Comentarios de los clientes para Pleasant Hill Auto

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Pleasant Hill Auto

Clasificación general:

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Paul S.
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super friendly staff. would recommend this location highly

BRIAN M.
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El cliente no dejó un comentario.

Mark P.
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Empty bottles in the van, it took about 2 hours to pickup and return due to a mixup in where the key was - not my fault - yours.

Mike L.
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El cliente no dejó un comentario.

Patrick H.
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El cliente no dejó un comentario.

Robert S.
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El cliente no dejó un comentario.

Penny L.
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El cliente no dejó un comentario.

Daniel M.
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El cliente no dejó un comentario.

Brenda P.
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El cliente no dejó un comentario.

greg C.
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El cliente no dejó un comentario.

Fidel Z.
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Very bad customer service

Jonathan H.
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The guy was polite. Explained to me the insurance which I got. Told me about the gas and highlight a sheet of paper that he told me to keep in case I was in an accident. Unfortunately he made no mention to the piece of paper being a “contract”. Which was never explained to me and I never signed. But not his fault. How was he or I supposed to know the booking agent put in the wrong drop off location. Just a mistake by the nice lady but Calling uhaul to fix there mistake was useless...especially “traffic control manager”. Phone calls all had substantially wait times. Spent hours dealing with their mistake. I Was told repeatedly it was my fault by employees who did not even listen to the original phone call which would prove it was not my mistake. Uhaul says the calls are recorded to protect the promises they make to customers. What a joke that is. Erica “the regional officer” traffic controller that works for Massachusetts uhaul was the worse. She said I could drop it off anywhere and just would have to pay extra. First of all, people are not happy when you drop off a truck at the wrong location. 2nd off all, why am I paying for uhaul's mistake. I have since been told by a uhaul worker that she is known to be a “dizzy bitch”...which is not my phrase and I am not sure what that saying means. But she certainly is an annoying person and should not work for customer service but sounds like a great fit for uhaul. I was also told she is on probation for sucking...and I hope she gets fired. And I hope everyone that could not take 1 minute to put their selves in my shoe and help me out...ends up in the same position one day!!! And they think of how they treated me as they get ripped off and treated unfairly. I will never use uhaul again. I recorded much of it all. On Facebook now. Soon to be on YouTube under uhaul sucks. Check it out and give me a like.

Laura M.
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I got to Maine army and did the drop off ahead of schedule. The staff was helpful and pleasant.

CURTIS G.
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El cliente no dejó un comentario.

Louise S.
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So convenient for our needs and representative went out of his way to make the pick up process smooth. Thanks.

Samuel T.
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Bob, The Owners son in law checked my equipment in. I have never had such a disrespectful experience. Bob upset my Fiance, Laurette,to the point she was trembling. I had to separate them, and get Laurette to go back to her car. Bob told me to "Get The Fuck" out of his face, because I was 2 feet away from him... I/We managed to calm down, and Bob stated that he was glad we could end the interaction on a good "Foot" I responded "That was blown a while ago, May I please have my contract so I can leave". He said "Oh..it was??"... "Then just leave" I said "give me a copy of my contract and I'd be more than happy to". Bob responded "I already Fucking sent it to you, Now Get the Fuck out of here"....

David H.
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Fantastic customer service!

Mark C.
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Overall our experience was very frustrating but it had nothing to do with the Pleasant Hill Auto location. We were pushed to this location after the place designated for our original pickup - Marginal Way in Portland - assigned the vehicle to someone else after we checked in (via mobile) and had the truck assigned to us. We then spent an hour waiting while the associate at Marginal Way was incapable of solving the problem. Finally Shaun (the owner) was able to assign us to the vehicle (a smaller size than we needed) at Pleasant Hill Auto.

Steven C.
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El cliente no dejó un comentario.

Michael L.
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El cliente no dejó un comentario.

Bill H.
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NA

Joshua L.
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Super friendly, and nice!!

Joseph O.
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Nothing everything was great.

Daniel T.
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El cliente no dejó un comentario.

Richard H.
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Always a win when renting from here!

Juan O.
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Stop with political sign of that idiot Trump and get rid of those fucked up make America great again hats

Erin S.
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Include a light by the lock boxes so people can take pictures easier… Even a desk or something to set licenses on for photos would be handy. Maybe I missed something, but it would have been nice to get my photo and license photos done before hand, so we didn't have to do it in the dark when we are picking the truck up.

