I found the after hours on-line return process annoying. Especially the part of having to photograph your mileage and fuel, the cab of the vehicle, the cargo area of the vehicle, and the parking space. I suppose after one does this once, and expects it for their next rental, it's not so bad. But it was dark and cold and I found it annoying. The $20 convenience fee if you don't do this is too high. Perhaps $10.00 would be adequate.DAVID S.
Customer Reviews for Pleasant Hill Auto
(Distribuidor de U-Haul del vecindario)
South Portland, ME 04106
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 8 a. m. - 5 p. m.
- Sáb.: 8 a. m. - 3 p. m.
- Dom.: 8 a. m. - 2 p. m.
- 12/24/2021: 8:00 a. m. - 12:00 p. m.
- 12/25/2021: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.PAUL D.
El cliente no dejó un comentario.DEREK K.
Always wxcellent service. Friendly and helpfulRICHARD H.
Super easy transaction, equipment exceeded expectations. Representatives Robbie and Mark could not have been more friendly or helpful.SARAH E.
Marc was friendly and engaging and extremely helpful.JEFFREY B.
This establishment is professional and courteous. They look out for the customer. I would highly recommend people use this Uhaul provider over others.Faruk H.
El cliente no dejó un comentario.BRANDON S.
The gentlemen that helped me when I hit there were so so friendly. The man I believe mark upon return was a super kind man! Too many people in the world that are nasty. It's refreshing when you come upon this crewðŸ'™Joan C.
El cliente no dejó un comentario.Dennis M.
No complaints. Very helpful and friendly staff.DAVID A.
El cliente no dejó un comentario.richard B.
El cliente no dejó un comentario.WILLIAM G.
Nothing, everything was fine.RONALD R.
Everyone here was so helpful and efficient ! I have not experienced customer service like this in a long time! Most appreciated! Will rent here again and recommend to anyone needing a rental truck . Thank you !RHONDA F.
Excellent service. Moving is stressful, it's nice to have less to worry about. Great job!Ralph D.
El cliente no dejó un comentario.LUKE J.
Robert was amazing! My Uhaul was returned to Saco ME by mistake and he sent two guys to retrieve it so I could have it available for my UHaul movers.SUSAN B.
El cliente no dejó un comentario.Simon A.
El cliente no dejó un comentario.Timothy S.
El cliente no dejó un comentario.TERESE R.
The person working on site was very rude and disrespectful. He was offensive and showed very little desire to help. I rent U-Haul on a weekly basis and that was my worst experience to date. I will not return to this siteTOMER K.
The personnel at the location did yeoman's work getting me equipment we could use; the regional or national personnel and software failed to make the truck I reserved two months earlier available. Hence the yeoman's work of the local personnel.Harry B.
Pickup was at 8 AM, but nobody was there until 8:10 AM.Douglas H.
24/7 share worked fine i was able to retrieve a love seat after this location closed and saved $500 for the love seat it had to be bought and removed last night excellent service from this location.david P.
After-hours drop off was a little tough as I could not get an internet connection and it's done online. Was unable to get key drop box code.ROBERT M.
El cliente no dejó un comentario.BRIANJACOB G.
This truck was not in the condition that I have come to expect from Uhaul. The doors did not close properly, even if they were slammed they still rattled on the highway. There was a missing knob for the climate control, which made it so the heat and AC wouldn't work. The throttle stuck while I was in traffic which almost caused an accident, I had to quickly shift into park to avoid hitting the car in front of me, the throttle was overriding the brakes. This happened twice. This truck is unsafe. The truck was also dirty and smelt bad. On top of all of this, my original online order was cancelled (not sure if it was a system error or the rep at the location), but when the rep reprocessed the order he did not add roadside assistance coverage and now I am being told I am responsible for $175 in RA charges. I have proof that my original order had RA. I even told the rep I wanted all coverages including RA. Not happy with Uhaul, or this location. I would like someone to reach out to me via my email on file.TRAVIS A.
El cliente no dejó un comentario.BRITA L.
Drop off was quick and easy.DANIELE I.
