Customer Reviews for Pinson Auto Collision
(U-Haul Neighborhood Dealer)

85 reviews

5129 Pinson Valley Pkwy   Birmingham, AL 35215

(205) 413-4973

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 10 am–2 pm
  • Sun: Closed
Special Operating Hours
  • 3/28/2024: 9:00 am - 4:00 pm
  • 3/29/2024: 9:00 am - 4:00 pm

Services at this Location:

Contact Us

(205) 413-4973

5129 Pinson Valley Pkwy
Birmingham, AL 35215

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 10 am–2 pm
  • Sun: Closed
Special Operating Hours
  • 3/28/2024: 9:00 am - 4:00 pm
  • 3/29/2024: 9:00 am - 4:00 pm
  • Free towing inspection
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

The U-Haul may need maintenance.

Marcus Davis 
Rating:
5.0

Customer did not leave a comment.

Tanyeka Thomas 
Rating:
5.0

Great experience! Good people here, A + !!!

Michael Fulmer 
Rating:
1.0

Close that location

Maurice Herrod 
Rating:
2.0

The place looked deserted, did not have an working open sigh light, didn’t know where to enter, the owner, a Hispanic woman Was yelling at me, very rude until I told her that I was a Minister and she needed to stop, also the truck had a nest of ants in the air conditioning vents, spiders webs was everywhere.

GLENDA KEY 
Rating:
2.0

Customer did not leave a comment.

Kimberly Marshall 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Tuck 
Rating:
5.0

Customer service helped us to change our drop off location at the last minute, which was very convenient for us. The office was closed, but we were able to do self-drop-off with no issues. It was great!

Sarah Wilke 
Rating:
1.0

Overcharged me ill never use them again

lee Ford 
Rating:
3.0

Location was ok the problem is the uhaul agents I deltvcould not get anything right. Could not get my name, email, phone number right. These people did not seem to care. The trick was fine for the most part but toy could not keep hi beam lights on without holding the turn signal.

Rick Vaughn 
Rating:
5.0

The young lady there was. So amazing i had been stuck for 3 hours with another broken U-Haul trailer and she helped me out right away. Best place to get a U-Haul.

Kevin Mettlen 
Rating:
5.0

Customer did not leave a comment.

Melissa Johnson 
Rating:
3.0

Customer did not leave a comment.

Jack Smith 
Rating:
5.0

Customer did not leave a comment.

sergio martinez 
Rating:
4.0

Customer did not leave a comment.

Ljerald Savage 
Rating:
1.0

Customer did not leave a comment.

Cheryl Ray 
Rating:
1.0

Comments in box above

Lloyd Curtis 
Rating:
4.0

Customer did not leave a comment.

Rebecca Goodson 
Rating:
2.0

Customer did not leave a comment.

William Noble 
Rating:
1.0

This is by far the worst experience I’ve had with a truck rental company. I rented from uhaul twice this year back to back. After completing the online return process and and fee. I get another charge two hours later for $818 saying the converter is missing and it was cut off of the truck! This is INSANE. Of course i immediately call about this and they say they have had issues with converters missing in this area. The truck that I got from this company was returned in the same condition that I got it in! And I’m being charged for something I did not do without proper research and assessment. I am hoping this blame and issue gets resolved. But as of now I’m thoroughly disappointed with there service!!!

Robert Ginwright 
Rating:
1.0

Customer did not leave a comment.

SeCora Washington 
Rating:
1.0

Customer did not leave a comment.

Leonard Calhoune 
Rating:
1.0

Do not use Pinson Auto Collision! They basically handed me keys and said “see ya”! I had to say to them that I had not driven this kind of truck before. Then the woman walked us to the truck (through high and thick weeds) and I asked her to show me the back so I could know how to open it. Inside there was stuff still in there!! She was supposed to do a walk around with me to make sure there was no damage. Didn’t do that. The cab was filthy!!

Deanna Lewis 
Rating:
5.0

Customer did not leave a comment.