Scott R.
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El cliente no dejó un comentario.

Nina C.
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Clean the vehicle, there shouldn't be a mask from the previous renter in plain sight in the cabin, there is more duct tape than actual truck. Felt like a giant death trap.

Steven F.
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Very friendly. Nice place!

Joshua S.
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The lot is a mess: vehicles all over, no clear indication where to park. Staff was friendly and knowledgeable. Maybe not the locations fault, but the hand truck was sliding around all loose in the back of the rental - not secured to the wall or anything.

Benjamin B.
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El cliente no dejó un comentario.

Robert J.
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Happy

david P.
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El cliente no dejó un comentario.

Richard H.
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Outstanding Service!

Brian P.
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The vehicle appeared not to have been cleaned after previous use, and had an unsavory odor. It most certainly had not been cleaned per COVID-19 guidelines. The proprietor was maskless and had signs indicating the use of masks was only reccomended, not required. They had a life-size cutout of Trump which indicated that they don't follow scientific guidelines. Would never use them or reccomend them again.

Susan F.
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Employees need to wear masks to protect their customers.

Darren K.
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El cliente no dejó un comentario.

Lakshmanan D.
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All Good. 😊👍

Dani Jean N.
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Great customer service here!! The only one I'll go to! Fast courteous and professional!

Maria D.
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Nothing.Very nice location and very friendly.

jacquie P.
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El cliente no dejó un comentario.

Predrag G.
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El cliente no dejó un comentario.

Thomas F.
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The service rep was very rude to some of the other customers. The place is a mess. My interaction was fine and went smoothly. I would rent here again.

Bruce R.
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My only issue with pickup was that I had made the reservation for pickup in Standish. I had to drive 40 minutes to a new pickup location because there was no truck available in Standish. Somehow that equipment should have been moved to the pickup location I specified so that I wouldn't have had to drive that extra 40 minutes. But the staff at the pickup site was very friendly and professional.

Elton W.
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Have more than one clerk at particular foreseeable drop offs of uhaul vehicles. The one clerk was excellent at what he did but the other worker was standing around chatting with a friend in the parking lot and the clerk had to tell him to help a customer waiting for a hook up of a trailer.

Eric W.
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Giant Trump cut-out and a weak ass sign whining the staff didn't have to wear masks and if you didn't like it find another uhaul had me regretting my experience 100%.

Richard H.
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Outstanding service!

Sean S.
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Truck was missing a windshield wiper. Attempted several times to have someone come out and fix it. They never showed up or responded after I uploaded pictures. I drove 2800 miles home and the return location said I went over my miles and charged extra. Theblersin who rent me the truck in Portland main wrote the wrong millage down.. I also learned that the return location was changed without my knowledge that caused some problems yesterday. I was also charged for the safe ride insurance for about $150 and uhaul was suppose to refund that. Still waiting. The winshield wiper issue cost me money and 2 extra days on the road and I feel there should be some reimbursement. This was a major safety Hazzard and the truck should not have been on the road.

Donna H.
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Rented truck 7 days in advance. Size I requested (17') not there on pick up day. All they had was a 10', no ramp, no dolly which I requested. Mark said it was a busy weekend. He simply gave my truck to someone else. The place is a filthy, cluttered, unorganized showroom. I will NEVER return

Gregory M.
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Issues were with online check in not with location. Mobile check in failed. Location owner helped resolve issues but also experienced very slow site performance. It took him almost 1/2 hour to get me in my truck after 15 minutes struggling with failed mobile checkin and no response from online check in support.

Walter G.
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El cliente no dejó un comentario.

Patricia Z.
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The customer service was excellent although the person I met with did not wear a mask (a sign indicated that he had a medical issue and could not wear one). He maintained a 6 ft distance requirement. The only other thing was a life size cutout of Trump in the store. He was kind of tucked to the side. A little strange. Otherwise, the truck was clean and fueled. The checkin and out process was quick and efficient.

Lisa S.
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El cliente no dejó un comentario.

MICHAEL K.
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Parking lot was cramped, difficult to do off hours drop-off.

david P.
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El cliente no dejó un comentario.

Richard F.
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El cliente no dejó un comentario.

Richard K.
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El cliente no dejó un comentario.

Joseph D.
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Not a good pick up location. Staff is a little rude and it's in an intersection making it difficult to get in and out.

