Customer Reviews for Plainfield True Value LLC
(U-Haul Neighborhood Dealer)

148 reviews

406 W Poplar St   Plainfield, WI 54966

(715) 335-4454

Office Hours

  • Mon-Fri: 8 am–6 pm
  • Sat: 8 am–5 pm
  • Sun: 9 am–3 pm

Services at this Location:

Contact Us

(715) 335-4454

406 W Poplar St
Plainfield, WI 54966

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–6 pm
  • Sat: 8 am–5 pm
  • Sun: 9 am–3 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

Thomas D 
Rating:
5.0

Good experience

Mitchell F 
Rating:
5.0

Great customer service. Friendly and helpful

Sandra F 
Rating:
5.0

Customer did not leave a comment.

KRISTOPHER H 
Rating:
5.0

Customer did not leave a comment.

Steve L 
Rating:
5.0

Customer did not leave a comment.

Denise B 
Rating:
5.0

Customer did not leave a comment.

gary s 
Rating:
5.0

Customer did not leave a comment.

David S 
Rating:
3.0

It took 40 minutes to check me in on the equipment. They never told me to verify the speedometer. It took just as long to check me out. Computer problems.

Craig D 
Rating:
5.0

Customer did not leave a comment.

Maren W 
Rating:
3.0

Seems your software is difficult for the end users to navigate. Check in and check out were both slow. Over an hour simply to get and return a trailer seems excessive.

Thomas E 
Rating:
3.0

Make sure the customer knows that you don’t charge by the day and the mile for one way moving service. I drove the truck 346 miles and you charged my account $745 . I would not recommend uhaul to anyone for a one way move. A very unsatisfied customer .

George R 
Rating:
5.0

Customer did not leave a comment.

Gordana I 
Rating:
5.0

Fantastic experience from pickup to drop off, smooth as silk! I highly recommend this dealer.

fred a 
Rating:
5.0

Customer did not leave a comment.

Tim F 
Rating:
5.0

Customer did not leave a comment.

Jim M 
Rating:
5.0

Always helpful and efficient. Thank you.

BRUCE E 
Rating:
5.0

Customer did not leave a comment.

Richard M 
Rating:
5.0

Customer did not leave a comment.

Jim M 
Rating:
5.0

Customer did not leave a comment.

Wendy B 
Rating:
5.0

Customer did not leave a comment.

mike w 
Rating:
5.0

Customer did not leave a comment.

Jhon T 
Rating:
4.0

Customer did not leave a comment.

Abigail L 
Rating:
5.0

freindly staff

Randy R 
Rating:
5.0

Although I had to go to three different locations to get the truck that I initially rented out of Stevens Point, Plainfield was the best customer service. Wisconsin Rapids was the next place I had to pick up after Stevens Point but was not available nor was the district manager available that made me wait for over an hour even though they were supposed to be open. Plainfield five stars, Stevens Point two stars for calling me 15 minutes before my pickup time and Wisconsin Rapids one star.

Ashley B 
Rating:
3.0

Truck box was dirty and not completely fueled. Ordered equipment was not available. The computer was not working properly. Location was under staffed.

John C 
Rating:
5.0

Customer did not leave a comment.

DEAN S 
Rating:
5.0

Great service! Very helpful

Nancy G 
Rating:
3.0

Generally, they were a friendly, helpful group. However, initially they had a difficult time keeping track of details. If we had not checked in fairly frequently, we would not have had a truck. Not sure who "dropped the ball" so to speak. The good news is that in the end they came through. My call directly to U-Haul where I spoke with "David" pulled it all together.

Carol U 
Rating:
5.0

Everything was all good

eric a 
Rating:
5.0

Very efficient drop off Friendly professional staff. I would drop off or rent from here in the future

DANIEL W 
Rating:
5.0

Customer did not leave a comment.

Matthew J 
Rating:
5.0

Customer did not leave a comment.

Steve L 
Rating:
5.0

Customer did not leave a comment.

Benjamin G 
Rating:
4.0

Customer did not leave a comment.

Thomas E 
Rating:
5.0

excellent all the way around

RUSSELL R 
Rating:
4.0

Customer did not leave a comment.

Jeanne A 
Rating:
4.0

Customer did not leave a comment.

John S 
Rating:
5.0

Customer did not leave a comment.

Steve L 
Rating:
5.0

Customer did not leave a comment.

Natalie H 
Rating:
5.0

Customer did not leave a comment.

Joshua E 
Rating:
5.0

Staff at the hardware store were very friendly and professional five stars!

Gary A 
Rating:
1.0

I picked a location in Oshkosh, WI. After it was booked, I then booked a hotel in Oshkosh, WI. The next day U-Haul called and told me the closest place was in Plainfield, WI. I asked how far away that was. She said 39 minutes. That was a lie, it was an hour and 5 minutes!! So we had to drive that distance to pick up the car hauler, which was an hour out of our way!! I will not use U-Haul ever again!! I did not know that when I selected the pick up location, it was only a preferred location.

Jodie G 
Rating:
4.0

Customer did not leave a comment.

Fred C 
Rating:
5.0

The people were very friendly and it was a quick drop off.

Clay D 
Rating:
5.0

Customer did not leave a comment.

Jean E 
Rating:
5.0

This was not our planned drop off site. I was on hold for over an hour until someone answered. The guy was very helpful and was able to switch sites for us but the hold was completely unacceptable.