Shannon Horsley 
Rating:
4.0

Very friendly woman also asked if I needed any assistance in the future be sure to come back

Annette Jadush 
Rating:
2.0

There was charcoal and screws in the trailer. Location closed at 2 pm Saturday. So I got charged for 2 additional days that I did not need.

Dustin Honeycutt 
Rating:
3.0

Customer did not leave a comment.

TAKIRA WOODARD 
Rating:
5.0

Customer did not leave a comment.

ROBERT EATON 
Rating:
4.0

Customer did not leave a comment.

KIMBERLY STEPHENSON 
Rating:
1.0

I waited for over 2 hours due to the truck wouldn't crank to be called to say no one was coming. Finally got the truck cranked drove it straight back. Thank goodness I got back with no issues I will be needing a truck in the future however probably won't go back

Cyndi Patterson 
Rating:
1.0

The truck broke down on us and nearly left us stranded literally had to craw on the ground n bang on the starter to get it to crank back up and they still charged me the full amount ridiculous

CORY KIMBROUGH 
Rating:
5.0

Customer did not leave a comment.

ROBIN KINCAID 
Rating:
3.0

had to go roughly 20 miles further to get the truck than I was planning to

james david jenkins 
Rating:
5.0

Customer did not leave a comment.

Riley CURRY 
Rating:
5.0

We made a appointment 2 weeks out for a 20ft truck in person at the Alabama Centerpoint location. Went to get 20ft truck and then was told they didn't have a 20ft truck. All they could do is then send us to Pinson Alabama and pick up a 26ft truck. This highly inconvenienced us because a 26ft truck wouldn't fit on our property. Had to drive one block down the road where parking spot was larger. Then off load from uhaul to pickup truck several times to make our moving complete. Wish uhaul would have gave us notice ahead so we could have made dinner plans. This was double work having to load and unload a 26 ft truck in this manner.

Timtgy Finley 
Rating:
3.0

Customer did not leave a comment.

Trevor Hamilton 
Rating:
4.0

Customer did not leave a comment.

carla gabala 
Rating:
5.0

Keep doing what your doing. Everything was great.

Maurice Bobbitt 
Rating:
5.0

Everything and everyone was absolutely wonderful…. Very pleasant to deal with…..

LAURA PHILLIPS 
Rating:
5.0

Customer did not leave a comment.

SANDRA ROUNDTREE 
Rating:
3.0

Customer did not leave a comment.

Tammy Pannell 
Rating:
4.0

Customer did not leave a comment.

WILLIAM BURNS 
Rating:
1.0

Truck was not sweep out and they didn’t give me the equipment I needed in order to get the move done.

Mardagus Henderson 
Rating:
3.0

Customer did not leave a comment.

MARKEITH MCGHEE 
Rating:
3.0

Customer did not leave a comment.

EDDIE COX 
Rating:
4.0

Customer did not leave a comment.

RICKY SHIRLEY 
Rating:
3.0

Customer did not leave a comment.

Cindy Deerman 
Rating:
4.0

Customer did not leave a comment.

Edmond Bratton 
Rating:
5.0

Customer did not leave a comment.

JIMMY TRUONG 
Rating:
3.0

Dirty and messy office. But the lady was nice and everything went smoothly. She was not wearing a mask.

EMILY SCHMIDT 
Rating:
1.0

Took 30 minutes to print the receipt even thou I had already checked in. It was U Haul web site was that slow to load.

Danny Oxenford 
Rating:
5.0

cleaner place

HAROLD JENNINGS 
Rating:
2.0

The service agent charged my debit card for wrong amount. Instead of canceling chare she charged my card again for the right charge. So my bank took over five hundred hopelly it will ve returned asap.

Teresa Hodge 
Rating:
3.0

Customer did not leave a comment.

Keith Peace 
Rating:
5.0

very helpful in returning trailer. Would use again.

elizabeth reiff 
Rating:
3.0

Customer did not leave a comment.

Willard Waters 
Rating:
1.0

Door broke, would not hitch trailer, made customer do it. Remove their franchise license.

KENNETH CRIGER 
Rating:
1.0

Bolt missing on tie down strap for wheel, others loose, need to maintain equipment, could have been potential safety issue. Placed reservation, it included harness adapter and hitch plus receiver when reservation was made. Both were not available at location when picking Tow Dolly up. I had to run back to town to buy both, poor customer service.

