Customer Reviews for Plaza Storage LLC
(U-Haul Neighborhood Dealer)

135 reviews

901 28th St   Belleville, KS 66935

(785) 527-9476

Office Hours

  • Mon-Sat: 7 am–7 pm
  • Sun: Closed

Services at this Location:

Contact Us

(785) 527-9476

901 28th St
Belleville, KS 66935

Services at this Location:

Office Hours

  • Mon-Sat: 7 am–7 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Nothing

Robert Gilbert 
Rating:
5.0

Customer did not leave a comment.

Wendy Denham 
Rating:
3.0

Customer did not leave a comment.

Ethan Jones 
Rating:
3.0

Customer did not leave a comment.

loretta brown 
Rating:
5.0

Customer did not leave a comment.

Sue Williams 
Rating:
5.0

Customer did not leave a comment.

Wendy Denham 
Rating:
3.0

It was dark as hell on the lot! If I want from the area, I would've been scared. The trailers are dropped off behind an abandoned motel, it's pitch black back there and in my opinion, the trailers are facing the wrong way! The trailer tongues are all facing the motel rooms, when there's a big grassy area behind them to just circle and back in. Like I said, it was kind of spooky.

HOWARD DRAKEFORD 
Rating:
3.0

Location is behind a new construction so alittl hard to find. But turn in went well.

William Nantz 
Rating:
1.0

The location was GREAT. The main office who made the reservation did a TERRIBLE job, information was all wrong & was given to them several times. They got things so mixed up, felt I was lucky to just get the trailer with the help of the locate operator of U-Haul. The local operator of U-Haul did a wonderful job & was very accommodating.

Gary Lightfoot 
Rating:
5.0

Easy to return. Great help

leah hammer 
Rating:
5.0

Kind and pleasant service.

Jill Cota 
Rating:
3.0

Fast, efficient, courteous, helpful customer service.

David Gentry 
Rating:
2.0

Customer did not leave a comment.

TERRALD JENSEN 
Rating:
4.0

Customer did not leave a comment.

Brittney Doan 
Rating:
3.0

Customer did not leave a comment.

Kelly Ulmer 
Rating:
3.0

Customer did not leave a comment.

David Tracey 
Rating:
5.0

Customer did not leave a comment.

maurice Lervold 
Rating:
5.0

Customer did not leave a comment.

Nathan Griffith 
Rating:
5.0

Customer did not leave a comment.

Stacie Cottonmyre 
Rating:
5.0

Customer did not leave a comment.

Jessica Smith 
Rating:
1.0

I didn’t get the truck we originally reserved. We couldn’t turn the truck in after hours due to the link not working. Never again!

Korin Huncovsky 
Rating:
3.0

Customer did not leave a comment.

Jeff Beikmann 
Rating:
3.0

He was a very nice & helpful man.

Barbara Cook 
Rating:
2.0

His computer was not charged, took 40 min to pick up.

Deanna Jalas 
Rating:
5.0

Trailer tire pressures were 45 psi and 37 psi.

Patrick Blackburn 
Rating:
3.0

Was not open when they stated

SEAN OTOOLE 
Rating:
3.0

Customer did not leave a comment.

jason hibbs 
Rating:
1.0

The truck looked good from the outside but the truck was the worst ride I’ve ever experienced. It needed to have an alignment and a tuneup. If I was to drive the speed limit the truck would shake real bad and didn’t shift gears like it’s supposed to. I couldn’t go over 60mph. Making the short trip the longs short trip ever. They didn’t even care about my complaints when I turned the truck in. Worst rental ever. They did credit me$1.99 really but ok.

DAnita Motte 
Rating:
5.0

You did great thanks

Bruce Raineri 
Rating:
1.0

Customer did not leave a comment.

Brandi Gore 
Rating:
5.0

A warning. The place itself is a junkyard! Seriously! I've been to U-Haul before some are in mechanic shops, hotels, or there very own U-Haul stores (those are the best!) But the one in Belleville was literally a dump. Think Fred Sanford with an odor.

HOWARD DRAKEFORD 
Rating:
5.0

they are open 7 am to 7pm 7 days a week and very friendly staff

Teri Westlake 
Rating:
3.0

Customer did not leave a comment.

