how I was treated nor talk to, very not professional

jaeylon johnson 
Rating:
5.0

Clean the floors of the truck so furneor bedding doesn't get dirty

ELIZABETH ROWLEY 
Rating:
5.0

Customer did not leave a comment.

natividad santana 
Rating:
5.0

Thank you

ELVIS MAYBELL 
Rating:
4.0

I was charged for fuel it was charged 30 for fuel it was applicable.

Sandra Cunningham 
Rating:
4.0

Customer did not leave a comment.

Gabrielle Freund 
Rating:
5.0

Great people treat you with respect

keyona lowman 
Rating:
1.0

The office was dirty as well as the truck! IT WAS DISGUSTING!!!! I would NEVER use this location again!!!!!

Sharon Lee 
Rating:
5.0

Customer did not leave a comment.

Thomas King 
Rating:
5.0

Customer did not leave a comment.

Matthew Hurley 
Rating:
2.0

Customer did not leave a comment.

ZHENGYUAN WANG 
Rating:
5.0

Customer did not leave a comment.

darnise starkes 
Rating:
4.0

I’m angry as I was charged more than I was told. I was given a 5x8 and told it would be the same price as the rental I booked, since it wasn’t available. I was charged an additional $50+

Bernadette Lockamyeir 
Rating:
5.0

Customer did not leave a comment.

Michael Israel 
Rating:
5.0

Customer did not leave a comment.

tercel lowry 
Rating:
3.0

Customer did not leave a comment.

Ruben Lewis 
Rating:
3.0

Customer did not leave a comment.

Precious Allen 
Rating:
4.0

Very well managed. Very sweet guy who waited on me. Took care of me very well. Very pleased.

COLLEEN FOX 
Rating:
5.0

Excellent service thank you

angelica mora 
Rating:
1.0

There was no one receiving the equipment. It's just a parking lot. I still awaiting for my receipt.

MANUEL ROSADO 
Rating:
5.0

Customer did not leave a comment.

Ameir Rogers 
Rating:
1.0

Rude on the phone. Unorganized, my truck had a lock on it. They made me late and had the audacity to charge me for them being behind. I will tell EVERY NOT TO GO THERE. who you hire matters. Do a better job.

Taylor Mitchell 
Rating:
2.0

The truck's front windshield was cracked. There wasn't a customer service level of communication or explanation of services. Didn't give me pricing info. The experience was unprofessional

MIA BERRY 
Rating:
1.0

Customer did not leave a comment.

Micheal Kelly 
Rating:
5.0

Customer did not leave a comment.

Freda Poinsette 
Rating:
5.0

Customer did not leave a comment.

ketty maysonet 
Rating:
5.0

Customer did not leave a comment.

LEMUEL CUACUT 
Rating:
5.0

Quick service

Carlos Santos 
Rating:
5.0

Nothing. Really helpful. Helped hitch the car and offered to load the car.

Masumi Takamizu 
Rating:
2.0

Customer did not leave a comment.

Kevin Keting 
Rating:
2.0

I brought fuel tank back at same level as I got it and as charged an additional 50$ when the store was an hour late opening

Blake Nguyen 
Rating:
4.0

Excellent service !

Dorian Haddock 
Rating:
5.0

the gentleman was very good, he escorted me to the truck. He didnt let me step in the mud (was raining) and moved the truck. Super nice, the check-in was seamless. It's good to have a U-Haul within the neighborhood. thanks

Deborah Deravens 
Rating:
4.0

Customer did not leave a comment.

Nigrl Mckenzie 
Rating:
5.0

Keep up the good work.

John Valentino 
Rating:
4.0

Manager was extremely helpful and bent over backwards to help get me going when the first place where I reserved was closed, even though the UHaul site said it would be open and allowed me to reserve. Equipment was mechanically sound but full of leaves and a bag of trash inside, a problem from the prior customer and I don't fault the manager since he may well have checked the cleanliness had he had more time to prepare.

Darrin Magee 
Rating:
4.0

Customer did not leave a comment.

Roberts Wesleyan University 
Rating:
5.0

The cabin was a little dirty, but nothing that was of concern.

Javid Assemi 
Rating:
5.0

Customer did not leave a comment.

ALCIBIADES PENA MONTANEZ 
Rating:
2.0

Customer did not leave a comment.

KELLIMONEA MCCAULEY 
Rating:
5.0

Customer did not leave a comment.

mayra jackson 
Rating:
1.0

He was charging every body a late fee even when they wasn't late he told me I 24 hours but I told him I only need it for 3 or 4 hours borg it back in 3 hours he said o u got a fee what's that about I will never go there again

CLARENCE CLEAVES 
Rating:
1.0

I picked the uhaul up at 11:30am I had request it for 4 hours cause I know I was gonna be back. I was charged for four hours. I returned the uhaul back at 1pm.

