Customer Reviews for Pioneer Storage
(U-Haul Neighborhood Dealer)

711 reviews

1379 Cosby Hwy   Newport, TN 37821

(423) 613-0443

Office Hours

  • Mon-Sat: 9 am–5 pm
  • Sun: 10 am–5 pm

Services at this Location:

Contact Us

(423) 613-0443

1379 Cosby Hwy
Newport, TN 37821

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–5 pm
  • Sun: 10 am–5 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Eric Durrence 
Rating:
5.0

Have the d**n equipment at least at a nearby location even if someone has to go get it

Bill Ewing 
Rating:
4.0

The yard where the trailer sits with other trailers is in need of gravel. Large pools of water to drive through to get to trailer. Otherwise good result.

Darren Tollefson 
Rating:
5.0

Sissy was great to work with. Had us in and out in no time

Brian Cannon 
Rating:
5.0

Sissy and the rest of the staff are always willing to help anyway they can.

dester smith 
Rating:
5.0

Service was excellent. Just need to work on the mud in back when it rains.

meagan goings 
Rating:
5.0

Sissy was excellent! Really appreciate the customer service here.

Jeff Borkowski 
Rating:
5.0

I have used this dealer before and they are always help and easy to deal with.

William Sutton 
Rating:
5.0

Sissy, Carla and Sonja are so helpful. Thank you for all your help.

creig pixer 
Rating:
5.0

The lady that worked there was a delight. I wish I could remember her name to include in this.

William Wise 
Rating:
5.0

Customer did not leave a comment.

darron mullins 
Rating:
1.0

The lady I picked up from was very rude. I was to pick up at 930 she didn't show up till 10 to open the business that was to open at 9. Then told me they didn't have power and she couldn't help me even though I had done the whole check in process online. I drove 2 states to pick up the truck and she tells me sje can't do anything because of no power. She finally got the truck for me but I was hassled the whole time.

Shawn Neal 
Rating:
5.0

Customer did not leave a comment.

Heather Nelson 
Rating:
5.0

The staff goes above and beyond to help out.

Adlicia Santos 
Rating:
5.0

I would not recommend using the U-Haul app just calling and talking to a local rental. The app had me register and rent a truck that WAS NOT THERE.

Joseph Sweat 
Rating:
5.0

Customer did not leave a comment.

Teresa Moutinho 
Rating:
4.0

Customer did not leave a comment.

Paul Flynn 
Rating:
5.0

Customer did not leave a comment.

Dean Guggenberger 
Rating:
4.0

Please see comment above.

Richarda Tapken 
Rating:
4.0

Customer did not leave a comment.

Billy Franklin 
Rating:
5.0

Customer did not leave a comment.

Darius Harper 
Rating:
2.0

Customer did not leave a comment.

Charles Webb 
Rating:
5.0

Customer did not leave a comment.

David Specht 
Rating:
5.0

The staff is always very helpful.

David Phillips 
Rating:
4.0

Short and sweet ,I a horrible experience before going to Newport . After trying several times, and making several phone calls to uhaul and to the owner of the rv place in Dandridge , I was still unable to access the truck. What started as a 10:00 am pick up in Dandridge turned into a 2:00 pm pick up in Newport. We were told Newport was closed and would need to go to seivervill. We found out on our own that Newport was open and had a truck. Seivervill on the other hand was open but had no truck. If I had gone to seivervill it would have cost me about $60 just to get back to the starting point. I was told that I couldn't get miles discounted even though it was no fault of mine I had to go out of my way to get a truck. I was later told that isn't true, it just takes a push of a button. I have rented several trailers from Jefferson City and haven't had any problems when dealing with a live person but your 24/7 program was horrible. I will NEVER rent or should I say attempt to rent that way again. It cost me major aggravation and 4 hours of my time. Dealing with the people that rent out the trucks and trailers has been great, dealing with uhaul,,,not so much.

DONALD KREIGHBAUM 
Rating:
5.0

Excellent customer service. Will use this location any time I need Uhaul equipment.

MARGARET SMITH 
Rating:
5.0

Customer did not leave a comment.

