Customer Reviews for Plaza 15 Storage
(U-Haul Neighborhood Dealer)

109 comentarios

30 Gick Rd   Saratoga Springs, NY 12866

(518) 633-4831

Horarios de la ubicación

  • Lun. - jue.: 9 a. m. - 4 p. m.
  • Vie.: 8:30 a. m. - 3 p. m.
  • Sáb. - dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(518) 633-4831

30 Gick Rd
Saratoga Springs, NY 12866

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 9 a. m. - 4 p. m.
  • Vie.: 8:30 a. m. - 3 p. m.
  • Sáb. - dom.: cerrado

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

El cliente no dejó un comentario.

Wayne W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amy S. 
Clasificación:
2.0

There was no one there to help.

Jonah B. 
Clasificación:
5.0

So thankful that Will called me the day before my move to let me know the one way truck was there and ready to go. Great customer service!

Keryl V. 
Clasificación:
3.0

El cliente no dejó un comentario.

olive K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pamela M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Christopher G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Laurelyn O. 
Clasificación:
4.0

hard to locate and not well marked for drop off.

Raymond G. 
Clasificación:
3.0

I originally tried to rent a uHaul at In Scotia Lockup and even though i went there weeks in advance to ensure i'd have a truck ready on moving day the guy who runs this place couldn't get me a truck and didn't go out of his way to make things right, all he had was excuses even though i was talking to him Wednesday morning and didn't need the truck until Friday morning. He had plenty of time to get me a truck for my move. Instead i had to cut my vacation short to pick it up a day sooner from a location almost 40 minutes away instead of 2 minutes away from the original place.

Karen M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stacey A. 
Clasificación:
4.0

Truck smelled of heavy cigarette smoke & I then found a half smoked cigarette on the console. I have a picture. My son & I already lost an hour trying to pick up the original truck half an hour away. The dealer never opened his business that morning. So after finally getting in touch with a human, she was able to find me the truck we ultimately used for our move to NC. It was only 2.8 miles from my house. There are 2 UHaul locations less than 3 miles from my house & another about 9 miles away & yet I was sent to a closed location in Hadley. And when I questioned the woman who gave me the information prior to the pickup, she told me it was the only truck available. I made the reservation well in advance of this move. Who is in charge of your logistics? Your poor management cost me a lot more time, money, and wear & tear on me physically when I was so careful to plan my move. I'm very disappointed.

Karen E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lawrence D. 
Clasificación:
3.0

The truck I rented was due for an oil change according to the message on the dashboard.

Joe W. 
Clasificación:
3.0

I ordered blankets and the process did not show me they don't carry blankets. I had the project lined up with volunteers and lack of blankets caused a delay. I could have easily provided my own if I had been notified! This is not appropriate customer service. So much for your online ordering process - I was not happy!

JON H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary E. 
Clasificación:
5.0

I went to a different location the day before and it was such a shitshow I left and started looking for a competitor. However, it seems uhaul once again had a better location for pickup, so I chose a different uhaul location than the previous shitshow. Was a totally different experience. The woman whose name I forgot because I'm a dweeb was kind, quick, and helpful with pertinent questions. Give her a raise, and consider using secret shoppers to reduce customer shitshows. Regards, Charles

charles L. 
Clasificación:
5.0

El cliente no dejó un comentario.

WALTERJAMES K. 
Clasificación:
5.0

Site and vehicle were great, while some of the interactions with UHaul could have been better.

Tedd R. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOMINICKV S. 
Clasificación:
4.0

Ordered 12 blankets that they did not have.

Donald S. 
Clasificación:
3.0

The location was fine. The online experience was awful. I have a fairly new iPhone and I couldn't check out the van or check it back in at the end of rental period. And I was charged 3 days instead of 2. Not a good experience.

Larry B. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHENLAWRENCE C. 
Clasificación:
3.0

I was not able to check the truck back in on my phone and had to wait over an hour on the phone for someone to assist me on checking it back in.

JoAnn J. 
Clasificación:
5.0

It had a light smoke/mildew scent but was clean!

Elizabeth R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Casey C. 
Clasificación:
3.0

When we picked up the truck the cargo area was super dirty and clearly not disinfected. We spent some time cleaning and sweeping. We did take pictures for record keeping. There was also a dolly in the truck just moving arround back there that we did not use. Not in our contract. The receptionist was nice and helpful. My family and I wish the truck had been cleaned and disinfected due to covid before the pick up. It took time that we couldnt really give. Thank you though.

Jose C. 
Clasificación:
3.0

Make return less stressful and less complicated. Your so called no contact return needs a back up plan if wifi doesn't work.

Bhavani K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Daniel S. 
Clasificación:
5.0

No changes necessary

Joseph M. 
Clasificación:
5.0

Customer Service was quick and Friendly

JOSHUA S. 
Clasificación:
2.0

My dolly was not in the truck I was charged for equipment I did not receive

Uhura B. 
Clasificación:
5.0

El cliente no dejó un comentario.