Mike LInden 
Rating:
4.0

Customer did not leave a comment.

ROBERT KASL 
Rating:
5.0

Customer did not leave a comment.

Sandra Harrison 
Rating:
5.0

the staff was friendly, professional. equipment was clean and good safe working condition and the rates were great also. thank you for making the job easier for me !

Peggy Murphy 
Rating:
5.0

Customer did not leave a comment.

Justin Taylor 
Rating:
5.0

Customer did not leave a comment.

Jon Strowig 
Rating:
5.0

I had Great Service and the equipment was in prefect shape.

Jay kallman 
Rating:
4.0

Give the man some office equipment that works

Terrald Jensen 
Rating:
5.0

Customer did not leave a comment.

kevin weber 
Rating:
4.0

Customer did not leave a comment.

Cyndi Bruns 
Rating:
5.0

Paul is immensely helpful and always on the ready to answer any questions you have. Paul is thorough and very personable. Paul has helped us locate movers who are extremely reliable, courteous and very accommodating to our needs and requests. We recommend using Paul for any moving equipment and/or help in hiring a local moving team.

Peter Farmer 
Rating:
5.0

Extremely helpful and accommodating.

Tara Coffman 
Rating:
5.0

Customer did not leave a comment.

STEVE SHURLBERT 
Rating:
5.0

My husband Pete and I really appreciated the personable and professional service by Paul Hernandez. When we had questions about the process, Paul gave us immediate and helpful answers. We highly recommend working with Paul for any service with U-HAUL equipment.

Peter Farmer 
Rating:
5.0

My husband Pete and I really appreciated the personable and professional service by Paul Hernandez. When we had questions about the process, Paul gave us immediate and helpful answers. We highly recommend working with Paul for any service with U-HAUL equipment.

Donna Farmer 
Rating:
5.0

Very good to work with GOOD JOB!!!

duane vanous 
Rating:
5.0

Customer did not leave a comment.

Timothy Green 
Rating:
1.0

I was terrified over half of the trip to my destination that the truck was not going to make the trip! I’m a single parent and I had my son with me. I called the location and was told “I don’t know what to tell you, I’m not a mechanic and I don’t have a garage.”

Stephanie Reed 
Rating:
5.0

Customer did not leave a comment.

Jeannie Copple 
Rating:
5.0

Customer did not leave a comment.

kevin weber 
Rating:
5.0

Customer did not leave a comment.

ROBERT KASL 
Rating:
3.0

The office needs a little cleaning and organization

Cindy Coons 
Rating:
1.0

The guy was clueless and I will never rent another uhaul from that location. I was in there for over a hour and half. I had pre-register and paid for the rental and still had to spend entirely to much time waiting for him to figure out what to do. Then he hooked up the trailer completely wrong.

Thane Beckman 
Rating:
2.0

Don’t try to get your customers to sign a paper disclosing no insurance and tell them you’ll add insurance on later. Don’t charge the customer extra miles when it’s not the customer’s fault that they had to drive and hour out of the way because you didn’t have a truck in the closest uhaul location (ace hardware - Beloit,Ks)

Elijah Taylor 
Rating:
5.0

Paul Hernandez has provided the best experience we have ever had with borrowing trucks and or trailers from uhaul. He is very informational and knowledgeable, as well as friendly and conversational. I would recommend going to Paul over any other location I've been to.

Jesse Piotrowski 
Rating:
5.0

Customer did not leave a comment.

ELDON VOHS 
Rating:
5.0

Customer did not leave a comment.

Doug Hower 
Rating:
3.0

Customer did not leave a comment.

Cecile Morgan 
Rating:
4.0

The gentleman was very helpful to us. This was our first uhaul rental. It just happened to be the same day the uhaul internet was down nationwide. He did his best to take care of us regardless.

wonda phillips 
Rating:
4.0

Customer did not leave a comment.

DEBI COBURN 
Rating:
2.0

Customer did not leave a comment.

DAVID LEE 
Rating:
3.0

Customer did not leave a comment.

ellen clark 
Rating:
3.0

Customer did not leave a comment.