They Went Above And Beyond At This Location Wouldn't Go Anywhere Else For Moving Equipment So Easy To Deal With Everything Went Smooth.LARZ T.
The location was fine, but the location was NOT what I requested, and I was not adequately informed of the change.Jennifer L A.
No issues with staff, but was disappointed that despite reserving a van in advance there was not any van available, not even a larger or smaller one, available to pickup when I arrived. Fortunately the south portland location was able to provide one later, but I really would appreciate to not have this run around to get a service I set out for in advance.MITCHILL M.
El cliente no dejó un comentario.STEVEN C.
El cliente no dejó un comentario.Joseph H.
El cliente no dejó un comentario.LILLIAN H.
Person working the desk went above and beyond to help me get a truck during this very difficult time with rentals. Was very pleased with my experience at Pleasant Hill Auto.DAVID J.
Needed a rental truck no one had anything this location made it happen will be back.ROBERT M.
El cliente no dejó un comentario.LAURA O.
The only place to rent a Uhaul and enjoy the rental and courtesy given to everyone.david P.
The staff seemed bothered that we were there to pickup our 10x10 truck nor did they take the time to actually put the utility truck (2-wheel hand truck) in the back of the truck as ordered on the agreement. When I discovered it wasn't there, I called, and they said they would remove it from the invoice. However, when I got to Tennessee to turn in the truck, they HADN'T taken it off the invoice. So, the Uhaul service in South Portland Is not at the top of my list for renting from again!Samuel B.
The staff was extremely professional and I would highly recommend renting from this uhaul dealer.Harold B.
This location and the staff are great, no complaints there. My only issue was with the UHaul app. I returned my truck after hours and the app would not accept my location no matter what I did. The app refused to let me circumvent the location feature and so I was not able to check the truck back in online and had to call them in the early a.m. Fix the app to let people skip the location step if needed!!!Adinah B.
the size truck I reserved was not available at the original location - I had to drive half hour away but UHaul gave me some extra miles to compensateDAVID S.
El cliente no dejó un comentario.William T.
El cliente no dejó un comentario.John S.
El cliente no dejó un comentario.Kevin K.
This has nothing to do with the pick up or drop off site. However, for the second time in a row U haul â€œupgradedâ€œ us to a 6 x 12 trailer when we only needed a 5 x 8 trailer. This was problematic because we were using this to drop off children for college, and the bigger trailers are much more difficult to handle and park and utilize in crowded venues. Just because we had a vehicle that could handle the additional size and told load does not mean that it was an upgrade for us. I think a more concerted effort should be made to give the customer the specific piece of equipment that they request, and not a larger substitute.Douglas P.
Better customer service skills in the office of this location. At the end of turning the truck in, the office person was rude and demanding documentation that had already been provided. Rude! And then he realized he had made a mistake and we were good to go. Tough job, tough customers, no place for rude.William H.
I have opened a claim. I was charge for 37 extra miles. The receipt is stating the truck started with 37 fewer miles than it did. I have been overcharged by 30$ +Ryan E.
El cliente no dejó un comentario.Heather E.
The guy was fantastic (super helpful!), but the truck was VERY dirty and I had to gas it up as soon as I left (he was helpful in estimating the gas I would need). This was VERY inconvenient on moving day. I was supposed to have received a discount-- I did not.Mark F.
El cliente no dejó un comentario.Robert M.
They did not have a tong jack to help get the trailer unhitched.John T.
One of the best rental experiences I have had in 36 years of renting!!! Vehicle waiting when I arrived, pickup was 5 min total â€¦ as was drop off!!!John C.
El cliente no dejó un comentario.Stephanie B.
I sent a bad picture of dash with odometer and gas gauge. I have one in my Photos on my IPhone if one is needed.Kevin M.
El cliente no dejó un comentario.Edward R.
El cliente no dejó un comentario.Rhonda F.