George C. 
Clasificación:
3.0

When I picked up the truck I had to look around the truck and found things wrong with it that they had to mark on my paper because there was Damage Done to the truck that was not marked also there is dried up ketchup and coffee in the cup holders

ROBIN S. 
Clasificación:
3.0

Drop off was easy! Mobile check-in is very confusing!!!

Robert W. 
Clasificación:
5.0

Little to nothing. Van was like new and ran great. Overall experience couldn't be more positive.

Zak K. 
Clasificación:
3.0

I used the truck share option, but cell reception at this location was spotty, so it was a bit of a pain. While I was wandering around trying to get enough signal to upload info, the owner or manager came around to see why I was wandering around on his lot. He started out a little confrontational, but was very nice after I explained the situation. It wasn't as easy/streamlined as some of the other locations I've used for truck share, but it wasn't bad by any means.

Carrie W. 
Clasificación:
1.0

The vehicle was covered with snow when I got there. I had to clean it off with my snow brush. The woman at the desk did not follow normal procedure when I picked it up which I thought was odd. I got a call while I had the vehicle asking if I still needed the rental. Someone in a central location did not know I had it. I only drive 24 miles total and got an invoice for over $200 dollars. Should have been $35. On top of that I started receiving text messages after I dropped it off telling me to what to do when I drop it back off. I only had the vehicle for 2 hours and drove 24 miles total but my invoice says I had it all day and drive hundreds of miles. I have not heard back from uhaul. I am not happy.

Norbert T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael T. 
Clasificación:
4.0

Make sure the vehicle is clean inside and all snow and ice is cleaned off

Laurie G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Doug D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas L. 
Clasificación:
5.0

The truck was apparently used to haul hay and was not thoroughly cleaned or deodorized upon return. remnants of mud, hay and a farm odor were very apparent.

David G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andria R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Edward Z. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kristina L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jack V. 
Clasificación:
4.0

Be sure to check ahead of time if you ordered any furniture dollies or moving pads. This location was a small one and I found out they didn't have those things after I'd arrived to pick up my truck. Luckily they were able to call a nearby U-Haul location that did have them and sent me over to get them there.

Nicholas B. 
Clasificación:
3.0

The systems were down when I went to pick it up (which I understand is not their fault) but it took a minute to actually get the vehicle. I ordered blankets with my rental online when I reserved it and I was told that they didn't have any.

Jeff C. 
Clasificación:
5.0

I went to return the van on a Saturday yhinkig someone would be there and thete wasn't. I called the number on the paper on the keys. The woman that helped me eas excellent. We had trouble geyting internet connection outside so she had us go to a different location. All worked out! Thank you!

Jackie P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas S. 
Clasificación:
2.0

Confusing location but luckily service reps Shiobahn and Jessie were awesome !!!

John T. 
Clasificación:
4.0

The agent resolved a charge issue but didn't tell me about the towing button which made transmission shift feel clumsy.

Robert M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith T. 
Clasificación:
3.0

El cliente no dejó un comentario.

timothy Y. 
Clasificación:
5.0

We made reservations online. The site indicated they were open on Sunday, so that's the reason we chose this location. When we arrived, the place was closed. I called the emergency #, and the woman who answered had no knowledge of our reservation, told me they're not open on Sunday, however, she was located close by and came down to the site and allowed us to rent the truck.

Laura D. 
Clasificación:
3.0

The equipment and location were suitable. The experience of reserving a truck, and dealing with customer service was disappointing. One of the local locations I stopped by didn't have a vehicle available for the timeframe I needed it. I was told to call the toll free number. The reservation agent told me the vehicle I wanted was available locally, the scheduler told me I would need to drive 25 miles one way ( at .69/mile) to get what I wanted. I ended up settling for a bigger vehicle locally. My pickup/drop location closes early on Friday so I needed to get the vehicle earlier than I wanted it, forcing me into A two day rental since I was going to be past the 24hr drop off. The local location is closed Saturday and Sunday so I am forced to deal with the customer service people on the phone. They 800 line hold times are terrible and the agents read off a script and offer no flexibility. Overall I paid more for a vehicle I didn't want for a timeframe that didn't really work for me and dealt with piss poor customer service. I will rent Budget or Penske next time.

