Customer Reviews for Pit Stop
(U-Haul Neighborhood Dealer)

31 reviews

618 S 5th St   Pawnee, IL 62558

(217) 646-0003

Office Hours

  • Mon-Fri: 7:30 am–5:30 pm
  • Sat: 8 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(217) 646-0003

618 S 5th St
Pawnee, IL 62558

Services at this Location:

Office Hours

  • Mon-Fri: 7:30 am–5:30 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Quality equipment for a quality price.

Eric Murray 
Rating:
5.0

The people at this place are outstanding. I rent from here even though other locations are closer to where I need a truck, simply because of the nice, and competent , people that work there.

David Flori 
Rating:
3.0

Go faster and to save some time.

NICK BANCHI 
Rating:
5.0

Customer did not leave a comment.

TERESA COLLINS 
Rating:
4.0

Customer did not leave a comment.

jeremy basset 
Rating:
5.0

Customer did not leave a comment.

LYLE DAGEN 
Rating:
3.0

I had significant issues with the app. I ended up having to talk to the physical location to complete checkout of my truck.

Benjamin Oesterling 
Rating:
4.0

Customer did not leave a comment.

Donna Ferguson 
Rating:
5.0

Friendly, helpful and polite

Victor Devos 
Rating:
4.0

Customer did not leave a comment.

Vickie Kline 
Rating:
5.0

Customer did not leave a comment.

Lisa Gripp 
Rating:
5.0

Polite and professional personnel. Very helpful and informative.Gave me tips for saving money on rental process as this was the first time I used a U-haul !!!

Daniel Johnson 
Rating:
5.0

As usual, Jim provided excellent customer service! No issues at all!

Mark Mobley 
Rating:
5.0

It was a chilly day and one of the staff went out and started the truck so it would be warm for me. That "little" gesture meant a lot to me! :)

Lisa Gripp 
Rating:
5.0

Customer did not leave a comment.

Lyndell Gillette 
Rating:
5.0

Customer did not leave a comment.

kenneth WATSON 
Rating:
4.0

Customer did not leave a comment.

Lisa Gilbert 
Rating:
5.0

Customer did not leave a comment.

Ruth Phillis 
Rating:
5.0

William at The PitStop was first rate. He navigated some UHaul system obstacles and got the move off to a great start. Please consider some system/connectivity/process improvements for these satellite locations.

John Kelly 
Rating:
3.0

Customer did not leave a comment.

Diane Goode 
Rating:
4.0

Nothing. We just dropped off the truck there.

John Marshall 
Rating:
4.0

Have someone transport the U-Haul to be more convenient for the costumer. I had to drive 30 miles out of town to get the truck.

debbie lichti 
Rating:
3.0

Customer did not leave a comment.

Michael Austin 
Rating:
5.0

The customer service agent that assisted me was extremely helpful and polite!!

Alex Davenport 
Rating:
5.0

Customer did not leave a comment.

USMAN KHAN 
Rating:
5.0

Customer did not leave a comment.

Gerald Welge 
Rating:
3.0

Customer did not leave a comment.

Tim Rettig 
Rating:
5.0

Customer did not leave a comment.

Heather Frederick 
Rating:
4.0

I was originally suppose to pick my rental up in Springfield, IL. However the day before I was told I had to pick up in Pawnee,IL. Thirty minutes away. It makes no sense considering I drove by three places where I could pick up a U-haul.

Crystal Vasquez 
Rating:
5.0

Customer did not leave a comment.

Harv Koplo 
Rating:
5.0

Drop-off was a quick & easy transaction also! The only suggestion I could give is to install an after hours key drop box at this location.

Shelly Burkett 
No reviews have been submitted for this location.

Additional Services at this Location

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