RONAL LESHER 
Rating:
5.0

Great place

molly jones 
Rating:
5.0

The staff is great very helpful

Victoria mccabe 
Rating:
3.0

Know the product your renting more. The lady knew nothing about tire pressure requirements,loaded and unloaded. Had to wait over an hour to rent it on top of this and no one was ahead of me. On top of all this, they have a big mud hole in the back where they store all the uhaul equipment and it's severely muddy. My vehicle just was washed and the deep mud hole ruined it. This needs fixed so customers don't have to go four wheeling in the back to rent some equipment.Very frustrating!!

robert hefner 
Rating:
3.0

Customer did not leave a comment.

Christian Meinert 
Rating:
5.0

Very friendly

Gary Kelm 
Rating:
3.0

NO ONE AT FACILITY NUMBER TO CALL ON SIGNS NO LONGER IN SERVICE. ARRIVED AT 9 AM DIDN'T LEAVE TIL 915 AM, WAS TO OPEN AT 9 AM, LEFT TRUCK AND CAR TOW AT FACILITY, CALLED LATER IN DA TO MAKE SURE EVERYTHING WAS OK.

WILLIAM HILLA 
Rating:
5.0

The staff was very helpful

Bailey Tipton 
Rating:
5.0

Customer did not leave a comment.

Benjamin loyd 
Rating:
5.0

.

John Willard jr 
Rating:
5.0

Very friendly and fast service

Lois Cordell 
Rating:
5.0

Customer did not leave a comment.

donald mason 
Rating:
4.0

Employee was very helpful and polite

Brenda Diaz 
Rating:
5.0

Awesome staff

rickey sutton 
Rating:
3.0

Customer did not leave a comment.

Jay Lagana 
Rating:
5.0

Customer did not leave a comment.

Michael Mikolaitis 
Rating:
5.0

Really great staff

wenonah chonich 
Rating:
5.0

It's a nice place, no change necessary.

Jonathan McCurdy 
Rating:
5.0

Customer did not leave a comment.

CHARLES MCMANIS 
Rating:
5.0

Sissy is great! Thanks for your great service!

Aria Drexler 
Rating:
4.0

Customer did not leave a comment.

Julie Ibanez 
Rating:
4.0

Very nice staff

David Phillips 
Rating:
5.0

Excellent customer service...Sissy was wonderful!

Lisa Wawrin 
Rating:
3.0

Customer did not leave a comment.

Ray Waclawsky 
Rating:
5.0

The staff is so pleasant. Needed a smiling face on moving day. Thanks

michael williams 
Rating:
5.0

Customer did not leave a comment.

Jordan Mantooth 
Rating:
4.0

Nice place very clean and the staff is very helpful. Carla was very nice

holt tammy 
Rating:
5.0

Great place

Christina Brien 
Rating:
5.0

Nothing that I could see very kind courteous and willing to help in anyway this is our 2nd time using this facility and we have never had any issues whatsoever.

Leonard Patterson 
Rating:
5.0

Nice place

James Yester 
Rating:
5.0

Staff was great.

Christina Phillips 
Rating:
5.0

I always use this uhaul dealer. There staff is always nice and helpful. They go the extra mile to help in anyway they can.

jeremiah hall 
Rating:
5.0

Customer did not leave a comment.

Tammy Pasour 
Rating:
5.0

Staff was great very helpful.

marsha post 
Rating:
5.0

Customer did not leave a comment.

debra smith 
Rating:
5.0

Great staff sissy was amazing. Went out of her way to help in any way she could.

melanie gregory 
Rating:
5.0

going to be long - we were quite disappointed with several of the things that Uhaul did to us this day. The Newport location was very helpful. However, I am glad we called in advance because she was getting ready to leave. She was great by getting the truck out and ready for us to pick up upon our arrival. What is not listed is the first place we were sent to in Sevierville. We arrived at 9:00 because we were told that was the time. The man working informed us that he does not check out trucks until 10:30. (we were in a time crunch that day) And then he informed us that the truck we needed he did not have. We called and were informed that a 26 foot was available about 2 miles away. We did not need a 26 foot truck. We could not have gotten into the space we were loading. So after a 30 minute discussion on phone - we were sent 30 minutes to Newport to get a 15 foot truck. This put us way behind. We were not happy with the reservation process.

Don Markham 
Rating:
4.0

I was surprised that it was extra to hook the trailer up after I paid $300 to rent it. I guess all you can do is go to a U-Haul service center if you want full service.