WILLIAM ZINN 
Rating:
3.0

Customer did not leave a comment.

JANIE MASH 
Rating:
1.0

When I arrived, I learned my scheduled U-Haul had been changed from 7:30am to 6:30pm without my approval or notice. I spent 1 hour talking to personnel before I was able to secure one half an hour away from both the preferred location and my dwelling.

Devin Ripley 
Rating:
4.0

Customer did not leave a comment.

JOEY DRUMMOND 
Rating:
2.0

I didn’t find out until I got to the store that they did not have the appliance dolly or the furniture bags that I had ordered. I received no notifications that these changes had been made to my order. I had to find the next closest U-Haul store, which was about 10 miles away, in order to get the dolly and furniture bags I needed. The extra 20 miles round trip made me go over my allowable miles and I had to pay for extra miles be because of someone else’s mistake. It would be great to get some sort of heads up when changes are going to be made to my order, or don’t even allow me to select the supplies I need if you know that the place I’m picking up the truck from doesn’t have it.

Brandon Abrams 
Rating:
4.0

Customer did not leave a comment.

IDA CAROL BULLARD 
Rating:
5.0

Customer did not leave a comment.

WINSTON ARRINGTON 
Rating:
4.0

Customer did not leave a comment.

KATHRYN SPRUIELL 
Rating:
2.0

No one was around when we dropped off the truck

Thomas Swift 
Rating:
5.0

Fast service , and great dealers , thanks

Willie Leavy 
Rating:
5.0

Customer did not leave a comment.

Ben Brown 
Rating:
5.0

Customer did not leave a comment.

Kierra Moss 
Rating:
5.0

Customer did not leave a comment.

Alfred Peoples 
Rating:
5.0

Customer did not leave a comment.

Robert Smart 
Rating:
5.0

Customer did not leave a comment.

adam eady 
Rating:
5.0

Customer did not leave a comment.

James Latham 
Rating:
3.0

Customer did not leave a comment.

Keisha McKinney 
Rating:
3.0

Timely and friendly. Not the nicest location. Truck was an older model. It met my needs, but had a severe vibration at 55+ mph. The steering wheel was also misaligned about 20 degrees to the left. If you straightened the steering wheel, the vehicle would drive off the road. Last, there was about 1/8 tank of gas. It was noted on my paperwork, but I barely made it to the nearest gas station.

Kevin Mobley 
Rating:
4.0

Customer did not leave a comment.

Thomas Booth 
Rating:
4.0

Customer did not leave a comment.

David Ehrensperger 
Rating:
5.0

Excellent Service!

Leroy Mcgee 
Rating:
3.0

Customer did not leave a comment.

Tyius Joseph 
Rating:
5.0

Excellent Customer Service

Dallas Smith 
Rating:
5.0

Customer did not leave a comment.

Frank Crow 
Rating:
1.0

This is my 2nd experience with UHaul, and my last. Your equipment may be fine, but your customer service and companies that you contract with for rentals are BEYOND horrid. Information straight-up lied about, times nudged, causing quite a problem. Now, as for this last location... MY name is Kim Oliver. I AM the one who reserved the equipment. I used MY phone number, MY address, MY payment info. Somehow, this very, very ignorant woman ( I really just have no other word to describe her ) pulled my mom's information and my address info for her from when I lived in NY (I'm in AL now). Then my mom gets weird crypic looking text messages that she was not sure she should even open, turning out it seemed to be from her? DO NOT LET THIS WOMAN REPRESENT UHAUL. I'll not be using UHaul ever, ever again. I will discourage choosing UHaul, period.

PATRICA OLIVER 
Rating:
5.0

Customer did not leave a comment.

Jason Key 
Rating:
5.0

Customer did not leave a comment.

Terrence Simpson 
Rating:
2.0

We are charged for 2 days on a 1 day rental. It which taken care of, but it was a hassle, and extra trips have to be made to have our money returned.

steven nicholas davidson 
No reviews have been submitted for this location.

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