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yndira y
Customer Reviews for PitStop EZ Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer service was wonderful
Vickie SArea is just untrustworthy.
Kori RGreat service and trailer
Douglas LThe lady at the store was super helpful getting me setup and ready to roll
Donald CMore truck variety at that location. Give the same deposit amount at all uhaul locations not just the main locations
Rick SHad the truck I needed. Fast service. Thanks!!
Hunter BThe girl who helped us was great, very knowledgeable and super helpful. The online UHaul reservation software was glitchy and very time consuming, it kept kicking her out and we had to re-do 3x. Also, price was EXTREME for a trailer.
Anne Severything went smooth-I would not change a thing.
Rebecca ODouble check all returns
Charles HIve been charged 2 separate times. Once when picking it up qnd then again when i dropped it off. What was supposed to be 165 total, turned out to have an additional 190 something charge when i dropped it off. So it was a total of 355 and for no reason. I did everything like it was supposed to be done
Shannon WExcellent customer service and friendly staff
Joseph KShe was the sweetest person you could ever ask for to be dealing with you Paul stupid smart intelligent knew what she was doing made us feel like we would get home I will highly recommend people using her U-Haul service to everyone that I come in contact with
John CLeft light/turn was out.
Robert MI barely used any gas was almost charged an extra $50 for a gas refill. I went and put $30 worth in it, all I was told was make it close when I brought it back. It was off by about 1 gallon and was told either pay the fee or put more in. That's fucking outrageous.
Kevin SEverything was ok. The only issue I had and to be honest it wasn’t really a big issue is that the truck felt extremely old.
Alain MExceptional people, friendly and knowledgeable.
James SFriendly
LAWRENCE KEverything was fine with the truck - however I requested an appliance dolly with the strap specifically for appliances. The dolly that was in the truck had no straps and a $900 dryer was dropped twice trying to be carried onto the truck and is now trash. I was extremely unhappy with this but we didn't have a choice due to time constraints with moving.
Blake MThe worker was rude. Didn’t have the right stuff I already paid for so I had to pay more for an upgrade. Should not have to pay for something if else Bc you don’t know your inventory.
AMANDA WVery friendly and helpful staff.
Christy PI was told one price and then almost charged double when returning it , threw the online I was charged around 70 more
Misty CBrakes were bad. Driver door barely closed. The young lady that took care of me was very good. Your location at William c goode in Franklin was awful. Smelled like a dead body in there.
John SAmy was very helpful in answering any questions we had and explained the rental process thoroughly. She was very nice and has excellent customer service skills in my opinion!
Devin hHi the lady at the store lied just to get my money my drop on location was only 52 minutes away and she was told that when I got home to drop it off I had to call 8 times just to drop it off because lady at the store but my drop off location 5 hrs away this place is a ripoff stay away from this store please it will make your day a nightmare.
Walter PThe gal working there was fabulous, but my truck was the only one there. They only had 6 moving blankets when I had requested 12. It was pretty much a convenient store. The dog behind the counter was so sweet and amazing!
Susan FVery friendly
Yi CDid an excellent job from the time we walked in to rent the rental truck the lady in service that helped us was very knowledgeable and explained everything fast service couldn’t ask for anything better thank you thank you keep up the great work we will always rent from this location and recommend. Please recognize this Customer service that helped us this location could you please recognize this customer service person that helped us with our rental you may want her to teach other locations her technique and knowledge and quick service. She went over and beyond her service to us thanks again.
Cheryl SI'm hoping they make credit for me filling the truck with 11 gallons of gas for a 35-mile use. Not very customer-friendly.
Mark EFriendly staff thanks
Gary BThe location was fine but the UHaul was filthy. I had to sweep hay and dirt out before I could use it to load my furniture. The front cabin smelled of cigarette smoke and had cigarette ashes all over it. I appreciate that someone from the location called before pick up to ensure I was OK with the mobile pick up but I wouldn't recommend the location based on the cleanliness of the truck.
Andrea BOur appointment was at 9. I was having trouble getting the mobile registration to go through and the place didn’t open till 20. I finally got it approved but almost 45 minutes later.
Valerie WTell the customer if another drop location will increase the total charge. Wasn't informed and now have a fee for wrong location drop off.
MICAH HVery professional, friendly, and efficient service, great value, great equipment. I would be very likely to rent here again if her the need arises.
JAMES FCustomer service was great. The truck was great. But the truck was dirty. Other than that everything was great 😊
John WI'm not sure the ladys name that works there but she has been sweet and courteous every time I've picked up or dropped off a uhaul there and I keep picking that location because of her customer service..
RAKESHA HEveryone was so friendly and helpful. Definitely went beyond my expectations!!! Keep up the great work!
Heather PGreat customer service!!!!
JOHN BThe wait for app approval took over 15 minutes and I never received a reply to my chat during the wait. Add some sort of indication how long the wait will be.
Jeff FGood service..good people
LARRY RGreat help on assisting me hook up the trailer. Great customer service and highly recommend renting from this location.
Hans ZAll was good
Darrell ROvercharged
Tara CVery helpful getting us the price we were quoted. Friendly
Bryan MCustomer service is great is one of the reasons I continue to use this location. Thanks for being professional
Ken FWorst! Charged me 160 bucks for less than 4 miles. Said no refund on deposit because it was picked up in one town a delivered in another but was not my fault. They said truck was at sharonville so I reserved it paid 160 and hour later they said we HAD to go to middletown to pick it up. Worst customer service ever. Foreign guy "Carl" clearly had no clue what he was saying....i want at least my deposit back but being told no. I will get my word to all friends and family to use Penske next time.
todd bEnsure you have a working system. I waited over an hour to get my uhaul due to computer issues. This delay completely ruined my day.
Leandra Gvery friendly and helpful!
Robin SVery friendly and fast in and out for pick up and drop off
Jonathan MGreat customer service
Vicki MEasy to find and identify
Javier MI was unable to acquire a receipt for the final cost.
angela h