Takoya Sanders 
Rating:
4.0

Customer did not leave a comment.

anthony Thomas 
Rating:
5.0

Customer did not leave a comment.

Arthur Owens 
Rating:
5.0

Very friendly staff. Equiptment in clean ready to go condition. Facility lot clean. Process very simple and hassle free. A pleasure to do business here.

Carlos Brandon 
Rating:
3.0

Fix the parking space!

daquan quick 
Rating:
5.0

Customer did not leave a comment.

Marilyn Lebron 
Rating:
3.0

The Customer Service is absolutely amazing at this location.

DeRhonda Brooks 
Rating:
3.0

Customer did not leave a comment.

Michael Farciglia 
Rating:
5.0

Customer did not leave a comment.

Christopher Rugg 
Rating:
5.0

Customer did not leave a comment.

Destiny Thompson 
Rating:
5.0

Stanley was very helpful and friendly. He made the experience very pleasant and easy. The van was in great condition and exactly the size that we needed for the job.

SYLVIE BEAUDETTE 
Rating:
5.0

Customer did not leave a comment.

Jordan King 
Rating:
5.0

Everything was great. I suggest that larger signs would prevent some people like myself from getting lost. It was not obvious to me that I was right in front of the Uhaul branch until I went back and forth a few times.

Alan Entenberg 
Rating:
4.0

Customer did not leave a comment.

Kay Donadelle 
Rating:
5.0

My only immediate concern was the location of the business. However my overall experience was great, easy reservation, smooth pick up and fast return process. Awesome customer service.

Xiomara Guerrero 
Rating:
5.0

Everything good

Jessie Lugo 
Rating:
1.0

Next time a customer is late returning a uhaul you guys should not take that out on the customer who was waiting. I scheduled a appointment at 4:30pm get there at 4:25pm I had to wait because someone wasn’t back. I had to wait 30 plus extra minutes thats bad business into of me paying people by the hour to help me move don’t schedule people that way or a advance courteous call will be awesome. I schedule it for 4 hours so I should of returned it at 8:30pm, I was told there will be a 20$ fee after hours ok whatever which shouldn’t applied to someone who had to wait for a truck. Get in the truck truck is on E that so unconsidered for me now I have to put extra miles going the gas station which should of been the last thing I did upon returning like no one cared or I was told that’s UHAUL POLICY. That’s not a cool policy when customers should be satisfied. I wasn’t at all and I will never rent with you guys again. Thanks thumbs down! The worker was nice but all this it’s out of my hands was not a good answer.

Takoya Sanders 
Rating:
5.0

Great customer service , staff was very professional. I would recommend this location for sure.

Shanita Williams 
Rating:
4.0

JR was extremely helpful and it was quite easy to drop off the truck. He informed me of the insurance benefits since the truck we got was damaged and leaked a lot of water into the truck when we drove through rain storms.

Denise Lengyel 
Rating:
5.0

We arrived 2 minutes before closing and the gentleman working there was very kind to stay open and help us rent the trailer we needed to complete our move. His kindness in staying kept us on schedule and that is a very big deal to us. He rocks! Thank you for saving the day!

Kevin Kilcher 
Rating:
5.0

Customer did not leave a comment.

FARID MUELLER FERDOWS 
Rating:
1.0

I had a blowout and it took three hours waiting for someone to come and change the tire on the trailer

LARRY LOTT 
Rating:
5.0

To be honest, the fact that DJ treated me as I were a long lost buddy, when I walked in was comforting on a stressful day. Everything truly was outstanding! Last time I rented a 20' truck and car carrier, from E Ridge for a cross country move, the truck was down 2.5 qts of oil and 5 tires needed air. 🤣 Clifford and Joseph has a hidden gem of a UHaul location. I would recommend this location over any other. Peace.♡

Denise DiSano 
Rating:
5.0

Customer did not leave a comment.

Raul Fuentes 
Rating:
5.0

The system needs updating the location was closed but the owner was willing to go out of his way to bring me keys on his off hours. The system should have sent me a 3 digit access code so the keys could have been retrieved but instead sent me a counter code. other then that it was fairly easy.

Jonathan Diaz 
Rating:
2.0

Picked up truck with check engine light on.

Aaron Thompson 
Rating:
5.0

Customer did not leave a comment.

Michael Callahan 
No reviews have been submitted for this location.

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