Ernie Reed 
Rating:
5.0

Staff was friendly and professional..

Linda R Hoffman 
Rating:
1.0

Unprofessional staff. Unfriendly atmosphere. Will not drop off to that location again.

Beverly Clark 
Rating:
5.0

Nothing, pioneer storage and uhaul has a very nice staff. They where very helpful.

michael powell 
Rating:
5.0

Sissy was very helpful with all our questions. Don't change anything

Dotise compton 
Rating:
5.0

Don't change a thing!

Laural Hamby 
Rating:
5.0

Customer did not leave a comment.

Jayme Galloway 
Rating:
5.0

Good job.

Cary Carpenter 
Rating:
5.0

The 1-800 number or main office sent me to the incorrect location. Luckily Sissy called from the correct location to check on me picking up the truck, so I had her number to call after being sent to the incorrect location. Should look at removing that location as it isn’t for pickup of rental trucks. Sissy was absolutely amazing and gave me the information in a straightforward, easy to understand manner and didn’t rush me!

Laura Shamas 
Rating:
5.0

Shonda Fithen went out of her way to make sure we had the vehicle we needed. She explained the how everything worked and how I would be billed. Last but not least she stayed late so I could come back and get phone that I left in the truck. Great experience!

fred jackson 
Rating:
4.0

This was not the first pickup location I reserved. The first place I went no one answered the door. After about 20 mins the owner finally opened the door then he could not get logged in Uhaul system. On top of that trailers were off the gravel in mud and one was also off gravel which I may have been able to hook to. So I had to go to another Uhaul location which had bout 2” of water where trailers were parked. I was able to hook to it and get going after 2 1/2 hours. The first location on Cosby Hgy needs to close down. He is not able to dispatch anything. I was working by myself. Not being able to afford help and my wife is arthritic, my time is critical. I expect to pay for it hook to it and ROLL.

David Heavrin 
Rating:
5.0

Customer did not leave a comment.

JOE WILLARD 
Rating:
3.0

Customer did not leave a comment.

Ynes Olague 
Rating:
3.0

Customer did not leave a comment.

Ynes Olague 
Rating:
5.0

Excellent service

Ellen Williamson 
Rating:
5.0

Customer did not leave a comment.

Cheryl Henigin 
Rating:
5.0

Customer did not leave a comment.

Theresa A McInnis 
Rating:
5.0

Customer did not leave a comment.

kory greenwood 
Rating:
5.0

Customer did not leave a comment.

bernard willard 
Rating:
4.0

Customer did not leave a comment.

Jesus Guzman 
Rating:
5.0

Customer did not leave a comment.

David Alford 
Rating:
5.0

Customer did not leave a comment.

David McDugle 
Rating:
1.0

Make sure the place is open at the time the teuck is supposed to be picked up it took me an hr and a half after i was supposed to get my truck to get it and was chaged an extra $18.00 for some reason it was returned with a full take of gas and on time

Thomas Stout 
Rating:
4.0

Customer did not leave a comment.

Richard Gaston 
Rating:
3.0

Customer did not leave a comment.

Bryon Andersen 
Rating:
5.0

Customer did not leave a comment.

MJ Fenton 
Rating:
5.0

Customer did not leave a comment.

Scott Kimble 
Rating:
5.0

The lady was very helpful since my reservation was canceled at the pickup and changed to an in town use when it was a one way reservation, she made a phone call and fixed the whole thing awesome job,

Michael Bogle 
Rating:
5.0

Great as is

Gary Jackson 
Rating:
5.0

Customer did not leave a comment.

Steve Ford 
Rating:
5.0

keep up the good work

Olivier Grielen 
Rating:
5.0

Great service and strong knowledge of the truck. I will be back

david popiel 
Rating:
5.0

Customer did not leave a comment.

JOhn Reis 
Rating:
5.0

Customer did not leave a comment.

Russell Merwin 
Rating:
5.0

Great customer service. My phone would not process drop off. Employee helped me and completed the drop off.

David Roper 
Rating:
5.0

Customer did not leave a comment.

Danette Meyer 
Rating:
1.0

Needs better customer service don't be so rude

Kevin Kurtz 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top