Customer Reviews for Plan B Tire Shop LLC
(U-Haul Neighborhood Dealer)

569 reviews

15 Valmar Dr   New Milford, CT 06776

(860) 354-4400

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(860) 354-4400

15 Valmar Dr
New Milford, CT 06776

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–4 pm
  • Sun: Closed
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The site was awesome. No issues.

Liz Germain 
Rating:
5.0

Customer did not leave a comment.

Warren Hengel 
Rating:
5.0

nothing you guys are great !

michael sarro 
Rating:
5.0

The guys at Plan B are super nice and went above and beyond to make sure everything was right for me. Highly recommend!

WILLIAM HICKS 
Rating:
5.0

Customer did not leave a comment.

Eric Popilowski 
Rating:
5.0

Simply have really good customer service. Very attentive and accommodating. I live in Woodbury Connecticut and within a half a mile I have a authorized U-Haul renter which I do not use. I drive 25 minutes away to use the one in NewMilford at Plan B Tire .

MICHAEL JOYCE 
Rating:
5.0

Respeto al costume y la amabilidad

Angel Curillo 
Rating:
5.0

Customer did not leave a comment.

Charles Price 
Rating:
5.0

This is a very friendly and well run place. Makes the thought of renting a truck easier.

David Colbert 
Rating:
5.0

i love the guys at plan b. theyre always fantastic. but holy fuck can you guys get some newer trucks? the truck i had was atleast early 00's or 90's ford. as a mechanic i can tell you (despite no cel on) it had an exhaust leak, a fuel vapor leak(probably fuel pump oring), inner tie rods were shot, headlights were basically unusable. also i doubt anyone will ever get back to me but i think i left my snapon pocket light in the truck.....oh well plan b is fantastic tho. excellent guys and tire shop

kyle flannery 
Rating:
5.0

Great customer service, allowed me to take a truck for an emergency move that wasn't reserved ahead of time. Ty!!

Robert Baird 
Rating:
5.0

Customer did not leave a comment.

David Rivera 
Rating:
5.0

Customer did not leave a comment.

Jose R Rivera 
Rating:
3.0

Had to remind them to put dolly into truck. The clerk had difficulty using the computer and it would not take my Az license.

Sharon Roan 
Rating:
5.0

Prompt and friendly service. The vehicle functioned perfectly for our needs. This is my second time renting a U HAUL here and I will be back again. Thank you!

Andrea Maloney 
Rating:
5.0

Customer did not leave a comment.

Conor Mc Cabe 
Rating:
3.0

I was charged $25 for cleaning but I received the Van not cleaned. I informed them on the app but they charged me.

Daniel Pitoreli 
Rating:
5.0

Customer did not leave a comment.

Clifford Bates 
Rating:
4.0

No improvements

Brandon Peet 
Rating:
4.0

Customer did not leave a comment.

Lori Agustine 
Rating:
5.0

Customer did not leave a comment.

Gina Spindle 
Rating:
5.0

Customer did not leave a comment.

rachel cadovius 
Rating:
4.0

Customer did not leave a comment.

Ted White 
Rating:
5.0

Customer did not leave a comment.

Marco Artieda 
Rating:
2.0

Customer did not leave a comment.

JAMES CAMPBELL 
Rating:
5.0

Very satisfied with the rental experience.

MARC HALLER 
Rating:
5.0

Customer did not leave a comment.

MARY MEENAN 
Rating:
5.0

Customer did not leave a comment.

Christine Haile 
Rating:
2.0

Not everyone is computer savvy. If I had wanted to do an online rental or an online return I would have attempted it to start with. Unfortunately the person responsible for the UHaul rentals at this location did not want to actually complete the rental or the return and forced us to do it online. We are older folks(over 60) and are not as computer savvy as folks younger than us. He did not check the van over with us before we were to take it. There was a chip and a huge crack in the windshield that we are positive he did not know about and when we told him, he did not offer us another van that was not in disrepair. When we asked him if it was safe to drive he told us that was on us to decide. We were committed to having to be someplace to pick up a piece of furniture and had to take that van. The worry and concern we experienced over the windshield while the van was in our possession would not have been necessary had the person actually thought the windshield was an issue and provided us with another van. Our rental started at about 5 p.m. on a Friday evening and our paperwork stated we needed to have it back by 2:30 on Saturday, not sure why we were not given a full 24 hours for the rental. When we returned the van at 2:30 on Saturday we were told that he did not have time to do the return that we should just trust him to do it later or we could do it online. We tried to get him to take the 10 mins to complete the return but he refused and kept telling us he would do it later to trust him. Seriously why would I just trust him. So we sat in our car and it took us about 30 mins but we got through the online return. I also did not receive an emailed receipt from UHaul for the rental return. I received this questionnaire but no receipt. And yes I checked my spam folder it did not go there.