KEITH BROZEK 
Rating:
3.0

Customer did not leave a comment.

Kerry Johnson 
Rating:
5.0

Paul was outstanding

James Meek 
Rating:
4.0

Customer did not leave a comment.

Michael Reed 
Rating:
5.0

Customer did not leave a comment.

steve novak 
Rating:
1.0

Be prepared. I dud express checking and he hadn’t even checked his computer so i had to wait. Then he tried to charge me again. Have snow cleared to get to U-Haul. They broke my tail light connector by forcing the chain past it instead of removing the connector from the bar first. So lights didn’t work and I could only drive during the day. Rental place was full of smoke and I couldn’t breathe.

Michell Egger 
Rating:
5.0

Great experience with my storage unit!

TIFFANY HERBEK  |  Overall Experience 
Rating:
3.0

Had to be changed from preferred pickup location to this. Uhaul just automatically picks the next closest location I think. Would have preferred to choose alternate myself as another location (Clay Center) was closer to me than Belleville.

Christian Hess 
Rating:
4.0

Customer did not leave a comment.

Randall Mutz 
Rating:
3.0

Customer did not leave a comment.

Neal Allmond 
Rating:
2.0

The pick up location looked like a dump. The man that helped me was nice enough.

Doug Everhart 
Rating:
3.0

Tryed to put insurance on trailer and he could not do it.

Mike McGatlin 
Rating:
3.0

Customer did not leave a comment.

Kimberly Standen 
Rating:
5.0

Customer did not leave a comment.

Kimberly Standen 
Rating:
5.0

They truck was great, still new only had around 4,000 miles. Was great for a couple of us girls to deal with. Thank you

molly reid 
Rating:
5.0

Customer did not leave a comment.

Pedro Leite 
Rating:
3.0

I was a little disappointed that I had to drive an extra 30 miles further than where I was supposed to pick up my truck. It would be nice if you could call your customers and ask them if they’re ok with the location change before just assuming it’s fine. Other than that the man I got the truck from was very friendly and helpful.

Shianne Miller 
Rating:
5.0

Customer did not leave a comment.

Pedro Leite 
Rating:
5.0

Customer did not leave a comment.

David Scott 
Rating:
4.0

Very helpful

Tracy Tallent 
Rating:
5.0

Customer did not leave a comment.

Nyle M. Miller 
Rating:
5.0

Nothing this location does very good I was very happy with them very good people

jUSTIN Taylor 
Rating:
5.0

Our experience was great. The trailers were in great condition and the dealer was very nice to work with and went out of his way to make it convenient for us. If we ever need to rent a trailer again we'll definitely try this location first.

Jim Germann 
Rating:
4.0

Customer did not leave a comment.

Jessi Alexander 
Rating:
3.0

Customer did not leave a comment.

ROBERT williams 
Rating:
5.0

Customer did not leave a comment.

Holly Orlik 
Rating:
5.0

Customer did not leave a comment.

TIFFANY SAATHOFF 
Rating:
3.0

Customer did not leave a comment.

Nicholas Shea 
Rating:
5.0

Although I rented the 10 foot box truck and was completely satisfied, I didn't even need that big a truck. A cargo van would have been closer to the size I needed for the few items I was moving. Thanks.

Janet Nelson 
Rating:
4.0

Update the locations on new computer screens and changes made to the computer system.

Janet Michaud 
Rating:
5.0

Paul was awesome! He worked with me and was able to answer all my questions! He was friendly and very kind!

Portia Schiltz 
Rating:
5.0

Customer did not leave a comment.

darcy hiepmamn 
Rating:
5.0

Customer did not leave a comment.

alan sheets 
Rating:
2.0

Customer did not leave a comment.

Joelle Mestas 
Rating:
5.0

Customer did not leave a comment.

ernesto villa 
Rating:
5.0

None

VICTOR MILLER 
Rating:
3.0

It may be a minor thing but the straps used to tie down the vehicle being hauled were so covered in mud that I had issues getting the rachet straps to release. Other than that it was fine.

David Crouse 
No reviews have been submitted for this location.

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