El cliente no dejó un comentario.Michael R.
Customer Reviews for Pit Stop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The vehicle was clean and easy to use. Really enjoyed the experience. Will do it again!!Kathy V.
Again !! Your pricing is ridiculously crazy and again I will never purchase uhaul thru y'all. I will go thru a second or third party!!Brittney S.
The young man who helped us was very friendly and helpful. The pick up process was very quick.Michael Z.
El cliente no dejó un comentario.david P.
El cliente no dejó un comentario.SANDRA B.
The store had no lockbox. The young lady was not trained on how to log someone into the system for a return. I wasted another hour with uhaul. The store rep called me today and assured me that I would be charged for one day and all would be well. I looked at my receipt and saw that I was overcharged. I rented my uhaul on 6/4 and returned it on 6/4 (2022). I had to call uhaul and speak with a representative in order to be refunded (and was told the refund will take 3-5 days. This has been the worst moving experience from start to finish.Michelle M.
The employee G. Puckett is a mean, horrible and disrespectful man that purposely overcharged and makes Uhaul look very bad! Terrible experience. I will never rent from there again!TAMIKA T.
Everything was good.RODNEY S.
Great experience..thank you!!THANDIWE C.
Great experience. Very friendlyCraig C.
El cliente no dejó un comentario.TIMOTHYRICHARD P.
Jade is the best!!! She was so helpful and caring.Renan M.
El cliente no dejó un comentario.JEANCARROLL K.
I'm very disappointed with U-Haul overall. I booked my appointment well in advance and mentioned that the pick up location was very important to me due to multiple reasons and followed with U-Haul several times but every time l was told that someone would call me to confirm a day before. I got that call and redirected to 11 miles away ended up losing so much time. And after the move, although the drop off location was a gas station, l couldn't get gas as it has a clearance of only 11ft but the 26ft requires a 12ft. Clearance. I had to pay for premium gas from uhaul. Personnel were very helpful at both drop off and pick up locations. I won't be renting from U-Haul again.Serkan S.
El cliente no dejó un comentario.Thomas C.
System for Drivers license needs to be improved.Thomas F.
The only issue I had was playing chaise the uhaul told me it was in one location and it was in another then called and sent me some where elseTHOMAS S.
Would have been nice to get one day off of rental but we were 30 min late apparently to get that. Didn't seem to know what was going on.Christine F.
El cliente no dejó un comentario.Robin M.
El cliente no dejó un comentario.MARY J.
The inside of the truck was dirty. Sticky steering wheel, some kind of drink had spilled a little, etc... Just overall a little grimy. When I got the truck home I had to wipe it down with Clorox wipes. Normally I wouldn't complain but we're in a pandemic! Also the guys in the store were not wearing masks.Darby K.
El cliente no dejó un comentario.Gary B.
El cliente no dejó un comentario.Michael A.
El cliente no dejó un comentario.Dennis S.
El cliente no dejó un comentario.DEXTER S.
The entire process was smooth. We had no issues or problems. Easy in and easy out.Janet H.
There were metal shavings in the rear of the truck. Look like a metal shop had been in operation. It is extremely difficult to speak with a person at uhaul Waited twice in excess of 20 minutes. UnacceptableAngela P.
Truck was dirty inside cab,all agent offered was to take one photo to document. With the current COVID pandemic this was unacceptable. Spent time and resources cleaning interior the first day instead of loading..I called the area Manager left a voicemail and have never received a call back..I checked the truck before leaving and found no oil on the dipstick,call for UHaul and a roadside agent was sent out, the engine required one gallon of oil. The truck was only driven several miles from picking it up. I had planned on leaving early and this postponed my departure by several hours. Together with the cleanup I have 4-5 hours of my trip delayed because the truck was not ready to be rented when I received it.RICHARD E.
El cliente no dejó un comentario.renee D.
El cliente no dejó un comentario.Larry B.
El cliente no dejó un comentario.DEBORAH M.
Inside cab and cargo area were dirty. I had to use the yard blower to clean out cargo area.Jeffrey D.
El cliente no dejó un comentario.Sandra T.
Not very clearly marked where to return. It is co located with a gas station. He was understaffed and had me bring in the blankets and hand carts, which was fine. He said he would check me out when he could, but he was short staffed. Two days later I get an invoice for a late return. It is still pending on my credit card, but they said I won't be charged after I called and asked... we shall see.Peter S.
El cliente no dejó un comentario.Spencer W.
El cliente no dejó un comentario.karen G.
Wasn't our choice location. It's a gas station with 1 employee. Gas customers come first so you are interrupted every 30 seconds while trying to get the uhaulMichael A.
El cliente no dejó un comentario.Michael S.
I was surprised when the representative did not hook up the trailer. I've rented from U-Haul many times and never had to do my own trailer hook up. Not a huge issue, just surprising that the service culture has changed. I chalk it up to being a neighborhood dealer and not a U-Haul center.Charles S.
