Customer Reviews for Plaza Sales & Service
(Distribuidor de U-Haul del vecindario)

405 comentarios

1805 Veterans Memorial Pkwy   Saint Charles, MO 63303
(Hwy 70 and Hwy 94)

(636) 724-3146

Location Hours

  • Lun. - vie.: 7:30 a. m. - 5 p. m.
  • Sáb.: 8 a. m. - 12:30 p. m.
  • Dom.: cerrado

Services at this Location:

Contáctanos

(636) 724-3146

1805 Veterans Memorial Pkwy
Saint Charles, MO 63303
(Hwy 70 and Hwy 94)

Services at this Location:

Location Hours

  • Lun. - vie.: 7:30 a. m. - 5 p. m.
  • Sáb.: 8 a. m. - 12:30 p. m.
  • Dom.: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Judith P. 
Clasificación:
5.0

El cliente no dejó un comentario.

james M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROHAN R. 
Clasificación:
5.0

I was very impressed with facility and the highly professional and helpful customer service. Gracias.

Susan A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Clifton J. 
Clasificación:
5.0

the person that care for me was quiet and to the task of renting the truck. Did Allin good amount of time and out the door with truck.... The box of the truck was clean and all the tie downs were in place to make sure nothing moved around.. That was the first time for me that that happened!!!!!!!! Great!!!! JIM BERRY. Thank You!!!!!!!!!

james B. 
Clasificación:
3.0

We were over charged for our furniture blankets. We ordered 12 and got 12 but were charged for 18! Not happy about that!

Roy B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Brian B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tina H. 
Clasificación:
4.0

Unfortunately returned at night in the rain and it was difficult to see the entrance, but the lot was fine.

Stephani B. 
Clasificación:
5.0

El cliente no dejó un comentario.

robert M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kenneth K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Deanna B. 
Clasificación:
3.0

The truck would not allow us to increase the rpms to achieve better gas mileage and would cough and sputter while on the highways. These problems was brought to the agents attention when we returned the vehicle this morning. We used extra gas for this reason

albert S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUSTIN L. 
Clasificación:
4.0

Truck was fine and clean. The staff could be friendlier though.

Jill S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kevin T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacob W. 
Clasificación:
5.0

El cliente no dejó un comentario.

sheila D. 
Clasificación:
3.0

I didn't receive the blankets that I paid for and had difficulty finding someone to help me.

Barclay W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Abelardo G. 
Clasificación:
1.0

You could start by hiring people that know what they are doing. I rented a 15 foot truck with a dolly one way to another town. The confirmation I got sent the day before was all wrong and it took me 20 minutes to get the guy I was talking to to understand what was wrong with my reservation. And then he still didn't correct the problem. When my husband got there they couldn't even find our reservation and sent him to another location because they didn't have the truck. When he got to the other location there was no appliance dolly. Then when he got home and loaded up the truck he then couldn't get the back door shut. It was jammed open and got told it happens all the time. He had to wait over and hour and half for someone to come and just before they arrived he finally arrived. It was a disaster throughout the whole procedure. You should never rent a truck that doesn't work when you know it. And you really need your customer service reps be knowledgeable enough to understand how to make a reservation or fix one. We just rented a truck from the same location a few weeks ago and experienced a lot of problems when they rented us a 10 foot truck telling me it would fit a refrigerator but we had to lay the refrigerator on its back and you neglected to tell me it wouldn't come with a ramp. It took four strong men to pick it up and get it in the truck. Fortunately for us the people we bought the refrigerator from helped us or we would have been stuck. Terrible terrible service from you and if there was any other company to rent from I would never come to you again. If you want more details about how you messed up my reservation on the first one I talked about feel free to call.

jim F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nathan A. 
Clasificación:
4.0

The blankets were moist, slight moldy smell. The no-contact app did not work at this location. Had to go to the desk and get checked in and out with unmasked owners of the facility.

DENNIS B. 
Clasificación:
5.0

I am very happy with u haul servive

Leverne B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Megan L. 
Clasificación:
5.0

The staff was very efficient, professional, knowledgeable, and helpful.

Marie L. 
Clasificación:
5.0

Make return process online smoother. Give more precise instructions on what has to be done so you are not charged extra

William N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Devin C. 
Clasificación:
4.0

The rental went well and no issues.

