Customer Reviews for Playa Vista Shell
(U-Haul Neighborhood Dealer)

274 reviews

8126 Lincoln Bl   Los Angeles, CA 90045

(310) 693-4361

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: 9 am–2 pm

Services at this Location:

Contact Us

(310) 693-4361

8126 Lincoln Bl
Los Angeles, CA 90045

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: 9 am–2 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Kumar Corcoran 
Rating:
3.0

Shell gas station

Jonathan Levy 
Rating:
5.0

Best place ever

GUILLERMO VERJAN 
Rating:
5.0

Customer did not leave a comment.

Maria Holtzman 
Rating:
5.0

Customer did not leave a comment.

Robert La Rocca 
Rating:
5.0

Customer did not leave a comment.

tejana wade 
Rating:
5.0

Customer did not leave a comment.

Kristine Bunikiewicz 
Rating:
5.0

Customer did not leave a comment.

Nathan Weinstein 
Rating:
4.0

Customer did not leave a comment.

Ron marks 
Rating:
5.0

Customer did not leave a comment.

Edward Geil 
Rating:
5.0

Customer did not leave a comment.

Tirsa Hackshaw 
Rating:
5.0

Customer did not leave a comment.

Carrie Johnson 
Rating:
5.0

Customer did not leave a comment.

Martin Charles 
Rating:
4.0

Customer did not leave a comment.

Mark Epelbaum 
Rating:
5.0

Customer did not leave a comment.

Young Kim 
Rating:
5.0

Customer did not leave a comment.

Zachary Szabadi 
Rating:
4.0

Customer did not leave a comment.

Walker Foehl 
Rating:
5.0

This was the easiest rental experience I have ever had. Everything was done virtually and Ryan was able to help me get the keys in Less than 10 minutes. The cargo van was clean and very nice. At the end of my rental I made a mistake in the fuel starting point and the system charged me for fuel even though I had pumped gasoline to where I got it from and Ryan was so helpful and helped me correct the discrepancy! overall great customer service, simple, straightforward and so easy. Will be renting from here again in the future if I need another uHaul!

Karen Torres 
Rating:
5.0

Everything was fine. I'm pleased the gas station allowed me to park there while I took the uhaul van.

Hooman Assad 
Rating:
3.0

front desk should be better trained on how to handle customer rentals. front desk insisted I call someone's cell and tell them I was there. Why wouldn't he call him? Was confusing. I am the customer.

Matthew Lipschutz  
Rating:
5.0

Customer did not leave a comment.

David Shor 
Rating:
5.0

Customer did not leave a comment.

KYLE ENGLISH 
Rating:
5.0

Maybe open earlier. Everything and everyone was great and very helpful. Family owned and operated. They make you feel like you're apart of the family also.

Trish Tougas 
Rating:
5.0

A good experience. Easy reservation process, simple pick up and drop off, nice new truck, no surprises at all. Thanks to Ryan and crew for making my task painless, would happily rent from this location again.

Edward Renselaer 
Rating:
5.0

Customer did not leave a comment.

Ron marks 
Rating:
5.0

The owner of this location was very personable and accommodating. I found it very easy to communicate with him & the team there.

Alexander Jelinek 
Rating:
5.0

This location has Saturdays and Sundays open open for pickups and returns which was very convenient. It is located in the same lot as a gas station that allows you to perfectly return the vehicle with the requested level of gasoline. It is conveniently located very close to Los Angeles Intl. Airport as I did arrived thru it to help my daughter move from apartments.

Bernardo Castro 
Rating:
5.0

Customer did not leave a comment.

Carina Haley 
Rating:
5.0

Always a simple and hassle free experience. Thanks to Ryan

Larry Sofer 
Rating:
5.0

Customer did not leave a comment.

David Gottlieb 
Rating:
3.0

The app glitches so much that it took an hour to get the keys. To check in was not ideal using the app. The overall location and service was great once we got help when the app failed.

Sara Newton 
Rating:
5.0

We have reason to believe an IPAD was left in the van and we were not informed of it. Obviously a police report doesn't do much good now. But it is a shame that Ryan/person who gave us the keys to the van is not so forthcoming. My number is 6304881939 if you have any questions

Kelli HERMAN 
Rating:
3.0

The pickup procedure was a little strange. When we arrived at the location (a gas station and car repair shop), the car repair shop staff gave us a phone number we had to call to speak to the U-Haul rental agent. That agent guided us through the online pickup process, and then he hung up with us and called the car repair shop staff to tell them they could give us the keys.

Jonathan Bauman 
Rating:
5.0

This was the very best rental experience ever. Service and vehicle were amazing. Thank you!

Lisa Lim 
Rating:
5.0

Easily the best U-Haul experience I’ve ever had! Thank you!! 🙏🙏🙏

Meritt Thomas 
Rating:
1.0

Windshield wipers did NOT work on the van. This is extremely unsafe. It started raining and I was driving on the freeway and could not see to drive due to the windshield wipers not working. I feel this is extremely unsafe and can't believe I had to pay $100 to rent a van without working windshield wipers. Someone is going to end up getting in an accident from the wipers not working on that van.

Justin Kelly 
Rating:
5.0

Customer did not leave a comment.

Karem Ahmed 
Rating:
3.0

Specify that it's a Shell gas station.

KIMBA SAYA-BRAIDE 
Rating:
5.0

Great customer service

Ron marks 
Rating:
5.0

Not much The truck had what looked like a drink of some sort thrown against it. Probably due to some homeless person so thats not in the business ability to control. Inside was clean and it ran well. Easy to check in and get the key the staff at the station were very friendly and helpful. Thanks again

Melissa Kann 
Rating:
5.0

Customer did not leave a comment.

