Customer Reviews for Piratetown EZ Self Storage
(U-Haul Neighborhood Dealer)

Rating:

3.0

The equipment was defective, people at locations were great. U-Haul staff on many phone calls were not much or any help. Hope I never have to use U-Haul again.

Rating:

1.0

We returned the truck with the correct amount of fuel that we were supposed to. But the next day we noticed a $61.00 charge for fuel. So apparently this facility lied about what was in the truck and said they had to put 6 gallons of fuel in it. But we had proof that we did put fuel in the truck and knew it didn't need it. So I would recommend doing a daytime drop off when someone is there, not after hours.

Rating:

5.0

My original reservation was for Lexington. Arrived to pick up truck and learned my truck was in Morehead. No notification no email no nothing. Highly disappointed at that situation. A regional manager named Richard at a Morehead location helped me locate the truck in Winchester. I was highly disappointed that I had to drive the extra miles to even get the truck. I was thankful that Richard was able to find a truck. The movers I hired for the morning to help load the truck in Lexington did not show up. Nor did they return my phone calls from messages left twice throughout the week to attempt to confirm their availability and make sure they have the proper location to go to. I was extremely disappointed about the whole process. My 10 o’clock pick up turned into 1230, and we were unable to start the move until approximately 1 o’clock. Made for an extremely long day for my poor brother who is handicapped, as he and his wife are the couple that we were trying to move to Ohio.

Rating:

3.0

First, I picked a location near me, then got a confirmation then two days later my reservation was changed to a location 16 miles further, there and back was 32 extra miles I had to pay for. Not happy about that. The drink holder in the truck was pulled out and gone so no where to put my coffee/water bottle while driving except in-between my legs, which also where my phone usually goes because I have to use MapQuest for directions. I also chose to check in upon arrival, but I had to do a self check in which took 30+ minutes. I chose to check in with a human because I have rented from U-Haul before and know humans are quicker!! Luckily towards the end of my check in a U-Haul brep finally did arrive there to assist me.

Rating:

1.0

I got charged extra for dropping the truck off on time but the website wasn’t working to check the truck back in

Rating:

5.0

The receptionist was very nice and very helpful.

Rating:

5.0

Get some appliance dollies in

Rating:

5.0

Great customer service. Knowledge staff. Will definitely use them again !

Rating:

5.0

N/A

Rating:

4.0

Minimal services available at this location.

Rating:

4.0

Make a easier location to return trailers......

Rating:

5.0

Was trying all morning yesterday 2/9/21 to find a uhaul and I’m very pleased that I was in and got me a uhaul within 6 mins. She was very friendly nice and following all COVID guidelines

Rating:

1.0

Be at office at designated pick up time. Had arranged to pick up truck at noon today. Got there, sign said they were open but door was locked. Called office twice upon arrical but got switched to headquarters for the region. No luck, suggested we pick up at another location. Waited a total of 20 minutes for them to open the door to complete forms. They had a sign saying "please pick up your truck on time". Said myself that they should be on time too. Had things that needed to be done. Never go there again, ever!!!

Rating:

3.0

Was missing the furniture pads I purchased, would like to speak to a representative for a refund when possible.

Rating:

2.0

Wasn’t helpful with return. I have a charge I don’t know what it’s for and no email/ text/ call about why I got the charge.

Rating:

5.0

The experience was easy and the customer service awesome.

Rating:

3.0

Ordered a dolley but it was not in the truck when I picked it up.

Rating:

5.0

Take the insurance! Had a rock fly off and hit the windshield and the insurance covered it. No questions asked.

Rating:

5.0

They had great customer service.

Rating:

1.0

This place was very hard to navigate in and out of with a pickup truck and trailer.

Rating:

5.0

great prices. friendly service. and dependable equipment that just say it all

Rating:

3.0

I had to drive to another town to pick up the uhaul. Which costed me extra gas and time. Paper work did not go threw smoothly.

Rating:

3.0

Have more trucks available at closer lots when reservations are made in advance

Rating:

3.0

It was a drop box at a storage facility and it was really tight getting to the area to park the truck.

Rating:

4.0

Good

Rating:

5.0

They helped me Get er done!

Rating:

2.0

Fuel was below 7/8 a tank when on the form it said full. Price was 30 dollars more than quoted. Asking for the refund on the 12 dollars I am being charged for fuel that wasn't in the tank.

Rating:

2.0

The load area was so dirty that it messed up my furniture and will need to pay for cleaning.

Rating:

5.0

Both the truck and the trailer worked perfectly. The pickup location was very accommodating. Thanks.

Rating:

5.0

Location was close to where we lived. The young mad was very helpful.. If I ever need a U-Haul I will use again.

Rating:

5.0

For a 6 hour drive this was almost torturous. I would recommend the addition of 'cruise'. Also, at Interstate speeds this particular truck practically beat us to deaths. It had a very bad shimmy on the driver's side front wheel that made it almost painful to drive. Also, the brake on that side was sticking and very noticeable when driving through the city with multiple stops. This was a 26' truck.

Rating:

5.0

They were great!

Rating:

5.0

Customer service was excellent. They were more than helpful and very friendly. The truck was very old fuel gage didn't work right and the truck had no air conditioning. Because of the customer service we would use this location again.

Rating:

3.0

Did not get truck from my home town. and was not notifed in advance

Rating:

1.0

Pretty horrible, unprofessional service from this specific location, have been u-haul customers for years and never got such bad service until this time. Hope it can be handled in an appropriate manner.

Rating:

5.0

Great service

Rating:

4.0

U haul did not have the dolly I requested but Piratetown had one I was able to use.

Rating:

3.0

If a confirmation is issued to a customer weeks before needing the truck then the size truck and location need to be honored. We were sent over 30 miles away from our confirmed location and received a smaller truck.

Rating:

5.0

The lady at Piratetown storage was very friendly and very helpful. SHe provided good customer service. I will do business with this location again.

Rating:

3.0

Let the customer know what location there truck is going to be at. They sent my truck 35 miles away and never told me.

Rating:

5.0

Fast and friendly service. Everything was ready to go when I got there to pick it up. Great location.

Rating:

1.0

I reserved a uhaul and was supposed to pick it up at 2pm. I arrived at 1:45 no one was there, 2:00 no one was there 2:15 no one was there...around 2:20 a lady pulls up and states she was sorry she ran to wal mart to pick up some things for her grandson.She didn't have the key to the building so her husband used a credit card to break in. I asked her if a dilly came with the truck she stated yes it did..Fast forward two days I had a check bounce due to a 9.99 charge for a dolly that was supposed to come with the truck.. I am now paying a $30.00 charge to my bank due to this. I am very unhappy about the service and will not be using this company again

Rating:

1.0

When I came to pick up the Uhaul the oil light was on and no one knew what to do in this type of situation. They went back and forth on the phone trying to figure out if it was okay for me to take the truck and after a hour they decided to give me a different truck. The next time ensure the truck is in working condition prior to a customer pick up and know what needs to be done if there is an issue.

Rating:

1.0

Truck was dirty in cab and back. Was not taken to truck to be shown mileage on odometer or gas gauge level. Rep took 30 minutes to get the key in my hand. Was not volunteered any reason as to why the rental was going to cost what it did (I knew beforehand from the website thankfully).

Rating:

5.0

My experience with the U-Haul company was great!!

Rating:

5.0

Nick is a great guy to do business with!