Randolph Harris 
Rating:
5.0

Customer did not leave a comment.

Nicole Sullivan 
Rating:
5.0

Customer did not leave a comment.

BARBARA LANGLEY 
Rating:
1.0

Customer did not leave a comment.

DONALD CLADY 
Rating:
4.0

Customer did not leave a comment.

enrico greco 
Rating:
5.0

Price says on side of truck $29.99 a day. Hidden fees like mileage. Ended up being $79.00

Tom Soderstorm 
Rating:
4.0

They were polite and courteous. I would recommend this place to another individual.

Gerald Hall 
Rating:
5.0

From start to finish our experience with plan B for our u-haul Box truck rental could not have gone smoother. The service was outstanding. The process of moving that day was made easy. We will definitely rent A Uhaul from them again in the future.

Amy Dyer 
Rating:
3.0

We had two charges on our CC and one was for fuel. We only drove 15 miles and we filled the tank back up. We have requested a credit for the fuel - no response yet.

Steven Coshal 
Rating:
5.0

Customer did not leave a comment.

Marian Kozek 
Rating:
5.0

Customer did not leave a comment.

Daniel OLeary 
Rating:
5.0

The team was great. The on-line elements of return were a bit confusing

Joel Thomas 
Rating:
5.0

Very friendly staff. Truck was clean and ready.

Michael DeBellis 
Rating:
3.0

Customer did not leave a comment.

Paul Stratton 
Rating:
5.0

Absolutely nothing different. Customer service is great!!!

grecia nah 
Rating:
5.0

Wonderful experience. Seamless from pickup to return.

Kim Walker 
Rating:
5.0

Customer did not leave a comment.

PATRICK DONNELLY 
Rating:
5.0

Customer did not leave a comment.

Robert Canning 
Rating:
5.0

Customer did not leave a comment.

John Keogh 
Rating:
4.0

I had a bad experience with my online part of the rental. Changes were made and I was not notified till I called ahead of my expected pick up only to find the day and location had been modified without notice. Very bad experience this time. This had nothing to do with the physical location. They were fine and easy to deal with. But Uhaul’s online reservation system was a real failure this time. Caused me to have to drive an hour away to find a truck and nearly ruined my moving plans.

David Bhagat 
Rating:
5.0

The attendants were very courteous and helpful throughout the process.

Edward deFriesse 
Rating:
2.0

I’m still awaiting response on my charge dispute. Was overcharged and routes to another facility without that being adequately informed.

richard wilson 
Rating:
5.0

Customer did not leave a comment.

Chris Osborne 
Rating:
1.0

Customer did not leave a comment.

Erin Sheldon 
Rating:
5.0

I was given a very new cargo van that had all the modern features of convenience such as usb charging ports, overdrive transmission saving gas expenses, powerful AC, a great suspension, and more. Inside where sufficient tie downs and easy to load side doors..there was plenty of room to fit my needs..

Rick Sanders 
Rating:
5.0

Customer did not leave a comment.

Curtis Borkin 
Rating:
5.0

Customer did not leave a comment.

Christine Melfi 
Rating:
5.0

Nice owner / Service and location !

GERALD BEST 
Rating:
3.0

I was charged more than quoted and used less miles than anticipated. I should have been refunded at least $5 yet I was charged an additional $30+

Sheri Fanning 
Rating:
4.0

I was unfairly charged $19.50 for gas when the meter read a different figure than the receipt. I filled more gas than I started with but was told it was not correct even though I had a photo proof of the initial meter reading. Obviously the meter was defective. I shouldn’t have been charged the extra fee. The manager Paul was not helpful or courteous at all. Very disappointed. Won’t ever return or recommend to others at all.

Patricia Guarantano 
Rating:
5.0

Customer did not leave a comment.

Ondrej Kozak 
Rating:
5.0

Customer did not leave a comment.

Brian Lastra 
Rating:
5.0

Customer did not leave a comment.

Robert Duffy 
Rating:
3.0

Customer did not leave a comment.

Laura Mead 
Rating:
5.0

Customer did not leave a comment.

David Cunningham 
Rating:
5.0

Customer did not leave a comment.

Martin Romanick 
Rating:
5.0

The automated pickup and drop off doesn't seem to work well from this location, Bad cell reception perhaps? But they were open when I picked up, so that was great, the drop off was tougher since the App can never seem to locate me ... but it worked in the end. People at Plan B are GREAT, the van was perfect and the price was right. THANKS

CHARLES CATANIA 
Rating:
5.0

Couldn't be easier or nicer!

Mary Kincart 
Rating:
5.0

The cell service in the area was very spotty, that made the check in and drop off process a bit harder. It all worked out but ...