Shawn R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryan R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shana O. 
Clasificación:
1.0

You can not have the mechanic / front desk person work both roles, the black gunk on his hands and finger nails, appeared on my paper work and card. This location is attached to a used car a lot, no signage, the smart a$$ car sales almost made me address him unprofessionally.

Jeff W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Calvin W. 
Clasificación:
2.0

Truck dirty. Had to drive to two locations to pick up truck and tow dolly. Took more than an hour to get the two locations closer than the original pickup that would have taken over an hour to pick up. And drop off location was bankrupt and closed. Had to wait an hour to find out where to drop off. Parked at dilapidated building. Ended up dropping off even farther away from our new home.

Jeffrey S. 
Clasificación:
2.0

It took over 30 minutes until I was approved and when I was it told me to go inside to get the key. When I went inside to get the key the employee there had no clue what I was talking about when I ask for my truck key. He said he never heard of using the app. Lucky enough after 20 minutes of talking to him about it he just gave me the keys. It was a very Unpleasant experience.

Brett K. 
Clasificación:
3.0

I would have appreciated knowing all fees upfront.

Lakesha D. 
Clasificación:
1.0

I WILL NEVER RENT FROM UHAUL AGAIN. THEY SNEAK IN A GAS CHARGE, I DROVE 62.7 MILES, USED A 1/4 TANK OF GAS AND IT COST ME $67.10. I HAD TO TAKE PICTURE AFTER PICTURE TO PICK-UP/RETURN THE VEHICLE, PROVIDE NUMBER AFTER NUMBER SO SOMEONE COULD VERIFY AN ALTERNATE CONTACT, AFTER TAKING A PICTURE OF MYSELF AND MY LICENSE FRONT AND BACK. CALLED TO ASK ABOUT IT AND THE PERSON WAS RUDE AND HUNG UP ON ME AFTER I SAID THIS IS A CROCK OF SH*T. NEVER AGAIN!!

Matthew S. 
Clasificación:
3.0

Owner wasn't terribly friendly, and seemed annoyed. I didn't receive the furniture pads I requested.

Theodore C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronnie J. 
Clasificación:
5.0

Very nice man, I will recommend my neighbor to him. Will Colebank Retired Veteran.

willard C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roger P. 
Clasificación:
5.0

Very nice and helpful employees ! Clean location and employees.

Ronald D. 
Clasificación:
4.0

You should rent dolly, pads and etc separate and to be available on site.

IGOR K. 
Clasificación:
3.0

Ground wire was not secure, I repaired. Lower front of the trailer not watertight.

Jeff K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Clayton P. 
Clasificación:
3.0

N/a

Jonathan D. 
Clasificación:
4.0

Everyone was helpful

Edward B. 
Clasificación:
3.0

Easy & convenient

Ramon S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Petre G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daryl B. 
Clasificación:
4.0

You need to simplify the phone app reservation and rental process.

SCOTT M. 
Clasificación:
5.0

El cliente no dejó un comentario.

joseph D. 
Clasificación:
5.0

All went as planned. No problem whatsoever. ¡Gracias!

Jessica S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Charles S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Adam P. 
Clasificación:
1.0

Very small, full, and awkwardly shaped parking lot, & no obvious spaces to drop trailer off. Parked near front door, but not in a parking spot. Sorry if it created issues.

Carl B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian D. 
Clasificación:
2.0

Moved my reservation to a different inconvenient location and only notified me by text.

Christopher D. 
Clasificación:
2.0

I used the App to sign up for a rental (@6pm), like y'all suggested over the phone. A few hours before my appointment, you told me the truck I needed wasn't available for the time I selected . Upon my arrival, y'all tried up-charging me for wanting to keep the truck during the time I previously selected. C'mon, man. Don't allow an available time slot if the truck isn't available. If that's an issue then fix the app. If the customer has to make a change (because of your mistake), offer some type of compensation instead of charging them more because you couldn't figure it out. Lastly, stop letting the U-Haul Site Management use this excuse, “I'm sorry, it's U-Haul's policy, not ours.”

Malach R. 
Clasificación:
5.0

Super Kind

Charles C. 
Clasificación:
5.0

Dan was very helpful and quick about getting us taken care of. I would hope he helps us next time we need to rent something.