Chandler S.
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the truck was missing the driver's side windshield wiper didn't notice until later when it was pouring out

GAIL S.
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El cliente no dejó un comentario.

Alexandria T.
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TERRIBLE customer service will never use again

Roberta T.
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El cliente no dejó un comentario.

Eric S.
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El cliente no dejó un comentario.

Rachael F.
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2 things: First, the location had a sign requiring customers to wear masks, which all customers were complying with, however the person working in the shop was not wearing a mask. I'm not sure why, but it didn't make me feel safe. He was professional and helpful though. Second, there should be instructions for accessing "your location" when returning the vehicle using the online feature. All I got was a message that it couldn't find my location. After many attempts to change my settings, I called the UHaul phone number. I waited on the phone for about 10 minutes and didn't have time to wait at the location. The helpful person who I finally reached informed me that I may be charged an extra $20 by the dealer for having to process my paperwork. I appreciate that they didn't charge me, however if this is the policy there should be explicit directions in the app about how to enable location services.

John D.
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El cliente no dejó un comentario.

Andrew M.
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El cliente no dejó un comentario.

Todd J.
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El cliente no dejó un comentario.

Chris L.
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Associates not wearing masks in the store. Truck provided had service lights on.

KEVIN C.
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El cliente no dejó un comentario.

Timothy C.
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El cliente no dejó un comentario.

Stephen C.
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El cliente no dejó un comentario.

Christopher H.
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Great service

Roger R.
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El cliente no dejó un comentario.

JOSEPH O.
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Nothing.

James S.
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For me, location convenient.

Kyle G.
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Check-out and check-in were both quick and efficient. Easiest part of the move!

Daniel S.
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El cliente no dejó un comentario.

Paul S.
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El cliente no dejó un comentario.

Gary W.
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I do not like politics shoved down my throat,why someone would want a Donald Trump cutout in their showroom. It is unprofessional and poor business practice, and asking for problems.

Rich H.
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Excellent Service! Truck was sanitized right in front of me as I was getting ready to take it! Highly recommended

James F.
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Excellent service. The pick up area was clean, friendly service representative, he

TYLER R.
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Excellent location clean and friendly!

michael H.
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El cliente no dejó un comentario.

April W.
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El cliente no dejó un comentario.

Yeshi K.
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El cliente no dejó un comentario.

NANCY S.
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At both pickup and dropoff, the employees were friendly enough, but NEITHER WAS WEARING A MASK!! Also, while I realize these aren't luxury vehicles, it would be nice to have Bluetooth: it was a long 9 hours not being able to talk on the phone.

BRENDA D.
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El cliente no dejó un comentario.

margot P.
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I will be making a complaint not only to the BBB but am also taking legal action to get every single penny we spent. You guys violated everything about our contract and the BBB will be in touch with. I'm also going to complain on YELP! You are thieves.

CHRISTOPHER L.
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Excellent as always! Thanks for everything!

DANIELA A.
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El cliente no dejó un comentario.

LANCE V.
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El cliente no dejó un comentario.

ANTHONY S.
Clasificación:

The parking lot was a little small but it worked. This might be my fault but it was hard for me to find specific drop off instructions. I picked up a trailer and dropped it at the same location after hours. I was just unclear as to where it needed to go and if there was anything I needed to do. Other than that great experience, will use again.

Alvaro O.
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The van was dirty, there was hair on the seats. No sign of extra care due to Covid, there was a French fire on the door!

Joseph O.
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El cliente no dejó un comentario.

SYLVAIN F.
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El cliente no dejó un comentario.

thomas L.
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The gentleman at the location was excellent and the experience was great. The only thing I could improve is the online check-in. I've rented twice in the last week and there are some serious flaws. For one I I made an account with you for the first rental and entered all my information like driver's license etc I shouldn't have to enter it all again the second time. also the validation process seems to take a while I think I was just standing there for like seven or eight minutes and not sure if your website was malfunctioning or if it was just taking time etc. But that had nothing to do with the location the experience of the location was excellent.

NICHOLAS K.
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El cliente no dejó un comentario.

CHRIS L.
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On the website it should be clear and explained what trucks are in town and out of town trucks. More trucks should be available and I should have been charged my quoted price from the website

Rodney K.
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El cliente no dejó un comentario.

No se han enviado comentarios para esta ubicación.

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