I was billed for gas despite returning the meter to its original position. Additionally, I incurred charges for four extra miles, which were not acknowledged by U-Haul after they changed my pickup location, despite my driving the exact distance. The drop-off point conveniently had a gas station nearby, where I refueled. I urge you to uphold better standards of business integrity.
Tatiana M
Customer Reviews for Pleasantdale Storage of Doraville
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The lady at the front desk was very helpful and respectful.
Adrianna SEverything was perfect.
Chowdhury KAlso a great experience!!
Brett MVery narrow and small place,I never recommend people this place
HAYRI AKeep the person you have running it. She was great and very helpful!
Paul MThis location will charge you extra!! i just rent rent the truck 1 day but they charge 4 days since they forgot to check out!!! also they charge extra fuel and mile which doesn't make sense!!! I think someone use the truck since they forgot to check out and they change to my bill! You better check out by yourself otherwise the worker right there just charge you extra. Never rent at this location again! Disaster!
JIANYI LEverything was great and I really appreciate that The only thing I would like to ask is to process my Credit the amount of $700 dollars back to my account asap please.
Fasil RI brought the truck back on full and submitted a picture to show gas tank and miles. I was charged for a half tank
Sierra SI ordered a Dolly with the truck, however, when I picked up the truck, I was informed that no dolly was available. That caused me quite an inconvenience. Other than that, everything went well.
Percy BThe customer service at this location was wonderful
Virginia MWe ordered a dolly and there was no dolly. Just have the order correct and it would be 10/10.
Calvin HANDREW provides EXCELLENT customer service. Definitely he is an asset to the company
JUAN FWe have used U-Haul for a number of years. It’s a great experience and that’s why we keep coming back after trying other companies.
Lorene EImprove customer service response to errors done by your own employees. Improve employees actually making sure that your reservation is ready when it’s time to be picked up. Improve wait times for a representative so that no one has to wait 1 hour or more to get someone on the phone due to employees not having your vehicle available for after hours pick up. Improve finding available vehicles that aren’t almost an hour away and further inconveniencing customers. Improve on refunds and reimbursement for these types of issues. I WILL NEVER USE THIS SERVICE AGAIN! WORST EXPERIENCE EVER!!!
Reco BMy experience was great!! Thanks
LEONARD GThe problem with UHaul is that you never actually know where you are going to pick up your equipment. This can be an issue if you don't have transportation. I rented a 10' van and didn't realize until I got it home that it did not have a ramp and I needed a ramp. The location I picked up the equipment was a good location to pick up the equipment from just not where I wanted to go.
SABRINA DU haul rep was friendly and helpful.
ROBERT FStart by not changing the pick up location without telling me. The truck was filthy. I had to clean trash out of it before I could load it. There was some greasy residue left on the floor. Empty cups and trash in the cab.
Mark HOne of the front head lights has blown out and the right mirror and steering wheel could not be adjusted.
WILLIAMETTA TNothing, it was a great experience and the staff were great!
CHARLES RThe front desk attendant was very professional and pleasant.
RAISA SThere’s nothing I can say about them they offer good customer care that you
GUIRLENE PIts very hard to contact the people working at this location. I have tried to book a truck for over two weeks. no one responded to my email nor returned my phone calls. When I did manage to book one, when I arrived they didnt even have my reservation in the system. Luckily they had two of the trucks that I needed. I have had an experience before where I had a reservation with them and since it wasnt in the system they gave my truck to someone else. Customer service is sub par to say the least.
ANDRE JExceptional service from walk in door to the way out Great
Donald HI guess the only thing is have more trucks at different locations. The first uhaul place I went to they didn’t have any trucks. The 2nd uhaul place I went to they just happened to have 1, the one I used.The employee there said he was surprised that this one was available.if you guys are out of stock when people go to your place they will go to your competition and may never come back.
Todd SThe back of the truck was not clean. Otherwise, everything was perfect.
Lateela BMake sure the radio works,It was the worst drive of my life with no radio working in the truck
Michael MBoth gentleman were very friendly and professional with just a touch of that southern charm.
PAMELA MThe truck was SMELLY like someone urinated inside. I mentioned to the agent on duty when I dropped the truck and He implied that We did it. Seriously?
Miguel SNothing - great experience!!
Beth Mlocation was closed so I am not able to make comments
toni tWhen customer make reservation a head of times 3-4 weeks advance. You should keep the promise the promise reservation. Last minutes you change different location. This isn't right to customer as well as very un professional. When I called talked three different person. Especially, inventory manager at Norcross, said to me that " I don't have it, you can't have here. Go pick other location or cancel whole reservation." What kind sick people working at U Haul as Manager. What a shame on U Haul.
Troy KI had major issues with the on line part. The process of how to access camera and location should be better explained.
ROBYN HEverything fine
Jorge MMuy buena atencion ,100% recomendados
Victor TRepresentative was professional and provided good service
Corrina JTerrible customer service. The lady left the office at 11am after opening at 10am. I had to rent the uhaul over the phone with someone 5 hrs later
Tanika Snotify me when you change the location where the truck will be located for rental!!!!!! Have the amount of fuel in the tank indicated on the rental form!!!!
Conrad MDropped the truck off and this place was very small. I waited for a good hr for someone to show up but no one did.
Camerone MYoung lady was fantastic, her recommendations were spot on perfect. She is a great employee. I will use this location and refer for future moving and storage needs.
Randall JI will send comments to your corporate email address.
David GNothing
Mary LGive jasimine a promotion and raise she's awesome!!!
Joseph FApp was horrible. Took 4 attempts to place the order. Picked up in person so no issues there. Took 5 attempts to go through the return process. At the end when instructions on where to put the key came up a pop up asking me to rate the app came up closing this pop up (which was blocking the instructions) also closed the instructions, so was left to guess what to do as it was not possible to bring the instructions back up.
Ian JThe equipment I wanted was not at the original location I had set up, but UHaul called in advanced and confirmed another nearby location (which was Pleasantdale). This worked out just fine as it was very close to the other location. I am glad they called up front.
Mark KThe app was wrong about the lock combination for picking up the key. The U-Haul employee on site was able to help me.
James MEn route to returning the cargo van, the auto driver's window was lowered to speak with someone. Upon depressing the up/pull lever, the window would not go up to close. FOR 1.5 HOURS in traffic I was wind-whipped on one side of my face and my left eye--which is watering/running profusely as I write. I called Uhaul roadside service to report the vehicle location at UHAUL. Doraville and the need for service. It WOULD be greatly appreciated if customer service would not charge am extra day due to a) the residual affects from the window; AND b) the DOUBLE CHARGE on truck rental the day BEFORE...I was charged twice. Thank you!
eva gThe gentleman who helped me was great, funny and able to explain things thoroughly
Katie PFix your fucking online system. This was the most stressful thing I’ve ever had to endure, and I’ve literally been sent to a mental institution. The fact that it took several people and more than two phones to get anything done was absolutely ludicrous, how you keep a business going is baffling to me. I work Logistics professionally and you need to get your shit together.
William BFred was great! Was attentive and concerned about my safety after witnessing problems.
Lisa FNew computers to make the process faster
Luis SVery Fast service.
Mario AAdd a third seat to the 10' truck.
Dawit SAdding an easier way to add the insurance after the job has been dispatched within a certain time window i say this because yeasterday literally 5 mins after my order was submitted i requested to add the insurance before i even left the store but couldn’t
lexus j