Gerald F. 
Clasificación:
3.0

vehicle had a heavy dog smell

Kevin M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua S. 
Clasificación:
3.0

I ordered 24 moving blankets and an appliance dolly. None of these were at this location or ready when o picked up the truck. I was sent to another U haul location to retrieve those.

troy G. 
Clasificación:
1.0

Proprietor told my spouse and I the equipment had 1/4 of a tank of gas; the rental contract reflected this. In actuality the 15" Moving Truck had less than 1/8th of a Tank, 29 Miles to Empty. Sadly we were in a rush and already loading when we realized this. No furniture dolly on site. We were required to drive to a nearby sister location to pick one up. Vehicle was dirty, though free of trash. When we returned the vehicle, notwithstanding the fact that it had less than 1/8 a tank of gas at the beginning of the trip (Not 1/4 ), we returned the equipment 1/4 full for an additional cost of $30. Overall, very poor performance, failure to inspect equipment, limited communication and ultimately very poor customer service.

Ian H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lionello I. 
Clasificación:
1.0

Someone can call me to discuss issues on pick up, Cleanliness and over charges. thanks Jason Smith 518-587-1135

Jason S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Morgan C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luis C. 
Clasificación:
2.0

Apparently staff were unable to correctly read the odometer prior to renting it.

Louis S. 
Clasificación:
5.0

Servicio al cliente de excelencia. My truck was waiting and ready to go! No problems whatsoever.

VICTOR U. 
Clasificación:
5.0

El cliente no dejó un comentario.

David O. 
Clasificación:
5.0

people were great, and the process was quick and easy. Gracias

STEPHEN C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Molly R. 
Clasificación:
5.0

Great customer service: friendly, straightforward. ¡Gracias!

Bruce S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Clarence J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Peri A. 
Clasificación:
3.0

daily charge was higher than original quote. Requested an adjustment. Waiting to see if accepted.

joanne J. 
Clasificación:
2.0

Location much harder to find than we thought...The entrance was not well lit (it was nighttime), and until we used the code to open gate, we weren't sure we were at the right place! No sign that we could see.

ROY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

william J. 
Clasificación:
5.0

El cliente no dejó un comentario.

David D. 
Clasificación:
5.0

Very helpful and friendly.

James M. 
Clasificación:
5.0

The experience was easy, inexpensive and hassle free. I was surprised and happy with how smooth everything went. I highly recommend use of this facility. The people were friendly and knowledgeable as well.

Daniel M. 
Clasificación:
4.0

Staff was very friendly and courteous.

Timothy M. 
Clasificación:
5.0

Very friendly and great service. Easy access to pickup and drop off. Great experience.

Kathy W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carter Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Israel F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edmond C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nancy S. 
Clasificación:
4.0

El cliente no dejó un comentario.

jennifer A. 
Clasificación:
4.0

The facility looked fine. The problem was I drove up from out of town depending on renting a trailer. While checking out your system said I could not rent with a Ford Explorer because you are involved in a lawsuit(s) with them. This was a major inconvenience for us and caused problems that we should have been told about when we asked about a rental. Because of this I would not recommend U-Haul.

Steve K. 
Clasificación:
5.0

Fast and friendly everything was great !

Michel E. 
Clasificación:
5.0

I've had 2 good experiences using Plaza 15 uhaul. I have recommended Plaza 15 storage and uhaul to family and friends. They are pleasant people to do business with & The trucks are well kept. I think it would be nice if the trucks carried there own broom :)

Charmain R. 
Clasificación:
2.0

They didn't have the blankets and dollies and somehow missed that on the slip and made me drive to another U-Haul location to go pick them up.

Brian H. 
Clasificación:
5.0

Nothing to improve. Wonderful staff and easy location with good hours.

Roberta D. 
Clasificación:
5.0

El cliente no dejó un comentario.

BERNIE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nancy S. 
Clasificación:
5.0

Keep doing the same excellent job!

Barbara H. 
Clasificación:
3.0

I reserved the unit a month ago in Ballston Spa. A 17' truck. I was told several days before that my rental truck size wasn't available and they only had a 15'. I called and the lady said to wait to see what they had later in the week. I went to uhaul in Queensbury, NY to complain and the guy told me to make a new reservation for a 20'. I did. He told us we would have to pick it up in Queensbury that Friday we were moving. I ended up getting a confirmation it was in Saratoga Springs, NY and had to pick it up there. It still was further away. We picked it up and moved our stuff only to be told we were 21 miles over, meanwhile we had to PICK IT UP AT A FURTHER LOCATION which would ADD MILES. We were charged for it anyway. This company did not show care for me as a customer and I will be looking elsewhere for the next move.

KRISTEN G. 
Clasificación:
3.0

I made a reservation 1.5 weeks in advance . I called the day before to confirm only to be told that they didn't have a truck for me . The day before my move your Rowland street location was scrambling to located a truck for me . I found this to be very stressful . Also when I picked up the truck it was on 3/4 tank of gas . I was to return the truck with the same amount of gas . It's hard to measures 3/4 tank of gas when your pumping it . I recommend that the trucks should be full upon return . It just makes a stressful time less stressful .

DONNA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nancy S. 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

Volver
arriba