We ordered dollies to help our move, there were none for us to pick up. Would have preferred to been told this before pick up day.Anthony S.
Customer Reviews for Pinole Express
(Distribuidor de U-Haul del vecindario)
Pinole, CA 94564
Servicios en esta ubicación:
Horarios de la ubicación
- Lun.: cerrado
- Mar. - sáb.: 9 a. m. - 12 p. m.
- Dom.: cerrado
- 5/26/2022 - 12/31/2022: cerrado
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.RICARDO S.
El cliente no dejó un comentario.Angel M.
Make it clear on website that location has no supplies (blankets, hand carts, etc). Website also needs to have accurate pick up information (no mobile check in, correct hours). Also, truck I rented badly needs a mechanic. And possibly a new catalytic converter. Check engine light was on during the entire rental.Sarah Q.
When we got to the truck it was evident that no one had inspected it since it was returned. There was a really strong disgusting smell as well as a bunch of trash (clothes, books, food wrappers). There was even food on the floor and milk in the cup holders. We had to ask someone to help clean it, which they helped with some, but still left chocolate on the floor and the cup holders in disgusting shape. We had to get the truck home to finish cleaning and disinfect before we could use it. We returned the truck and felt really dissatisfied and disappointed.Maria N.
El cliente no dejó un comentario.Janet V.
The truck cabin was dirty and the fuel tank was only 3/8 full. The assistant was not very friendly when I told him about these things.Victor D.
El cliente no dejó un comentario.Michelle G.
El cliente no dejó un comentario.Michelle G.
El cliente no dejó un comentario.Bryan G.
El cliente no dejó un comentario.Kuojui C.
Dirty exterior and some broken glass in the cargo area, broken windshield wiper.Michelle D.
El cliente no dejó un comentario.alejandro M.
El cliente no dejó un comentario.Surako F.
El cliente no dejó un comentario.Behzad M.
El cliente no dejó un comentario.Roberto O.
We weren't given a printed contract. We were asked for it during drop off, and coincidentally Uhaul servers were all down. They also didn't have the furniture pads and furniture dolly that we rented. We had to go to another location. Uhaul manager is not on site and takes 10-15 minutes to arrive. Truck was muddy when we received it, but clean inside.Amir Ahmad B.
El cliente no dejó un comentario.Michael T.
the owner was very nice, but the truck that day was left dirty from other clientGeorge H.
Not much I can think of to improve. It was pretty good overall. There was some minor debris in the van but it was very minor.Robert V.
El cliente no dejó un comentario.nancy L.
Attendant at Pinole U-Haul spot was great. Truck itself was standard U-Haul mess. Truck bed door was open, cab of truck messy and dirty seats, dash, floor of truck. Truck availability was Terrible, we live in oakland, had to come 20 miles to Pinole for the truck. The location itself was a gas station, simple easy process. Truck photos were not up to date. That part took a long time to assess in the beginning.Eden M.
Better customer service. The agent in this location was rude and not helpful. There are missing part in the truck like window handle and side mirror knob.Jojo C.
El cliente no dejó un comentario.Lonnie R.
Clean the trucks inside the cab and back trailer.Greg O.
El cliente no dejó un comentario.AHSAN K.
El cliente no dejó un comentario.Alfredo G.
Job well done. Keep up the good work.michael L.
Read above !!!DARSHAN A.
My reservation was canceled and I had to make special accommodations to shift my pick up location. The only high light to this process was the customer service at the local gas station where I picked up the vehicle!David G.
El cliente no dejó un comentario.Tawn S.
When I rented the truck, contract number: 96201533 from this location, I did not get receipt. They got my email incorrectly. My correct email was: email@example.com. I used the truck for 2 and half hours on 7/28/2020 from 2:23 pm. After that I returned right away the same day @ 5:00 pm. I gave the key back to attendant and he said they would send me an email to confirm. No email received because obviously they got my email incorrectly. And they charged me extra $20 plus tax, $21.70 for after hour. How could be after hour while the attendant was there. I used the truck less than 3 hours, less than 24 hours contract. After hour charge $21.70 was invalid charged. I called UHAUL to complain, and I was told someone would call me back, but no call received. My phone # (510)219-2683. UHAUL reps always have tricks to cheat its customers.THARAVOUTH T.
El cliente no dejó un comentario.BARBARA D.
Drop off was also a gas station. Super convenient. Seamless checkout.Gerald W.
El cliente no dejó un comentario.BARBARA D.
Poor customer service and experience. According to my husband the representative was rude. Additionally, the price I was quoted over the phone and the amount charged are drastically differentmartin T.
El cliente no dejó un comentario.Catherine G.
Very nice people and in and out quickly.Judith H.
The inside of the van could definitely use a deep cleaning. But rest of exterior fine. Really convenient and easy online rental process and quick pick up process. I would have appreciated someone checking out the van condition upon drop off so I could trust I wouldn't be accused of something later on being that it is parked in a gas station lot. My husband took pics just to be sure we were covered on our end. But the employee was busy with customers at the gas station.Kip T.
Great convenient and fast service no improvement neededGeorge H.
Busy gas station and min mart. Very busy, only one person working.Michael W.
For mobile customers, please verify on your app that they'll have to go into the gas station's store and pick up the key to the truck or van. I was trapped trying to figure out where to get the key and I was a day late to leave my apartment and had to pay $135 for that day to the apartment management.Alhassan S.
Take care of your uhaul customers equally as ur convenience store customersKip M.
El cliente no dejó un comentario.Goodluck M.
Next level customer experience! They just took excellent care of us. We were upside down in our move and UHaul came through with the truck we needed. No stress. Very easy to sign up and turn in. People were great. Truck was easy to operate and in fine condition.Mark W.
