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robert s
Customer Reviews for Chickasha Pit Stop LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
All good.
Randy RNothing everything ok
Robin WProvide better signage from road view. Went to the storage area because I did not see the sign on the side of the Pit Stop. Other that that, a good experience and would definitely recommend.
John LExtremely helpful & very personable. I will do business with Chickasha Pit Stop anytime & every time I or a family member or friend needs a truck! Thank you for you wonderful service.
JANE EI don't know if this would be applicable, but when I called and spoke to an agent I was told to have my cell phone completely charged. I didn't understand how much this mattered. The only thing I could suggest is possibly having the agent explain how important it is to read the instructions (duh!) That explain the detailed process picking up the truck. I wI will also add that every Uhaul agent I spoke to was knowledgeable and kind!!! I would rent from Uhaul again and will recommend to my family and friends.
Kelley KExcellent customer service.
Susan JVery Helpful
Gary SThe online reservation should make the pick up process smooth. Went to pick up my reserved equipment and still had to do paperwork, i.e. upload photos of my license that your system would not recognize. Had to manually input it with the name of another adult. The lady ASSUMED the man with me was my spouse and listed him as so. That was embarrassing. None of this would have happened if the online process requested all the information needed.
Roberta TPersonnel just needs to keep doing what they’re doing.
Glen TEverything was fine here except the trucks AC unit did not work for the trip up
Tracy SThe wheels on the dollies could use some oil.
MARK RNothing. Denise was very kind and friendly store was clean and respectable
herschel bFriendly and helpful
coby mMaybe make your online reservation work a little better.
Chris LNo suggestions, everything was perfect.
James BI rent all my equipment through this locaition. They are friendly and fast. Keep up the great work! Pit Stop Chickasha
Donald TVery satisfied
MARK RThey were nice and helpful!
Misty LOne tire was almost flat, maybe check the equipment before you let it go out.
James NEverything was good
Melody RNot a thing.
hal bI wasn’t given a copy of a contract. I wasn’t told there would be a fee for returning the truck after hours. In fact I was told it wasn’t a problem. I wasn’t even told where to leave the key. The woman in the office was far more concerned with helping her mechanic find an air filter for a Kia Soul than actually assisting or explaining things to me. Apparently I was also charged for fuel without being told.
Michelle CI spoke with someone on site 3 times to confirm availability of the truck I needed for my move.. The third conversation I made a reservation for a pick up a truck at a certain time. When I arrived at that time I was met by a gentleman that said the person I spoke to left for the day and that he and another gentleman knew nothing of my reservation or how to make one. Even though all of my contact information was provided noone called me. I took off work early, I paid movers for their gas and time. I was told to return at 9 a.m. the follow day and was met by the same gentleman and was told the person that I needed to talk to was on her way. Again I waited 30 minutes and no call no show. I asked the gentleman to have someone call me when they arrived because again I had cleared my morning schedule and paid movers. I never got a return call. I waited a day because I couldn't afford to keep playing tag. I called the 4th day and was told there were no trucks available at this location but they could locate one, but I would have to pick it up there and could drop it off at this location. I was told all I had to do was call myself to confirm that the truck was available and I did. I was not told that I would be charged by both locations. At the time of the reservation being confirmed I told them both that due to their causing a delay in my move it would be more than a 1 day rental. Both parties still never said there would be charges from both locations. I ended up keeping the truck for 3 days and was charged a 4th day because this location documented that I turned it in 8 hours past the time and it was 1 1/2 past the time. I've dealt with UHaul several times at different locations and was never charged a full day for a few hours. And I returned it with more fuel than I was supposed to and swept the trailer out. I pulled up my receipt from the pick up location it's not itemized. Not acceptable. When I dropped off the truck there was a gentleman in there who was not very polite either. Don't know if he was a customer or an employee. Very poor customer service overall. I have filed a claim to dispute the charges and have not been contacted by anyone on behalf of UHaul.
terry DNothing,it was all good.they will be happy campers,with u haul.
Gayla hGive me the dolly I paid for.
Jalisa CCab was very dirty, I have to sweep out the Caro box before I loaded my things. The lady that helped me said she double booked and she then said I had to bring truck back after me calling and te
Joshua EGreat location, friendly staff and will certainly use them again for future needs
Michael TAnother agent to help customers
Jerry CBest Place to Rent!!
Chalmers RNothing thank you
MARK RSuch sharp caring people. Give them a raise
Lorrie SThe location did not have an appliance dolly or utility dolly. If they had prepared the truck earlier in the morning or the day before I had arrived, I would have had time to make adjustments to my plan. We moved a very heavy desk and dresser thay was made by my deceased grandpa by hand down stairs. Without the aid of an appliance dolly, this was not only an unnecessarily difficult task but we also risked damaging the family heirlooms. In the face of this large issue, they also left the furniture pads by the door of the office instead of taking them out to the truck. I know that sounds like a small thing, but the least they could do was take them out there for us. Penske dealers always have all the items ready to go in the truck prior to my arrival, which is one reason I will be using them again instead of uhaul. Or at least not this pickup location.
Andrew DThe owner of this location rectified a problem caused by the corporate office. One hour delay instead of three.
JAMES PThe drop off location and very poor lighting as it was very late at night when I dropped off. For a woman with small children it was a little scary getting out of the vehicle
fraconda tGreat customer service. Very friendly and accommodating. Highly recommend.
BRYAN V😁
Mischele KBEAUTIFUL BEAUTIFUL PEOPLE VERY HELPFUF
valrie jTruck was dirty. Inside hadn’t been swept. They opened at 9am although received phone call the day before and email saying opened at 8am. When I asked about this - was told. Yeah. Uhaul opens at 8 except this one we get here at 9. Will uhaul cover the hour labor I paid for my Movers that just sat there waiting on truck? I doubt it. Very unprofessional. Do not recommend.
Brandon JUnit had quite a few dry leaves inside it when I picked it up, and had a "screw" missing in the floor that could allow road spray to get into the interior on wet roads. The after-hours return procedure is extremely faulty - both on the app and on the website. I had to start over several times and eventually had to complete with a CSR on the phone.
Russell CDo there job.
Patrick KNothing at all, I’ve used you twice for a reason. Your all super nice when we come in and I’ve never had any problems. 💯 % satisfied
Samantha MVery professional and helpful.
Jim GNo comment. Was closed when I go tthere, just dropped off truck and put keys and contract in drop box.
PAMELA HWas told the gas was almost full, it was only on 1/4 tank and was charged for a full tank of gas.
Teresa PGreat customer service. Highly recommend.
Stephen H