Everyone involved was so friendly and helpful. The customer service reps were amazing. The person working at the pickup and the person working at the drop off were also amazing. Thanks for the seamless process!
Chris P
Customer Reviews for Pioneer Energy Gas & Convenience
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Young lady with attitude that I did not fill out the online drop off. Didn't have to do it when I picked it up, and was not told it was mandatory.
PAUL TIf equipment aside from the truck itself is reserved said equipment needs to be available. I had to purchase a dolly rather than spending more money with your company.
Jesse RI couldn’t pick up at time specified as the app kept changing time when I arrived . Had to drive 1/2 away to pick up another truck to which I paid 1.20 per litre not the original .89 cents . I will never use U-Haul again . The gave me a rebate as I had to drive an extra 40 km out of my way then charged me 1.20 instead of .89 on original contract . Terrible customer service
Kim SThere was weed in the cup holder when I got the truck. Obviously was not cleaned. No snowbrush in the truck. Windshield wash was empty. Truck was not ready when I arrived and young lady at the counter said she was not trained to do it. I waited 30 minutes for her to figure it out. No furniture pads at this location.
James GLady working at this Pioneer gas station was extremely polite but did not have any experience with renting the trucks. She had to call her manager & a U-haul rep many times to complete my rental. It took 45 minutes to complete which is extremely annoying & frustrating. When finally after the ridiculously long wait, the truck was full of snow & had to be cleaned off but did not have anything to do that with. Thankfully we had a snow brush in our car. Then the truck was on empty!! Thank goodness it was at a gas station! But I had to go back inside to determine how to proceed, which entailed another for call to rep. I certainly will not be recommending u-haul and finding an alternative option in the future.
Alison M