El cliente no dejó un comentario.Candace A.
El cliente no dejó un comentario.Mercedes W.
A little bit expensive from when I used one last. No ramp was with the truck, had to pay extra for mileage & gas.JULIE R.
Service was friendly. Easy to work with. ThanksArmando G.
Good location with streamline processing!Sherry J.
Great attendance!selson J.
Fix your tucks, give discounts, fix the gas tanks!Ebone W.
The employee was a very nice gentleman and was very knowledgeable of his job. Thanks to him & had a great experience!!!Angelina J.
El cliente no dejó un comentario.Mario C.
El cliente no dejó un comentario.Damien H.
El cliente no dejó un comentario.Jessica M.
They marked an inaccurate start mileage and inaccurate return time and charged me over $450 for a 10 mile trip. Poor experience overall. I will never rent from this location again. Poor attention to detail and did not provide receipt in timely manner.Felicity H.
El cliente no dejó un comentario.Jesus R.
I had to drive with the windows open for 200 miles because of the overwhelming stink of the the deodorizer they used in the cab ! never againthomas R.
The online / phone check-in process was more complicated than I anticipated (it was my first time using this method)... But it all went smoothly. Next time I'll probably just work with a rep in person, as I feel it's simpler. This has been my favorite go-to spot for UHaul rentals for years now, and I still feel the same after my recent experience. ¡Gracias!Jana P.
Nothing. The employees were very nice and patient. I felt good about them!!!!Anthony A.
Once their contract ends , and they find out stay is longer than they expected allow them to make new contract so monthly rate isn't so highNoah H.
Fix app Train staff Don't fuck over long time customersMark D.
El cliente no dejó un comentario.George H.
uhaul.com confirmed this location for pick-up on a sunday. when i arrived -- the employee there told me they were closed. luckily, he made and exception and allowed me to pick up the truck.Fua K.
Great service, professional and friendly.teri D.
El cliente no dejó un comentario.Eddy E.
El cliente no dejó un comentario.max B.
Stop sending me to 3 different uhaul locations for a 10ft truck! Be more adamant with calling me back. Leave a voicemail. Call back an hour later instead of the constant bouncing back & forth all over the bay area.Davian N.
I made reservation over my smartphone and went to pickup location as directed. Employee told me they were not open for rentals on Sunday. I showed him the confirmation and pickup time and location on the app. He said I know it says that but we dont rent on Sundays. You can wait til the manager gets here. An hour later the manager arrived and told me the information on the app was incorrect but he would make an exception. I did received the rental however 90 mins after my scheduled pickup.Robert C.
Well I made my reservation for concord for a17 ft truck got the confirmation that night to pick it upstairs 8:30 am on the 9th I get another confirmation at 8:00 am that I have to got to Pinole to pick up a 15 foot truck and I had to pay the mileage for Pinole back to Pinole that was 48 miles extra that I was charged for the truck transmission slips big timeSHARON G.
the station owner not very friendly added insurance without asking if we wanted it, when returning truck did not tell us what we owed nor did he give us a receiptkenneth W.
Best uhaul experience of my life. Raj was super friendly. Would highly recommenddenna E.
El cliente no dejó un comentario.JAY S.
El cliente no dejó un comentario.Angel R.
The equipment was clean but it was smoking from underneath. Caused much concern. The instrument panel read normally. It was very concerning and caused me to stop frequently. Was always concerned it would blow up or something.Rosaline B.
El cliente no dejó un comentario.THRESSA A.
El cliente no dejó un comentario.William M.
Everything is goodbryan G.
El cliente no dejó un comentario.Stephanie A.
This Location is very friendly and Fast service. The Customer service Agent RAJ was very helpful in guiding us to how many boxes we would need and what size truck would work best. Customer service at its finest. WAY TO GO U-HAUL!!Nick J.
El cliente no dejó un comentario.Timothy L.
Took an hour to get the keys. It was really upsetting. The truck was dirty. Didn't check cause I was upset by then.Francisco V.
El cliente no dejó un comentario.roger H.
El cliente no dejó un comentario.Allan A.
El cliente no dejó un comentario.Shavonna S.
El cliente no dejó un comentario.Mafileo A.
El cliente no dejó un comentario.Bill H.
This was without doubt the best rental truck experience I have had and I have moved many times over the years. The truck was brand new and perfect. The customer service was pleasant and professional. Every thing was ready to go very quickly.vincent S.
El cliente no dejó un comentario.Jesse R.
El cliente no dejó un comentario.WIlliam C.
Didnt have the equipment needed otherwise it was cool..James L.
the truck was there and was clean was in and out in no time good experience.Thank you LynetteLynette L.
El cliente no dejó un comentario.Mark F.
El cliente no dejó un comentario.James P.
The location was closed on Sunday, so the person working the gas station came out and stated the gas gauge was at the level needed to return it. However when I received my receipt it stated that I brought it back at 1/2 a tank instead of 5/8. I only went a total of 7 miles and yet they charged me for 3 gallons of gas. I called the 800 number only to be told that I needed to speak directly to the location. She provided me with a reference number and stated that I will receive a phone call from them within 72 hours. This was 5 days ago and no phone call. I will no longer rent from a location that is closed on the day I need to return the uhaul.Gloria N.
El cliente no dejó un comentario.Larry Y.
I was in a pinch. And these men rented me a truck for four hours and it was enough to get started on a project I had right here in town. Pinole California. I couldn't be happier with the service. They were amazing five stars for surepatricia F.
Got charged for a uhaul in Phoenix. I live in nor call. How does my credit card # get there? I will do my best to never rent a uhaul unit again.EARL S.