Chas Catania 
Rating:
3.0

We asked for a pickup location near Poughkeepsie NY and instead were offered two locations over an hour away as our only options - necessitating a two hour round trip for pickup. This was an added stressor and totally unexpected; we needed a UHAUL to clear out our mom’s house upon her death. I was so disappointed with the customer service we received and that nothing could be done to help us or to even offset the cost to us of the added hours we spent driving. When we got to the location in CT we were told the dolly we rented online was unavailable, which made moving the appliances difficult. The overall experience with UHAUL made an already upsetting situation even more difficult.

Timothy Carpenter 
Rating:
5.0

Customer did not leave a comment.

BYEONGSHIK CHOI 
Rating:
3.0

Your remote check in is a mess. It kept timing out and I was unable to pick up on the day, costing me several hundred dollars and wasted time. It was a Sunday and wait time on help line was over 20mins, even then they couldn’t resolve the issue. If you offer remote check in there was must be a more dependable way of getting access. Couldn’t you text or e-mail the lock box code once customer arrives at location, without having to re-upload license and pictures all over again? Better to get that done earlier from reliable internet connection, ie when you’re not standing in a rainy parking lot.

FREDERICK SMALLWOOD 
Rating:
5.0

Customer did not leave a comment.

Pam LeRose 
Rating:
4.0

The drop off could go a little smoother. There was trouble with app couldn’t download picture

Gary Scofield 
Rating:
3.0

Did not have furniture blankets in truck that I ordered.

Robert Hausmann 
Rating:
5.0

Customer did not leave a comment.

KEESHA ARTHUR 
Rating:
5.0

Customer did not leave a comment.

JOHN NEWTON 
Rating:
5.0

One of the best UHaul locations I’ve ever used.

RICHARD DISTEL 
Rating:
5.0

Excellent place to rent a truck. Organized, professional and friendly place

Patricia Frasca 
Rating:
3.0

The vehicle steering was "LOOSE" and the transmission does not shift properly. A little more maintainable would improve things. But it was still up to the task.

MICHAEL ADAMO 
Rating:
5.0

Customer did not leave a comment.

DEBRA DEFRIESSE 
Rating:
5.0

The guy could not have been nicer!

DANIELT MCCANN 
Rating:
5.0

Thank you

Lee Scott 
Rating:
4.0

Your front staff was great just needs more help for him. He can’t be everywhere at one time.

KESHA ALLEN 
Rating:
5.0

Customer did not leave a comment.

JOHN MARGRES 
Rating:
5.0

Customer did not leave a comment.

Connie Kelly 
Rating:
5.0

Customer did not leave a comment.

cheryl marczak 
Rating:
5.0

Thank you

Lee Scott 
Rating:
4.0

The previous customer hadn’t returned the truck I reserved so I got a smaller vehicle. Not really the locations fault but very frustrating and meant extra trips and abandoned belongings that would have fit in the bigger truck. Not a great experience, can someone please contact me to arrange a refund?

JOSEPHANTHONY GLOVER 
Rating:
4.0

The vehicle was dirty as hell in the back, full of dust, dirt, Sheetrock bits, and wood chips. The brakes were awful, the truck shifted like shit, even after turning off trailer mode, and it wouldn’t upshift until ~3800 rpm. It’s not Plan B’s fault, their location is great. Also, the cab reeked of cigarettes and was loud, sounded like we were driving with the doors open the whole time. Gas efficiency was awful, probably because the engine needs some love. Front end was wandering all over the place, was a struggle to drive straight. POS/shitbox truck but I’m not sure if U-Haul has anything better these days.

Daniel Conant 
Rating:
5.0

Overall, fast, efficient, courteous service!

Kevin MacNeil 
Rating:
3.0

Customer did not leave a comment.

Kevin Kwiatkowski 
Rating:
3.0

The truck was dirty on the inside.

HANNAH TILLITSON 
Rating:
5.0

Customer did not leave a comment.

DAWN HUMPHREY 
Rating:
5.0

Customer did not leave a comment.

CONNIE KELLY 
Rating:
5.0

Customer did not leave a comment.

JUSTIN CULLMER 
Rating:
5.0

Customer did not leave a comment.

DAVIDW FORSCHNER 
Rating:
4.0

Customer did not leave a comment.

DANIEL MORRISSEY 
Rating:
5.0

Nothing. Service was friendly and excellent.

PETER STIGLIN 
Rating:
5.0

Service was outstanding. Truck was spotless. Excellent experience.

LINDA HALL 
Rating:
5.0

Customer did not leave a comment.

KENNETH ARNOTT 
Rating:
5.0

Customer did not leave a comment.

daniel concatelli 
No reviews have been submitted for this location.

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