And that it was not my fault. So my suggestion to anybody is if you're renting a truck definitely search around and make sure you get inside the truck and check it for any type of water damage and make sure you thoroughly ask questions about what the insurance covers and make sure verify that that vehicle is clean whether you are a smoker or not. This is by no means a reflection of 300 Main St. in South Portland this is a reflection of Columbia South Carolina and U-Haul as a whole. How you are just a contract number you are not an individual person and they do not care about your belongings. The representative from customer service told me to go ahead and set the things that were wet off to the side let them dry out and then use them. I'm sorry I can't use a TV that is water damaged because it won't turn on and also I can't use my suitcases because they smell like rotten eggs from the water that was in there. That truck smells like sewage because of the water.WHITNEY C.
El cliente no dejó un comentario.ADAM H.
El cliente no dejó un comentario.Neal P.
El cliente no dejó un comentario.david P.
El cliente no dejó un comentario.SHAWN M.
El cliente no dejó un comentario.Michael M.
El cliente no dejó un comentario.Eric W.
The location was hard to get in and out of, but the customer service and vehicle itself was great!Nathaniel S.
The vehicle was not ready for me at the time that I reserved it. I was told that I could pick up the van after hours but the key was not left for me. I had to wait until the following day during business hours. This location should not offer after hours pick ups if they are not able to honor the reservations customers make online or through the app.Sara L.
The drop off instructions through the uhaul site were somewhat confusing. There weren't any personnel on site as it was around 8pm on a Sunday so we had to do the online drop-off. It was good in terms of being thorough, asking for pictures of the cab and odometer/gas tank.Hayley H.
Robbie and marc are first class, they will get all my rentals!Arthur S.
CLEAN THE CAB after each customer especially in this pandemic. It was VERY dirty.I used a large container of clorax wipes and sprayed with lysol to make sure it was sanitized .Lorraine G.
Wouldn't Go Anywhere Else The Best IntownJoseph W.
El cliente no dejó un comentario.Jerald R.
El cliente no dejó un comentario.FREDERICK P.
Unbelievable Service Will Always Rent From Here Even If I Move Away Awesome Staffdavid P.
El cliente no dejó un comentario.Ryan B.
El cliente no dejó un comentario.melinda C.
Guaranteed a truck, called an hour to pick up and told me my truck is not available. Couldn't get all my belongings in to the truck because I was downsizedFrancis T.
El cliente no dejó un comentario.David V.
the truck smell really bad like a cigarette. it was very disgusting.Jennifer G.
I reserved a truck a month and a half in advance and was not able to pick up a truck until three days after my reservation. The people at this location were great but this situation could've been avoided. I had also applied for parking permits at my destination that I could not move and a strict move-in deadline I had to meet and frankly, my UHaul experience made this move hellish at best.GABRIELLE L.
El cliente no dejó un comentario.NORRIS A.
El cliente no dejó un comentario.Charles W.
El cliente no dejó un comentario.Claton C.
Always efficient and easy to work with! There is no waiting compared to the bigger UHAUL in the area!Richard H.
El cliente no dejó un comentario.MELISSAANN F.
The truck really wasn't very clean, but it was a smooth riding truck, which I wasn't expecting.Carol W.
El cliente no dejó un comentario.ADINAH B.
Seats had a lot of hair and a cigarette burn in one seat.BRADLEY C.
Always professional and accommodatingRichard H.
El cliente no dejó un comentario.Ellen M.
El cliente no dejó un comentario.Duane H.
Let people know there's no ramp to the 10ft box truck I was miss lead there was !!KATHY O.
El cliente no dejó un comentario.Eric H.
The account didn't have any information listed for either phone number/email that we gave. We told the location representative this when we called to extend our rental. Wasn't fixed. Called customer support to try to do truck return after hours and waited on hold for 25 minutes before just dropping the keys and vehicle.Douglas W.
Original truck had not been returned and the associate found us a solution without costing us any additional fee! Made a very stressful situation a breeze 2nd time we used this facility and probably won't use any other â€œpleasant hill autoâ€Susan D.
Online reservation system was very intuitive and worked well. Truck was ready when we arrived and after a quick check that all the "Online paperwork" was complete, about 10 minutes, we were. Highly recommended and will do it again.stephen L.
Everything was great, low mileage, newer equipment. Perfect.Joshua G.
El cliente no dejó un comentario.Caitlin H.