JOHN S. 
Clasificación:
3.0

El cliente no dejó un comentario.

EDWIN H. 
Clasificación:
3.0

This was a small location at an auto repair place and the Uhaul rentals were not a major part of their business. The gentleman renting the Uhaul didn't go over the vehicle with me and did not have the total number of blankets I had reserved. I had to go to another UHaul location to rent the additional blankets--that location was an actual Uhual store and service there was excellent!

Katrine W. 
Clasificación:
5.0

Great service fast and efficient

Shawn B. 
Clasificación:
5.0

Pickup and drop off were quick and easy. The location is great. ¡Gracias!

jacquelyn E. 
Clasificación:
3.0

Inside of truck windshield was very dirty. Driver side window rattled excessively. Two tires were worn and should have been replaced. Two of three items are safety related and should have been corrected.

Michael B. 
Clasificación:
1.0

Staff was not friendly or helpful. He forgot to give me the furniture pads I paid for, and he gave horrible instructions on the process for returning the equipment.

Leah F. 
Clasificación:
2.0

I would not recommend this location for people returning anything other than a small uHaul. They have a very small lot with very limited parking. So trying to find a place for a 26' truck at night, in the rain. Made for an unpleasant experience when there is another uHaul location nearby that is much more accessible.

Derrick F. 
Clasificación:
3.0

The person who helped me told me they did not like the online process I used and was not very nice. I also asked to have the truck for 24 hours but was told by the same person I had to have it back before my 24 time mark.

Allycia C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory R. 
Clasificación:
2.0

Initial contact was rude and didn't understand that I was following instructions from U-haul. Couldn't believe I would do it on the phone and just go to counter. Maybe was having a bad day, but caused me to start having one.

Ronald B. 
Clasificación:
4.0

Faster service

tom A. 
Clasificación:
3.0

Clerk seems to having a bad day

Ronald G. 
Clasificación:
5.0

Ninguno

Pamela R. 
Clasificación:
3.0

I got charged an additional $58.18 and I have no clue why. I dropped the UHaul off around 4:30 pm on 5/18. I filled it up right before dropping off. Since I was told to drop off there instead of the original location I selected, I have no idea why I was charged. I was within the time & mileage timeframe and left it with a full tank of gas. What is this cost for? Can you please refund it?

Brady S. 
Clasificación:
4.0

Make sure your online return process works. I could not get past the very first step, "verifying the location". My Location app was on, but your system kept saying it couldn't find the return location. It complicated what should have been a smooth return.

Diane D. 
Clasificación:
5.0

Customer service was great. Last minute appointment and they were able to help me out!

LISA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald C. 
Clasificación:
5.0

El cliente no dejó un comentario.

kris S. 
Clasificación:
2.0

El cliente no dejó un comentario.

Jared L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeremy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew G. 
Clasificación:
5.0

All good

John F. 
Clasificación:
1.0

Stupid location No room for trucks Doug was a complete and total asshole who clearly hates his job and should go back to school to learn how to speak 5 words is not alot of communication Another horrible uhaul you stall performance

Doug G. 
Clasificación:
1.0

The mobile app pickup was hard to use (almost impossible), made me retake the pictures a dozen times. When we got home with the truck it didn't even have the appliance dolly we ordered and customer service refused to help or reimburse us.

Ashley F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bruce E. 
Clasificación:
4.0

The attendant happened to be in the parking lot and took care of us right there. Very easy and smooth.

Suzanne Y. 
Clasificación:
2.0

Bad attitude. They did not want to honor our in town rental reservation.

Susan R. 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVID S. 
Clasificación:
5.0

Customer service was great!

Antonina D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Scarlett M. 
Clasificación:
5.0

The floor board had dried mud all over it. It I got mud all over the floor I would have cleaned it up.

Yvonne S. 
Clasificación:
2.0

rude staff

Zeth C. 
Clasificación:
5.0

El cliente no dejó un comentario.

John R. 
Clasificación:
5.0

The entire process of pickup and drop off was very easy.

John R. 
Clasificación:
4.0

El cliente no dejó un comentario.

david B. 
No se han enviado comentarios para esta ubicación.

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