El cliente no dejó un comentario.John K.
El cliente no dejó un comentario.George H.
Overall, a very pleasant experience from pick-up to drop-off.Richard C.
Fantastic service. Very friendly and helpful staff.Travis P.
El cliente no dejó un comentario.William B.
This location is not a full service U-Haul location but a gas station that offers U-Haul rentals. Dropped the unit after hours; clerk took my name and the trailer tag number. The U-Haul agent called out of work the next day so I'm hopeful that I get full credit for the return being on-time.William M.
Very convenient and open on Sunday.ford L.
El cliente no dejó un comentario.Kevin B.
My reservation was made and confirmed at a location much nearer to my home and changed at the last minute. I don't appreciate that at all.Rod S.
El cliente no dejó un comentario.Charles B.
Pick-up was smooth. I checked in online so that helped. Drop off was uneventful. Agent was disinterested. Not rude, but definitely not as nice as the pick-up agent. Never thanked for my business after returning everything in good order.William M.
Very easyJason C.
Drop off took a long time. Staff had to stop checking me in on several occasions to help other customers. I returned the truck with the correct drop off fuel. However, when the truck was parked on a hill, the gauge read below the drop off fuel quantity. I was charged additional for this. When I pointed out the error, the staff was unable to rectify the situation.Michael B.
The truck had a mouse on it when I first got it.Jermaine D.
I informed personnel at this location that this trailer needed to be taken out of service due to safety issues. Personnel alleged he would do so. Cordial, accommodating.BRIAN M.
Manager/worker has very bad customer service. I had a few issues with the rental and lost his temper. Will never recommend this location.Larry D.
El cliente no dejó un comentario.Barbara M.
El cliente no dejó un comentario.Tammy T.
The personnel there, especially the supervisor, is very unfriendly. She needs training customer serviceSteve S.
Keep it up.JASON K.
El cliente no dejó un comentario.denzil M.
El cliente no dejó un comentario.Joseph B.
El cliente no dejó un comentario.timothy B.
El cliente no dejó un comentario.Grant Y.
Truck was infested with ants due to other customers not cleaning up after themselves.Edward K.
El cliente no dejó un comentario.Ahkibah K.
El cliente no dejó un comentario.Lenor K.
El cliente no dejó un comentario.Michael M.
El cliente no dejó un comentario.Randy S.
El cliente no dejó un comentario.John W.
El cliente no dejó un comentario.James W.
I was charged twice, we have been on hold to your 800# since 10am, I have been trying to chat online for an hour, no response, no reply, no answer on teh 800# Unbelievable - the location was fine, the trailer was fine, NO response from customer service is terrible - please coorect the double charge so I do not have to dispute it with the credit card company.STEVEN G.
El cliente no dejó un comentario.Nicole V.
El cliente no dejó un comentario.David G.
El cliente no dejó un comentario.Michael W.
El cliente no dejó un comentario.Michael K.
El cliente no dejó un comentario.Ronald G.
El cliente no dejó un comentario.Joffre B.
The lady who helped me was very efficient, helpful, and pleasant to deal with. Kudos to her!Don C.
Very good customer serviceJames K.
El cliente no dejó un comentario.Mark G.
I appreciate the after hours drop off option. I am curious about the policy of providing 9/16ths of a full tank instead of a full tank. Also wonder about what you do with the extra gas. In my case, I returned with 12/16ths of a tank. Do you siphon of the extra 3/16ths?Daniel M.
Great first time experience for a rental truck I'll always go there so long as he rents them!Debbie W.
El cliente no dejó un comentario.Fred P.
El cliente no dejó un comentario.Shawn K.
The young woman working there was extremely helpful and very sweet. No complaints at all.Barbara A.
El cliente no dejó un comentario.Marie T.
El cliente no dejó un comentario.John W.
No recommendations for improvement for this location. Everyone I worked with was friendly, helpful, and professional. I will return to this location for any rental vehicle need I have in the future.CARDELL H.
trailer raggedy straps broke vehicle slipped offTobias W.
El cliente no dejó un comentario.Peter S.
El cliente no dejó un comentario.Richard S.
Employee had no clue. Very frustrating transaction.Max H.
We didn't receive the furniture pads we asked to rent, but were still charged for them and cannot get a response regarding a refund. Otherwise, everything was fine.Samuel H.
El cliente no dejó un comentario.Bellis V.
Nice guy. Very helpful.Dian C.
make the side mirrors more adjustable. There are lots of blind spots so being able to move the mirrors would have been very helpful. Otherwise is did a great job.Ron H.
Friendly,eager to helpSANDRA M.
There were two women working there and they were friendly. One of the women did not know how to unhook the trailer from my car. The other woman kept twisting the knob clockwise to unscrew it. I had to unscrew it myself.PAULA E.