Quincy Jones 
Rating:
5.0

Wonderful experience....super new truck, super nice Ryan at this location, and very good overall. And close to my house! All good. Thank you U-Haul and thank you especially Ryan!

Alice Plato 
Rating:
5.0

Van could have been a bit cleaner - and the right windshield wiper wasn't working.

George Ronay 
Rating:
5.0

Customer did not leave a comment.

Rob Eitel 
Rating:
4.0

Customer did not leave a comment.

Todd Hays 
Rating:
5.0

Customer did not leave a comment.

NATACHA VILSON 
Rating:
5.0

Customer did not leave a comment.

Art Bejarano 
Rating:
5.0

Customer did not leave a comment.

Edmund Prichard 
Rating:
5.0

Do Not Go anywhere else if you are nearby! This is a very professional location. I will never rent from anywhere else. Great cinema scouting location as well! Thanks R**N

RAUL VASQUEZ 
Rating:
5.0

Ryan helped me a ton when I got things confused. Great to work with!

Sam Kligman 
Rating:
5.0

friendly staff

peter vanpruissen 
Rating:
5.0

Customer did not leave a comment.

pat dowling 
Rating:
5.0

best experience in all of my year renting from U-Haul Playa Vista Shell was well organized and the Truck was in great shape

Trent Bross 
Rating:
5.0

Customer did not leave a comment.

Gary Ervin 
Rating:
3.0

Customer did not leave a comment.

Karen Newsome 
Rating:
5.0

There’s nothing you can do to improve it everything was excellent to my satisfaction thank you very much

charles harris 
Rating:
4.0

Cab of truck strongly smelled of cigarettes

Sean Harrell 
Rating:
4.0

Customer did not leave a comment.

Mikela Williams 
Rating:
5.0

Customer did not leave a comment.

Robert Knox 
Rating:
5.0

Customer did not leave a comment.

Teresa Giovannoli 
Rating:
5.0

Customer did not leave a comment.

Cameron Ehrlich 
Rating:
5.0

Customer did not leave a comment.

Teresa Giovannoli 
Rating:
3.0

Had to call somebody to drop off the key. Not necessarily the most convenient process as opposed to doing in person. Still had to go inside and wait. Online approval process is cumbersome.

Randy Bilbro 
Rating:
5.0

Customer did not leave a comment.

Ankit Chachada 
Rating:
5.0

The website was unresponsive every time I tried to use it. Many thanks to the location manager for all his help during the pickup and return.

Elena Kleymenova 
Rating:
5.0

Customer did not leave a comment.

Jorge Escobar 
Rating:
5.0

Customer did not leave a comment.

Asaf Shnable 
Rating:
1.0

The problem was not with the location but with the uhaul app that did not allow me to return the van because of a technical issue uploading photos. Thanks to the GM of the location who called and came to collect the keys from me personally.

Amr Soghier 
Rating:
5.0

Customer did not leave a comment.

Anthony Curtis 
Rating:
5.0

Customer did not leave a comment.

MARK JUDKINS 
Rating:
5.0

Customer did not leave a comment.

Simon Morrison 
Rating:
5.0

Customer did not leave a comment.

Robert Sommer 
Rating:
4.0

Customer did not leave a comment.

GREGORY ROSE 
Rating:
5.0

Customer service was excellent, very easy. Thanks!

Andrew Boyd 
Rating:
5.0

Customer did not leave a comment.

Lilly Schmidt 
Rating:
4.0

Customer did not leave a comment.

MARIA MATEO 
Rating:
5.0

Customer did not leave a comment.

Bashar Qasem 
Rating:
5.0

Customer did not leave a comment.

Darya Skryl 
Rating:
5.0

Very service oriented.

Donald Sweet 
Rating:
5.0

Customer did not leave a comment.

Kristin Foley 
Rating:
2.0

Customer did not leave a comment.

GEORGE METZGER 
Rating:
2.0

Wash the vans!!!

Miguel Chicas 
Rating:
5.0

Ryan was extremely helpful!!! I could not say enough.

Brian Feeney 
Rating:
1.0

Bad location. Van was stinky and gas was not accurate. All bad.

Andres Lucero 
Rating:
5.0

Super easy and quick. On-line return process was fast and easy.

Laura Bekesh 
Rating:
5.0

It was great - Ryan was great to work with and we will recommend him to others.

Kyle Orgel 
Rating:
5.0

Nothing. It was a great experience.

EDWARD J ZAGORSKI 
Rating:
5.0

Everything was great 👍

Archie Shanklin 
Rating:
5.0

It was very easy.

Cindie Flannigan 
Rating:
5.0

Customer did not leave a comment.

MARK JUDKINS 
Rating:
5.0

Customer did not leave a comment.

Karem Ahmed 
Rating:
5.0

Ryan was very helpful and nice ! Will definitely be using this location in the future. 5 stars !

BIANCAELIZABETH POSEY 
Rating:
4.0

Customer did not leave a comment.

Edward Gallegos 
Rating:
5.0

You need better customer service phone lines. Called and was on hold for more than 20 minutes.

Robert Pollard 
Rating:
5.0

The whole process was very easy and the folks working were professional, friendly, and efficient.

Aimee Bower 
Rating:
5.0

Customer did not leave a comment.

Erika Smith 
Rating:
5.0

Customer did not leave a comment.

Dean Moss 
Rating:
4.0

Customer did not leave a comment.

Brandon Blakely 
Rating:
3.0

Customer did not leave a comment.

JOHN SEXTON 
Rating:
5.0

Ryan and team are exceptional. I found this location a few years ago and haven’t gone with any other. They get how stressful moving can be, taking things to storage, et al. They’re the best.

BRADLEY SWETT 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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