Sean P 
Rating:
2.0

Look at the equipment before renting to the next person and clean it out

Nate Q 
Rating:
3.0

Overcharge for Milage

CHRISTOPHER K 
Rating:
5.0

Customer did not leave a comment.

Lucy W 
Rating:
5.0

Although I have had to rent from U-Haul frequently over the last few years, this time seems to go more smoothly than ever before. Nice job!

Jean B 
Rating:
5.0

Customer did not leave a comment.

Alan R 
Rating:
5.0

Customer did not leave a comment.

scott h 
Rating:
5.0

The owner/rep was pleasant, professional and personable. No complaints. In and out, mission accomplished.

thomas v 
Rating:
2.0

Customer did not leave a comment.

Chris V 
Rating:
3.0

Not specific to this location, but very unhappy with a significant change in our reservation the day which necessitated a significant change in our moving plans. Will not be using UHaul again.

Jordan M 
Rating:
5.0

Nothing, Mike was great and super helpful. Made sure I was taken care of.

Timothy R 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER K 
Rating:
5.0

Customer did not leave a comment.

Clay D 
Rating:
5.0

Customer did not leave a comment.

DEAN T 
Rating:
4.0

Customer did not leave a comment.

Melissa H 
Rating:
5.0

Customer did not leave a comment.

Dan M 
Rating:
5.0

Customer did not leave a comment.

Linda K 
Rating:
5.0

Customer did not leave a comment.

Daniel M 
Rating:
5.0

Everything was in good order, the people were helpful and friendly.

Thomas E 
Rating:
4.0

Nice people to work with.

mike h 
Rating:
5.0

Again, uhaul computers seem to have major problems

JAMES H 
Rating:
5.0

Was in and out in just a few minutes. Very friendly staff.

Eric R 
Rating:
4.0

Customer did not leave a comment.

jerry w 
Rating:
4.0

Our initial reservation had a return drop off location of Wild Rose WI which is only 3 miles from our home. Night before we are told they no longer accept drop offs and would need to take it to Plainfield which is about 20 miles out of the way. We did get 15 miles credit but it also was an additional hour out of our time and gas to run there and back. Meanwhile there were all kinds of U-Hauls sitting at the Wild Rose location when we went to return the vehicle, this was disappointing. We assumed the truck was needed in Plainfield so we became the delivery person?

Bonnie B 
Rating:
5.0

The whole experience was so simple and easy -- it was a PLEASURE! Thanks for also making it fun by being awesome!

Karen G 
Rating:
5.0

The gentleman who took care of us stayed late so that we could rent a truck. Very pleasant experience.

danny w 
Rating:
5.0

The computer system sucks. We spent 45 minutes on the phone trying to make this reservation. When we finally got it, we picked up the trailer about a half hour from the closest place that ended up having the same trailer.

Mike W 
Rating:
5.0

Customer did not leave a comment.

David S 
Rating:
5.0

Employees were excellent as was the service

LINDA J 
Rating:
5.0

Customer did not leave a comment.

David S 
Rating:
4.0

Original quote was for rental was wrong. Came back later and received an accurate quote. Truck was a little dirty, but relatively new. So, it worked great.

Bill F 
Rating:
5.0

made returning fast and easy

Mark M 
Rating:
4.0

Customer did not leave a comment.

Katherine G 
Rating:
5.0

Customer service was outstanding at Plainfield True Value. Highly recommend.

Stephen J 
Rating:
2.0

Have a trained employee that doesn’t take nearly two hours to get us out the door when we were the only customers he was attempting to service!

Gwenda k 
Rating:
3.0

System was not working, took a long time to complete the pick up.

Steve W 
Rating:
5.0

Plainfield True-Value is wonderful like always. Pleasant staff at this location.

seth r 
Rating:
5.0

Speedy drop off and very nice people

Cody W 
Rating:
5.0

Customer did not leave a comment.

Scott H 
Rating:
5.0

Customer did not leave a comment.

evelyn j 
Rating:
5.0

Very helpful and answered my questions

Nathan A 
Rating:
5.0

Customer did not leave a comment.

Tom F 
Rating:
4.0

Need to get jack lift for tongue of trailer because smaller trailers are difficult to lift and position especially for me because i am an older woman.

Corrine G 
Rating:
5.0

Customer did not leave a comment.

Kathy A 
Rating:
5.0

Customer did not leave a comment.

wayne s 
Rating:
5.0

Customer did not leave a comment.

Clancy C 
Rating:
1.0

This is a review of U Haul in general and not a review of the pick up location. U-HAUL needs to make the location where we choose to pick up the vehicle the actual location where the vehicle is. We had to drive 2 hours out of our way to pick up the vehicle. So while we weren’t charged for mileage we did have to pay for the gas. So at the current price of gas at approximately $3 per gallon and the fuel consumption of 8 gallons per mile. And the fact we had to drive approximately 60 miles one way to get the truck it did cost us a significant amount of extra money.

Robert J 
Rating:
5.0

Thank you for your patience and detailed explanation.

Jean B 
Rating:
5.0

Will definitely use again!!!! Top rated location for u-haul services!

Tracey F 
Rating:
5.0

Customer did not leave a comment.

John S 
Rating:
5.0

Customer did not leave a comment.

Gerard L 
Rating:
5.0

Customer did not leave a comment.

Donna F 
Rating:
5.0

Very friendly, fast service. Took time to explain everything in detail and answer my questions. Excellent service. Thank you !

Vicki L 
Rating:
5.0

Customer did not leave a comment.

Terry L 
No reviews have been submitted for this location.

Additional Services at this Location

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